Products are worth far less than charges for them. Customer service doesn’t help. They advertise as cancel anytime but do not allow you to cancel without an additional fee paid. I am replacing my cred... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
HORRIBLE customer service, weeks for a response then its just excuses why they take forever to respond to customer. 0/10 the shipping was ridiculous and took weeks to ship after order. No shipping in... Zobacz więcej
Be careful, your subscription will auto renew at the end of the commitment period. So watch your account for money being drafted... because they will charge you every month for 3 years if you're not c... Zobacz więcej
Reakcja na opinię
Nothing but bad experience after bad experience with this company. Save yourself the stress. Do not sign up. Canceling for any reason is impossible. They just keep charging your card. Customer service... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Protect your baby with each box delivered to your door! You can feel confident that your new box each month is helping you celebrate pregnancy and protect your bump!
Dane kontaktowe
7719 North Pioneer Lane, 61615, Peoria, Stany Zjednoczone
- 888-913-7879
- info@bumpboxes.com
- bumpboxes.com
1,3
Bardzo słaba
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I highly don't recommend getting…
I highly don't recommend getting bumpbox to anyone unless you wanna get scammed!! Fyi!!! I told them to cancel my account multiple times. Told them to cancel it Monday and refund me the last 70$ they had taken out of my bank !! They refunded but taken it back out anyways and tried to say they didn't do such!! I have proof and screenshots.
13 maja 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Jess, thanks so much for taking the time to write your honest review. You should definitely receive the products you've paid for, so we would be more than happy to review your account and help with refunds if applicable.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully canceled.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
This Company and the products they…
This Company and the products they provide are trash. They charge you way up front and don't ship your box for 7-10 days. The website says my second box has been in the process of being "packed" for 3 days. What takes 3 days to put 5 items in a box? Customer service couldn't answer that question. Customer service says they charge on the 2nd and ship from the 17th to 29th of the month...Stay far far away from this Company. Also, there is a $25 cancellation fee for subscriptions they bury in the fine print.
Look at how many negative reviews they have. Their rating on google maps is 1.8 stars. It’s not about the money for me, it’s the service and products and this company needs to go out of business.
5 maja 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Thanks for your honest review, JB! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully canceled.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
They will steal your money--over and over again.
This company just keeps renewing long after they stop sending boxes. They billed me at $43/month for months--the baby for whom I purchased these is now walking and teething and Bump Boxes is still arguing about giving me back money they took out of my account this year. They are a terrible company.
4 maja 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Jeannette! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
If you'd like help with that, please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
DO NOT USE THIS COMPANY
They sign you up for another subscription you did not sign up for and then want you to pay for it even though you never ordered it. Good luck trying to stop it. We had to block them on our credit card and send back boxes we did not order. The quality of the boxes we did order was good for the first one and then they were way way overpriced for the items in the box. Stay away from this company
4 maja 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Shyla, I'm so disappointed to hear that you had a similar experience as a recent review did. There are enough similarities that I think this might be a duplicate, but if this is a unique case, please still reach out to info@bumpboxes.com for more help on cancelling your plan and returning unopened/unused items that you didn't love.
I hope that helps!
DO NOT USE THIS COMPANY!!!
They sign you up for another subscription you did not sign up for and then want you to pay for it even though you never ordered it. Good luck trying to stop it. We had to block them on our credit card and send back boxes we did not order. The quality of the boxes we did order was good for the first one and then they were way way overpriced for the items in the box. Stay away from this company!!
4 maja 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Thanks for your honest review, Shy! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
We completely understand that this service might not be the best way to celebrate right now, no worries. If you have a monthly subscription with us, we can help you cancel. Cancellation fees may apply depending on the subscription type.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Terrible company
Terrible company. Don't do it read all reviews everything customers say are true it's a fraud scam hustle crap.
18 kwietnia 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Alisha! Thanks so much for taking the time to leave us your honest review. I'm so disappointed to hear that we've made it difficult to celebrate this pregnancy, that's the last thing we want to do. If you haven't already, please respond to the automatic response on your original ticket so we can get this assigned right away!
You can also reach us Monday through Thursday 9:15AM CST - 4:30PM CST and until 3:30PM CST on Fridays at 888-913-7879.
We are real moms and dads too, and we're here to help!
-Sarah at Bump Boxes
Stay away from this subscription unless you want to pay and pay and pay as they will not let you cancel.
They sign you up for another subscription you did not sign up for and then want you to pay for it even though you never ordered it. Good luck trying to stop it. We had to block them on our credit card and send back boxes we did not order. The quality of the boxes we did order was good for the first one and then they were way way overpriced for the items in the box. Stay away from this company.
