Opodo Recenzje 

Opodo cancle min flybillet uden at fortælle hvorfor og uden at give mig en ny jeg heller ikke nogen godtgørelse af dem meget meget dårligt firma

Terrible experience with Opodo Car Rental.
I booked and paid €140 through Opodo for a rental car with Italy Rent Car. I arrived at the rental location at the scheduled time, but the car was never provided to me.
I immediately called Opodo customer service from the location to report the situation. No solution was offered, and I was told from the very beginning that a refund was not guaranteed.
As I still needed a car, I had no choice but to rent another vehicle from Goldcar, located only a few metres away, for €350 instead of the original €140.
Fortunately, I collected and kept evidence of my presence at the location and of the replacement rental. I provided this evidence to Opodo.
After their “investigation”, Opodo still refused to refund the €140 I paid for a car I never received. Even more surprisingly, in their final response they referred to the evidence I submitted as mere “comments” and suggested that I contact my travel insurance.
I reported the problem immediately, provided supporting evidence, and had to pay significantly more to rent another car on the spot. Yet Opodo still refuses to refund a service that was never provided.
I will now pursue the available consumer and payment dispute procedures.
Based on this experience, I will never book a rental car through Opodo again and cannot recommend their car rental service.

J ai réservé 5 billets d avion avec opodo, 15 jours avant le départ 1 personne à eu 1 accident et à du annuler son voyage. Certificat à l appui, j ai contacté oppdo,qui m'a dis qu il géré le problème. Après plusieurs échanges, impossible pour eux d annulé le billet, je dois tout refaire et biensur à des tarif 2 fois plus chère..les 4 voyageurs sont partis quand même et malgré que les réservations étaient faite avec un bagage en soute, mauvaise surprise lors d une escale, la compagnie m'a fait repayer les bagages en soute. Pour résumer, impossible de se faire rembourser un billet, impossible de se faire rembourser les bagages en soute payée 2 fois . Les compagnie vous disent de voir avec opodo, et opodo vous renvoie vers les compagnies.. petite précision c étais un vol bordeaux Milan,et.milan Copenhague. Bref oppdo et un service à fuir absolument, les tarifs ne sont pas avantageux, et lorsque vous avez quelqu u. De chez eux,réponse ont a pas accès à votre dossier rappeler plus tard... bref opodo catastrophique..

I booked a car rental for my trip to Greece through Opodo Cars on the 9th, paying 388 GBP upfront. When I arrived at OK Mobility in Thessaloniki to collect the vehicle, I was told they strictly require a credit card and refused to release the car without one.

When I offered to pay for extra insurance or any additional fee right there on the spot just to secure the car, staff told me they had nothing in place to help. Left with no vehicle, I immediately contacted Opodo customer service, only to be told that my payment of 388 GBP is completely non-refundable.

I paid in full for a service that was flatly denied to me .To make matters worse, the exact same thing happened to my sister-in-law on the exact same day. This feels like a coordinated trap to take people's money without providing any service.DO NOT USE OPODO CARS

Cobrança indevida de 89,99€ – Opodo Prime Plus

Em setembro de 2025, durante a compra de uma passagem na aplicação Opodo, foi-me apresentada a adesão ao período experimental gratuito do Opodo Prime, com indicação de 0,00€ no primeiro mês.

No dia seguinte, fui surpreendido com uma cobrança de 89,99€ pela subscrição anual. Posteriormente, a Opodo informou que eu não teria direito ao período experimental porque havia utilizado um benefício semelhante em 2023 através da eDreams, marca que apresenta identidade e aplicação distintas.

Considero que esta informação deveria ter sido apresentada de forma clara e prévia, antes de me permitir aderir ao período experimental. Se o sistema já reconhecia que eu não era elegível, a adesão não deveria ter sido apresentada como gratuita.

Além disso, o benefício concedido na compra foi de apenas 13,97€, tornando completamente desproporcional a cobrança posterior de 89,99€ sem informação clara sobre essa condição.

A subscrição já foi cancelada para evitar nova cobrança, mas continuo a exigir o reembolso integral dos 89,99€ cobrados em 2025.

Solicito à Opodo uma resolução definitiva desta situação.

