I love Brooks running shoes. Now I'm also a huge fan of their after sales support. I had an issue with a relatively new pair of shoes and had the most amazing, understanding and attentive care from th... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Der gesamte Ablauf war von Anfang bis Ende absolut reibungslos. Besonders hervorheben muss ich den Service bei der Retoure: Das ging so schnell wie bei keinem anderen Shop, den ich kenne. Die Erstat... Zobacz więcej
Pratico running e sono un cliente storico delle scarpe Brooks. Non mi aspettavo dopo l'acquisto del modello REVEL 8 un prodotto così scadente anche rispetto al prezzo alto. Dopo il primo utilizzo (1 g... Zobacz więcej
Era la prima volta che acquistato on line un paio di scarpe e sono rimasta piacevolmente sorpresa dall'efficenza di questo sito. Hanno risposto esaustivamente ad ogni mia richiesta tempestivamente... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Brooks has never been good at standing still. Since 1914, we’ve been propelled by a never-ending curiosity with how humans move. Because, to us, movement is the key to feeling more alive. Our shoes, gear, and experiences all have a singular goal in mind. We want to make sure each run, walk, and workout is better than before — a simple enough principle that guides every design and engineering choice we make. We’re all moving towards something. Whether it’s a headspace, a feeling, or a finish line. LET'S RUN THERE
Dane kontaktowe
Olympisch Stadion 33, 1076 DE, Amsterdam, Holandia
- info@brooksrunning.eu
- brooksrunning.com
Odpowiada na 47% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Goede service en prachtige schoenen.
De schoenen lopen en rennen prima, ik ben zeer tevreden en wil snel weer een paar kopen.
Not fit for the purpose
I’ve owned two pairs of Glycerin 20s and they were both excellent, but my current Glycerin 22 GTS has been a real disappointment, and it’s only two months old. The main issue is the very soft foam used for extra cushioning — it damages easily. In my case, the sides wore down quickly from light rubbing against the pedal straps on a stationary bike at the gym. There was no indication that these shoes shouldn’t be used on a bike.
Ultimately, it depends on what you need the shoes for. They’re fine for walking, but if you do any activity where the sides might take impact or friction, these are not the right shoes.”
Worth the Price!
I had a minor issue with quality on some running shoes. Brooks was quick to respond and incredibly accommodating. They shipped out a new pair. I’m thrilled with the fit and quality and feel that the price is worth their willingness to stand behind their shoes.
Poor customer care …
I put a couple of Reviews on this site regarding the withdrawal by Brooks of the Adrenaline Shoe and the consistent lack of availability of Size and Width Fittings online ! Nothing has changed there !
I had reached out Brooks on the Email that they gave me and received no reply.
It is pretty clear to me that they only replied to me to give the impression that they are a caring Company who look after their customers - quite frankly nothing is from the truth.
Over the last 5 years, I reckon that I have spent at least £3,000 on Brooks Adrenaline shoes and been happy with them - now my choice of Adrenaline shoes is Un Ugly pair of Black Monstrosities that frankly wouldn’t be out of place in Pound Stretcher
I am both saddened and angry that Brooks would treat a loyal customer in this way - but there you go ! Profit first eh ?
I’m done with Brooks now - absolutely no more praise or purchases from me

Odpowiedź od Brooks Running
Brooks running shoes are my go-to…
Brooks running shoes are my go-to running shoes.
There’s a fantastic range to suit all needs, all gaits, with or without support in a myriad range of colours.
But, for me, what sets Brooks Running apart from its competitors is the customer service.
You can purchase a pair of Brooks runners online and wear them as normal and if you find that, for whatever reason, they don’t suit you they can be returned for exchange or refund within 90 days.
This can be done online.
If you choose to call Brooks Running or correspond via email then you’ll find that the customer service staff to be helpful, supportive, understanding and efficient.
If they say they will do something then they are good to their word.
You can trust them to do as they say.
So, with a fabulous product and the best customer experience I 100% recommend you buy Brooks Running shoes.
Very nice running gear
Very nice and, lovely running gear. And good services.
Buena atención al cliente
La atencion al cliente fue muy correcta, la chica muy simpatico y atenta
Riesengroßes Kompliment!
Meine Rückmeldung an den Kundenservice wurde sofort aufgenommen, beantwortet und an die zuständige Stelle weitergeleitet. Dann durchgehend weiter verfolgt - ich fühlte mich die ganze Zeit über bestens betreut. Riesengroßes Kompliment und herzlichen Dank für diesen tollen Service!
Comfy shoes and top customer service
Very helpful customer service and a swift response to my e-mail. 100% recommendation!
Their customer service is top notch
Their customer service is top notch, I used their feedback form to mention an issue i was having with my pair of shoes and I was contacted immediately, after explaining to them, my shoes were replaced within 24 hours. This is in addition to my Glycerin Max being the comfiest pair of shoes I have ever worn.
I got great help when I emailed brooks…
I got great help when I emailed brooks there runners are so comfy and I’d 100% recommend
Supersnelle levering, heerlijke hardloopschoenen
Supersnelle levering. Heerlijke hardloopschoenen. Ik heb ze nu 2 weken en heb meerdere trainingen gedaan.
Brooks is the number one shoe brand for…
Brooks is the number one shoe brand for me! I prefer their max models, especially the Glycerin Max 2 and Hyperion Max 3, which are both amazing. I use the regular Glycerin for everyday wear, and because I have bad feet, they really help keep them feeling good.
I also love the Hyperion Elite for intervals and races. They’re perfect: light, fast, and responsive.
I recently bought the new Chariot yesterday. They look so nice and comfortable, and I can’t wait to try them out!
Best shoes I’ve ever had
Ghost Trail
Mina Ghost Trail är numera mina favoritskor. Dessutom snabb leverans.
Great customer service
The shoes arrived promptly, and were great, just not for me in terms of my own running needs. Brooks came into their own at the point of needing to return. There was an issue with my chosen method, and I despite having proof of postage the delivery company and drop off point werent helpful. Fatma at Brooks went above and beyond and resolved the issue for me, despite it not being their issue to solve really.
Super schoenen
Super schoenen! Ik gebruik meerdere schoenen van brooks en elke keer ben ik enorm enthousiast. Een echte aanrader, vooral de shoefinder zal ik aanraden
Amazing quality shoes with great…
Amazing quality shoes with great support - im not having pains after running anymore
Excellent Customer Service
Had an issue with my trainers developing a ridge in the cushioning on one of the heels. No problem at all to receive a replacement pair; excellent service by Fatma on behalf of Brooks.
Shoe never shipped…
After careful research and consideration, and getting fed up waiting for New Balance to release the NB 1080 v15, I opted for the Brooks Glycerin Max.
I’d love to tell you the shoe was great, but I’ve never received it. A week after ordering, and having reached out to Brooks, I have yet to receive the shoe, get any form of update re when it will be despatched or simply some form of information form their customer service team.
When spending £180 on a trainer I think it’s fair to expect shipping within the timescales and a reply from their customer service team.
Back to New Balance for me.

Odpowiedź od Brooks Running
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