Capital Asset Auctions Recenzje 

128
Wynik TrustScore: 3 na 5

2,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We called in for breakfast at the Capital Asset in Perth. Olivia was wonderful and couldn’t do enough for us. Food, service and staff were wonderful (value for money and smiles all the way).

Oceniono na 1 z 5

BEWARE you have been warned about buying through Capital Asset Auctions. You end up paying 115% of the purchase price. They include Administration costs, Buyers premium, Special conditions all pl... Zobacz więcej

Oceniono na 1 z 5

Beware of these people, they run an unscrupulous business. The descriptions of the car are specially compiled so as to mislead, they wrote that DSG is an electric car as a result. The winning bid is 6... Zobacz więcej

Oceniono na 5 z 5

Great experience easy to work with Great communication Prompt service Purchased our almost new commercial vehicle from these guys on a Wednesday Invoice arrived Thursday Called them up to... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dom aukcyjny

Napisane przez firmę

Capital Asset Auctions A verified & approved auction house by ‘ATG Media’ Hosting Weekly Timed Auctions Via iBidder & BidSpotter


Dane kontaktowe

2,9

Średnia

Wynik TrustScore: 3 na 5

128 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,9

Wszystkie recenzje

(128)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 22

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Oceniono na 5 z 5

Van was in great condition exactly as…

Van was in great condition exactly as described 👍

13 września 2023
Opinia niezależna
Logo Capital Asset Auctions

Odpowiedź od Capital Asset Auctions

Hi Andrew,

Many thanks for your positive feedback, Glad to hear you had a pleasant experience @ Auction.

Regards,

Capital Asset Auctions.

Oceniono na 5 z 5

I bought a Mitsubishi lot 19 L200…

I bought a Mitsubishi lot 19 L200 Triton while absent from the UK and with the help of Joe I got my vehicle off to the shippers and shipped to Jamaica . I now have my vehicle in Jamaica operating and fully functional

1 września 2023
Opinia niezależna
Logo Capital Asset Auctions

Odpowiedź od Capital Asset Auctions

Martel,

Many thanks for your positive feedback !

Warm Regards, Capital Asset Auctions

Oceniono na 5 z 5

Read the description carefully

After bidding on a vehicle and being successful, I read some poor reviews which got me panicking that the vehicle was not going to be as described, or I would part with my money and never see the vehicle. I rang up Capital Asset and they couldn't have been more helpful, showed me a walk around of the vehicle on Whatsapp and assured me that bidspotter carefully vets all auctioneers that they are bona fide. I collected the vehicle without any problems and found the vehicle as described. I will certainly buy from them again. You do have to be careful that you read the description and you understand the auctioneers fees which can be quite high and make sure you factor this into the price. I wonder if the one star reviews are from people trying to put other people off bidding in the hope that there is less bidding competition.

28 sierpnia 2023
Opinia niezależna
Logo Capital Asset Auctions

Odpowiedź od Capital Asset Auctions

Hi Philip,

Many thanks for your positive feedback.

Best Regards, Capital Asset Auctions

Oceniono na 5 z 5

Great experience easy to work with

Great experience easy to work with
Great communication
Prompt service
Purchased our almost new commercial vehicle from these guys on a Wednesday
Invoice arrived Thursday
Called them up to arrange delivery
Made the payment our vehicle arrived on Friday all cleaned and ready for work
Can’t ask for better
Highly Recommend 5 stars from us

25 sierpnia 2023
Opinia niezależna
Logo Capital Asset Auctions

Odpowiedź od Capital Asset Auctions

Mr Brewer,

Many thanks for your positive feedback !

Glad we could assist...

Best Regards, Capital Asset Auctions.

Oceniono na 5 z 5

Great Company to deal with

Great Company to deal with, very helpful from start to finish, I will definitely be using them again

31 sierpnia 2023
Opinia niezależna
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Odpowiedź od Capital Asset Auctions

Mr Mason,

Many thanks for your positive feedback...

Warm Regards, Capital Asset Auctions

Oceniono na 5 z 5

Helpful staff and great service

I was really pleased with the professionalism shown and Joe was really helpful. Helped me with taxing the vehicle and got me on the road. Was pleased with the whole process.

31 sierpnia 2023
Opinia niezależna
Logo Capital Asset Auctions

Odpowiedź od Capital Asset Auctions

Mr Gupta,

Many thanks for your positive feedback, Glad we could help & assist...

Best Wishes, Capital Asset Auctions

Oceniono na 5 z 5

Took a chance on a horse ox this time….

Took a chance on a horse box this time….
Seems I made a good decision, needs a little spending on it but overall a great buy

Many thanks

16 sierpnia 2023
Opinia niezależna
Logo Capital Asset Auctions

Odpowiedź od Capital Asset Auctions

Hi Leean,

Many thanks for your positive feedback...

