I went looking for advice and was met with lovely people that were only too happy to help. All my questions were answered and I am looking forward to doing more business with them.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We are really pleased with our new 6 person hot tub which seems a super product with some useful and superior features. Purchase, delivery and installation went very smoothly. Full instructions, verba... Zobacz więcej
Reakcja na opinię
Great customer service, I spoke to a gentleman in the office and he was able to advise me on a product. I was uncertain as to whether it would work on my hot tubs which I purchase from them in Catalin... Zobacz więcej
Reakcja na opinię
We have a swim spa/hot tub installed and serviced by Catalina Spas and right from the start they were brilliant! Installation was a tricky one, but carried out professionally and on time - despite t... Zobacz więcej
Informacje dotyczące firmy
- Sklep z wannami z hydromasażem
- również w kategorii:
- Naprawa wanien z hydromasażem
Napisane przez firmę
Catalina Spas™ Ltd was formed in 1997 making us the longest established Hot Tub and Swim Spa supplier in the UK. Catalina Spas ™ is proud to be a family business, supported by a dedicated and professional friendly team. We take great pride in our business and set the highest of standards of service.
Dane kontaktowe
Zjednoczone Królestwo
- 01980611555
- sales@catalinaspas.co.uk
- catalinaspas.co.uk
4,7
Doskonała
57 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Not super helpful on old models
Carry spares, but if you email asking questions will either not respond or just send generic links to 'what they have'.
16 października 2024
Odpowiedź od Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, we do appreciate all feedback as it helps us improve.
We are sorry that on this occasion our service wasn’t up to our normal standard.
We do value your business and if we can help with any parts or queries going forward, please do get in touch with us by email sales@catalinaspas.co.uk or call 01980 611555
Great service thank you!
4 października 2024
Odpowiedź od Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the service we provide. Thanks again, The Catalina Team
Odpowiedź od Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the parts and the service we provide. Thanks again, The Catalina Team
Not Great.
The product was good when it eventually turned up but getting hold of it was something else.
Initially you forgot about our order until I chased it.I was then told it would be dispatched the next day.I was then told the product was discoloured and if I didn't want it you had nothing else in stock.
On deciding to proceed I was told it would be sent to me the next day.It wasn't.I then chased again and was told that the person I had been dealing with was on the sick and had failed to dispatch it or ask someone else to do so .
I eventually received it and it seems a good product but the customer service was woeful.I wouldn't use your company again.
16 sierpnia 2024
Odpowiedź od Catalina Spas Ltd - UK
Thank you for taking the time to leave your feedback. We deeply apologise for the experience you had with us, and we completely understand your frustration.
We are a small family business and unfortunately, due to an unexpected staff sickness, in this instance we faced what can only be described as the ‘perfect storm’, leading to your order slipping through the system. This is not the standard of service we strive to deliver, and we are truly sorry that we let you down on this occasion. We have put in place added procedures that should prevent this happening again.
We value your business and would love the opportunity to make this right. If you would be willing to give us another chance, please reach out to us via email at sales@catalinaspas.co.uk.
Again, we sincerely apologise for the inconvenience caused and appreciate your understanding.
Excellent friendly and highly…superb service
Excellent friendly and highly knowledgeable help from most understanding engineers
22 lipca 2024
Opinia niezależna
Odpowiedź od Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the service we provide. Thanks again, The Catalina Team
Very helpful engineer
Very helpful engineer. Good communication.
Engineer went above and beyond, staying late to finish and coming back the next morning to check everything ok.
28 czerwca 2024
Odpowiedź od Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the service we provide. Thanks again, The Catalina Team
Odpowiedź od Catalina Spas Ltd - UK
Amy, thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with your order and the service we provide.
Thanks again, The Catalina Team
Walnut wood cabinet surrounding the…
Walnut wood cabinet surrounding the swim spa is not fit for purpose . Well maintained twice a year ,within the guarantee with excellent protective oils and preserver ,Catalina spa company did not want to know .Just read the other 1 star review having the same cabinet problem . Have been speaking to them this morning to want to purchase a new casing in any fabric wood/ plastic anything and I am not hopeful that they can help ---interested in sales only??? ,will write another review if I get a replacement casing as the one purchased they provided it appears the customer is to blame ,so we all cannot maintain the faulty? wood casing provided in the UK ? .
