Initial communication was with Terri. From start to car being delivered Terri and the team at Cab Direct were absolutely brilliant. Answered all my queries and everything was done from start to compl... Zobacz więcej
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First of all myself and my son purchased 2 brand new coralla hybrids ! From the first phone call we were looked after by Kevin Fraser …. Very polite very professional! Made the process extremely easy... Zobacz więcej
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Excellent service before and after the sale, Terry has been spot on with everything dealt professionally. I was worried at the beginning after some mixed reviews but they are all about delayed orders... Zobacz więcej
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Bought a brand new toyota corolla from cab direct , within 19 months car had a problem (hybrid system malfunction) toyota deler could not find the problem. Tried to speak to cab direct few times . Th... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
With more than 20 years experience in the hackney and private hire industry, shop direct to find your perfect taxi partner.
Dane kontaktowe
Broad Street Jetty, CV6 5BE, Coventry, Zjednoczone Królestwo
- 01413363211
- info@cabdirect.com
- cabdirect.com
4,3
Doskonała
225 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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I put an order and paid deposit back in…
I put an order and paid deposit back in 21 June 22 for toyota proace Family only to find out in late April 2023 that i will not be getting the vehicle and refund my deposit
cab direct sold my vehicle to someone in higher price due to Toyota increasing prices,
i moved to the work place city my plan has been vanished and put me out work.
i have put a complaint through financial Ombudsman and waiting for reply.
this has only 1 star 🌟 reviews in Google i don't know how it has 4.6 star 🌟 reviews in here?
19 kwietnia 2023
Opinia niezależna
Odpowiedź od Cab Direct
Hi Javed, we are realy sorry to hear about the problems that you have been having. As you mentioned this was down to Toyota increasing their prices so we unfortunately had no alternative.
We would like to sincerely apologise for the inconvenience that occurred due to this. If you would like to speak to a member of the team to see if there’s anything else we can do to help resolve the issue, please give us a call on 0800 587 9635.
Many thanks, Cab Direct
It’s was very good service from day…
It’s was very good service from day first I made my till I received my car they handled all finance for me and keep me updated time to time really great staff and great service I very happy with my oder and service
23 marca 2023
Odpowiedź od Cab Direct
Hello, thanks for leaving this 5-star review! We are so happy to learn that you had a good experience working with us and we look forward to working with you again in the future. All the best, Cab Direct
Quick response
Quick response, always try to help customers, my case handled Ms Terri who give me great support and care till end of the process. Thank you very much Cab Direct
29 marca 2023
Odpowiedź od Cab Direct
Hello, thanks for leaving this great review! We are so happy to learn that you had a good experience working with us and we look forward to working with you again in the future. All the best, Cab Direct
I'm very happy
I'm very happy. I bought my car from that company is good company very quickly respond to inquirement and special seller team help any time.
17 marca 2023
Odpowiedź od Cab Direct
Hello, thanks for leaving this great review! We are so happy to learn that you had a good experience working with us and we look forward to working with you again in the future. All the best, Cab Direct
Good service
Good service, but they have delayed my order and have asked me to pay extra at the end but apart from that everything else was ok
20 marca 2023
Odpowiedź od Cab Direct
Hello,
Thank you for leaving this review
Unfortunately, Toyota stopped production on the vehicle in question as they began producing a new, higher spec model. This meant that they cancelled many orders coming from Cab Direct, meaning we could not fulfil your order for this vehicle. We, in turn, offered customers to either cancel their order with us for a full refund, or upgrade to the new model at the new price that reflects the upgraded vehicle by Toyota.
Hopefully this will provide more context on the delay and price change. If you have any questions please give us a call on 0800 587 9635.
Many thanks, Cab Direct
I put an order and paid deposit back in…
I put an order and paid deposit back in March/April 20222 for toyota corolla estate (Design) only to find out in late January/February 2023 that i will not be getting the vehicle I ordered apparently due to toyota mess up. However cab direct can offer me different variant which has less spec but i need to pay more due to Toyota increasing prices, as i was stuck all around so had to pay extra. Not a brilliant first experience i am afraid to say.
16 marca 2023
Odpowiedź od Cab Direct
Hello,
We’re very sorry to hear that you had a negative experience with Cab Direct.
Unfortunately, Toyota stopped production on the vehicle in question as they began producing a new, higher spec model. This meant that they cancelled many orders coming from Cab Direct, meaning we could not fulfil your order for this vehicle. We, in turn, offered customers to either cancel their order with us for a full refund, or upgrade to the new model at the new price that reflects the upgraded vehicle by Toyota.
We know this can be frustrating to customers, and we apologise for the inconvenience that this has caused. We endeavour to provide the best service to our customers but on this occasion it was simply out of our hands.
Please give us a call on 0800 587 9635 to discuss further.
Many thanks, Cab Direct
Second time purchase
This is the second time I have purchased a vehicle from cab direct, the service is faultless and Terri is a pleasure to deal with.
Start to finish the communication is perfect, very clear and nothing is ever to much trouble.
