Honest to god I wish I could rate this 0 stars, but whatever I was trying to buy a Roblox gift card for a friend that costed 10 dollars, and the official Roblox site led me to CashStar. I pur... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
this was my first time buying a digital robux gift card and I chose to buy it from cashstar. After I ordered, I received an email instantly and my giftcard was already delivered but when I opened the... Zobacz więcej
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Bought a QuikTrip Gift Card for elderly family member in Wisconsin. Turns out there are 2 QuikTrip/Kwik trip companies. QuikTrip is no good in WI and I needed to purchase Kwik trip card. My mistake as... Zobacz więcej
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Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Dane kontaktowe
Middle Street 129, 04101, Portland, Stany Zjednoczone
- cashstar.com
1,2
Bardzo słaba
776 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Très déçu — toujours pas reçu ma carte Robux !
J’ai commandé une carte Robux d’une valeur de 15 € le samedi 1er novembre sur le site de CashStar (roblox.cashstar.com).
La livraison était annoncée pour le jour même, mais nous sommes le lundi 3 novembre et je n’ai toujours rien reçu !
Aucun e-mail avec le code, aucune mise à jour, rien.
C’est inacceptable pour un service présenté comme officiel.
J’exige de recevoir ma carte Robux immédiatement ou d’être remboursé.
Sinon, pour moi, c’est clairement du scam.
Je déconseille fortement ce site tant qu’ils ne règlent pas leurs problèmes de livraison!!!
1 listopada 2025
Opinia niezależna
Odpowiedź od CashStar
Bonjour, merci d’avoir partagé votre expérience. Nous sommes désolés pour le retard et comprenons votre frustration. Pour pouvoir vous aider rapidement, merci de vérifier votre boîte mail (y compris les spams) pour un message provenant de noreply.notifications@trustpilot.com : nous avons besoin de vos informations afin de résoudre ce problème et vous assurer la livraison ou le remboursement. Nous restons à votre disposition pour régler cela au plus vite.
Josh R.
CashStar Team.
**MISE À JOUR DE CASHSTAR 05/11/2025 :**
Bonjour, merci beaucoup de nous avoir communiqué vos coordonnées. Notre équipe travaille activement sur votre dossier et vous recevrez prochainement des nouvelles. Nous apprécions vos commentaires et espérons résoudre ce problème à votre entière satisfaction afin de regagner votre confiance en nos services.
Cordialement,
Josh R.
Équipe CashStar
Probleme beim Erhalt von PSN-Guthaben
Ich habe per Mail einen PSN-Gutschein in Höhe von 20 € als Geschenk erhalten. Wenn ich auf den Link in der Mail klicke, werde ich weitergeleitet auf die Seite von cashstar und aufgefordert, meine E-Mail-Adresse einzugeben, um die Geschenkkarte zu erhalten. Doch trotz korrekter Eingabe der Adresse, erscheint jedes Mal eine Fehlermeldung und und die Aufforderung, es später erneut zu versuchen, was nichts bringt.
Natürlich habe ich mich bereits an den Kundensupport gewandt, wurde dort jedoch bereits 3 mal mit derselben Standard-Mail abgespeist, die in keinster Weise auf mein Problem eingeht und trotzdem tagelang auf sich warten lässt. Die Enttäuschung ist daher natürlich groß.
UPDATE:
Das Problem konnte mittlerweile gelöst werden. Zwar hat es lange gedauert und der Fehler war unglücklich, trotzdem hat es nun funktioniert.
24 października 2025
Opinia niezależna
Odpowiedź od CashStar
Dear Felix,
Thank you for sharing your experience with us. We’re truly sorry for the frustration caused by the error when trying to claim your PSN gift card and for the delay and lack of clarity in our previous responses. We want to resolve this for you as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we need to gather some details to assist you further. Your feedback is important, and we appreciate your patience while we work to make this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 11/03/2025:**
Hello Felix, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
DO NOT BUY FROM ROBLOX/CASHSTAR
DO NOT BUY FROM ROBLOX/CASHSTAR THEY SCAMMED ME AND DIDNT REFUND MY MONEY
26 października 2025
Opinia niezależna
Odpowiedź od CashStar
Hello Gustavo,
We’re very sorry to hear about your experience. At CashStar, we take customer concerns seriously and want to help resolve this issue. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com. It contains instructions to securely share your information with us so we can investigate and support you appropriately. We appreciate your patience and the opportunity to make things right.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 10/28/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
No explanation and no credit refund on…
No explanation and no credit refund on the credit card.
