Really disappointed. The ordering and delivery process has been dreadful, and my friend is now going to receive an empty gift bag and the necklace & charm doesnt appear to have been shipped yet, the... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Highly recommend Carrie Elizabeth Jewellery, have purchased various pieces over the years for both myself and for gifts and have always been really happy with everything I've bought. A previous... Zobacz więcej
I've been purchasing jewellery from CE since 2019, when I was living in London and even now after moving back to New Zealand. The quality is so good - gold vermeil pieces from 2019 are still one... Zobacz więcej
Reakcja na opinię
I ordered a bespoke ring from Carrie Elizabeth as I needed a smaller size than offered. They were so helpful, sent me mock ups of the ring before it was made and then sent the ring all in a sensible t... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Carrie Elizabeth is a British Jewellery brand designed and based in London, England. Crafted in 14k gold vermeil, sterling silver and solid gold, our pieces are set with diamonds and semi precious stones giving them a beautiful and timeless finish. Our pieces are all ethically sourced and handmade in Jaipur India from the finest quality stones.
Dane kontaktowe
Zjednoczone Królestwo
- hello@carrieelizabeth.co.uk
- carrieelizabeth.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 54% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A wonderful service
A wonderful service. Beautiful ring, I am so pleased with it. Arrived well wrapped and tracked. Communication was professional and reassuring. Highly recommend.

Odpowiedź od Carrie Elizabeth Jewellery
Gorgeous earringa
I put myself on the mailing list for an item that was sold out but given past experiences with other sites really wasn't expecting ting to hear back. How wrong I was, the email to say the item was back in stock came through and within five minutes I'd placed an order.
Gold and green amethyst stud earrings arrived in a couple of days and are simple but so elegant. Now I've got a little hint list on my partner's phone :)

Odpowiedź od Carrie Elizabeth Jewellery
Ordered the moon charm for my daughter
Ordered the moon charm for my daughter. She absolutely loves it. It arrived on time and the quality is amazing.

Odpowiedź od Carrie Elizabeth Jewellery
3rd purchase
Just received my 3rd purchase from Carrie Elizabeth. I couldn’t be happier with the delivery and purchasing process on the app. The products are absolutely gorgeous…no complaints!

Odpowiedź od Carrie Elizabeth Jewellery
Love this company
Love this company, I’ve ordered from them a lot and all items are exactly as presented. Beautiful quality and delivered quickly. I always recommend

Odpowiedź od Carrie Elizabeth Jewellery
I love all my Carrie Elizabeth pieces…
I love all my Carrie Elizabeth pieces and just had to add the small heart charm to it!
Arrived super quick and packaged beautifully.

Odpowiedź od Carrie Elizabeth Jewellery
Loved the idea of the sample sale and i…
Loved the idea of the sample sale and i bought a necklace. When it arrived the beads were much smaller than I had anticipated / the photo led me to believe since it was so zoomed in. Looking back at the listing there wasn't any detail about the bead sizes so a little disappointed, I had a assumed it was going to be like the other opal necklaces on the website jsut in different colours.

Odpowiedź od Carrie Elizabeth Jewellery
Will be purchasing from this company…
Will be purchasing from this company again. Stunning piece of handmade personalised jewellery and could not be happier. Excellent customer service and they kept me informed along the way of the process and when my order was on the way.

Odpowiedź od Carrie Elizabeth Jewellery
E-voucher
I bought a voucher for my daughters birthday , so I don’t have an actual product to review .
I ordered an E-voucher , and put my daughter’s email address in and the the date I wanted it sent ( which was her 30th birthday) , but it wasn’t sent to her email, only to mine. Was a bit of a shame , but I have forwarded to her now.
Other than that , ordering was a very simple process.

Odpowiedź od Carrie Elizabeth Jewellery
Caramel quartz ring
I received my caramel quartz ring & it’s more beautiful than I thought it would be, perfect fit & looks stunning on! Its been on my wish list for a while & after receiving two of your other rings as presents from my husband last year ( the green sapphire for my birthday & Rosie diamond vintage for our anniversary) I wont buy my jewellery from anywhere else now.. STUNNING!

Odpowiedź od Carrie Elizabeth Jewellery
First class service
Excellent response and brilliant outcome. Good customer service engagement. Thank you.

Odpowiedź od Carrie Elizabeth Jewellery
Not what I was expecting
Not what I was expecting - so small and difficult to read. Wasnt expecting to pay so much for the postage when could have bought it cheaper with no postage.
Won't be buying anythings else.

Odpowiedź od Carrie Elizabeth Jewellery
Stunningly beautiful Ophelia engagement…
Stunningly beautiful Ophelia engagement ring. Lovely packaging and just exquisite. Thank you Carrie from the bottom of my heart!! You helped make me a very happy fiancée<3

Odpowiedź od Carrie Elizabeth Jewellery
Just fabulous jewellery
I have ordered three items from Carrie Elizabeth jewellery and they are all gorgeous! Exceeded my expectations, such fast postage, lovely presentation and wrapping and the jewellery itself, well, what can I say except that I love it! Highly recommend Carrie’s jewellery and you will not be disappointed. Thank you so much Carrie

Odpowiedź od Carrie Elizabeth Jewellery
Nice product, Nice people - issue RESOLVED
EDIT / Update to the below - Sophie from CS escalated my issue to management, who agreed to resolve the issue to my satisfaction.
All credit to Sophie for caring enough to recognise a genuine mistake and need for assistance, she's a credit to the team -thank you!
Will leave the original feedback below as it's still relevant, but my outlook on the CE brand has brightened thanks to their CS team.
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I like to support smaller brands, and the female-owned narrative of CE aligns with our household values, so I purchased 3 rings for my wife's Xmas present - she likes to wear large statement rings, so I bought complimentary pieces for her thumb and pinky.
The designs were great, and quality seemed fine, but unfortunately the sizing just didn't work for my wife's hands, so a return was requested (feedback #1 - 'lettered' ring sizing would be more useful than S/M/L/XL).
Feedback# 2 - The returns process isn't as 'Premium' as the brand itself. No pre-paid labels, courier services etc, you are responsible for packing, posting and insuring the items until received by the depot. I paid £6.68 to send the rings 'First Class Signed For'.
That was 4 weeks ago. The rings haven't been received, so now I'm left battling Royal Mail for compensation.

Odpowiedź od Carrie Elizabeth Jewellery
Excellent, personal service
The necklace we bought was as beautiful as pictured, and it arrived well packaged and quickly.
When there was an issue with the gem, the response was super-fast, the customer service was really supportive so the issue was resolved quickly. We are delighted and will definitely shop from Carrie Elizabeth again.

Odpowiedź od Carrie Elizabeth Jewellery
Happy customer…
No quibble replacement of cracked stone earrings.
Very pleased with replacement.
Very nice jewellery and have been compliment by many friends.
Kept up to date regarding order which was actioned quickly.

Odpowiedź od Carrie Elizabeth Jewellery
Necklace
Lovely necklace packed beautifully fast shipping, bit annoying day after I ordered extra -15% off ☹️
Easy to order- arrived safe and quick
Easy to order- arrived safe and quick. Beautiful gift for my Daughter’s birthday.
Molten ring and gemstone pendant
Both the ring and the pendant I bought are beautiful, even better than I expected. Beautifully made and very wearable. And I love the beautiful packaging too, adds to the pleasure of opening the boxes. Communication and posting items are always excellent and I am always delighted with purchases from your company,
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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