Warmest Regards, Capital Asset Auctions

Oceniono na 5 z 5

Capital Assets excellent company

From start to finish and after putting a bid on for a vehicle, we decided to read the reviews that were on trust pilot and we were surprised to see very few reviews considering that the company have been going since 2015. We were sceptical about purchasing my dream car, however, after ringing and speaking to one of the partners named Joe, he reassured us that we would be getting our vehicle exactly what was described. We are absolutely over the moon with the service, help and advice that Joe gave us and our car was delivered on time. Joe went out of his way to help us and put our mind at rest. We are really grateful for the service that we received and cannot express enough that we would highly recommend Capital Asset to any friend or family member. I do advise that anyone bidding on any auction site should read all the T&C’s before bidding as there are fees and VAT etc to be paid once a bid is accepted and complete. So, so happy with this company and they are definitely not a scam.

19 sierpnia 2023
Opinia niezależna
Logo Capital Asset Auctions

Odpowiedź od Capital Asset Auctions

Hi Deby,

Many thanks for your positive feedback...

So happy we could assist you, Think it's fair to suggest Joe went above and beyond...

Enjoy your car, Thanks again for choosing Capital Asset-Auctions.

Oceniono na 1 z 5

FRAUD WARNING …

Obviously reading the earlier comments something has gone wrong with the way Capital auctions operate .
Not happy at all with a recent purchase from their auction . I started bidding on a car and reached my final offer , this was still “reserve not met” so left it , an hour later I get notification of reserve met without increasing my bid . The auction ends and I am the winner, I queried why this happened and was duly reminded I have a legal obligation to pay up to a deadline the next day , me being the law abiding citizen I did as told and paid I asked to view the vehicle before arranging delivery , only delivery advised as an issue reported with the parking brake . No inspection could be arranged with the vendor after numerous calls so delivery was arranged . Received the car 7 days later and the vehicle is not roadworthy and bills amounting to around 5k before it will be , turns out the parking brake is the least of my issues . Capital totally washed their hands of the issues and refer you to the small print on the “terms” . Be very careful with these people this is unethical business practice and certainly not customer focused .
UPDATE 10-08-23
Anyone else realise that Capital Assets only respond to thank the positives on here but no effort to refute the negatives . Maybe no defence is available .
Update 4-9-23
At last a response 4weeks later from consumer focused Capital Asset Auctions .
In your points to discredit my complaint you have failed to answer why you would not discuss the real issue of the vehicle not as described by Auctioneer . No effort whatsoever and no accountability for getting this simple part of the process wrong .
As for your comment on reading terms and conditions I know exactly the terms as I have bought from many auction sites before and in my comments I encourage other purchasers to view before bidding on your platform something I have felt was unnecessary in the past as most companies are honest in there assessment of the product . And as for the “Reserve Met “ situation this changed as soon as I stopped bidding against yourselves or the 3rd party owner realised I was not increasing a bid , therefore this should not be legally binding as was described by your office .
Bad experience from start to finish and this is far from over .

28 lipca 2023
Opinia niezależna
Logo Capital Asset Auctions

Odpowiedź od Capital Asset Auctions

Mr Hughes,

In response to your review, Whilst we appreciate any feedback... We do however promote honest feedback...

Multiple point below which has already been advised to you, Multiple times:

1) We are one of the only Auction houses which via the iBidder / BidSpotter platforms who offer a 'Viewing / Inspection' stage on all lots listed witting our sales... We clearly advised 'Viewing / Inspection' is ONLY available prior to bidding & the end of sale.

2) As any Auction, When a 'Bidder' is the highest bidder and 'IF' the Reserve Price has not been met, Their bid is then taken as 'Provisional' - However, In this instance the lot was updated prior to the end of sale and marked 'ON SALE / RESERVE MET'

3) We we're advised by our Vendor that there was an issue with the Electric Parking Brake, Which was highlighted within our 'Auctioneers Remarks' - As for any additional defects the vehicle may have, Respectfully as you are aware we do NOT offer any grading system, But again are one of the only Auction Houses to offer 'Viewing / Inspection' (Which we can advise you did NOT take the opportunity to do so)

4) As for your comment suggesting 'We are not consumer focused' - The sale in which you successfully purchased the vehicle was a 'Non Consumer Trade Only Sale' - But again, Seems like you've missed this information ?

To Conclude,

We wish you all the best for the future, We'd advise should you ever look at purchasing via Auction in the future to fully rear & understand the bidding terms (Especially a 'Trade Only' sale)

Best Regards, Capital Asset-Auctions

Oceniono na 5 z 5

excellent auctioneer

I buy the car and everything went well. Everything was perfect. Thanks to the Capital Assets Auctions team.

15 czerwca 2023
Opinia niezależna
Logo Capital Asset Auctions

Odpowiedź od Capital Asset Auctions

Mr Akbas,

Many thanks for your positive review

Best Wishes, Capital Asset-Auctions

Oceniono na 5 z 5

Hi have now purchased my 4th vehicle…

Hi have now purchased my 4th vehicle from capital asset auctions and am again very pleased with it.
Description was good and as alway very easy to deal with,
Thank you guys will hopefully deal with you again.

