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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

If I could give more then five stars I would gladly, great tik tok shop and amazing customer service with great selection of products to keep a foodie like myself happy with those little treats and tr... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I have tried contacting numerous via email/instagram and telephone (which is a French number and does not connect) regarding an order #13096 the order should have been received by now and it has not e... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Absolutely appalling service. No replies to my requests when I asked for an update on my order. When they finally replied it was an e-mail to say my order had been cancelled as per my request. I never... Zobacz więcej

Oceniono na 3 z 5

Order #1906 - LA Lakers PRIME. Item not yet received or sent out by Candy Cave. No response to emails or through the “contact us” page online, or Facebook messenger. Seems every other online retailer... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklepy ze słodyczami

Napisane przez firmę

About Candy Cave Welcome to Candy Cave, your premier destination for the finest sweets and treats from around the world. As a Dublin-based sweet company, we take pride in offering a wide selection of delectable candies that will satisfy even the most discerning sweet tooth. Whether you're in Ireland or anywhere in Europe, we ship our irresistible goodies right to your doorstep. At Candy Cave Dublin, we are committed to providing you with the best brands in the candy industry. We are the number one supplier of renowned names like Hershey, Sourpatch Kids, Warheads, Reese's, and many more. With our extensive range of products, you can indulge in your favorite treats or discover new and exciting flavors.


Dane kontaktowe

3,2

Średnia

Wynik TrustScore: 3 na 5

103 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 53% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Company had shipping issues and didn’t…

Company had shipping issues and didn’t let me know until I publicly asked on somebodies tik tok page did they get back in touch with me attempted to offer me 50 percent off which I declined eventually received the product

29 sierpnia 2025
Oceniono na 1 z 5

Avoid this store - scam

I ordered from Candy Cave and paid in full, but I never received my order. Some of the items were pre-orders, but even after they had been in stock for a long time, my order was never updated or shipped. Been 1,5 months now.

I contacted the seller several times. Emails were ignored, and through messages he kept promising to send the items, but nothing ever happened.

Eventually I asked him to cancel the order, which he confirmed, but I have not received any refund. My messages are now ignored, and no resolution has been given.

I have reported this business to the authorities and to consumer protection. He takes your money, is condescending and never deliver. Strongly advise everyone to avoid Candy Cave.

Update: Says I’m texting him on his personal number when he texted me first from this number. How would I know that was his personal number. Also, as mentioned, e-mailed several times before texting, to no response. The items were in stock on the website for a good while before I checked up on the order. If you had sent me the order, I would not have to ask. I see you have several bad reviews, so I’m not the first one. Do better.

19 września 2025
Opinia niezależna
Logo CandyCave.Ie

Odpowiedź od CandyCave.Ie

This is absolutely not true!
Yes you pre ordered Harry Potter creamers and then txt me on my personal number none stop asking for them!
They only arrived last week - you then asked me to add another creamer which I did!
I cancelled the order and blocked your number from my personal phone
The refund takes 42 hours
The fact you have “reported me” shows you in your true light

Oceniono na 1 z 5

Ordered a bottle or Prime for my son 2…

Ordered a bottle or Prime for my son 2 weeks ago and have not recieved it. Money has been taken though. I have reached out by email and social media asking for tracking information. But no reply. Product was NOT on the pre-order list, it said it was in stock on the website. My child keeps asking me when its coming, its extremely
frustrating. Please issue a refund and update your customer service.

5 sierpnia 2025
Opinia niezależna
Logo CandyCave.Ie

Odpowiedź od CandyCave.Ie

We do not sell prime anymore and this was out of stock - I have refunded this

Oceniono na 1 z 5

Took nearly a week to be delivered

Took nearly a week to be delivered. When I asked the customer service they never replied to me

18 lipca 2025
Logo CandyCave.Ie

Odpowiedź od CandyCave.Ie

A week is not an issue John ! I don’t think that’s a big issue

Oceniono na 5 z 5

Love Candy Cave and the Candy Man James is a gentleman

James is so personable to deal with . He even messaged me when I bought extra creamers that were discounted owing to use by date to make sure I still wanted to buy so many and offered to send me one if I hadn’t used them all . I adore creamer and used to load up my suitcase coming home from NYC. That I can now get them in Ireland makes me so happy

22 czerwca 2025
Oceniono na 1 z 5

Nope

Nope, the Dubai Chocolate wasn't great, too much hype around this crappy chocolate, I'm happy that I didn't pay the full price 😁 but 15 is still not great. Anyway hope who is reading this have a wonderful day

PS the delivery was a lot longer that 2-3 days, and I live in Ireland 😆

25 kwietnia 2025
Logo CandyCave.Ie

Odpowiedź od CandyCave.Ie

Sorry you didn’t like the taste of the chocolate not really a lot I can do about your personal preference 🤡 - it’s the real
stuff from Dubai!

