Carflow Recenzje 

Absolutely disgusted with them,had an issue with a car park in Troste Llanelli,no matter how much I tried to explain things they wouldn't listen,all they are interested in is lining their pockets

We had an event we were performing at and had permission to park our RV at Trinity Community Arts Centre. It was signed as pay & display so we did exactly that. No problems.

The issue is with my car that followed to take everyone and some gear back. Because it actually operates and issues PCN's on an automated ANPR system at the entrance/exit (despite what the misleading large 'Pay & Display' signage would suggest).

The car was in there for about fifteen minutes while we sorted the RV, wasn't parked, left unattended or even turned off.

Almost 2 months later I receive a letter informing me of the 'violation' and telling me that since I haven't responded to previous letters (of which I had not received any, this was the first) that I now had to pay a £100 fine, no option to appeal or discuss and threats of taking me to court.

The biggest joke? The 'unpaid parking charge' was £1.50... so a fine that is 66X the parking charge.

The Trinity Centre says they have zero control or influence and cannot do anything, also they receive zero money from PCN's.

Completely misleading and predatory behaviour.

Edit: Forgot to add, the one letter that I did receive arrived after the stated deadline.

Unfortunately my car broke down so I was unable to leave the car park until the AA had done a temporary repair and received a fine in the post a few days later. I appealed to CarFlow due to the circumstances and was delighted when they waived the fine as a gesture of good faith.

I messed up and didn’t pay when I should have. I got in touch to let them know and asking for help. They checked their CCTV told me how much I owed and how to pay and to let them know when I’d done it and they took action to make sure I didn’t get a ticket. All done in a few hours and so polite. Thank you guys

Robbing scammers!

Tried to pay for all day parking for £2.50, machine wouldn’t let me. I had an appointment so wouldn’t need the whole day parking anyway but was only 40p difference so was willing to pay it as a ‘just in case’. So I ended up paying 3 hours at £2.10.

My appointment ended up being pushed back to no fault of my own, I then tried to pay over the phone but ended up paying for the lower level of the car park, another £2.80 out of my pocket to ensure I didn’t get a fine. Fast forward a few weeks and they have given me a £100 fine but it’s ok as if I pay it soon enough it’s only £60 🙄.

I appealed but they didn’t even acknowledge my genuineness, but as a gesture of goodwill I can pay them £60! I included all the proof and screenshots but unfortunately they just want to take your money. I will certainly not park there again and hope they get some lessons in grace and decorum! Boils my blood honestly!

*in response to your reply, as I said I paid extra parking and I was in the middle of an appointment so couldn’t check to see if it was the correct car park but it did show on the map where I was parked so I did assume that it was correct, little did I know it was the car park for below. I genuinely thought you would have the human decency to see that it was a genuine error and honour the parking for the sake of 40p! Safe to say I will NEVER park on your site again and I have A LOT of friends who I will share this experience with so you’ll be loosing out on a lot more money, compared to the £60 you robbed from me. As for your machines, I tried to pay cash twice and it wouldn’t work so ended up having to use my card and even that was proving difficult. Genuinely baffled at how awful you have handled this, I’m very disappointed with the ethics of your company and I will avoid at all costs!

I had a positive experience with Carflow after receiving a PCN at Parc Trostre Main car park.

I submitted my appeal with the evidence and explanation, and I really appreciate that Carflow reviewed my genuine request carefully and cancelled the charge as a gesture of goodwill.

Their response also helped me understand that Tesco and Parc Trostre Main are operated by separate parking companies, even though they are in the same location. As a new visitor, this was confusing, especially where there are two nearby parking areas used for shopping and groceries.

I am grateful that my appeal was handled fairly and professionally. My only suggestion would be to make the separation between the two car parks clearer, with additional signs or markings, so other visitors do not face the same confusion.

Thank you to the Carflow team for understanding and resolving my case.

I am very pleased with how Carflow handled my appeal. I received a parking charge, but after explaining my situation, they showed great understanding and cancelled the fee as a gesture of goodwill. It’s rare to see a parking company being so reasonable and professional. Thank you for a great customer service experience!

Carflow Limited took legal action against me using an obsolete address that I had vacated more than four years prior, resulting in a default county court judgment I knew nothing about.