30 czerwca 2023
Opinia niezależna
Logo Capital Asset Auctions

Odpowiedź od Capital Asset Auctions

Mr Sadler,

Thanks for your positive review, Look foreword to seeing you at Auction again soon...

Best Wishes, Capital Asset-Auctions

Oceniono na 1 z 5

17:28

17:28
O M
2+.1l 43%
T
Tom Moore
20 hours ago NEW
Capital asset are a corrupt company
they need to be shut down immediately
they scam people our of money with
these online bids take ur money an have
no intention of giving u the vehicle they
hide all extortionate auction fees and
and hit u with a separate invoice soon
as u dispute the fees and ask to relist
the vehicle witch it says u can do or
capital assets website they turn all
aggressive and abrupt teling u ur not
having the vehicle relisted and want
refund witch it also says u can do along
as u pay a relisting fee they tell a pack of
ies and are very sneaky with the way
they list vehicle and description they
took £4967 off me and refused to give
me the vehicle l'm seeking legal action
against capital assets they have caused
ne bo end of stress they don't care wha
they hurt they are professional
scammers doing it ththrough a auction
site so it look legal and a auction site
Discover
Search
Saved

25 maja 2023
Opinia niezależna
Logo Capital Asset Auctions

Odpowiedź od Capital Asset Auctions

Mr Moore,

In response to your updated review...

To start, We pride ourselves being a verified Auctioneer with iBidder.com & BidSpotter.co.uk - Which we have been since 2015, Selling Thousands of lots, Holding weekly timed auctions...

Secondly, Our Terms & Conditions are very clear, As well as our Invoicing procedure & all 'Additional Fees' applicable to each individual lot (But it seems you missed all of this information, Which you have confirmed both in writing & email)

Thirdly, We most certainly did not 'Rip you off' - As you have provided clear conformation both via email & letter that this was not the case & you yourself missed all of the information.

It is also worth mentioning that you had our Business Account temporarily suspended due to you making false allegations to your bank (Which you later retracted, Advising the bank you made a mistake) - So again, You are in-fact incorrect...

I'm sure any further potential bidders would have the common sense to actually read & understand the bidding terms, And familiarise themselves with any 'Additional Fees' - Or even reach out to us to seek such information... Rather than bid on something 'willy nilly' and point the finger when you have made error after error & false allegations.

Fourthly, The fact is the we did not refuse to give you your vehicle, But in fact you did not settle your account in full.

As clearly explained within our Bidding Terms, Any lots will not be released until full funds are received.

Fifthly, We can confirm you certainly did 'intend' to issue proceedings against us, However that backfired clearly as the case got thrown out of Court.

With the court clearly acknowledging our defence with all of the supporting evidence, Not to mention the evidence of you providing an Email & Letter confirmation that you: Did not read the Terms & Conditions, And you made false allegations to your bank.


To Conclude,

We certainly welcome all 'honest' feedback, We do certainly try and assist all customers to our full extent.

But your feedback is certainly not honest or truthful.

Your vehicle, Is currently still sat in storage...

We urge you to contact our office without further delay to settle your remaining balance & arrange collection of your vehicle.

Regards,

Capital Asset Auctions.



Oceniono na 5 z 5

Perfect. No other words.

Perfect service from start to finish. Saw the advertisment on Facebook and thought to come and have a look. The sign up and bidding was so quick and easy. Once I was notified that my bid had won I got a lovely phone call from their customer service team to finalise everything. I cant remember the name of the member of staff but thank you again for your time to go through everything with me. Was a bit hesitant but you completely put my mind to ease. I am very happy with my new purchase. Thank you again for all of your support. Kind Regards, Mr Smith.

1 listopada 2022
Opinia niezależna
Logo Capital Asset Auctions

Odpowiedź od Capital Asset Auctions

Hi Henry,

Many thanks for your positive feedback.

We’re glad we could assist you 😊

All the best, From All The Team @ Capital Asset Auctions

Oceniono na 5 z 5

Very happy with the service provided

Very happy with the service provided. Communications were clear, timely and the team very helpful

5 września 2022
Opinia niezależna
Logo Capital Asset Auctions

Odpowiedź od Capital Asset Auctions

Hi Matt @ Atom Consulting,

Many thanks for the positive feedback.

We look forward to seeing you bidding again soon, Good Luck with your Toyota Hilux 😊

All the best, From all the Team @ Capital Asset-Auctions.

Oceniono na 5 z 5

First class vehicles and service from…

First class vehicles and service from these guys purchased numerous vehicles from them now highly recommended

15 lipca 2022
Opinia niezależna
Logo Capital Asset Auctions

Odpowiedź od Capital Asset Auctions

Hi Nicola,

Many thanks for your feedback !

Happy to help, We look forward to seeing you bidding again soon.

All the best, From all the Team @ Capital Asset-Auctions.

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