BAD BAD BAD !
Do not hire through this website. The images and descriptions of the vehicles do not match. I hired the wrong van (too small with an image next to it of a much bigger van) and then their customer service was awful - they refused to issue any refund or upgrade despite the information on the website being misleading.
The upgrade would have been a payment difference of only £6.30. She kept saying that if they were to change anything I would incur a total loss of the booking at £50.40. The manager kept talking over me and insisting that their description of a van being able to carry 3 "cabin bags" was correct and that nothing was misleading then she contradicted herself saying that the description was both accurate and an estimation.

Thankfully the guys at Enterprise (whom the Opodo customer service manager also called and confused them by constantly asking about putting cabin bags in a van) were awesome and totally understanding. They have honored my booking and upgraded me.

Immoral & illegal

Took money out of my bank account to renew without my permission

£99.99 gone , Cancelled my account and I never want to hear about them!!!

Arrivée à Sofia, Bulgarie, j’ai loué une voiture sur internet chez Wheego via Opodo le 5 août matin. Arrivée à l’aéroport pour la récupérer, le bureau Wheego était fermé. J’appelle alors Wheego qui me dit qu’il n’est pas possible de louer une voiture le jour même et qu’il s’agit d’un bug informatique. J’explique que j’ai déjà payé la voiture, on me répond que l’on ne peut rien faire pour moi et qu’il faut que je demande un remboursement auprès de Opodo. Je me retrouve donc sans voiture et avec 445€ en moins. Je contacte donc Opodo dès le 5 août. A ce jour (14 août), toujours aucune nouvelle excepté l’ouverture d’un dossier. Une amie, qui est dans l’exacte même situation (nous étions ensemble), a reçu 2 mails demandant des pièces justificatives telles que la facture de taxi, une photo du bureau Wheego justifiant de notre heure d’arrivée…documents que nous n’avons pas car ce n’est pas le genre de document que l’on demande/prend sur le moment. Elle a pourtant expliqué qu’elle n’avait aucun contrat signé, prouvant que la location n’avait pas eu lieu. Et elle a fourni le contrat de la location de voiture que nous avons dû louer chez un autre loueur à la suite de cette mésaventure avec Wheego. Mais pour autant, toujours aucun remboursement ! Opodo n’est pas une entreprise sérieuse, à fuir absolument !!!

Immoral & illegal

Took money out of my bank account to renew without my permission

I found them useless during the year & didn’t use them at all

Illegal and immoral practices. They contracted a car hire agreement, failed to send any email confirmation and then cancelled the contract and reissued a new one at a price around 25% higher than the original. Their customer support was appalling.

I bought plane tickets through OPODO, and 15 days later an amount of 99.99 euros was charged, probably for a membership that I neither knew about nor wanted. I immediately canceled the membership, filed a complaint with my bank about this unauthorized payment, and finally withdrew from the contract in the statutory period. However, Opodo is not responding to my emails. Very unethical behavior from this company. I am very disappointed and DO NOT RECOMMEND.

SCAM
No email confirmation.
Paid £611 for rental car and insurance.
Refused car on pick up.
Refund refused.
At Alicante airport.
Had to pay ANOTHER £500 with a different car rental company.

I booked a flight with Opodo to Spain for Nov. 2026. The airline (Ryanair) cancelled the flight. My friends booked the same flight but they booked with the airline and have received a refund. I have been told by Opodo that I must contact Ryanair for my refund and Ryanair say I must contact Opodo to get my refund. Neither will take responsibility and I’m stuck in the middle with no refund. I have contacted my bank to see if they can help me get my money back. Ryanair App is useless and can’t speak to a human for help.

In July 2025, I accidentally subscribed to Opodo Prime. The only way to cancel the membership was by making an international phone call, which cost me additional money. After a long conversation, they refused to issue a full refund. Instead, they refunded only half of the membership fee and placed the remaining amount into an Opodo wallet that could only be used on their platform. I never used the wallet because I found their prices to be much higher than other travel websites.

In July 2026, Opodo charged my card again for another annual renewal. I immediately contacted them, but they falsely claimed that I had never asked to cancel my subscription during my phone call in 2025. They admitted that their system showed I had called them last year, yet they insisted there was no cancellation request recorded. They refused to refund the charge despite my previous complaint and repeated requests.