7 kwietnia 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Laureen! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com so we can help right away!
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
Terrible company
Terrible company, only care about making money, automatically renew subscription after your due date and make it super hard to cancel your subscription. As if you’re supposed to remember to cancel your own subscription after having a child. They prey on new parents bank accounts in exchange for cheap products as if they don’t realize raising a child is expensive. This company has 0 ethics and 0 customer service. This company is horrible and I would not recommend it to any new parents or parents to be. Worst company I’ve ever dealt with.
6 kwietnia 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Brett! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
If you'd like help with that, please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Cat at Bump Boxes
Do not trust this company!
Do not trust this company!! Their products are cheaply made, and not worth the savings they advertise you are saving. And if you try to cancel, they will refuse. If you try to escalate your concerns, they will refuse. They are focused only on getting money from a vulnerable population, pregnant women. A much better use of your money is to buy your own products separately, or invest in a more ethical box service.
29 marca 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Thanks for your honest review, Surfergirl! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Impossible to cancel even if you only…
Impossible to cancel even if you only want to start with a promotional box. Cheap plasticy products. Terrible customer service.
19 marca 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Thanks for your honest review, Ariel! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
These are a ripoff
These are a ripoff. Got my wife a 6-month subscription for the 2nd and 3rd trimester and we got maybe 3-4 useful items across all the boxes we got. Didn't know the subscription auto-renewed so ended up paying for 2 additional months of worthless boxes. Great idea but just not worth the $.
18 marca 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Thanks for your honest review, Gabe! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Not good
Meh. I was gifted these starting from trimester 1-3. So I feel bad for the person who gifted me these and wasted their money, but I gave all the products a fair shot.
There wasn’t anything that was amazing. In the box, there would be like one “worth it” product. Otherwise each trimester they would send A cheap headband with grippy socks (that feel like they came from the dollar store. Each month they would send a price sheet that tells you how much money you “save”, it’ll say that a pair of these socks are $15 and a flimsy cosmetic bag is almost $20 yeah.. okay. The only decent items in these boxes were the teas and occasional “soaks” that you can only use like once/twice but are supposedly 17+ dollars. However, at that point you could just get Epsom salts and a pack of grippy socks from a local place/target and just save your money. Not worth it. Please do research and just curate your own “box” of products that you know you’ll like and use. Or if you’re gifting this, I would also recommend something more custom. You’ll save your money in the long run for that mama to be.
12 marca 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Thanks for your honest review, Cassie! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. This applies to gifted boxes as well! Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Bait and Switch
Bait and Switch. Lure you in with promises of 100% satisfaction guarantee, easy and hassle free returns and and cancel subscription at any time. All lies. False advertising and fraud. Refused to refund me, refused to cancel my subscription and didn't even send me pregnancy related items. Sent me complete crap... stuff I could buy at a dollar store.
10 marca 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Thanks for your honest review, Eliza! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
If you started a 6, 9, or 12 month subscription with us, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled, as stated on our homepage.
If you still need help with your account, or have anything else to add, please don't hesitate to reach back out. We're real moms and dads and want to help. You can chat online or call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
BEWARE of this company!!!
BEWARE of this company!!!! I am a high risk pregnancy and was put on bed rest and can't work. They are giving me a very hard time about canceling my subscription. I WOULD NOT subscribe to them they could care less about your wellbeing they just care about the money they're receiving! Terrible company. I have never had issues with other subscriptions before like I have with this company!!!
10 marca 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Hello Stephanie!
Thank you for taking the time to leave an honest review. I looked into your emails, and found your cancelation requests. Unfortunately, we weren't made aware of all the factors in your cancellation. We do try to take each Mama's needs, pregnancies and personal situations into consideration, as long as we have the information to do so. I am so sorry to hear that you are having a rough time, and have gone ahead and canceled your account without charge, in hopes that we are able to help quell any undue stress. We are sending you all the happy, healthy vibes for your pregnancy and beyond!
- Jessica from Bump Boxes
I can not say enough bad things about…
I can not say enough bad things about this company. SCAM.
Garbage bargain bin products.
I can not cancel! I have ended my subscription with them to find out I’m still getting charged a hideous amount for a automatic upgrade to the bitsy box! Ummm what! Since I never signed up for a bitsy box and my account was successfully cancelled I am getting a complete run around on cancelling the bitsy box.
Do not spend your money on this company!!!!
8 marca 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Kim! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process. If you still need help, please reach out via email or chat, and one of our team members will help you out asap.
-Jessica at Bump Boxes
Complete waste of money!
I made the mistake of purchasing the 9 month subscription. I feel like most of the items were of little value and things I would not purchase or want. I received 3 boxes and chose to pay the early termination fee instead of getting the rest of the boxes. Huge rip off, like something you'd get for 5 bucks in a bargain bin.
