Brooks Running Recenzje 613

Des échanges fructueux ont été établis avec le service clientèle des brooks concernant le choix du modèle de chaussures adapté pour moi, et particulièrement pour l'objectif de faire un ultra trail dans le désert marocain. Les conseils ont été donnés notamment par des échanges de mails ciblés. Mon choix final, s'est porté sur les Caldera, modèle parfait, pour cette course de 200 kilomètres.
Merci à Brooks.

Estoy muy decepcionado con la compra de unas Brooks, llevo desde el 20 de noviembre esperando una solución a mi problema y estoy sin zapatillas y sin 150€! una vergüenza, NO COMPRÉIS NUNCA ESTA MARCA!
Tenéis todos los emails enviados des de noviembre 2025. Espero una solución.

Re: Order No. BRG00172593

I don’t even know where to begin with the shambles that is Brooks Running. Placed a pre-Christmas order around the 8th of December last year.

Their incompetent DPD courier failed to deliver the item, despite alerting me that it was ready for collection. When I went to the locker, it was empty.

Since that date, I’m been emailing and phoning Brooks to get a refund to no avail. I have confirmation that the courier has returned the item to Brooks.

However, for reasons knownto Brooks only, they’re still holding onto my funds and are refusing to issue a refund😡😡.

Im tired of emailing, tired of phoning. BROOKS RUNNING, I WANT MY FUNDS BACK WITH INTEREST PLEASE!!!😡😡😡

J'ai vécu une expérience du service client exceptionnelle grâce à Olivia à qui je remercie très fortement. J'ai acheté des brooks mais chez Alltricks avec qui je n'ai pas pu les échanger. N'ayant pas connaissance du service d'essais pendant 90 jours et ayant dépassé le délai de 10 jours j'ai quand même tenté ma chance d'avoir un geste commercial. Merci énormément Olivia de m'avoir ecouté et entendue et de m'avoir permis de trouver ma paire de chaussures idéale. Merci infiniment !

I love my brooks shoes. I always use my brooks everywhere. Brooks are just amazing for my feet and stability of my whole body.
I just love my brooks. Always with minimum 4-5 pairs parallel.
Very happy with the customer service also.
Fatma thanks for helping. You are an amazing customer service executive.

Super service client sav très performant je recommande

Camilla extremely helpful and most
efficient
A good experience dealing with Camilla
It was a pleasure doing business with Brooks
5 stars

Great customer service, which is RARE these days

Usually order through Rebel, who dispatch on the same day. 5 days after ordering from Brooks (Aus), I sent a message asking why the sneakers hadn’t been dispatched yet via their website. No response but the 3 pairs of shoes were finally sent. Will be going NB or Adidas in future.

I received an excellent service from Brook's Customer service department. Very efficient and helpful lady who sorted my issue very well.

Il customer service si é reso da subito disponibile nei miei confronti per risolvere un problema di consegna dovuto al corriere. Si sono accollati una nuova spedizione con un nuovo paio di scarpe come da mio ordine. Sono pienamente soddisfatta oltre che contenta che mi abbiano curata con velocità anche nelle tappe intermedie del mio caso. Sempre gentili e presenti.
Ordinerò ancora, le scarpe erano già una garanzia prima dell'ordine, con un'assistenza così ci si sente davvero tutelati nell'acquisto.
Grazie!

Très bonne réactivité du service SAV suite à un souci technique sur une paire de trail Cascadia 19.
J'ai reçu une nouvelle paire de trail équivalente sous 1 semaine.

Started with Brooks as recommended by a Podiatrist then changed to Hoka. The heel of Hoka let me down but was perhaps a failure of myself. Have since purchased adrenaline gts from Brooks and shocked that the grip from the get go is awful, they slip on even the most mildly wet surface. They are comfortable other than that but also anticipate the upper material will not be robust enough so think I may be returning to Hoka again.

Sarebbe opportuno rispondere alle recensioni, anche a quelle ridicole, palesemente NON in buona fede, proprio per dimostrare l'attenzione verso i clienti; detto questo arrivo al dunque.

