Buy Me Once UK Recenzje 

159
•
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Terrible customer service! I moved house and accidentally entered the wrong shipping address. I emailed 3 times trying to get this changed before it was shipped and had no response. I then went onto t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Love buy me once - they have a great selection of high quality products that are reasonably priced and excellent value in the long run. Such a refreshing change from the mass produced, limited lifespa... Zobacz więcej

Oceniono na 5 z 5

We needed to get some new pans after switching from a gas to an induction hob. We really appreciated having a small curated range specifically selected for quality and longevity to choose from on the... Zobacz więcej

Oceniono na 5 z 5

I found 2 items that I was interested in (a larger than standard bath sheet, and a deep double size fitted sheet). Ordering and payment was straightforward and the items arrived very soon after. I... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z blatami
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  3. Sklep z wyposażeniem domowym

Napisane przez firmę

Buy Me Once researches and sells long-lasting products.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

159 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 61% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(159)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 39

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Sorted

I didn’t receive the order but waited as the website said it may take several days to fulfill orders

It turns out that there was a problem with the Post Office holding the parcel hostage because there was extra postage to pay

This was sorted out very quickly by Buy Me Once UK and I hope to receive the package shortly

I hope to update the review when my wife comments on the quality of the product

30 września 2024
Logo Buy Me Once UK

Odpowiedź od Buy Me Once UK

Oh no, I'm so sorry Mark.
Looking at your order details, I can see that it was sent in good time, but when I check the Royal Mail tracking, there was an issue with the postage. Please don't worry. I'm sure we can get this sorted out for you in the next day or so.
I will email you directly with more details and a Christmas shopping discount by way of apology.

All the best,
Tara

Oceniono na 5 z 5

Elephant Box Water Bottle

I purchased on the 19th of July, a 750ml stainless steel from BuyMeOnce after having misplaced a waterbottle that I had previously. It arrived on the 22nd of July. I'm very pleased with my purchase, and am pleased also that I was able to help the environment in the process also!

22 lipca 2024
Oceniono na 5 z 5

Great service and aftercare

I ordered a Suri toothbrush from Buy Me Once. It arrived quickly, but unfortunately it stopped working after a couple of weeks.
Buy Me Once liaised with Suri and came back to me with some suggestions for solving the problem. When none of those worked, the very friendly and efficient Tara arranged for Suri to send a replacement. It was clear throughout that it wasn't about selling you something and that's the end of it; she clearly cared about the whole customer experience.
Buy Me Once is a great concept - sustainable consumption.

1 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Great products

Great products, arrived quicker than expected

25 maja 2024
Logo Buy Me Once UK

Odpowiedź od Buy Me Once UK

Thank you for your feedback! We're glad to hear you love our products and that they arrived promptly.

Oceniono na 1 z 5

Company should be called Use Me Once

I ordered an item on 10 May, and received an email 5 days later informing me my item was on the way and so I waited.

After two weeks and no sign of the item I checked the Royal Mail tracking info and saw that the item had been delivered....but not to my address. The company had issued the address label incorrectly.

I notified them of their error and attached a photo of the Royal Mail tracking photo showing the incorrect address label.

Despite numerous efforts to contact the company since 24th May, as of 31st May I've received no response.

I've renamed the company Use Me Once as I won't be buying anything from them again. I hope other buyers have better luck receiving items, and better service if things don't go to plan.

31 maja 2024
Opinia niezależna
Logo Buy Me Once UK

Odpowiedź od Buy Me Once UK

Hi Archie,
Tara here, I am SO sorry. For some reason, your emails from 24th May were flagged as spam and therefore not picked up by our customer service system. We will be looking into your order immediately.

We will also be looking into why an email from one of our lovely customers was incorrectly been flagged. This isn't something that usually happens.

Please expect an email from us in the next hour or so with an update. And please accept my heartfelt apology. This must have been so annoying for you.

All the best,
Tara
CEO Buy Me Once

Oceniono na 5 z 5

Excellent

Very happy to have discovered Buy Me Once. Will certainly buy again.

25 kwietnia 2024
Logo Buy Me Once UK

Odpowiedź od Buy Me Once UK

Thank you so much for choosing Buy Me Once - we're pleased that you enjoyed your experience with us! We hope to see you again soon!

Oceniono na 5 z 5

Always a fantastic place to shop

Always a fantastic place to shop, and my first choice when I want to buy something durable, elegant, with quality workmanship.

26 marca 2024
Logo Buy Me Once UK

Odpowiedź od Buy Me Once UK

Thank you for this kind review! We're pleased you love shopping with us and we hope to see you again.

Oceniono na 5 z 5

Fantastic concept and service

First time purchaser drawn to the concept of this, especially in todays throw away world. I have bought a Solidteknics skillet which I already love and I'll be back for other items. First class service and products.

25 marca 2024
Logo Buy Me Once UK

Odpowiedź od Buy Me Once UK

Thank you for reviewing us, we're happy to hear you are loving your Solidteknics pan. We hope to see you soon!

Oceniono na 5 z 5

Great service

Great service, good communication and amazing values

26 marca 2024
Logo Buy Me Once UK

Odpowiedź od Buy Me Once UK

Thank you for your kind feedback, we're pleased you enjoyed your experience with us.

Oceniono na 4 z 5

Tin opener and metal clothes pegs

Tin opener and metal clothes pegs both arrived quickly, and as described. I hope the tin opener really does last a long time, but I've had no complaints from the person who asked for a buy me once tin opener 15 months ago. So hopefully it will.

26 marca 2024
Logo Buy Me Once UK

Odpowiedź od Buy Me Once UK

Thank you for taking the time to review us - we're pleased you like both items!

Oceniono na 5 z 5

Incredibly helpful!

We did initially have a shipping issue where someone else's package arrived with us, however Marion at customer support was extremely helpful, actively looking into our issue, we never found the lost package but a brand new set of tumblers was sent out to us no questions asked which arrived very promptly so in the end very happy with our service!

14 lutego 2024
Opinia niezależna
Logo Buy Me Once UK

Odpowiedź od Buy Me Once UK

Thank you for your patience and understanding! We are grateful that you have chosen to create your wedding registry with us!

Doświadczenie Trustpilot

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