Cannon Safe Recenzje 

We bought our safe 4 years ago. About 2 months ago, the handle broke and a part inside fell to the bottom of the door.
We talked Cannon multiple times only to never speak to anyone.
I filed 2 complaints/claims online with them, only to never hear anything.
When we did get to speak with someone, they had closed our claim, because of a reply from a message last year on my Dad's safe. Not this year 2026, but 2025.
We fi ally got it thru it was a different safe and he said he would relay it up the chain and we have not heard anything, even with pictures and video.
So needless to say, we finally got into our safe after drilling it ourselves, still without any word from Cannon customer service.
We will never purchase another safe from this company after the non-existant support.

Toni Rodarte, spot on. Quick, precise and to the pointe. Knew information and was straight to business. Very good at job! Need more like this.

My safe's code scrambled, basically it changed without me changing it. I called customer service, terrible... I ususally don't review bad, but wow, this service was terrible. First I called, the agent was rude, also talking smack on the background as if he was watching a game or something... after all that waiting, he told me a solution...a Locksmith to drill. My safe came with a Lifetime warranty when I bought it, yup didn't work, I was told they don't have the part for the safe because they stop doind them not long ago. Don't call customer service, I called a Loclsmith that only do Safe, and they gave me more information then the actual people that are getting paid as "customer sevirce".

Toni Rodarte was really a Great Help with Registering my Stack-On Gun Safe today. He explained things to me very well so that I understood what I needed to do to get this done. He went above and beyond the call of duty for me today. I hope you have more Customer Service Representatives like him.

Toni was very helpful in assisting me to get a replacement key for my husband's old safe. She was knowledgeable and quick to resolve my issue. Thanks Toni!

I chatted with Toni Rodarte who was very helpful in resolving my issue with getting a replacement key for my safe, even to the point of sending me a how-to YouTube video!

Prompt knowledgeable response from someone that seemed to care

Been trying to buy a replacement keypad for my 84 gun widebody gun safe for several months, these jackasses are zero help, I don't even understand!!! I have two 84 gun widebody safes and the customer service is non-existent. WTF? It ain't like I'm trying to scam a free keypad, I've made it clear that I broke it and I want to purchase a new one but they will not help me. .... Do not buy a cannon safe, their customer service sucks, safes are top notch but customer service is non-existent. Billy Pinkston at 941-962-5507 if anyone has questions.

happy to get new lock, but not with the timing.
took 2 months
I could have drilled safe and saved $ 750.00 if you would have just given me the measurements of where to drill.

Toni was really helpful in getting me some parts for my cabinet.

Attentive agent , Got my issue solved in 10 mins
Thanks again

Began the process to purchase a replacement key for my safe in December. I finally received the key March 3rd. I am still waiting on a response to my email sent two weeks ago asking if a tracking number would be provided.

Toni was helpful getting my new lock and keypad ordered. Didn't rush me during the chat we were having. Only thing I was not happy about is she said it would take a few weeks to arrive. I thought that was a long time to wait given what the lock is protecting.

i used the online chat option, a qualified rep responded within 2 minutes and was able to successfully help me troubleshoot and fix the issue i was having. awesome!

Toni R was extremely helpful!!!!!

The supplied QR code would not let me register my product. Used the chat feature and with the help of Toni she got it registered and sent me the owners manual via email. Great customer service.

Representative was very polite, respectful and knowledgeable! Had my issue resolved in a matter of minutes! He went the extra mile and emailed additional directions. Also gave me contact information if I had any further issues. Very very pleased with the customer service!!!

Quick and precise response by Toni R to my requests for key replacement via chat. She answered all my questions professionally and quickly. Excellent customer service