Buy Me Once UK Recenzje 

159
•
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Terrible customer service! I moved house and accidentally entered the wrong shipping address. I emailed 3 times trying to get this changed before it was shipped and had no response. I then went onto t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Love buy me once - they have a great selection of high quality products that are reasonably priced and excellent value in the long run. Such a refreshing change from the mass produced, limited lifespa... Zobacz więcej

Oceniono na 5 z 5

We needed to get some new pans after switching from a gas to an induction hob. We really appreciated having a small curated range specifically selected for quality and longevity to choose from on the... Zobacz więcej

Oceniono na 5 z 5

I found 2 items that I was interested in (a larger than standard bath sheet, and a deep double size fitted sheet). Ordering and payment was straightforward and the items arrived very soon after. I... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z blatami
  2. również w kategorii:
  3. Sklep z wyposażeniem domowym

Napisane przez firmę

Buy Me Once researches and sells long-lasting products.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

159 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 61% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(159)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 39

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

50% success rate

My first order with Buy Me Once was shipped next day and delivered with no problems.
My second order was shipped next day and then... nothing. Almost two weeks later the order has not arrived, tracking details are not recognised by the courier, and email & webchat enquiries have gone unanswered. As a previous reviewer has said recently, at this point I see no other option than to request a chargeback through my credit card.

3 czerwca 2025
Opinia niezależna
Logo Buy Me Once UK

Odpowiedź od Buy Me Once UK

Hi Ian.
I'm so sorry for your trouble. I'm looking into this now. It's very unusual and totally unacceptable that you haven't been replied to. I've been trying to contact my customer service assistant today with no success and I'm beginning to worry that she's fallen ill! But don't worry, I'll get this all sorted for you today, either with the product or a full refund.
All the best
Tara
CEO

UPDATE:

My customer service assistant had lost power due to a hurricane where she lived. She hadn't been able to inform us.

DHL had mislaid the order, but the brand is now sending out a replacement as a priority delivery. We will also offer a discount off any future purchase by way of an apology for any inconvenience.

Oceniono na 5 z 5

I’m starting to wonder if this is a…

UPDATE -

I have now had contact from buy me once - they have chased up their supplier and have asked for a Saturday delivery. Now contact has been made, the service has been excellent

——————/

I’m starting to wonder if this is a legit company. Ordered a pan a week ago and it’s not been dispatched. Emailed, webchat and FB messenger over a few days and no reply. Think I’m going to have to do a credit card charge back if I don’t hear back in a few days

15 maja 2025
Opinia niezależna
Logo Buy Me Once UK

Odpowiedź od Buy Me Once UK

Hi Charlie,

I'm so sorry to hear that you haven't been replied to. That's super unusual and I'll look into why right away. I know my customer service lady's kids were ill in the last week and she hasn't been able to spend so much time on email, so it may be that yours fell through the cracks.

I have chased Soliteknics on your behalf. They are usually much quicker to dispatch than this so I do apologise.

I've reached out to you directly by email too. Please let me know if you'll accept 10% off any future purchase by way of an apology.,

All the best,
Tara
Founder Buy Me Once

Oceniono na 5 z 5

They do the research so you don't have to!

We needed to get some new pans after switching from a gas to an induction hob. We really appreciated having a small curated range specifically selected for quality and longevity to choose from on the website, rather than having to do the research ourselves. We've been really pleased with the pans so far. Thanks buymeonce!

1 kwietnia 2025
Oceniono na 2 z 5

Unexpectedly disappointing

The customer service people are very pleasant, but I've not received either of the items ordered 25 days ago. One had been discontinued by the manufacturer; the other is - I don't know where.
Disappointed.

1 kwietnia 2025
Oceniono na 5 z 5

Excellent customer service

I had fabulous customer experience with Buy Me Once. I asked for an update on where my parcel was and I got a very quick response and further updates without asking. It can be hard to find good customer service these days and I really felt they went above and beyond and were incredibly kind, efficient and understanding. Also the product is absolutely beautiful and everything we hoped for

19 lutego 2025
Oceniono na 5 z 5

Ordered on the 20th Dec

Ordered on the 20th Dec; delivered on the 21st - that's impressive. A lovely leather product, made in the UK that I'm sure will age beautifully. Thank you

20 grudnia 2024
Oceniono na 5 z 5

Long lasting

Long lasting, researched products and really quick customer service when there was an issue with delivery with part of the order. All great!

20 grudnia 2024
Oceniono na 5 z 5

Great products, and great customer service

All companies should behave like this, and encourage us to buy more thoughtfully.

I've purchased a few things from Buy Me Once and the quality is amazing. The price can be high, but the items I've bought will genuinely last a lifetime, so I think of it more like an investment. The Solidteknics pans genuinely do get better with each use.

The customer service is also great - Tara has been really responsive and helpful through all contact.

22 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

The best customer service!

I contacted Buy Me Once because the earpads of the AIAIAI headphones I purchased from Buy Me Once almost 3 years ago, had started to come apart. Right away I received a response from Tara who told me to send the earpads back to Buy Me Once and they would send me free replacements, which they did promptly. It's just so refreshing to buy a quality product and receive caliber customer service.

2 listopada 2024
Opinia niezależna

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