Carpets And More Recenzje 

207
•
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Akram & Jason were a pleasure to deal with. When they realised the order would not arrive in time we changed the order for a better cheaper carpet.

Reakcja na opinię

Oceniono na 5 z 5

We had a slight problem with some of the flooring and rang Jason and he immediately contacted the manufacturer and had replacement flooring delivered the next day. His level of customer service and pr... Zobacz więcej

Oceniono na 5 z 5

Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ordered on late in the 17th, had an emailing asking for preferred delivery day and that it’s planned for Monday 22nd but may come Tuesday. Carpet arrived on Monday and the underlay on Tuesday. Fast de... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

207 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(207)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 31

Napisz recenzję
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Oceniono na 5 z 5

First rate customer service

I was kept informed throughout the process or ordering and delivery.
There was a problem with the delivery arriving damaged but Carpets and Moore dealt with the situation quickly and efficiently by replacing the order to my full satisfaction

25 stycznia 2024
Opinia niezależna
Logo Carpets And More

Odpowiedź od Carpets And More

Thank you for your lovely feedback - we're delighted you were happy with the communication and level of service you received. We're also glad you got your items sorted all to your satisfaction, thank you once again for your valued business, don't hesitate to get in touch if you need anything else as we'd be happy to welcome you back!

Oceniono na 5 z 5

Good company selling quality products…

Good company selling quality products at competitive prices. There was an issue with the delivered product and Akram and his team did their best in finding a solution to my satisfaction. I am happy to recommend them. The only thing I would suggest to them is to improve their website as it appears to be too slow and doesn't appear to work properly.

23 stycznia 2024
Opinia niezależna
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Odpowiedź od Carpets And More

Thanks so much for your valuable feedback! We're delighted to hear we were able to sort your order. And thank you once again for your valuable feedback on our website - we're pleased to say that we are investing currently in an exciting new build with a much improved and faster interface!

Oceniono na 5 z 5

Akram and the team bent over backwards…

Akram and the team bent over backwards to get us replacement flooring when we had been let down. Will definately recommend this company!

18 grudnia 2023
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Odpowiedź od Carpets And More

Thanks for the lovely review! We're delighted our team were able to come to the rescue when you had been let down elsewhere! Don't hesitate to get in touch if you need anything else, we'd be happy to be of service.

Oceniono na 5 z 5

Great experience

Jason and Akram were both always very helpful, communicative and generally great to deal with. They seem to have a very wide range of quality products available and what always turned out to be the best prices I could find online.

27 listopada 2023
Oceniono na 5 z 5

What a great company..

What a great company... From chatting to the guys at customer service to Andy who delivered my carpet they made it easy and stress free. Delivered when they said they would and kept me informed all the way. The price was great and the service excellent. I won’t go anywhere else for carpet in the future.

5 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent Customer Service

I was very impressed with the customer service that I received from Carpets & More. The manufacturer made a mistake on the colour of one of the carpet rolls that I ordered. Akram was able to push the manufacturer to deliver another roll to me, instead of producing a new roll from scratch, saving a lot of time. Throughout my interactions with Akram, he came across as efficient, knowledgeable, professional.

20 października 2023
Opinia niezależna
Oceniono na 1 z 5

Money taken and no product in return!

We paid for some samples to be sent to us. We then had an email to say these had been discontinued and our money would be refunded. This was 6 weeks ago and our money had not been refunded and all emails to chase have been ignored. It is only a small sum of money but the point is we have paid for something we haven't received. Very relieved we have not bought any flooring from this company!

10 października 2023
Opinia niezależna
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Odpowiedź od Carpets And More

Thank you for your review, we post samples 1st class - sorry to hear your samples were not received. We have since refunded your samples postage.

Oceniono na 5 z 5

15 year old carpets now look like new

Two friendly guys kept us updated on their exact time of arrival and did a great job of cleaning our sitting room, stairs and landing. Our 15 year old carpets are now clean and stain free and look like new. Great job lads! Highly recommended

23 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent company to deal with

Excellent company to deal with - sent samples, competitive prices and kept in touch as matter of courtesy.
Delivered capers within 24 hours of their arrival at warehouse.