4 marca 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Thanks for your honest review! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Each month Mom will receive 5-8 full size products that are curated for her based on her due date to help her have a fun and healthy pregnancy! :D These products will change as Mom's symptoms change, and as she and her little one encounter new milestones!! We work with over 100 vendors each month to bring her the newest, safest and healthiest products for her and her little one. Because of this, our boxes can change from Mom to Mom, and due date to due date!
-Jessica at Bump Boxes
What a waste of money
What a waste of money. First the products are generally useless to me and many are cheap. Here's an example: both of my last boxes contained hair ties of some type, a back scrubber, and one had granola while the other had instant oatmeal, both of which I could easily buy at the store. One time I gota tiny mug when I have tons of mugs. I also get skincare products each box which I don't care about because I have sensitive skin and products I'm loyal to. This is the third box with some sort of cream or oil for my bump. I also got an eye mask which I could buy at my local dollar store for a dollar and a water bottle that broke with two uses when I didn't need a water bottle anyway. The only useful thing I got was a pack of micellar cleansing wipes which I already use. It was nice to get extras. I also liked the microfiber hair turban I got in my last box. The Promise bump oil is all right but the other creams and face products they sent smelled weird to me. I hated the facial balancing mist they sent... It did literally nothing. Same with the morning sickness candies which I soon associated with the queasy feeling so I couldn't stand to take them. I wanted to cancel but it's a fee to cancel and my husband insisted I give it a chance in case the boxes got better. They didn't. Overall it was a massive waste of money and after the second disappointing box I was no longer excited when they would arrive. I got six boxes and didn't really enjoy or use anything from them except the wipes and the hair towel and bump oil.
1 marca 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Thanks for your honest review! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Each month Mom will receive 5-8 full size products that are curated for her based on her due date to help her have a fun and healthy pregnancy! :D These products will change as Mom's symptoms change, and as she and her little one encounter new milestones!! We work with over 100 vendors each month to bring her the newest, safest and healthiest products for her and her little one. Because of this, our boxes can change from Mom to Mom, and due date to due date!
-Sarah at Bump Boxes
Worst company ever
Got this subscription for my wife when she was pregnant, got 1 box during her pregnancy the other 6 boxes came months after our child was born. Upset I canceled the subscription they continued to send me these horrible boxes in the mail and charging me so I went back on to cancel it again got confirmed that it was canceled. Guess what more boxes show up in the mail everymonth. Customer service is absolutely horrible when you can get through to them. By far the worst company I have ever dealt with, if your looking to get something for your pregnant wife stay the he'll away from this petty ass company. they will take your money and send you horrible product.
21 lutego 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Hi! Thanks so much for taking the time to leave us your honest review. I'm so disappointed to hear that you've had a hard time reaching our #MomSquad. There are a number of reasons why boxes don't ship, and we'd love to look into that for you!
If you haven't already, please respond to the automatic response on your original ticket so we can get this assigned right away! Replying to the original ticket is how we maintain a flow of contact to take care of your needs asap!
You can also reach us Monday through Thursday 9:15AM CST - 4:30PM CST and until 3:30PM CST on Fridays on our online chat.
We are real moms and dads too, and we're here to help!
-Jessica at Bump Boxes
Incredibly MISLEADING...
Incredibly MISLEADING subscription programs. You buy 6 months but guess what, it renews anyway after the 6 month, and then have fun trying to cancel. They keep sending you crap that is not worth half the price they are charging for boxes. Stay away.
15 lutego 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Chuck! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process. While your original commitment was met on 10/15/2021, you did not log in and schedule your subscription for completion, and your account did continue with auto-renewal, as agreed to upon purchase. It looks like you then reached out on 2/15/2022 at which time we emailed you instructions on how to cancel your account, as requested.
-Jessica at Bump Boxes
Wish I could leave ZERO stars
Wish I could leave ZERO stars, but you can NOT cancel. I have chatted with them and followed the instructions and they will not let you cancel. Chat is rude and could not care less about your situation or WHY you are canceling.
14 lutego 2022
Opinia niezależna
Odpowiedź od Bump Boxes
Hi Molly,
Thank you so much for taking time to write an honest review.
I am so bummed to hear that you did not enjoy your experience with Bump Boxes.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled. This is stated on the front page of our website, and is standard with most committed subscription companies. We do offer our month to month subscription, which is not tied to any specific length, and does not include the many discounts, but can be cancelled at any time with no fee.
Thank you again for your review, and for letting us be even a little part of your pregnancy.
-Cat from Bump Boxes
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