Great customer service and help from the team, Lewis, Jamie and Paul helped with getting our card machine on time and made the process very easy and direct. Highly recommend
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent service once again, I have been with Card Saver for a number of years now and this last interaction (renewing my contract) has again shown why I have stayed with them. The sales staff are... Zobacz więcej
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Excellent service from Paul at CardSaver. Professional, friendly, and very helpful throughout the process. Everything was handled smoothly and efficiently. Highly recommended!
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Paul was an absolute star, he explained why we was having problems and how the new authenticator system worked. He worked out a solution to our problem, and stayed with us step by step to chec... Zobacz więcej
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Informacje dotyczące firmy
Dane kontaktowe
Poolfoot Farm, Butts Road, FY5 4HX, Blackpool, Zjednoczone Królestwo
- 0344 2938 850
- trustpilot@card-saver.co.uk
- card-saver.co.uk
4,7
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Always helpful and understanding
Always helpful and understanding especially Paul 5 out of 5
8 lipca 2025
Odpowiedź od Card Saver
Thank you so much for your kind words! We’re glad to hear that you find us helpful and understanding. It’s always our goal to provide the best support possible. If you ever need anything else, don’t hesitate to reach out!
Fast response and talked through reset…
Fast response and talked through reset process. Now working ok. Thanks
4 lipca 2025
Odpowiedź od Card Saver
Thank you for your feedback! Glad we could respond quickly and guide you through the reset process. Happy to hear everything is working well now—don’t hesitate to reach out if you need any more help!
Paul was excellent in dealing with…
Paul was excellent in dealing with myself throughout the whole process as I was unsure how the transition would go from one company to another. However, he guided me throughout the whole time and I really was grateful for his help! Thanks Paul, you are a credit to your company.
2 lipca 2025
Odpowiedź od Card Saver
Thank you so much for your kind words! We’re thrilled to hear that Paul provided excellent support and guidance throughout your transition. It’s wonderful to know he made the process easier and that you felt well cared for. We’ll be sure to pass on your compliments to Paul—he truly is a great asset to our team. Thanks again for your feedback!
Odpowiedź od Card Saver
Thank you so much for your great feedback! We’re happy to hear you found our service quick and sufficient. Your recommendation means a lot to us!
Very pleased with the service
Very pleased with the service. Professional and quick process all the way.
2 lipca 2025
Opinia niezależna
Odpowiedź od Card Saver
Thank you for your wonderful feedback! We’re delighted to hear you were very pleased with our professional and quick service. We appreciate your trust and look forward to assisting you again!
Odpowiedź od Card Saver
Thank you so much for your kind words! We’re glad you found the service fantastic, helpful, and understanding. We appreciate your support!
VERY GOOD SO FAR IN THE PROCESS
27 czerwca 2025
Odpowiedź od Card Saver
Thank you so much for your positive feedback! We’re glad to hear that everything is going well so far. If you have any questions or need assistance as the process continues, please don’t hesitate to reach out. We’re here to help!
Prompt response and full understanding…
Prompt response and full understanding of my problem
Thank you Paul
27 czerwca 2025
Odpowiedź od Card Saver
Thank you so much for your kind feedback! We're really pleased to hear that Paul was able to respond promptly and fully understand your issue. Providing clear and efficient support is exactly what we aim for, and it's great to know we delivered that for you. If you need anything else, we're always here to help!
Good service
19 czerwca 2025
Odpowiedź od Card Saver
Thank you for your feedback! We’re glad to hear you were happy with the service. If there’s ever anything more we can do to support you, just let us know — we’re always here to help!
Great Service
I just wanted to take a moment to share how impressed I am with the service I've recently received. Paul as always was extremely helpful, patient, and knowledgeable. He made sure all my questions were answered and assisted well with an issue I was facing. It really made my experience stand out in a positive way. Thank you for such a great service!
19 czerwca 2025
Odpowiedź od Card Saver
Thank you so much for your kind words and for taking the time to leave this wonderful review!
We’re delighted to hear that Paul was able to assist you so thoroughly — he’s a valued member of our team, and we’ll be sure to pass on your appreciation. Providing helpful, patient, and knowledgeable support is exactly what we aim for, so it’s great to know your experience reflected that.
If you ever need anything else, please don’t hesitate to get in touch. We truly appreciate your support!
Brilliant service
This facility is easily accessed with sensational customer service
We have utilised the facility for about 6 months and the service has been brilliant from start to finish
Jamie at card saver has been consistently brilliant and deserves a special mention for his efficient standard of customer service
18 czerwca 2025
Opinia niezależna
Odpowiedź od Card Saver
Thank you so much for your fantastic review! We're thrilled to hear that you've found the facility easily accessible and our service consistently brilliant over the past six months.
A special thank you for highlighting Jamie—he’ll be delighted to know his efforts have made a real difference. We’re proud to have him on the team and will be sure to pass on your kind words.
We truly appreciate your support and look forward to continuing to provide you with excellent service!
Odpowiedź od Card Saver
Thank you so much for your kind words! We’re thrilled to hear you’ve had a great experience with our customer service team. We're always happy to help and here whenever you need us.
Card saver is known to have a lot of court disputes
Card saver is a company that has wrongly taken me to court .I will be dealing with them in court soon and after that I will be sending my case to the FCA .I haven't started yet.