Oceniono na 1 z 5

Dubai chocolate was disgusting and the…

Dubai chocolate was disgusting and the foil it was in was taped together

3 kwietnia 2025
Logo CandyCave.Ie

Odpowiedź od CandyCave.Ie

Sorry you did not like the Dubai chocolate that 1000s of people loved not much I can do about that, maybe pistachio is not for you. You make it out like the wrapping was taped up, there is a square of tape on the back to make the wrapping secure! not really a big deal! you can see this in all of the tik tok vids!

Oceniono na 3 z 5

Not ever again

Definitely wouldn’t order candy or anything of this website again. One of the crisps I received came damaged, kindly enough I didn’t go to refund it because it would have been a hassle. The prices on some items need fixing (lowering prices) but overall I’d rate it a 3 ish. Not to mention it did take a while to arrive.

7 stycznia 2025
Logo CandyCave.Ie

Odpowiedź od CandyCave.Ie

Hey, sorry to hear you would not order again, seems a bit silly you did not let me know the bag was damaged I would of refunded you no hassle at all, As for pricing we try to be competitive and when you add on import taxes and duties plus sales vat and package costs it all adds up, we do about 60-100 sales per day and get no complaints on pricing.

Oceniono na 5 z 5

If I could give more then five stars I…

If I could give more then five stars I would gladly, great tik tok shop and amazing customer service with great selection of products to keep a foodie like myself happy with those little treats and trending snacks to try. Will continue to buy from them, fast delivery. I loved the wax candy bottles , the spicy noodles and the Dubai chocolate next to try is the coffee creamers that I don’t see anywhere else they look divine.

7 kwietnia 2025
Opinia niezależna
Logo CandyCave.Ie

Odpowiedź od CandyCave.Ie

Thanks so much for the review, really hope to see you again

Oceniono na 1 z 5

Ordered Prime bottles and they never…

Ordered Prime bottles and they never came. Suipping company said contact seller. Poor communication on seller part, after 3 months of waiting, still nothing and seller is not responding. Unfortunate as it seems like a good source for treats.

25 grudnia 2024
Opinia niezależna
Logo CandyCave.Ie

Odpowiedź od CandyCave.Ie

Hey Marianne I have tried searching your name on our data base and can’t find an order with this name ??
Can you give me an order or number or something to rectify this

Oceniono na 5 z 5

Very Positive Experience

Great communication, quality products, reasonable delivery time frames. I have been a repeat customer with no issue and have no issue in recommending. Well done Candy Cave , great to see new businesses like this and happy to support local.

8 marca 2025
Opinia niezależna
Logo CandyCave.Ie

Odpowiedź od CandyCave.Ie

Thanks so much for the comment, we hope to see you again

Oceniono na 5 z 5

Fantastic

Fantastic , understanding & friendly customer service , they will go out of their way to accommodate you, fast reply's back to any questions , excellent selection of product's , i am confident that i will be ordering again . Support small Irish businesses , they need it the most , thanks for sorting out my dubai bar , Thanks so much , Becca

3 kwietnia 2025
Opinia niezależna
Logo CandyCave.Ie

Odpowiedź od CandyCave.Ie

Thanks so much for the review and glad you had a food experience

Oceniono na 1 z 5

Better delivery is needed

My items were not actually delivered and were sent to a post office quite far from me which is annoying as I will now have to spend more money to get it, Disappointed with the delivery. Will come back and leave a review once I get the items

26 marca 2025
Logo CandyCave.Ie

Odpowiedź od CandyCave.Ie

Hey, Sorry there was an issue with the courier, Its a little unfair to give us a 1 star review due to anpost making a balls up , I only received the email form you today the same time you put up the review. Had you called me or gave me a chance to fix this I would of sent out a new item and claimed from anpost. Hope you like the items tho.

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