Scrivo una email facendo notare che la tabella delle taglie è SBAGLIATA, COMPLETAMENTE SBAGLIATA, in riferimento al rapporto tg/cm; dico che secondo me qualche "genio" ha sbagliato nella conversione pollici➡️cm. Mi rispondono che si, sono a conoscenza del problema, e che effettivamente qualcuno ha sbagliato nella conversione. E aggiungono che i clienti che già conoscono il marchio non avranno problemi. "E gli altri?" mi domando io? Io so che devo acquistare scarpe 25,5 cm, se avessi guardato questa tabella avrei perso il 42 invece del 40,5 (o qualcosa di simile, adesso non ricordo).
Per rifare la tabella giusta ci vogliono 5 minuti, forse 10, e questi, dopo settimane (o mesi) non hanno risolto! Se non sapete fare una conversione basta guardare nelle scarpe, essendoci scritto tutto nell'etichetta apposta nella parte interna della linguetta.

L'altro aspetto negativo lo avevo già espresso: le scarpe vengono vendute senza cartellini, cartellini che sarebbero obbligatori, quantomeno in Europa, e che devono riportare i materiali e tutte le info utili (che non sta a me elencare).

Tre stelle perché con le Glycerin mi trovo bene (le alterno alle Cumulus, che uso da MOLTI anni). Sicuramente Asics è più affidabile.

I got back into running last year from having a few years break due to getting a lot of injuries, one being plantar fasciitis. When I started getting back into it I noticed I was feeling a lot of aches and needing more recovery time then I was ever used to, this could just of been because I am now in my mid 30s. I've been few many running trainers and I thought cushioned trainers would help take some of the impact off the runs and would help with the aches. Well that didn't work for me so I looked more into a support trainer and I came across brooks, so i decided to give the brooks adrenaline 24 a try out and I loved them, they felt amazing and snug, very different to the type of trainer to a max cushion I was currently using, but after I long run, I noticed my legs wasn't as achy and i felt much better the next day. Support trainers are definitely for me and I've just bought the adrenaline 25 and looking forward to using them. The brooks website is fantastic, they have a run club which keep me motivated and set challenges with chances to win trainers and discounts on races and many other things. I had a slight problem uploading my stride points at first and contacted brooks by email, they were fantastic, Fatma from the customer service team help me sort it all out. 10/10 for me.

Très bon service client et d une rapidité a répondre au emails suite a un soucis sur une paires de chaussures.
Je ne changerai pas de marque de chaussures merci encore a Brooks

I love Brooks Trainers, originally recommended by Foot solutions in Richmond, I have worn them every day since, I have Plantar Fasciitis and Brooks Ghost together with my insoles have completely got rid of the pain, I would really recommend Brooks Ghost Max L if you do a lot of walking and have pain in your heal, really well balanced Brooks Ghost are also fantastic for running, the customer service is exceptional and I want to say a personal thank you the Camilla who was a superstar!!

Firstly, Brooks running shoes are just the best. The most comfortable running shoes I've ever experienced, both Road shoes and Trail. But this review is actually about the customer care you get with Brooks. Sometimes things break, that's just life, so when a tear appeared in my Trail shoes I was disappointed. However, when I contacted Brooks customer service they didn't hesitate to make things right, (even though I was well beyond the 90 return period). They sent me a new pair of shoes within days, no judgement, no speculation just exceptional customer service. This is what sets Brooks apart from other companies, it's not just about making the sales, it's about making the sure the customer is happy, that's what makes the difference.

Cela fait maintenant plus de cinq ans que j’utilise des chaussures Brooks, et je peux dire sans hésiter que ce sont les meilleures que j’aie jamais portées. Elles sont incroyablement confortables et ont réellement réduit mes douleurs au niveau de la voûte plantaire. Dès les premières utilisations, j’ai senti une différence notable : plus de maintien, un amorti exceptionnel et une sensation de stabilité qui fait toute la différence au quotidien.

Que ce soit pour marcher, courir légèrement ou simplement rester longtemps debout, mes Brooks m’apportent un confort incomparable. J’apprécie aussi la constance de la marque : chaque nouvelle version améliore l’expérience sans jamais sacrifier le fit ou le soutien.

C’est vraiment une entreprise qui fait les choses bien : qualité, confort et service client irréprochable. Après cinq ans d’utilisation fidèle, je peux dire que Brooks a nettement amélioré mon confort de vie et je ne peux que les recommander!

Le service client fut très compétent et m'a trouvé rapidement une solution au problème.
Je recommande vivement.