9 października 2022
Odpowiedź od Cab Direct
Hi, thank you for this great 5-star review. We are very happy to hear about the positive experience you had with us and we are happy to pass on your kind words to Terri! Thanks, Cab Direct
Good communication
9 marca 2023
Odpowiedź od Cab Direct
Hi, thank you for this great 5-star review. We are very happy to hear about the positive experience you had with us and we look forward to continuing to work with you in the future! Thanks, Cab Direct
Cab direct is great company and it's worker do they best👌
Excellent .Great cab direct company
21 lutego 2023
Odpowiedź od Cab Direct
Hi, thank you for this great 5-star review. We are very happy to hear about the positive experience you had with us and we look forward to continuing to work with you in the future! Thanks, Cab Direct
Sandra was brilliant I was let down by…
Sandra was brilliant I was let down by the taxi centre and she came through for me and got my car in the time frame she said she would and she’s a lovley woman to boot easy to deal with so will definitely use cab direct again in the future 👏👏
10 marca 2023
Odpowiedź od Cab Direct
Hi, thank you for this 5-star review! We are delighted to have positive feedback to pass on to Sandra. We look forward to continuing to work with you in the future! Thanks, Cab Direct
Odpowiedź od Cab Direct
Hi, thank you for this 5-star review! We are delighted to have positive feedback to pass on to Sandra. We look forward to continuing to work with you in the future! Thanks, Cab Direct
The sales staff are very good
The sales staff are very good! Good and prompt communication and message etc.but I haven't get my delivery ontime but I get eventually a month after .Thanks to Terry and the whole team, the delivery man aswell. Over all its okay.
8 marca 2023
Odpowiedź od Cab Direct
Hi, thank you for this wonderful 5-star review! We are delighted to have such nice words to pass on to Terry, and to hear about the positive experience you had with us. We look forward to continuing to work with you in the future! Thanks, Cab Direct
brilliant service from the start to end
Excellent service before and after the sale, Terry has been spot on with everything dealt professionally. I was worried at the beginning after some mixed reviews but they are all about delayed orders you will get your vehice just be patient. My car was delivered to derby within 3 weeks from paying the deposit. Cab direct are authorised by FBA so you don’t have to be worried about anything.
8 marca 2023
Odpowiedź od Cab Direct
Hi, thank you for this wonderful 5-star review. We are very happy to hear about the positive experience you had with us and we look forward to continuing to work with you in the future! We are so happy to have such nice words to pass on to Terry. Thanks, Cab Direct
Cabnew car direct done exactly what they said
Cab direct done exactly what they said, i had my new vehicle within 3 weeks of ordering very genuine and professional service highly recommended 👌
8 marca 2023
Opinia niezależna
Odpowiedź od Cab Direct
Hi, thank you for this great 5-star review. We are very happy to hear about the positive experience you had with us and we look forward to continuing to work with you in the future! Thanks, Cab Direct
Terry
What went wrong where shall i start after 15 months I have recieved my vehicle and Terry the sales lady she was awesome all the way through this dilema she reasured me and rang me on numerous occasion to provide an update, I can not applause her enough she stayed calm and professional even as i kept stressing her out. Thank you Terry your one of a kind lady and cab direct do not deserve you.
7 marca 2023
Odpowiedź od Cab Direct
Hi,
We are so sorry to hear you are unhappy with the service you have received.
If you would like to speak to a member of the Customer Service Team please give us a call on 0800 587 9635.
Many thanks, Cab Direct
They changed the price after 6 months…
They changed the price after 6 months after I did order my car and then give me option of cancel your order after all waiting time or pay extra 2300£ extra for same car !!!!! What a customer service and after 30 days having the car inside passenger side bottom left corner is falling in part and the navigation is absolutely useless you pay for something which is not useable 🙄🙄🙄🙄🙄😤
6 marca 2023
Odpowiedź od Cab Direct
Hello,
We’re very sorry to hear that you had a negative experience with Cab Direct.
Unfortunately, Toyota stopped production on the vehicle in question as they began producing a new, higher spec model. This meant that they cancelled many orders coming from Cab Direct, meaning we could not fulfil your order for this vehicle. We, in turn, offered customers to either cancel their order with us for a full refund, or upgrade to the new model at the new price that reflects the upgraded vehicle by Toyota.
We know this can be frustrating to customers, and we apologise for the inconvenience that this has caused. We endeavour to provide the best service to our customers but on this occasion it was simply out of our hands.
We would be happy to help you re-evaluate your options and find the perfect vehicle if you give us a call on 0800 587 9635.
Many thanks, Cab Direct
The experience was good and the end…
The experience was good and the end result was great but the wait was frustrating with no explanation.
22 lutego 2023
Odpowiedź od Cab Direct
Hi, thank you for this great 5-star review. We are very happy to hear about the positive experience you had with us and we look forward to continuing to work with you in the future! Thanks, Cab Direct
Honest helpful and reliable
11 lutego 2023
Odpowiedź od Cab Direct
Hi, thank you for this 5-star review. We are very happy to hear about the positive experience you had with us and we look forward to continuing to work with you in the future! Thanks, Cab Direct
I received a realy good customer care…
I received a realy good customer care from Miss Helen and the car is very comfortable to drive I love it .
8 lutego 2023
Odpowiedź od Cab Direct
Hi, thanks for leaving such a great review! We will pass on your warm words to Helen and the team. Looking forward to being able to help you again in the future. Thanks, Cab Direct
Odpowiedź od Cab Direct
Hello, thanks for the wonderful review! We are so happy to hear you had a great experience with Cab Direct. If we can help again in the future, please don't hesitate to get in touch. Thanks, Cab Direct
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