I ordered two e-gift cards through Thrift Books and they use CashStar to process them. The order went through immediately, but within seconds, I received a second email stating they could not process the order, no explanation. I called my card company and they stated there was no problem and the charge went through.
Apparently, this company likes to collect your money for its own use and then at some point will issue a credit.
They provide a link to access their Customer service team, but that is a black hole. I am hoping I don't have to do a charge back with Chase over this. Order number CNPZD7DM6K5.
There was no email as mentioned in the reply in the inbox, Spam or trash.
20 października 2025
Opinia niezależna
Odpowiedź od CashStar
Hello Ron,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. To assist you further, we kindly ask you to check your inbox for an email from noreply.notifications@trustpilot.com. It contains a secure link where you can share your contact details with us. Once we receive your information, we’ll be able to investigate your order and provide the support you need. We appreciate your patience and the opportunity to make this right.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 10/28/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
i made a purchase of 195 usd robux…
i made a purchase of 195 usd robux giftcard it got cancelled but still charged me i contacted the support they told me wait 1-3 business days and i did its been 7 days now and still no money back please help i need this money urgently i can’t believe i don’t have my money or the giftcard hence it was cancelled
15 października 2025
Opinia niezależna
Odpowiedź od CashStar
Hello there,
Thank you for bringing this to our attention. We're truly sorry to hear about your experience and understand how frustrating this must be. We’d like to help resolve this as quickly as possible. To protect your privacy and gather the necessary details to assist you further, please check your inbox for a message from noreply.notifications@trustpilot.com and respond with the requested information. We’re committed to making this right and appreciate your patience.
Maurice V.
CashStar Team.
**UPDATE FROM CAHSTAR.COM 10/25/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
On m'a débité 25$ pour un achat sur…
On m'a débité 25$ pour un achat sur leur site. Or je n'ai jamais rien acheté chez eux, de plus je suis de Belgique et l'achat a été fait au Etat unis. Par une personne qui m'est inconnue... Mais on a utilisé mon adresse mail ainsi que mon compte PayPal... J'ai fais une plainte à PayPal qui dit que le vendeur n'est pas en tord... Je souhaiterais être remboursée...
23 października 2025
Opinia niezależna
Odpowiedź od CashStar
Bonjour,
Merci d’avoir partagé votre expérience. Nous sommes désolés d’apprendre que vous avez été facturée sans avoir effectué d’achat vous-même. Afin de pouvoir enquêter plus en détail et vous assister au mieux, nous vous invitons à répondre à l’e-mail envoyé par noreply.notifications@trustpilot.com. Cela nous permettra de recueillir les informations nécessaires pour examiner votre dossier. Merci de votre compréhension.
Maurice V.
CashStar Team.
If there were 1/2 a star
If there were 1/2 a star, this company would get it. Thrift Books had an offer that was perfect for me. Buy an e-gift card each for $25 minimum. I ordered two e-cards for myself using a credit card without a balance and a hefty amount of credit. The order went through and immediately the next email was a rejection.
I tried again with a different credit card, with and without a VPN on, using PayPal and finally using my husband's laptop and his credit card. All sold and all rejected with the same form letter.
After complaining to Thrift Books, they provided the URL for CashStar customer service. I wrote them without a response. The promotion is over.
Hello Ryan,
We regret to inform you that we were unable to process your order. To ensure the safety of all transactions, every order goes through a validation process. Unfortunately, your order did not meet one or more of our security checks and was therefore cancelled.
While we don't have access to the specific reason, our system reviews multiple factors during the validation process. If any detail is flagged, the order may be automatically declined to protect our customers.
We have released your charges back to the original form of payment. Please note that based on your financial institution, the funds may be available immediately or may take 1 to 3 business days to be released. If you need quicker access to your funds, please engage your financial institution. This email can serve as an attestation that we will not be collecting payment for this order.
We apologize for any inconvenience this may have caused and appreciate your understanding. Please keep this message for your reference.
If you have any additional questions or concerns, click here to access our customer support tools. Please refer to your order reference number #CNPZDxxxx.
Please keep this message for your reference.
Thank you,
Gift Card Customer Service Team
I currently have $150 of charges on one Chase credit card and $150 on a 2nd Chase credit card and my husband's Chase card has an additional $50 charge, all without receiving any e-cards.
