Brooks Running Recenzje 613

My only go to for running trainers .
Any issues resolved immediately ! Customer service team are a credit - (special mention to Fatma) they listen and don’t give excuses . If you’re not happy they genuinely are there to help you . Would 100 % recommend them if you are unsure ! You will not be disappointed.

I ordered a pair of Glycerine Max 2 from a different retailer, not from Brooks direct. I had some trouble with pain/bleeding missing toenails etc. I queried the 90 day run happy promise and the other retailer told me to contact Brooks directly. I spoke with someone over the phone who then directed my issue to email. After a few emails back and forth a lovely lady called Camilla sorted my problem out and sent me a new pair of trainers. It was clearly my mistake in ordering the wrong size. I was advised to get a gait analysis from one of Brooks trusted retailers, which I did. As it turned out the Glycerine Max were good for me, I just needed a bigger size. Camilla was incredibly helpful and kind and made the process really easy and I couldn’t be more grateful! Thank you!

UPDATE: Brooks responded positively to my recent order issue. I am still waiting for a new order. I will leave as is, or if upon receipt of the new order is incorrect, will update again.

I ordered men’s adrenaline extra wides, 11.5. I received women’s reg 8. Uhm. The Brooks brand is going downhill. I’ll update IF return is satisfactory, and I am able to, here. Too bad. I am really liking the Hoka vibes right about now.

Excellent customer service from the beginning to the end from Jess when using the 90 day returns policy.

Al meerdere paren fijne schoenen versleten. En toen een paar niet voldeed was de klantenservice super.

bought a pair of Caldera 8 which had an issue on the upper. had a claim open with Brooks and they purposed a one-time courtesy pair replacement.
Good Customer service! Good Trust!

My wife recently experienced a minor issue with a set of Brooks Running shoes and provided feedback to the company. She had bought Brooks Running shoes for many years and wished only to make the company aware.
Having provided the feedback Brooks Running conducted a very prompt investigation and without hesitation offered to replace the shoes which was unexpected.
Thanks to Fatma for her great and prompt communication.

I'm on my 3rd pair of Brooks running Trainers now, the Adrenaline GTS. This year, I brought the latest version, I did a 10k road run, and some of the stitching had appeared to pull/thread. I emailed Brookw with photos and explained I'd only been out once...customer service was super swift, and a replacement pair of trainers are now in the post!

Absolutely fantastic customer service!!!! Jessica replied to my email so promptly was super helpful & I'm delighted with howissue was dealt with 😀 great job 👏 well done Brooks 💯% on customer service. Thank you Jessica 🤗

Got in touch with Brooks customer service as I felt my pair of Adrenaline 24 GTS trainers had worn out a bit prematurely (I think a slightly harder rubber on the sole could have slowed the issue). Got connected with Jess, who was super prompt, proactive and able to sort out a great solution for me.

Great products, great customer service, and 90 day trial period, can't recommend Brooks enough.

My Brooks running shoes are gorgeous! I love them. Customer Service is prompt and friendly too. I love this company! Thank you customer service for all your help with my order!

I have always loved Brooke’s trainers so when there was an issue with my new ones I was disappointed. However, Jess resolved my issue really quickly and was very pleasant throughout. These trainers are the best!

Der Kundenservice ist außergewöhnlich!
Meine Anliegen wurden zu meiner vollsten Zufriedenheit beantwortet und gelöst. Die Mitarbeiter sind super nett und kompetent und finden immer eine passende Lösung für die Kunden!

il servizio CUSTOMER SERVICE è a dir poco eccellente!! Sono stati super gentilissimi e disponibili. Vi ringrazio nuovamente, siete SUPER!!

Offered a refund which i accepted but then they stopped replying to my emails, no refund given!!!!!!! AVOID!!!!!!!!

J’ai acheté une paire de chaussures chez Brooks Running et malheureusement elles se sont abîmées assez rapidement (un trou est apparu). J’étais un peu déçu au début, mais le service client a été très réactif. Après les avoir contactés, ils ont rapidement pris en charge mon problème et m’ont remplacé la paire sans difficulté.
Au final, même s’il y a eu un souci avec le produit, je tiens à souligner le sérieux et le professionnalisme de l’entreprise. Très bon service après-vente, je recommande.

Muy mala experiencia.

Pedí 2 pares de zapatillas que nunca recibí. El transportista afirma que el paquete fue entregado y recogido, lo cual es totalmente falso: ese día yo estaba trabajando, vivo solo y ningún vecino ha recibido el paquete por mí.

A pesar de mi reclamación, han pasado ya más de dos semanas sin ninguna respuesta ni solución por parte del servicio al cliente.

Me he visto obligado a comprar las zapatillas en tienda física debido a la urgencia, lo cual es inaceptable.

Falta total de seriedad y seguimiento. No lo recomiendo en absoluto.

Servizio clienti ottimo, mi hanno risposto subito per informazioni riguardo ad un reso/cambio e con molta gentilezza e disponibilità

Der Kontakt mit dem Kundensupport war äußerst freundlich und hilfreich. Mir wurde sehr entgegenkommen, vielen Dank dafür.

Quick delivery and excellent customer support. Kindly recommended!