Update
I dealt with Card saver today in court.The case was dismissed due to Card saver breaching the contract.
Have fun ,I know I did.
30 maja 2025
Opinia niezależna
Odpowiedź od Card Saver
We're sorry to hear about your experience and take your concerns very seriously. We would never intentionally cause distress to any of our customers, and we’re committed to handling disputes fairly and in line with all relevant regulations.
While we can’t discuss specific legal matters publicly, we strongly encourage you to contact us directly so we can better understand your situation and hopefully resolve it amicably. Our goal is always to find a constructive solution wherever possible.
You can reach our customer support team at 03442938850 or reply to this message with your preferred contact information, and we will be happy to assist further.
Kind regards,
The Card Saver Team
CARD SAVER A FRAUD CHECK YOUR RATES
We joined Card Saver in 2020 and have since experienced nothing but issues. The rates we were charged were not what we agreed to, and when we raised the matter, the company conveniently changed our package again. Their excuse? The agent who originally signed us up is no longer with them, and they "can’t check." This is completely unacceptable—those agents represented Card Saver, and the company is fully responsible for their actions.
We are now being chased for £500 simply because we cancelled a contract that was mis-sold from the start. Over the course of our relationship, we estimate we lost approximately £20,000 due to the incorrect rates we were charged.
To make matters worse, Card Saver has passed our case to three different debt collection agencies. Each time, the agency drops the case once we provide evidence, only for Card Saver to send the case to yet another agency. This cycle of harassment is completely unjustified.
In contrast, we have been with Elavon for three years and have never had a single issue. Transparent, professional, and fair.
Our advice: Check your rates and contracts carefully if you are with Card Saver. Our experience has been deeply disappointing and costly.
Fraudulent behaviour should not be tolerated. We strongly advise caution when dealing with this company.
22 maja 2025
Opinia niezależna
Odpowiedź od Card Saver
We're genuinely sorry to hear about your experience and fully understand how frustrating this must have been for you. At Card Saver, we aim to deliver transparent and reliable service, and it's clear from your comments that we have fallen short of your expectations.
We take allegations of mis-selling and incorrect billing very seriously. While we cannot discuss account-specific matters in a public forum, we would like the opportunity to review your case in detail and see how we can address the concerns you’ve raised. We also want to ensure that any communication from third parties on our behalf is appropriate and fair.
Please contact our customer support team directly at 0344 293 8850, quoting your business name and any relevant references, so we can investigate this thoroughly and work toward a resolution. Our goal is to treat all customer feedback as a chance to improve and make things right wherever possible.
Kind regards,
The Card Saver Team
Always helpfull with my queries
19 maja 2025
Odpowiedź od Card Saver
Thank you for your kind words! We're glad to hear that you've found us helpful with your queries. If there's ever anything else you need, we're always here to assist.
Odpowiedź od Card Saver
Thank you for your feedback, and we’re genuinely sorry to hear about the issues you've experienced with your terminals and the delays in receiving support. We understand how frustrating and disruptive this must have been for your business, and we appreciate you taking the time to share your concerns.
Please accept our apologies if the replacement equipment did not meet expectations or resolve the problem. While technical explanations like overheating can be accurate in some cases, we completely understand that repeated issues across both devices are unacceptable—and it’s clear you’ve not received the service or reliability you rightly expect.
We’d like the opportunity to put this right. If you haven’t already done so, please contact us directly on 0344 293 8850 with your business name and account reference so we can escalate your case and explore the most suitable resolution.
Thank you again for bringing this to our attention. We are committed to resolving this for you.
Kind regards,
The Card Saver Team
Paul was able to connect us to…
Paul was able to connect us to Emerchant Tech support who sorted out our reboot issue straight away.
15 maja 2025
Odpowiedź od Card Saver
Thank you for your review! We're glad to hear that Paul was able to quickly connect you with Emerchant Tech Support and get your reboot issue resolved right away. We’ll be sure to pass along your kind words to Paul—he’s always happy to help! If you need anything else, don’t hesitate to reach out.
they removed my last 2 reviews cause they know im speaking the truth
dont use this company for your business, they tried to get debt collectors on me and tried to fine me £1500.
stay very clear or you will regret it.
bunch of cowboys trying to use scare tactics.
6 stycznia 2025
Opinia niezależna
Odpowiedź od Card Saver
We're sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand that matters involving charges or debt recovery can be distressing, and we never want any customer to feel unfairly treated.
Card Saver is committed to acting in accordance with all relevant terms and industry regulations, and we always aim to resolve issues in a fair and transparent manner. If you believe there has been a misunderstanding or if you would like us to review your case, we encourage you to get in touch directly with our team on 0344 293 8850. We're here to help and would welcome the opportunity to look into this further.
Thank you again for your feedback.
Kind regards,
The Card Saver Team
Odpowiedź od Card Saver
Thank you for your kind words! We’re so glad to hear that our team was able to resolve the issue quickly and provide you with a friendly experience. If you ever need anything else, we’re always here to help!
Paul was very helpful and talked me…
Paul was very helpful and talked me through everything over the phone
22 kwietnia 2025
Odpowiedź od Card Saver
Thank you so much for your kind words! We're thrilled to hear that Paul was able to guide you through everything and provide helpful support over the phone. We’ll be sure to pass along your feedback to him—it’ll definitely make his day! If you ever need anything else, we're always here to help.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.