20 października 2025
Opinia niezależna
Odpowiedź od CashStar
Hello Ryan,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you've encountered. We understand how frustrating it must have been to face repeated order rejections and not receive a timely response. We’d like to investigate this further and assist you directly. Please check your inbox for a message from noreply.notifications@trustpilot.com, where we’ve requested additional information to help resolve this matter. We appreciate your patience and the opportunity to make things right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 10/23/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Rimborso o dattemi la mia giftcard,inaccettabile
Salve,ho comprato una digital giftcard di 70 euro,ho risparmiato ogni centesimo della mia paghetta,contattate la mia email se volete le prove del mio acquisto
comunque inaccettabile che una persona deve provare questa esperienza poiché da una azienda che lavora per roblox si suppone che siano professionali,ho notato che altre persone hanno subito la mia situazione,o mi fatte il rimborso o mi datte il codice dei miei 70 euro di robux senza sto bonus item,spero che correggette questo errore inaccettabile e informale,aspetterò la vosta risposta
19 października 2025
Opinia niezależna
Odpowiedź od CashStar
Ciao, grazie per aver condiviso la tua esperienza. Ci dispiace sinceramente sapere che hai avuto problemi con il tuo acquisto e comprendiamo quanto possa essere frustrante, soprattutto dopo aver risparmiato con tanta cura. Per poterti assistere al meglio, ti invitiamo a controllare la tua email: ti abbiamo inviato un messaggio da noreply.notifications@trustpilot.com per raccogliere le informazioni necessarie e risolvere la situazione. Il nostro obiettivo è offrirti un supporto professionale e trovare una soluzione adeguata. Grazie per la tua pazienza.
Josh R.
CashStar Team.
**AGGIORNAMENTO DA CASHSTAR 22/10/2025:**
Ciao, grazie mille per aver condiviso con noi i tuoi dati di contatto. Il nostro team sta lavorando attivamente al tuo caso e dovresti ricevere un aggiornamento a breve. Apprezziamo i tuoi commenti e speriamo di risolvere questo caso in modo soddisfacente per te, ripristinando la tua fiducia nel nostro servizio.
Cordiali saluti,
Josh R.
Team CashStar.
never buying from this again.
I wish I could give CashStar zero stars. I bought a $300 gift card, and it’s been way past 3 business days, and I still haven’t received anything. Their site says “delivery within a few hours,” but that’s clearly not true. I’ve checked my email, spam folder, everything — nothing.
I’ve tried reaching out to customer support, and they’re either super slow or don’t help at all. For the amount of money I spent, this is completely unacceptable. I just want my card or my money back. This has been such a frustrating experience — never using CashStar again.
19 października 2025
Opinia niezależna
Odpowiedź od CashStar
Hello,
We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must be to wait for a $300 gift card, especially when our site promises quick delivery. Delays like this are not the experience we aim to provide, and we sincerely apologize for the inconvenience. To help resolve this as quickly as possible, please check your inbox (including spam/junk folders) for an email from noreply.notifications@cashstar.com — we’ve reached out to gather more information so we can assist you further. Thank you for your patience, and we hope to make this right.
Warm regards,
Josh R.
CashStar Team.
Most likely a scam
I’ve decided to order a $300 dollar Roblox gift card with my debit card and apparently it didn’t go through. I've been waiting for my refund as it says for 48 hours as my money is pending and this feels like some sort of scam, if i don’t get my card or money back I’m gonna have to report this as fraudulent please don’t use this site they also don’t respond to ur support request. If you want more details I can provide the proof of my back and forth process as my card provide says they can’t do anything about it.
Update - again they just told me to buy another one or wait 1 to 2 days which ive already done.
13 października 2025
Opinia niezależna
Odpowiedź od CashStar
Hello Jeremy,
Thank you for reaching out and sharing your experience—we’re very sorry to hear about the trouble you’ve encountered with your Roblox gift card purchase and the pending charge on your debit card. We understand how concerning this must feel, especially when you’ve been waiting for a resolution and haven’t received a response from support. We’d like to review your order and help resolve this as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com
and respond with your details so we can investigate further and assist you directly.
Warm regards,
Gaby S.
CashStar Team.
Request for Refund or Immediate Delivery
Hello,
I placed an order more than 24 hours ago for a $10 Roblox Gift Card, but I have not received any confirmation email, the product I paid for, or even an automated reply. The payment was processed through PayPal but remains in authorization status, and customer support has not responded.
Order Details:
Transaction ID: 751071229F673911N
Payment Format ID: CNPZD78AN6M
Order Reference: ROBLOX D37WXAXQX
This purchase was intended as a gift (birthday option selected), so timing was important. I either request immediate delivery of the purchased card or a full refund of the amount paid.
At this point, this website appears unreliable since it has failed to deliver the product or respond to customer inquiries. I expect a quick response and immediate resolution.