When the case finally went before a Judge a year later, the claim was completely struck out. Their evidence bundle was a shambles, including photographs that were from an entirely different car park location, and heavily redacted financial documents that would have proved I had paid the sufficient fee to use the car park.

The Judge made a formal finding of "unreasonable conduct" against them and ordered them to pay my costs. It then took them nearly a month past the court deadline, and the threat of county court bailiffs, to actually pay me.

An incredibly obstructive company relying on deeply flawed data verification. It took me a year to get rid of the CCJ and caused me huge financial difficulty as a result. Carflow are a despicable company.

UPDATE (in response to Carflow’s comment):

Carflow originally stated (now deleted) that some of the issues in this case arose because a supplier did not receive the correct information. However, Carflow Limited was the named Claimant throughout the court proceedings and remained responsible for the claim pursued in its name.

I do not accept Carflow’s attempt to shift responsibility to third-party suppliers acting on its behalf.

⁸There is no signage at the entry of the car park with the rules and regulations visible before entry to the private land there is also a consumer law that is broken because signage seen after parking has no geographical address for CARFLOW business headquarters there is also no geographical address on the charge letter these 2 things alone shown they are not following protocols and proceedure to ensure they are operating within the regulations that should be followed this is in leek above the new puregym that has opened in the old Wilkinsons store with mitigating circumstances that puregym had signs proclaiming 2 free hours to all pure gym members of which I am one situated at the entrance and a second at the top of the car park near the exit to the stairs leading below no sign gave instructions to enter car registration in the gym and my stay was 1 hour 46 minutes and 8 seconds not breaking the 2 free hours.
Having had a reply from Carflow they have sunk to lower depths in my view they are after all out yo make money but if they can't appy rules that they are supposed yo follow themselves it just shows what a shambles of poor organisation expecting people yo pay a charge when they cant even get the basic rules right themselves they dont even operate as they should on fairness rules as one Lady forgot to put her registration in at puregym but their response was we will let you off this time but will charge if it happens again as this was emailed also to Carflow from the Facebook page so where is the fairness or are they just being against gender equality with her being a woman and I being a man ?

I messed up my payment and date and sought out help via email. My response was timely and fair and full of information for any future issues

Appeals process has been straight forward. It was daunting to receive a parking charge, but the appeals team were understanding and supportive about my situation and have offered a kind gesture to me and my family. I am so grateful.

I received a parking fine for an overstay in an Exeter Car park . I wrote appealing the fine explaining some difficult extenuating circumstances. Carflow responded very quickly waiving the fine .They were very understanding . Carparking companies often get a very bad press so when praise is due it should be given .

Had a PCN for parking in Trostre.

Quite happy to discuss this in court. I have a strong defence that proves my innocence. An impartial judge will throw this straight out.

Ive responded to Carflow and they aren't interested in listening.

I won't be paying any fine.

I emailed customer service and found them to be very helpful and understanding of my enquiry. I’d recommend

I emailed Carflow to check I'd paid the appropriate car parking charge via the RingGo app. I received confirmation first thing next morning that I had paid appropriately. So it was a quick response but if I'd have been fined it would be too late to avoid it. RingGo AI helpline was not helpful. What would be helpful is signage to say it doesn't matter what time of day shows on your ticket/app purchase, and it doesn't matter if you buy more than one ticket and there's a gap in the time, as long as the total minutes purchased are at least equal to the total time parked. Hard to say that in a few words!

I received a parking ticket after I was delayed getting back to my vehicle whilst volunteering for a charity event . I contacted Car flow through their appeals procedure to explain my position and the contributing factors that had delayed my return and the delay in their parking charge notice. They were really prompt in their response, they were compassionate with my cause and supported me with the charge, that is a first that I have ever experienced such humanistic and considerate response to a parking charge. Could not rate them ay higher.

I parked for 10 mins over the 4 hours which was unavoidable being I had someone disabled with me and appealed the fine. I received a response back within 48 hours and very pleased to hear that on this occasion I was let off the fine. Thank you Carflow.

Professional company who listens , had a recent issue and it was dealt with promptly.

i overstayed my time limit by 20 minutes due to a visit to the hospital where my mother in law was in a critical condition. Car flow were very understanding and waivered the fine even though time limits are clearly displayed at the car park.

My enquiry was handled professionally, with a prompt response and clear explanation provided. The matter was reviewed quickly and resolved efficiently, which I really appreciated.