Bromford Recenzje 

I'd leave zero stars if I could absolute joke! Company policies mean nothing to them They even try to carry out structural work without building regulations approved by the council
(I rang Building Control to check) they send independent surveyors out to bypass the council! Our Area manager is useless we were moved into our property 9 months ago and still waiting for major repairs with no start date even after stage 1 and 2 complaints and passing the complaint onto the housing ombudsman. We've had an uninhabitable living room and bedroom, damp and mould, hole in ceiling, unsupported chimney breast the list goes on...For 9 months so far and no completion dates. 3 young kids living here they do not care! and constant lies from every angle! And still not one person is trying to help resolve this (all executives are aware of our situation) We DO NOT recommend Bromford at all!!

Many thanks to Dave M & Lee N for the fantastic work they both completed in my front & back garden today.
I have got to say they did the most amazing job & cleaned up exceptionally well afterwards.
Two very professional people & Bromford housing are very lucky to have them.
Thanks so much to both of you.🙂

Rick came to sort some pavers outside my shed he was brilliant lovely friendly man did a really good job I'll have him back for jobs anytime.

Extremely disappointing and, frankly, one of the most frustrating organisations I have ever had to deal with.

Bromford is incredibly unresponsive and seemingly incapable of providing straightforward answers to straightforward questions. When you do eventually get a response, rather than actually answering the question, you are routinely directed to a generic guide or webpage and left to work it out yourself.

There is very little sense of ownership, communication or willingness to actually help. You can send a clear and specific question and receive a link to a document that doesn't answer what you asked. It feels like the objective is to close the enquiry rather than resolve the issue.

I have never dealt with a housing association that has been this unhelpful and difficult to communicate with. If you need anything that falls outside the most basic, standardised process, be prepared for a frustrating experience.

For an organisation dealing with people's homes and often very significant financial decisions, the level of communication and customer service is simply not good enough.

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I have contacted you directly no response. Neighbourhood Coach has left with no replacement given. Your bog standard reply appearing to be helpful is just lip service.

Simon Morgan came to fix the broken handle on my front door , he did that and he even then fixed my actual door as it wouldnt close properly , it’s amazing now like a different door , Thankyou so much he’s been to repair things before in my house and is always so so lovely and polite ! Lisa

The chap that came out this morning was professional, friendly and did a fantastic job! If only everyone was like that.

Christopher Gardner replaced our bay window board after some rodent infestation had been dealt with. He was polite, professional and friendly. He completed a brilliant job and cleared up the mess after too. 10/10.

Great job by Richard very professional

Mike has been an excellent worker very pleasant and helpful a pleasure to have in our home
Sam & Nigel

The people on the ground at Bromford are brilliant I had Christopher, Nick W and Keith M come out. But there hands are tied to what they can do. I keep reporting the same issue but the jobs don’t get replayed to the men actually coming out. But these men were so good today and did what they could

Another great job completed by Nick and Keith in my home.
Worked efficiently with respect to my property. Talked me through what they were doing and left the place nice and tidy. They are always happy to help.
Great friendly team. Many thanks.

Dave Manning came and put us a new gate on , very polite , excellent job , work was very high standard , cleaned up

The man (keith morgan) that came to do my door and toilet was brilliant, polite, chatty, every thing that you could want from a maintenance person, he also talked through what he was doing, brilliant, he can come again, Christine Evans.

Dawn at customer service provided great assistance today in sorting all my enquiries that I have been chasing for months on. Other people passed me around to different teams but Dawn sorted everything for me, thank you for your help today :)

Christopher Gardner has done a good and speedy job of fixing my kitchen window .

Jason mcinerny did an excellent job. Very swift and polite

Today (Thursday) I had two repairs booked, the first for a defective exterior down pipe, and the second to adjust two internal doors that were defective through slight settlement ( being relatively new build property) the repair operative arrived and discussed my repair requests. He advised me that he had not been assigned to look at the internal doors. However, he said he would take a look at them for us.

He completed the first repair to the down pipe and then kindly took a look at the doors and determined that they just needed slight adjustment and said he would adjust them for us, he very professionally adjusted both doors and they are now correctly opening and closing.

I cannot speak highly enough of your operative, he was polite and friendly and very professional and he is a credit and ambassador for Bromford

It’s representatives of your organisation like this gentleman that add. value and positive representationally to Bromford

Jason
Mclnerney came out today from bromford housing he did a great job . Fast work amazing. Jason Mclnerney did more work fixed my bath and even fixed my back door amazing job 17.09.26

really good, quick efficient work.
very happy! Thank you!

Based on our experience today, it was really good. Dawn who we spoke to at customer service was able to see what the issue was, told me that there was an additional issue. She was able to raise an urgent ticket for an electrician to attend the property.