Brooks Running Recenzje 613

Pratico running e sono un cliente storico delle scarpe Brooks. Non mi aspettavo dopo l'acquisto del modello REVEL 8 un prodotto così scadente anche rispetto al prezzo alto. Dopo il primo utilizzo (1 giorno) ho verificato che il bordo della tomaia vicino ai lacci è risultato sfilacciato. Calzo il n.43 ma questo modello è più corto di altri. Caratteristica delle scarpe " made in Indonesia" e perché non avvisare il cliente in fase di presentazione?

Tried to buy the Brooks Disney shoes the second they dropped. My size was clearly available, I went straight to checkout… and their system wouldn’t let me pay (with my size still showing available for 20 minutes on their website!!!!)

While I was actively trying to complete the order, the shoes kept getting removed from my cart. At the same time, the size was still showing as available, so I had to restart the process over and over again, only for the shoes to disappear from my cart again while I was trying to check out (checkout button completely gray and not clickable).

That’s not bad luck: that’s a broken system.
No cart hold, no protection for real customers, just chaos that allows people to buy in bulk and resell. And now, of course, they’re all over Poshmark and other resale sites for 3x the price.

And customer service? Even worse. Completely dismissive, no accountability, and explanations that made absolutely no sense, especially when I have screenshots proving the opposite. It honestly felt like they were just brushing me off instead of actually helping. For a brand like Brooks, this is unacceptable. Between the faulty checkout system and the unprofessional support, this was a terrible experience. Definitely lost trust after this and will never buy from them again.

Pessima qualità, scarpe comprate da meno di un anno e il tessuto si è già rotto in più punti sia da una parte che dall’altra.

Very good trainers

I love Brooks running shoes. Now I'm also a huge fan of their after sales support. I had an issue with a relatively new pair of shoes and had the most amazing, understanding and attentive care from their EMEA B2C team (Camilla). Thank you for sorting out my issue so quickly, you've got a customer for life thanks to your amazing efforts

Der gesamte Ablauf war von Anfang bis Ende absolut reibungslos. Besonders hervorheben muss ich den Service bei der Retoure: Das ging so schnell wie bei keinem anderen Shop, den ich kenne. Die Erstattung wurde sofort veranlasst – kein langes Warten, kein Nachhaken wie bei Hoka.

Danke dafür - hier kaufe ich gerne wieder!

Era la prima volta che acquistato on line un paio di scarpe e sono rimasta piacevolmente sorpresa dall'efficenza di questo sito.
Hanno risposto esaustivamente ad ogni mia richiesta tempestivamente.
Prodotto arrivato esattamente come descritto.
Grazie mille!

Sono soddisfatto dei prodotti consigliati dai vostri collaboratori per la misura e del prodotto adatto alle mie necessità perciò continuo e consiglio i vostri prodotti sempre aggiornati all’innovazione.

Once again, Brooks is not answering the phone or communicating with me. I bought two pairs of trainers and am trying to return one pair that are too small for me. When I try to access their website to print a return label they say that they don't know who I am. Even though they have previously emailed me and sent me order confirmations.
For two days I have been trying to contact them to sort this out so that I can return one of the pairs of trainers I received.
Each time I phone them, the answering machine says that they are unable to respond as they are away on a corporate work event!!!!! This has been going on for two days!!!
Terrible coms and terrible service.

Running shoes paid but never received. It seems Brooks outsourced the sale to another company who didn't deliver. While I like brooks for running , I find that purchasing Brooks in Europe is a risky option, at least twice I paid and didn't receive them, so I am switching to ASICS even in brooks shoes adapt a bit better to my feet. On the other hand ASICS purchasing experience is BRILLIANT, no problem at all.

Jess at Customer Service went above and beyond with helping me with a small issue with my trainers. I'm a convert and Brooks is my new go-to for all trainers. The shoes are super comfortable, look good, and solved a foot pain I was having that physio didn't solve!

I bought a pair of glycerin max 2 and the sole had come unstuck on my left shoe after 50 miles. I emailed Brooks customer services and I dealt with Fatma who was super quick at responding and just couldn’t have been more helpful. I had lost my receipt from my local running specialist and therefore I didn’t expect anything but to my surprise brooks sent me a brand new pair of trainers free of charge! in a world where customer service seems a lost art this was an amazing experience! Thanks Fatma and Brooks, you have a customer for life in me.

