I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider... Zobacz więcej
Reakcja na opinię
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Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.H... Zobacz więcej
Reakcja na opinię
Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them. **Up... Zobacz więcej
Reakcja na opinię
Didn't have to do anything - received an email saying my reward had arrived and it was a super easy process to follow.Picked my reward and within seconds got an email confirming such👌🏻👌🏻👌🏻
Informacje dotyczące firmy
Napisane przez firmę
We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie.
Dane kontaktowe
9 Hills Road, CB2 1GE, Cambridge, Zjednoczone Królestwo
- 01223 297862
- feedback@broadbandgenie.co.uk.
- broadbandgenie.co.uk
4,4
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
You need to call them to confirm
I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider to avoid legal action. Lucky from Rise advised that all customers of Broadband Genie should call up to check that the one-time switch has been processed. BroadbandGenie provide quick professional responses
3 czerwca 2026
Opinia niezależna
Odpowiedź od Broadband Genie
Hi Richard,
Firstly to introduce myself, my name is Chris and I am the Interim MD at Broadband Genie. I wanted to confirm we do not notify any previous suppliers when customers switch providers. Your new provider should handle the entire process on your behalf, including canceling your old service.
Could you please contact me at chris.said@broadbandgenie.co.uk as I am already in discussions with Rise Fibre here on updating the advice they give to their staff. Your order reference would be very helpful here.
I look forward to hearing from you.
Regards,
Chris
Further to this I have received feedback from Rise Fibre on this switch and they have listened to the phone call between yourself and their telesales agent and have provided the following information:
"Unfortunately the customer’s statement isn’t reflective to what is on the call with our team. The agent had mentioned that if OTS wasn’t showing as expected they should have sought advice on OTS before completing the order and tried to support the customer. OTS wasn’t completed at the time of the sale.
Overall, unfortunately it seems like the customer misunderstood the OTS process and the consequence of what not processing it meant for themselves."
As discussed please feel free to email me if you dispute any of the above.
Kind regards,
Chris
This company done exactly everything…
This company done exactly everything correctly and in good time Extremely pleased.
27 stycznia 2026
Odpowiedź od Broadband Genie
Thank you for the kind review James, it's really appreciated. Enjoy your new broadband
Was sold a 5g three mobile broadband…
Was sold a 5g three mobile broadband deal that was advertised as 200mbps when it averages 1mbps. Three broadband is appalling and broadband genie totally mis-sold the package based on totally falsely advertised speeds. Three broadband customer service is pretty awful too and they seem to have no real clue about the speeds and services you should receive or how to address issues with network coverage. Desperately disappointed with my experience in every way possible. Provided Broadband Genie with postcode 16 days ago and still no response as to why they are falsely advertising these packages.
3 czerwca 2026
Opinia niezależna
Odpowiedź od Broadband Genie
Hi there, I'm Pete from Broadband Genie. Firstly I'm really sorry you've had a poor experience, but we look forward to making this right for you.
Three give us a specific list of postcodes to show their 5G products to ensure we only show them in high performing areas so we're very sorry to hear this. Could you possibly send your postcode to feedback@broadbandgenie.co.uk so we can raise this with Three?
In that email could you also give us the details about your purchase and we will look into the issue with your voucher too.
Thanks and apologies again,
Pete
Promised a no hassle £50 credit for…
Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.Head of marketing Peter Ames underwent a thorough investigation,and although still not reimbursed yet by Three has been kind enough to provide my chosen vouchers in rapid time.Thanks Pete for all your thoroughness and expedience enabling a high experience score.Well done.
1 maja 2026
Opinia niezależna
Odpowiedź od Broadband Genie
Hi there, I'm really to sorry you've been having an issue with your £50 credit. We do not reject the orders ourselves, nor do we share your email with anyone, so I wonder if you might have used another site.
Regardless, I'd really like to resolve this for you, so could you please email me personally on peter.ames@broadbandgenie.co.uk and we'll with all the details of the issue you're facing and we'll look into it for you.
Hope to speak to you soon,
Pete from Genie
Update: We're very pleased to have been able to sort this for you. Many thanks for the updated review and enjoy the voucher!
