Brooks Running Recenzje 613

I bought a pair of trainers from their online store in November, which i didnt receive. I asked for a refund and was assured by Jessica i would be refunded asap. I waited over a month and still no refund. Jessica again assured me this was being taken care of...still nothing. After a third email, Jessica said she would refund manually, but still nothing...in the end i had to do a chargeback on my credit card to reclaim my money.
Terrible customer service. I certainly wont be shopping with them again.

poco disponibile a farmi provare altre scarpe, solo 1 che indossata sembravo una papera punta larghissima, senza sostegno, diciamo che un commesso più disponibile ci vorrebbe

Ich habe vor gut einem Jahr zum Geburtstag Brooks Ghost 16 bekommen. Leider hatten diese einen Materialfehler und ich könnte sie nicht benutzen... Sie lagen dann warm und trocken im Schrank... Jetzt kurz vor einem RUN habe ich mich entschieden nachzufragen ob eine Reklamation oder Umtausch möglich wäre - Brooks Kundenservice hat innerhalb eines Werktags alles mit mir abgeklärt und mir eine Erstattung der Schuhe gegeben. Natürlich habe ich jegliche Beweise etc vorgelegt aber es ging so schnell so freundlich so kulant - das ich nur jeden Jogger/Runner diese Marke empfehlen kann sie kümmern sich extrem gut um ihre Kunden!

Got a pair of white leather brooks through brooks customer service who listened carefully of my needs then recommended the pair for me. It exactly fits my needs - light, comfortable, stylish, functional with city walking and jogging.

I bought some running shoes direct from Brooks. They do a no fuss 90 day refund if you don't get on with them. I have had two pairs of other Brooks running shoes and they were mostly fine but this pair I had problems with. I returned them to Brooks (FREE) and had a full refund next day. That is good customer service and I am happy to use Brooks running again.

J’ai contacté Brook pour un problème sur mes Chaussure, au bout de très peu de kilomètres, la Chaussure s’est déchirée de chaque côté du mesh au bout de 300 km. Mon dossier a été géré rapidement et j’ai eu un SAV pour le changement des chaussures, je suis ravi.

I have been wearing Brooks for many years from the years of marathons and feature runs to my suburban circuits and trails I tend to do these days. No lower leg issues while wearing them. However recently I had an issue with a new pair of runners - a defect. Brooks took a look at the issue via images and replaced these with a new pair. Thats real class!

Ho inviato l'esame baropodometrico (del mio piede in fase statica e dinamica) a Brooks, che mi ha fornito in brevissimo tempo indicazioni sulla scarpa adatta per me. Spero che il consiglio sia azzeccato.

Esperienza molto negativa con Brooks.
Sul sito compare un pop-up che pubblicizza uno sconto del 20%; successivamente ho scoperto che la promozione era valida solo sull’abbigliamento e non sulle scarpe, quindi riconosco l’errore iniziale.

Il vero problema, però, è stato il servizio clienti: risposte poco chiare, automatiche e completamente prive di empatia. Mi è stato suggerito di procedere comunque con l’ordine per poi modificarlo, ma una volta effettuato l’acquisto l’ordine non era né modificabile né annullabile. L’unica “soluzione” proposta è stata il reso, con perdita di tempo per il rimborso.

Anche davanti a una situazione eccezionale, l’assistenza si è limitata a risposte standard, senza alcun reale tentativo di venire incontro al cliente. Nessuna flessibilità, nessuna comprensione. Davvero deludente.

Cancelled my order for no reason. I fully believe this is discrimination and racism. I used a discount code now when trying to place a new order it does not work. Avoid them and go elsewhere many better brands.

Camilla looked after me as if I was a member of her family 10/10,
Thanks very much for that, could not praise you enough.

Excellent products, backed up by a first class customer service. Both Fatma and Oly were a joy to deal with and I would not fail to recommend Brooks Running.

Sorted out some spare insoles free of charge.

Service clientèle, notamment Olivia, a été à mon écoute et après l'envoi de photos, une nouvelle paire de chaussures d'un modèle supérieur m'a été envoyé.
Cette version Ghost 17 est formidable, je me sens comme dans des chaussons.
Bravo 👏

Camilla was fantastic at sorting out an issue I had with a Brooks shoe I had purchased. Communication both over the phone and on email was swift and professional. Camilla was extremely understanding and helpful, offering nothing short of a professional, kind customer service. It is great to see larger companies still offering personal customer service, and truly caring for their customers. Thank you Brooks!

Camilla was so helpful sorting out a sizing issue for me. Such good customer service.

I have ran in Brooks trainers for many years. I purchased a pair of Brooks trainers but not directly from Brooks. When the retailer wouldn’t help resolve an issue I had with the trainers, Brooks resolved this directly.

The customer service from Fatma was out of this world! So patient, accommodating and supported me through every step of the way with finding the right shoe! Amazing!

Avendo particolari esigenze per la conformazione del piede, ho scritto all'assistenza per un consulto tecnico su alcuni modelli: le risposte sono state veloci e articolate, aggiungendo informazioni utili per fare un acquisto più consapevole. bravi !

Scarpe consigliate dal mio Podologo e tecnico ortopedico. Sono leggere, confortevoli, correggono il mio problema di deambulazione ed anche molto belle. Le ho acquistate sul sito perché nei negozi non ho trovato i colori che desideravo