Primo approccio con Brooks, avendo sempre considerato il brand un punto di riferimento nel settore. La mia recente esperienza ha disatteso completamente ogni aspettativa e suggerimento in maniera duplice: sul fronte del controllo qualità e sull'assistenza.
Le calzature mi sono state consegnate scollate, un difetto macroscopico evidente fin dall'apertura della confezione (tutto documentato con foto e inviato al Customer care). Ricevere un prodotto in queste condizioni denota una grave lacuna nei controlli aziendali prima della spedizione.
Purtroppo, nell'imminenza di un cammino impegnativo, ho immediatamente documentato il difetto e contattato il servizio clienti via e-mail, auspicando una rapida presa in carico per rimediare a una loro oggettiva mancanza.
A distanza di tre giorni lavorativi – tempo in cui altre aziende del settore, ben più reattive, intervengono con acribia e tempestività per tutelare il consumatore vittima di un disservizio – ho incontrato unicamente il silenzio. Dunque, nessun cenno di riscontro, nessuna rassicurazione, nessuna proposta di sostituzione rapida, di omaggio o buono che sia, nessun gesto di cura.
Pur potendo comprendere i fisiologici tempi tecnici di un customer care e le festività pasquali, l'assoluta indifferenza di fronte a un'esigenza urgente, per giunta causata dalla consegna di un prodotto fallato in origine, è inaccettabile. Non sono a pretendere scuse o chissà quali buoni omaggio, solo: professionalità e cura del consumatore.
Questo disinteresse mi ha costretto, mio malgrado, a rivolgermi urgentemente a un marchio concorrente per far fronte alla mia imminente partenza.
Un'azienda di calibro non si valuta solo dalla capacità di vendere, ma dalla solerzia e dalla signorilità con cui interviene quando immette sul mercato un prodotto difettoso.

Returned within first 7 days of use as per the return guarantee. Delivered to warehouse a week later. After one month still no refund, I've been chasing customer services for the last two weeks and no update other than awaiting warehouse.

I ordered a pair of trainers from brooks to have DPD loose them in transit. When escalated to Brooks they were unable to find my parcel neither where DPD. I have to launch 2 investigations into this which lasted over a month before I received my refund back even though it had been offered prior but Brooks stated they could not refund until the product was found. This was also despite me sending them multiple screenshots of the messages I had with DPD saying they had the parcel in there depot.

Es ist sehr schade, dass die Fa. Brooks scheinbar die Passform des Glycerin 22 geändert hat. Ich hatte von dem Typ Glycerin die Modelle 16 und 20 (mittlere Breite), welche hervorragend zu meinen Füßen passten. Dies hat sich offensichtlich mit dem neuesten Modell Glycerin 22 geändert. Nachdem ich dieses Modell am letzten Wochenende ausprobiert habe, musste ich feststellen, dass die Passform im Zehenbereich mittlerweile sehr unangenehm ist. Die Zehen haben demnach viel weniger Platz und werden beim Gehen/Laufen zusammengedrückt. Mein Gelenk am großen linken Zeh ist dermaßen angeschwollen, dass ich den Schuh kaum noch an- bzw. ausziehen konnte. Am kleinen Zeh links habe ich eine Blase bekommen, was mir bei Brooks-Schuhen noch nie passiert ist… Auch der rechte Schuh erzeugte im Bereich der mittleren Zehengelenke immer größere Schmerzen, so dass ich die Schuhe wechseln musste.
Ich verstehe nicht, warum bei diesen Schuhen mit jedem neuen Modell auch die Passform derart geändert wird. Beim ersten Anprobieren fiel mir die verengte Passform nicht so sehr auf, die Konsequenzen spürte ich wie gesagt erst nachdem ich die Schuhe über 2 Tage viel getragen habe.
Schade, das war es dann mit Brooks für mich. Ich habe keine Lust mehr mir Schuhe zu kaufen, die sehr teuer (180€) sind und bei denen ich dann nach einigen "Benutzertagen" erst merke, wie unbequem und schmerzhaft sie sind.
Unerklärlich, was die Fa. Brooks antreibt, gute Schuhmodelle so zu verändern, dass sie dem Kunden Schmerzen zufügen. Echt schade, bye bye Brooks!

Jessica from Brooks Runner Experience Representative helped me tremendously. Really kind, thoughtful and supportive throughout. Undoubtedly the greatest customer experience one can wish for

Really need to improve the new model of the Adrenaline GTS 25 .. they are awful , foot position is so different from the 24’s … with such huge changes they should be sold as a completely different running shoe not just an updated version. Left me hobbling with a swollen ankle. Not suitable at all… BRING BACK THE 24’s

The customer service I have recently experienced with Brooks has been 5 Star and more. I wish I could give Jess, the customer service member of staff, 10 Stars!!! She replied immediately to all my emails and went above and beyond to sort out the issue I had. It was resolved quickly and very much to my satisfaction. I have never received such excellent customer service anywhere. I couldn't recommend this company highly enough!

Excellent customer service. I dealt with Camilla who was so helpful.