After this happened, I searched online and discovered that many other customers have reported almost identical experiences, including automatic renewals after requesting cancellation, partial refunds instead of full refunds, credits being placed into an Opodo wallet instead of being returned to the original payment method, and customer service refusing to honor cancellation requests. I also sent several emails requesting a refund, but Opodo repeatedly refused.

> "Based on my experience and the large number of similar complaints from other customers, I believe Opodo's subscription and cancellation practices are misleading and unfair."

This is supported by publicly available information. Numerous customers on Trustpilot describe experiences very similar to yours, including unwanted renewals, difficulty cancelling, partial refunds, and credits instead of cash refunds.

There are also many Reddit discussions from customers reporting nearly identical situations, including being charged again after requesting cancellation.

In addition, consumer organizations in Germany have challenged Opodo's Prime subscription practices, and a consumer class action regarding the Prime membership has been reported.

Arranged my car rental via Opodo which was an utter disaster and brings into question who and how Opodo allow partners into their accepted supply chain generally they sell to customers (applies to hotels and any other service they provide) all they want is your money. Little appetite to help you when things have gone wrong and an even more embarrassing complaints procedure, zero substantiation of their decision not based on fact, zero investigation. Scammers that take your money. Tin pot third party company. Avoid.

I booked car rental through Opodo. I then wen to gold car to collect. When I went to collect it the price which was considerably different to that which was agreed.

I also didn’t receive an email off Opodo confirming the booking but did for the additional insurance.

Bevor ich den Vorfall schildern werde, gestehen ich, mich nicht wirklich vor Mietwagenbuchung informiert zu haben. Es ist also letztendlich meine eigene Schuld, unnötig Geld in den Rachen von Opodo gesteckt zu haben.
Ich hatte einen Mietwagen von Opodo als Vermittler für Surprise gebucht und bezahlt. 326 € für einen dreiwöchigen Aufenthalt im Ausland + 2.000 € Kaution. Das Angebot war verlockend günstig. Tatsächlich hatte ich bei Abholung keine Kreditkarte, sondern nur meine Debitkarte von Visa dabei.
Also verweigerte mir Surprise die Herausgabe des gebuchten und bezahlten Mietwagens.
Der Hammer kommt aber noch! Der Mitarbeiter von Surprise hat mir dann zwei Angebote für einen neuen Vertrag gemacht und diese dann noch nach unten korrigiert. Mietpreis: 300 € + 250 € Kaution mit Visa Debitkarte. Also es ging dann doch ohne Kreditkarte. Das muss man nicht verstehen. So habe ich für den Mietwagen das Doppelte gezahlt und Opodo kassiert die erste bezahlte Rechnung ohne Gegenleistung ein.
Als Entschädigung!? ... für was?
Auch die Kommunikation mit dem Serviceportal ist (wohl gewollt) eine zermürbende Angelegenheit. Nach jeder Anfrage spricht eine andere KI mit einem und es geht immer wieder von vorne los.
Mein Fazit: Lieber etwas mehr bezahlen mit einem fairen und kundenfreundlichen Vertrag. Und von Opodo die Finger lassen....

Horrible customer service. The company is advertising one price on skyscanner website. As soon as you click on the button the price changes a lot and the offer you have picked disappears. What a scam!!!

I Have booked with them a 8 seater car and have the voucher showing 8 seats
the car supplier argues my booking is only for a 5 seater car
I phone up opodo but they want £3k in order to supply me with an 8 seats car (which is what i originaly booked and hold valid voucher for)
when i disagree with the live CS they end up referring me to the EMAIL department
when i reach them out on EMAIL, they now refer to the phone/live chat team without willing to assist
and this is how it is going on for month now
terrible service and a company you should never trust

J'ai acheté un billet pour un vol qui a soit disant été modifié par la compagnie... Mensonge ils ont juste réservé un vol différent de ma demande sans me prévenir sans m'alerter et avec de fausses infos sur leur appli. Je me retrouve devant la file d'attente à l'aéroport pas de billet. Ensuite une blague, un service client absent qui renvoit la responsabilité sur d'autres... Cout de l'opération pour moi 700€, pas une excuse, pas un euro de remboursement. A fuir