15 października 2025
Opinia niezależna
Odpowiedź od CashStar
Hello Brandon,
Thank you for taking the time to share your experience—we’re very sorry to hear that you haven’t received your Roblox gift card or a confirmation email after placing your order. We understand how disappointing this must be, especially since the purchase was meant as a birthday gift and timing was important. We’d like to review your order and help resolve this as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com
and reply with your details so we can investigate further and ensure you receive the assistance you need.
Warm regards,
Gaby S.
CashStar Team.
**UPDATE FROM CASHSTAR 10/19/2025:**
Hello Brandon, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
I accidentally ordered a physical gift…
I accidentally ordered a physical gift card and tried to cancel it within 30 minutes or placing the order. After contacting customer service, I was told that it was non refundable because there is a potential for fraud. How can you not cancel the order? There was no way that that I could have received the card.
I contacted them again and they did that according to their terms and conditions, gift cards are non refundable.
This is unacceptable, the company 100% could have refunded my money before the card shipped. It is a deceptive and malicious act.
I will be contacting Oura ring, and American Express customer service.
***Update 10/18/2025*****
CashStar sent me an email saying that they would like to help me. I emailed them two days ago and have yet to hear anything back. Seems like they wanted to save face and put in hear that they “were working towards a solution”. Still haven’t gotten my money back.
14 października 2025
Opinia niezależna
Odpowiedź od CashStar
Dear Martin,
Thank you for sharing your experience—we’re very sorry to hear about the frustration this situation has caused. We understand how disappointing it must be to have your cancellation request denied, especially so soon after placing the order. While our policies around physical gift cards are in place to help prevent fraud, we absolutely want to take a closer look at your case. Please check your inbox (including spam/junk folders) for an email from noreply.notifications@trustpilot.com—we’ve sent a request to gather more information so we can assist you further. We appreciate your feedback and the opportunity to make this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 10/19/2025:**
Hello Martin, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
terrible
terrible. give me my refund. I spent 300 USD to give my little sister headless on roblox for a suprise and now I am left -$300 for no reason, I lost my money, and I want it back. I’ve contacted support and called twice and they said i’ll get a refund in 24-48 hours. If i don’t get it by then it is guaranteed a scam and I will be filing a dispute with my bank and report to consumer protection. my order number is #CNPZD78MABU and I am expecting a refund ASAP. If you can take my money so quickly, why can’t you give me back my money just as quick. Just terrible. absolute a-holes
13 października 2025
Opinia niezależna
Odpowiedź od CashStar
Hello,
Tthank you for reaching out and sharing your experience. We're truly sorry to hear about the frustration you've encountered regarding your recent order. We understand how important this purchase was, especially as a surprise for your sister, and we regret that it didn’t go as expected. We’ve noted your concerns about the refund timeline and want to help resolve this as quickly as possible. To proceed, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request for additional information so we can assist you further. We appreciate your patience and look forward to making this right.
Warm regards,
Josh R.
CashStar Team.
Two purchases, nothing received
Bought two gift cards on roblux.cashstar.com. The site showed an error after payment. Tried again with another credit card: same error -but the money was still taken from my account, for both purchases.
I received nothing, no gift card, no confirmation, and customer service is completely unreachable.
This site is fraudulent and not trustworthy. Avoid it at all costs! I have lost my money and there is no way to get a refund.
12 października 2025
Opinia niezależna
Odpowiedź od CashStar
Dear Marcelo,
We’re very sorry to hear about your experience and truly understand how concerning it is to see charges go through without receiving your gift cards or confirmation. This is not the experience we want for our customers, and we take these matters seriously. To help resolve this quickly, please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out via Trustpilot to gather the necessary information and assist you further. Thank you for bringing this to our attention.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 10/14/2025:**
Hello Marcelo, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
avoid (for now)
similar to john's review, i also bought a 300 dollar giftcard for a friend and they claimed they would refund my purchase, it's been almost 48hrs and still no sign of a refund, they also did not get back to my when i emailed them about the incident, i have bought from them before and have had zero issue so i'm a little confused as to why it's now beginning to cause trouble, they'll probably reply with the same copy paste response they give everyone anyway
if this matter is resolved quickly i will be updating this review!
(edit 15/10/2025) my bank gave me a refund then took it off me an hour later (?), still have not received payment but I will update if this changes!
