Camper UK Recenzje 291

Bought our new motorhome from Camper Uk last year and was extremely satisfied with the sales team and technicians who did the handover.
Returned today for our first habitation check, extremely efficient from booking a date with Chloe on service desk to the technician Danny who carried out the checks today. Couple of small problems which had been reported and claimed under warranty by Connor also fixed at the same time.
Nothing is too much trouble, efficient, polite and extremely knowledgeable.
This is the reason we are prepared to do a 200 mile round trip

Had my motorhome in for a replacement canopy to be fitted, was looked after by Chloe (a very pleasant young lady) who kept me informed of the progress throughout the job. The workshop did the job to an excellent standard and left the inside of the van extremely clean and tidy.

Chloe was brilliant today and so incredibly helpful! A massive thank you to James in getting the Motorhome booked in and sorted so quickly! The team in the workshop have done an amazing speedy job as always!!! Excellent job!

Took my van in today for Habitation check, expensive, but reputation says it will be worth it, I have travelled a long way as I know I get good service. Staff very pleasant especially Cloe, thank you, I asked for some unrelated advice which Cloe went out of her way to get. Thanks see you again. I recommend this company.

So we had a few, “teething problems,” with our new van. Big thanks to Chloe, in the service department, for keeping us updated with the progress and for finding our missing door panel. Habitation and damp check all sorted too so ready to enjoy another year of motor homing 👍

Spoke with David from parts department...
What a pleasant experience just talking with David, clearly enjoys what he does. The parts I asked about were in stock and dispatched asap. If only more people treated customers this way.
Super service. Thank you.

I have been using Camper Uk for a few years (Fiat /Burstner agent) for various services and repairs on my Burstner motorhome (2013 year model). In April 2022, I arranged for a major service to be undertaken (approx 16,000 miles on clock), as we were due to do lots of travelling in the coming months, and i wanted piece of mind that everything was in good order. The service was carried out (£449 bill) but when i went to collect my vehicle, the service report included a comments section, and the engineer had reccommended for a cambelt replacement, along with a quotation for over £400 to carry out the works. As I am not local to Lincoln, I decided to go to a local commercial vehicle mechanic for advice and a second quote. The works was booked in, and i dropped off, but later that day, I was informed that the vehicle does not have a timing belt, but a chain instead, and that no further works was required. I contacted Camper UK service department service manager, and he was apologetic, but stating that the mechanic must have made a genuine mistake. I left the matter at that, although it left me thinking how many other customers are being ripped off by works that does not require completing. Two year on, and in April 2024, have had my motorhome serviced by my local commercial vehicle mechanic. When I went to collect my vehicle the following day, i was shown photo images that he has taken on the engine fuel pump. Essentially, the top of the pump has been fixed with a number of plastic cable ties, as the fixing clips had been broken, and on the previous service by Camper UK, the service report / invoice clearly stated that the pump filter had been replaced. I immediately contacted Camper UK service department, and was advised to email all details, including the original invoice and images, etc. This was done, and within my email, I requested a formal response, with reasons why have this would have happened with a main dealership status, and what they will do to complete the repair, with potential compensation for my time having to take the vehicle back to them for a couple of days to fix their shockingly poor workmanship. Five weeks on, and despite calling their service admin twice for a chase response, I have still not received any correspondance back, despite me advising that we have several trips planned, and I'm not very confident driving a vehicle that has a dodgy fuel pump cable tied up together. I will be taking this matter further with Camper UK, but wanted to advise anyone of my extremely poor experience, before they take their beloved campervan / motorhome for any works with this company.

This was my first experience of Camper UK for a service on my campervan.
When I arrived at reception I was promptly collected by Chloe who went through the paperwork and took my keys.
True to her word 4 hours later the van was ready for collection and she explained what had been done and took payment.
When I got into the van the plastic seat covers and paper floor mats were still in place and no grubby finger marks of dirty boot marks to be seen.
All I can say is it was a excellent experience and I will be using them again.

10/10 for camper uk from the first time I enquired about a service & Mot to when I went and picked up my motorhome . Chloe in the sales team was very friendly and helpful

We needed some advice and some spare parts for a broken draw and Alex went out of his way to get these sourced and posted out to us. He could not have been more helpful and was responsive on the phone and by email. They will be our go to now for anything that we need for our Moho

A great customer experience from Chloe in the service department. Needed a cambelt change on our 5 year old Motorhome and she sorted it all out. From the initial phone enquiry to the handback of the keys she did a great job at a fair price. Many thanks indeed.

I sought advice on how to resolve a problem with my Burstener elevating bed, I am not a customer of Camper UK but would have been if parts were required! I got fantastic assistance from Jeremy in Service who was able to resolve the issue, no parts required. What fantastic customer service!

Having taken my motorhome to another garage after five months of it not being repaired I took it to Camper UK in Lincoln. They identified the part required but there was a 12 week wait for the part to be delivered from Germany! They decided to get me back on the road quicker by taking the part off a new van they had in stock. I don’t believe any other garage would have done that. Within 10 days I was back on the road with a new MOT and my motorhome gleaming after a clean. It’s thanks to James and others at Camper UK that this matter got resolved so quickly and efficiently. I have now become a regular Camper UK customer.
Andrew & Lesley Breeze

I like to give credit where it is deserved and Alex Oliver was so helpful and thorough with my enquiries.

I recommend this company for putting the customer first.

Great to deal with Jack and Chloe. My first interaction with CamperUK has been a very good experience. Thank you

Dealt with David in the parts department - i never normally write reviews but would like to say that the service David gave to me was second to none. We live in France and reached out to David tracking down some documentation for our Moho - he kept us up to date throughout the process - chased Burstner for us ....Provo David a credit to your employer

Simple and straightforward. Wish all retailers could be the same.
Correctly identified the right parts and even though quite expensive ( as coming from eu ) parts arrived much faster than the forecast time. Will use again.

Burstner motor home parts.

Would like to thank the professionalism and promptness of the staff from camperuk workshop department in solving our problem with our passenger door handle being stuck. This was all resolved via a single phone call, dedicated staff from a well renowned company.
Thank you CAMPERUK
Deryne and Gillian

Exceptional assistance from Connor, Martin & Chloe when an issue arose! Although I haven’t used Camper UK before I will now be switching to them, due to their helpfulness, flexibility and professional expertise.

Great customer service. Family friendly. Amazing events throughout the year. They go above and beyond. Would highly recommend.