Akram & Jason were a pleasure to deal with. When they realised the order would not arrive in time we changed the order for a better cheaper carpet.
Reakcja na opinię
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Zobacz, co mówią recenzenci
We had a slight problem with some of the flooring and rang Jason and he immediately contacted the manufacturer and had replacement flooring delivered the next day. His level of customer service and pr... Zobacz więcej
Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... Zobacz więcej
Reakcja na opinię
Ordered on late in the 17th, had an emailing asking for preferred delivery day and that it’s planned for Monday 22nd but may come Tuesday. Carpet arrived on Monday and the underlay on Tuesday. Fast de... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Materiały podłogowe
- również w kategorii:
- Dostawca podłóg drewnianych i z laminatu
- Ogród
- Sklep z dywanami
Dane kontaktowe
Gould House, M20 4ZE, Manchester, Zjednoczone Królestwo
- sales@carpetsandmore.co.uk
- carpetsandmore.co.uk
4,6
Doskonała
207 recenzji
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Do not expect delivery on the scheduled and paid for delivery date
Paid a lot for their delivery which was scheduled two weeks after payment.
and delivery date confirmed by email.
Where they say
"We do also advise not to book fitting before delivery is confirmed by our team"
It was confirmed by email. So their excuse to me is invalid.
By midday on the delivery day nothing had been delivered.
Contacted C&M to find out delivery time only to find that the vehicle had broken down - in which case why didnt they contact me? (this did seem like an excuse to me)
Couldn't give another delivery time except that it would be the next day which is a Saturday. But I would have to wait until 17:00-17:30 on the Friday when they could confirm!!! Where I was told it would now be Monday AM. Really!!
When I asked for a refund on the delivery charge was informed it was nothing to do with them.
Massive inconvenience to me and the price this company charge is not cheap,
First and last time I would use this company and I would defiantly not recommend them.
11 sierpnia 2023
Opinia niezależna
Odpowiedź od Carpets And More
Thank you for your feedback. We're terribly sorry if you experienced a delay in your order - we have looked into this and can see it was scheduled for the very next working day and have been received. Thank you once again for your valued business.
We got exactly what we ordered with no…
We got exactly what we ordered with no fuss, and on time..
11 maja 2023
Odpowiedź od Carpets And More
Thank you for your lovely review and valuable business! We're delighted you were pleased with your purchase, we look forward to welcoming you back.
Carpets arrived very late
I had an absolute nightmare with this company. After ordering my carpet, I phoned to confirm the delivery date then booked a fitter 2 days after this. However, my carpet was 3 days a late and I ended up having to pay a fitter when there was no carpet to fit. Phoned them multiple times, was always told that they would phone back but they never did. Even got an email saying that it had arrived when it happened.
I gave 2 stars as the guy on the phone was nice if not very helpful.
2 czerwca 2023
Opinia niezależna
Odpowiedź od Carpets And More
Thank you for your feedback. We are so sorry to hear about the minor delay on your delivery. Your order was delivered 2 days after your requested dates to Cornwall which in some cases does take minorly longer to fulfil. We do also advise not to book fitting before delivery is confirmed by our team. We are sorry for any inconvenience nonetheless and hope you enjoy your lovely new flooring.
From start to finish orderd a high end…
From start to finish orderd a high end range of carpet santino royal akram and Jason was fantastic would highly recommend many thanks again
Mark
Leeds
10 maja 2023
Odpowiedź od Carpets And More
Thanks so much for the lovely review! We're delighted you're happy with your order and the service received - we look forward to welcoming you back!
Easy and pleasant to deal wth
Good selection of carpets at good prices. Easy to deal with and good advice when calling before placing my order. Small issue with delivery date. Would certainly purchase fro again
17 marca 2023
Opinia niezależna
Odpowiedź od Carpets And More
Thank you for the review and your valuable business! Glad you liked the selection, prices and service. And thank you we look forward to welcoming you back!
Great service
Great service, ordered goods on the Wednesday and was told delivery for the following Tuesday as it was bank holiday, goods arrived next day.
Would definitely use again
4 kwietnia 2023
Odpowiedź od Carpets And More
Thank you for the lovely review! We're delighted you were happy with the service and your order - thank you once again for your valued business, we look forward to welcoming you back!
Great company,super helpful would…
Great company,super helpful would throughly recommend. Will be looking at these next time I need carpet
15 marca 2023
Odpowiedź od Carpets And More
Thanks so much for the lovely review! We are delighted that you are happy with the service and your order. We'd be happy to welcome you back should you need anything else.