10 października 2025
Opinia niezależna
Odpowiedź od CashStar
Dear John,
Thank you for sharing your experience—we’re sorry to hear about the delay in your refund and the lack of response to your email. We understand how confusing and frustrating this must be, especially since you've had smooth transactions with us in the past. We want to make this right and assist you as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out via Trustpilot to gather the necessary details to help resolve this issue. We appreciate your patience and hope to turn this around for you.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 10/14/2025:**
Hello John, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Da denuncia
Da denuncia. Ho acquistato una gift card dal valore di 80€. Mai arrivata e del rimborso neanche l’ombra. Una vergogna
Ho provato a chiamare e mandare decine di mail, neanche una risposta
Il numero oltretutto sembra non attivo
Che vergogna
12 października 2025
Opinia niezależna
Odpowiedź od CashStar
Ci dispiace moltissimo per quanto accaduto e comprendiamo perfettamente la frustrazione nel non aver ricevuto la gift card da €80 né un rimborso. Questo non rispecchia il servizio che vogliamo offrire. Per poter assisterti al meglio, ti chiediamo gentilmente di controllare la tua casella email per un messaggio da noreply.notifications@trustpilot.com—ti abbiamo contattato tramite Trustpilot per raccogliere le informazioni necessarie e aiutarti a risolvere il problema. Grazie per la tua pazienza.
Josh R.
CashStar Team.
I paid €75 for a PlayStation gift card…
I paid €75 for a PlayStation gift card on playstation.cashstar.com. The site showed an error after payment, but the money was still taken from my account.
I received nothing, no gift card, no confirmation, and customer service is completely unreachable.
This site is fraudulent and not trustworthy. Avoid it at all costs! I have lost my money and there is no way to get a refund.
11 października 2025
Opinia niezależna
Odpowiedź od CashStar
Hello Zina,
Thank you for sharing your experience with us. We're very sorry to hear that you encountered an error during your purchase and did not receive your PlayStation gift card or confirmation. We understand how concerning this situation is and want to help resolve it as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com. It contains a secure link where you can provide your contact details so we can investigate and assist you further. We appreciate your patience and look forward to making this right.
Regards,
Maurice V.
CashStar Team.
I ordered a PlayStation gift card then…
I ordered a PlayStation gift card then it said payment error and declined yet my card was charged for $310 but I never got a card or email. Then I tried again with a different credit card for $310 thinking it was rejected by my bank and the same message saying declined happened and the page refreshed but my card was charged again. I am out $620 with no gift cards. What am I supposed to do? I just want a refund of my money and to move on. If the company can refund that would be a large improvement for customer service.
Update 10/12: Maurice, I replied with my information to the Cashstar email and look forward to hearing from you all.
9 października 2025
Opinia niezależna
Odpowiedź od CashStar
Hello there,
Thank you for your feedback and for bringing this to our attention. We're very sorry to hear about the issues you experienced with your PlayStation gift card purchase and the duplicate charges. We understand how frustrating this must be. To assist you further, we kindly ask you to check your inbox for a message from noreply.notifications@trustpilot.com. This email contains a secure link where you can share your contact details with us so we can investigate and resolve this matter promptly. We appreciate your patience and look forward to making this right.
Regards,
Maurice V.
CashStar Team.
Scammed out of $300
I bought a $300 roblox gift card on the 9th of October. To my surprise, the order was unable to be processed and was now being issued back as a refund. Well, it's been close to 24 hours with no refund, and I do understand that the wait time is said to be from 24 to 48 hours, but reading reviews on other sites leads me to believe that the money can be refunded almost immediately rather than having to wait for so long. Is this some sort of investment fraud? My little brother keeps crying to me about when he can get his robux, and as it is, he won't be able to. Please refund this order ASAP.
9 października 2025
Opinia niezależna
Odpowiedź od CashStar
Hello John,
Hi, thank you for sharing your experience. We're sorry to hear that your Roblox gift card order was unable to be processed and understand your concern regarding the refund timeline. We’d like to ensure everything is proceeding correctly. Please check your inbox for a message from noreply.notifications@trustpilot.com and respond with your details so we can look into this further and assist you directly. We appreciate your patience and hope to resolve this promptly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 10/11/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
I bought a 25 dollar gift card and it…
I bought a 25 dollar gift card and it said payment declined 3 times but still took my money? 🤣 Its a scam ts so annoying im in the military too so I'm not getting paid next week. Need this gift card to pay for my account to get unbanned please respond cashstar. Already put in a email and got no response after a couple days.
8 października 2025
Opinia niezależna
Odpowiedź od CashStar
Hello there,
Hi, thank you for sharing your experience. We're sorry to hear about the issues you've encountered with your gift card purchase and understand how frustrating this must be—especially given your circumstances. We’d like to investigate this further and assist you directly. Please check your inbox for a message from noreply.notifications@trustpilot.com and respond with your details so we can look into your case. We appreciate your patience and hope to resolve this promptly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 10/11/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
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