IN REPLY TO CATALINA SPAS Cuprinol ultimate garden furniture oil spray clear color for hardwood garden wood used and Cuprinol long lasting stained with weather and water protection this process was done every 6 months photos sent .CATALINA SPAS ALSO DID NOT INFORM THEIR CUSTOMER THAT IN 2016 THE 10 YEAR WARRANTY WITH THE SWIM SPA PURCHASE WAS SAFE WITH THEM HONORING IT , when I tried to make a claim ---I had not used Superdeck Duckback oil so could not make a claim within the time guarantee,and was told that the company had been bought out and the factory had moved from one side of the USA to the other side a brand new company with the same name now trading . AFTER THE ORIGINAL CATALINA SPA COMPANY USA SOLD OUT DUE TO RETIREMENT AND NEW COMPANY LPI NOT HONORING THE WARRANTY PROVIDED A FEW YEARS EARLIER . LPI . Now new owner of Catalina spas since 2016 stated this said when they purchased Catalina spas they had to deal with several years of complaints so they stopped doing wood cabinets (they apparently were individually made by hand )and made changes for an improved product . UK sellers called Catalina spas ,they state are a small private company selling the product sold by makers of Catalina spas . Since leaving the review ,have had an email from Catalina spas UK and they want to do nothing more to help this customer (me)to get a replacement part so they will not be getting back to me with prices .
20 maja 2024
Opinia niezależna
Odpowiedź od Catalina Spas Ltd - UK
Hello Lyn,
Thank you for your review. As discussed over the phone, the warranty is designed to cover fault in material and or workmanship, it does not cover damage, misuse or neglect. As a natural product our wooden cabinets require special care, attention and maintenance. Our warranty details that we have shared with you are “10 YEAR – Spa wooden cabinet warranty: From date of purchase against defects in materials or workmanship. Specifically excluded from this warranty, I damage due to negligence, misuse, vandalism, accidents or natural disasters. The cabinet must be treated every 12 months using Catalina approved Stain and sealer, which can be purchased online or from your dealership.". As mentioned to you we do not have any history of the cabinet being treated, no purchases of the treatment and also no record of servicing. Unfortunately we had to conclude that the terms of the warranty were not met and that we were unable to accept your warranty claim.
We will continue to get the pricing and availability of the parts as agreed, as soon as we have the information we will come back to you.
We are a small family business and we pride ourselves on our customer service and dedication to our customers. We are sorry that you feel the need to leave us a negative review.
Odpowiedź od Catalina Spas Ltd - UK
Russell, thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with your chemicals and the service we provide.
Thanks again, The Catalina Team
Odpowiedź od Catalina Spas Ltd - UK
Jane, thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with your chemicals and the service we provide.
Thanks again, The Catalina Team
Odpowiedź od Catalina Spas Ltd - UK
John, thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with your new cover.
Thanks again, The Catalina Team
Great products and service
We have a swim spa/hot tub installed and serviced by Catalina Spas and right from the start they were brilliant!
Installation was a tricky one, but carried out professionally and on time - despite the snow!
It's easy to make annual service bookings, and when we have a problem they talk us through it if is something we can sort, otherwise they make a speedy visit. We can't recommend them highly enough - thank you all!
9 lutego 2023
Opinia niezależna
Excellent customer service and support
Excellent customer service and support. They are local to us which really helps, but any little problems that we’ve encountered have been swiftly dealt with and rectified. Thoroughly recommended.
7 lutego 2023
Opinia niezależna
Good service and support
Over 4 or 5 year’s experience I have found them to be responsive with friendly customer service and knowledgeable technical advice when needed. Communications are good and I have been happy and confident in recommending the company to others.
6 lutego 2023
Opinia niezależna
Aftercare means we will not use again
We bought a spa from Catalina in 2011 and have been pleased. However when we needed a new cover in 2018 it took more than a year to come from America yes a year! Now i needed a new lift arm but despite being promised it was a temporary fix and the engineer would return due to unexpected rotten wood they want to charge me again having paid already. Shame id have used them for my next spa purchase but the aftercare is so poor.
27 maja 2022
Opinia niezależna
Odpowiedź od Catalina Spas Ltd - UK
We are sorry that you are not happy with the aftercare we have given.
We were unable to fit the cover lifter in the place of the old one because of the rotten cabinet. We are unsure as to how we can be held accountable for this, especially as we asked about the condition of the cabinet in advance of our visit. If the wooden cabinet was still available to purchase and we had it in the van there would have still been extra charges due as the engineer would of needed to reconstruct your cabinet which would of taken him over 1 hour which you had paid for.
We are a small family business and we pride ourselves on our customer service and dedication to our customers. We are sorry that you feel the need to leave us a negative review.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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