Great website and good choice of…
Great website and good choice of flooring, carpets etc
Only negative was delivery was not on time stated and if I hadn’t rang to check and ask I wouldn’t have known when I would have received my order, believed to have been a transport issue
4 kwietnia 2023
Odpowiedź od Carpets And More
Thank you for your feedback we are glad you were happy with the choice of flooring we offer. We are so sorry for any inconvenience caused with the delivery, the Friday and Monday bank holidays cut our weeks short for deliveries, we're glad everything arrived OK nonetheless and we'd be happy to assist if you need anything else.
Excellent prices and service
Easy to order online. Easy to speak to a person. Rang the delivery driver to get an ETA for me. My underlay was missed off by accident but they arranged for delivery first thing (literally 6am!) Next day as I had the fitter coming that morning. Very pleased wouldn't hesitate to recommend or use again.
28 marca 2023
Odpowiedź od Carpets And More
Thank you for the great review and feedback! We're glad you got everything on time and on budget - we'd be delighted to welcome you back!
Great prompt service
Second time I’ve ordered from Carpets and More.
Cheapest price for the carpet I was after. Excellent service. Friendly member of staff when I called them to check delivery. Carpet delivered ahead of time - delivered into house for me. Polite and pleasant delivery man
Carpet exactly what I ordered and happy with it.
Will be using again
21 marca 2023
Odpowiedź od Carpets And More
Thank you for your repeat business, we're delighted to be of service and that you're happy with your purchases - sounds terrific that your order was delivered early and that driver was pleasant. We look forward to welcoming you back!
Customer service is top notch
Customer service is top notch, they noticed that we may have made a mistake with our order and reached out to confirm. We had indeed, they were happy to resolve on our behalf. Thank you so much!
20 marca 2023
Odpowiedź od Carpets And More
Many thanks for your valued business and glad we could be of service! Don't hesitate to get in touch if you need anything else as we'd be delighted to welcome you back!
If you know what you want
If you know what you want (the website is a bit clunky) you really can’t fault Carpets and More. Economic and very efficient!
16 marca 2023
Odpowiedź od Carpets And More
Thank you so much for the valuable feedback! We are currently in the process of a massive upgrade to our website, soon customers will be able to enjoy browsing all the great products we have on offer seamlessly. We are delighted you are happy with our service and your order - we look forward to welcoming you back!
Excellent service all round from start to finish.
Excellent service, from placing order to delivery. Communication superb and delivery exactly as promised. Thank you will order from yiu again for next requirements. Jayne Harrison
24 stycznia 2023
Odpowiedź od Carpets And More
Thanks for your lovely review! We're delighted you're happy with your order, communication and delivery- we looking forward to welcoming you back!
Great Experience
We have bought three carpets from the company now and all went very smoothly. Carpets weren’t in stock but we were kept informed and they arrived on the dates arranged
20 stycznia 2023
Opinia niezależna
Odpowiedź od Carpets And More
Thank you very much for your repeat business and valuable feedback! We're delighted you are happy with the service and communication. We look forward to welcoming you back!
Excellent service
Excellent service , helped us out a lot highly recommended. Not many suppliers left that you can count on but you certainly can count on carpets and more. Thank you
21 grudnia 2022
Odpowiedź od Carpets And More
Thank you for the great review - we're delighted you can count on us and look forward to welcoming you back!
Great customer service on the phone
Great customer service on the phone. Amazing proce compared to places in bristol. Only downside is as they didn't come out to measure we didnt realise we wouldn't get the carpet up the stairs - it had to go up scaffold and in via a velux!
5 grudnia 2022
Highly recommended
Highly recommended - Akram and his colleague Jason provided exceptional customer service and very keen prices when I recently purchased 2 carpets. They provided me with regular updates and even chased up the delivery driver on the day of delivery to provide me an accurate time of arrival.
15 grudnia 2022
Opinia niezależna
Odpowiedź od Carpets And More
Many thanks for your lovely review - we're delighted you're happy with your purchase and the service received! We look forward to welcoming you back should you need anything else, we are at your service!
Incredible service
Bought chevron parquet flooring for my living room and vinyl for our pantry and I am obsessed! Service, speed, delivery and everything else was super. Thank you!
4 listopada 2022
Odpowiedź od Carpets And More
Thank you for your valuable feedback - great choice on the flooring! We're delighted you're happy with your order, the service and delivery! We look forward to welcoming you back!
Would recommend carpets and more
First time using Carpets and More, small hitch with delivery but got sorted immediately and delivery made first thing next morning. Good communication from the team and great prices on carpet and underlay, what's not to like. Will use Carpets and More again. Thanks guys
8 listopada 2022
Odpowiedź od Carpets And More
Thank you for your lovely feedback and valued business! We're delighted you were happy with the service and would shop with us again, we look forward to welcoming you back!
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