Good site.
Game coverage could be broader.
Games I could play where presented well.
Very much enjoyed meeting new players.
28 kwietnia 2026
Excellent service
Excellent service. I received my voucher as promised. I would recommend this.
28 kwietnia 2026
Excellent reception very happy as long…
Excellent reception very happy as long as price doesn’t rise too much
28 kwietnia 2026
Nothing was done
Nothing was done, nothing was switched over. I lost internet service for over 48 hours. I never received any of the services or packages i was promised.
Joke service.
28 kwietnia 2026
Odpowiedź od Broadband Genie
Hi there, I'm really sorry to hear you've had an issue with your connection. We are just a comparison site ourselves, so we don't have any control over the service itself, but we would still like to help. Could you email me personally on peter.ames@broadbandgenie.co.uk and we'll do our very best to help.
Thanks,
Pete at Genie
Totally forgot I had still to collect…
Totally forgot I had still to collect the reward. So grateful for the reminder.
28 kwietnia 2026
Odpowiedź od Broadband Genie
You are very welcome! Hope to see you again for another switch.
Pete at Genie
Very efficient process to get the…
Very efficient process to get the rewards voucher.
I had actually forgotten about it before I got my email!
28 kwietnia 2026
Odpowiedź od Broadband Genie
We're really happy to hear that! Hope to see you in a little while for your next switch.
Bonus reward that I'd forgot about👍🏻
Didn't have to do anything - received an email saying my reward had arrived and it was a super easy process to follow.Picked my reward and within seconds got an email confirming such👌🏻👌🏻👌🏻
28 kwietnia 2026
Great service
Great service, rewards delivered on time and as expected. Highly recommend!
14 kwietnia 2026
Odpowiedź od Broadband Genie
Thanks so much! Hope to see you again for your next switch.
Never received vouchers
Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them.
**Update had a response on the 27/04/26 From P/A who works for Broadband Genie asking for additional information like my Web order date ordered and voucher value and asked to send to there requested team I have done this on the same day and have heard nothing so once again this falls on deaf ears!!
Update 06/05/2026
*Peter E from Broadband Genie has delt with this matter very professional and promptly and complaint thank you once again Peter
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Broadband Genie
Hi there, it's Pete from Genie here. Sorry to hear you've had issues with your voucher. The sending of vouchers for Vodafone is handled entirely by themselves and their partner Giftcloud. But we'll do our very best to help you with this and get it all sorted. I will follow up over email today.
Many thanks, Pete.
Urgent safeguarding
I'm waiting for my 140 pound gift card I've email yourself giftcloud and vodaphone as I am under safeguarding after a victim of assault to relise the Token so I can use it for food obviously dosnt read there urgent emails mp and solicitors involved re safeguarding and vunlability they can override and send the token I signed up in jan Vodafone agree Hooe this can be resolved today by a human not a template
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Broadband Genie
Good morning, I am very sorry to hear about the issues you are facing. We will do all we possibly can to help. It's important I state that the sending of vouchers is handled entirely by Vodafone and their partners, Giftcloud. But again, we will do all we can to help here. We have received your emails and will be back in touch there.
Many thanks, Pete from Genie
free money YAY!
I have no idea who broadbandgenie is but they sent me 50 quid so they are ok by me.
14 kwietnia 2026
Odpowiedź od Broadband Genie
We're very happy to help - we hope you'll remember us for your next switch!
Thanks for making it easier to choose…
Thanks for making it easier to choose among the different options available!
14 kwietnia 2026
Odpowiedź od Broadband Genie
Our pleasure! Glad you've had a great experience with Broadband Genie and we hope we'll see you for your next switch.
I got my rewards for joining 3g and I…
I got my rewards for joining 3g and I saved over 200 pounds and got 50 pounds voucher from gine
14 kwietnia 2026
Odpowiedź od Broadband Genie
We love to hear stories like this. Thanks for using Broadband Genie and hopefully see you for your next switch!
Odpowiedź od Broadband Genie
Thanks so much for your 5-star review! We hope to see you again for your next broadband switch!
Thanks again :-)
Pete from Genie
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