14 listopada 2023
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Odpowiedź od Carpets And More

Many thanks for your valuable feedback! We're delighted that you received your order and you are happy with your new flooring. Great to hear the transport team got your delivery to you within 24hours of it arriving to our warehouse!

Oceniono na 5 z 5

Excellent!

Quick and easy ordering process, fantastic customer service from start to finish and a great quality carpet to boot. Many thanks to Jason and Akram for having the carpet delivered right on time at such short notice!

14 października 2023
Opinia niezależna
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Odpowiedź od Carpets And More

Thank you for the lovely review and your valued business! We are delighted you're happy with your purchase, customer service and speedy delivery. We look forward to welcoming you back if you need anything else!

Oceniono na 5 z 5

Fantastic company to deal with

Fantastic company to deal with. I needed my flooring quickly, Jason couldn’t have been more helpful and marked my order as priority. I received my flooring on time and I’m delighted with it.
Thank you Jason for keeping me updated throughout, I wouldn’t hesitate ordering from you again.

6 listopada 2023
Opinia niezależna
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Odpowiedź od Carpets And More

Thanks so much for your lovely review! We are delighted you were happy with your purchase, delivery and service. We have also passed on your kind feedback to Jason. We look forward to welcoming you back should you need anything else.

Oceniono na 5 z 5

Very helpful and friendly advisor and…

Very helpful and friendly advisor and quick delivery.

25 października 2023
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Odpowiedź od Carpets And More

Thanks so much for the lovely review! We're delighted you found our service helpful and delivery speedy, we look forward to welcoming you back if you need anything else.

Oceniono na 5 z 5

Thank you Akhram and Jason.

Thank you Akhram and Jason.
Absolutely fantastic to deal with from start to finish. They helped us with the measurements and kept us informed throughout.
Will be ordering again as have 2 more bedrooms and some amtico flooring for the large rear extension which is being built.
Many Thanks lads

3 października 2023
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Odpowiedź od Carpets And More

Thank you for the lovely feedback! We're delighted you're happy with your order and service received - looking forward to welcoming you back in the future! Thanks again for your valuable business.

Oceniono na 5 z 5

Exactly as ordered

Exactly as ordered. Great price.

2 października 2023
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Odpowiedź od Carpets And More

Thanks so much for the review and valuable business! We're delighted you're happy with your purchase and price. Don't hesitate to get in touch if you need anything else!

Oceniono na 5 z 5

Jason was so helpful

Jason was so helpful, pleasant manner and followed through on everything. Carpet delivered on time with helpful driver. On Jason’s recommendation found fitter on NICF - great job.

28 sierpnia 2023
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Odpowiedź od Carpets And More

Many thanks for your lovely feedback and valued business! We're delighted we were able to assist you in every aspect of your order, including finding a fitter! We'd be happy to welcome you back should you need anything else.

Oceniono na 1 z 5

Placed order with them

Placed order with them, was provided with delivery date. Called on the date of delivery to be told they hadn't been successful in getting hold of the flooring and they wouldn't be able to uphold the order. Apparently, they had been trying to get hold of the flooring in the days before, so they could have made a phone call to inform me about the issues they had been facing, to warn me. Disappointing that they didn't inform me and really let me down. The delivery date was last week and I am still facing delays now trying to get hold of flooring from a different company for my customer and this has had a knock on affect for my company. Really disappointing and not what you expect. Supply chains are difficult at the moment but it's not difficult to contact customers!

31 sierpnia 2023
Opinia niezależna
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Odpowiedź od Carpets And More

Thank you for your feedback - we're terribly sorry to hear you were unable to get your vinyl flooring. As I'm sure you've found it's been difficult to source this particular colour from anywhere the delay has been from the factory and not our end despite our best efforts, we did see if we could get it for you in any width possible to help however no stock sadly - we should have communicated this to you sooner, our team were trying the extensive number of depots we could source it for you first.

Oceniono na 5 z 5

Great communication and very…

Great communication and very accomodating with our order.
Would recommend to anyone looking for high quality engineered wood floors.

16 sierpnia 2023
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Odpowiedź od Carpets And More

Thank you for the lovely review and your valued business! We're delighted you're happy with your order, the communication and service. We'd be happy to welcome you back!

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