Wow Incredible service. I accidentally cut through my Broadband cable with a hedge cutter yesterday at approx 5pm. I called up a prompt customer service agent called Ismihana, Wow extremely helpfu... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I spoke with Mia at Cuckoo Fibre, who helped me sort out my bill and renew my contract, and I honestly couldn’t be more grateful. She was kind, compassionate, and incredibly generous with her time... Zobacz więcej
I emailed Cuckoo as we had been experiencing Internet dropout. Turns out our router was an older model and needed upgrading. Abdulah was quick to respond to all of my emails. He explained the situatio... Zobacz więcej
Reakcja na opinię
I had no problem with the “non human” element of Cuckoo service but they really let me down when it came to moving house. First of all because my buyer had made a request with another company they cou... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostawca internetowy
- Dostawca usług internetowych
- Dostawca internetu i telefonu
- Dostawca usług telekomunikacyjnych
Napisane przez firmę
Full fibre speeds and the best customer service you've ever had. We're on a mission to make broadband simple, for good. We’re as fed up with broadband as you are, with its terrible service, complex deals and sky-high prices. Fancy switching broadband for the very last time?
Dane kontaktowe
Milford House, Pynes Hill, EX2 5AZ, Exeter, Zjednoczone Królestwo
- customercare@cuckoo.co
- cuckoo.co
Odpowiada na 99% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Wow Incredible service
Wow Incredible service. I accidentally cut through my Broadband cable with a hedge cutter yesterday at approx 5pm. I called up a prompt customer service agent called Ismihana, Wow extremely helpful and great advice.
I was asleep this morning and they were already here and the lads this morning were incredible too from City fibre.
Highly recommended. Great job.
Very Polite on phone and very helpful…
Very Polite on phone and very helpful and I have had no problems since been with Cuckoo very happy
Great CS
After having some difficulties I called and spoke to Stevo who was very friendly and a great help getting me set up.
Great customer service from a great guy
Very good service!
Vladimir was very very clear in explaining the bill and assisted me with all my queries.
Excellent
Excellent. Polite, courteous, understood and resolved in quick fashion. Delighted!
Adisha was a great help easy to explain…
Adisha was a great help easy to explain everything. She was lovely
Mia was very helpful and explained the…
Mia was very helpful and explained the situation clearly. She then proceeded to set up my direct debit and payment plan.
Thank you Mia for your help.
Kind regards
Charles
Excellent service by Irma
Today I was helped by Irma and would like to thank her and the team at Cuckoo for a prompt and professional service. Irma directly resolved my query with a very positive outcome. Would recommend Cuckoo
Mia at Cuckoo Fibre
I spoke with Mia at Cuckoo Fibre, who helped me sort out my bill and renew my contract, and I honestly couldn’t be more grateful. She was kind, compassionate, and incredibly generous with her time, making sure everything was clear and that I got a brilliant deal.
In the past, I haven’t had the best experience with Cuckoo and often felt unimportant as an “old customer.” However, Mia completely turned that around. She went out of her way to help me and genuinely restored my faith in the company.
Thank you, Mia — your support really made a difference.
I had a issue and was sorted very…
I had a issue and was sorted very quickly
Thank you
Edvin was great
Edvin was great, he understood the problem and was methodical in his approach. He sorted the problem for us within a couple of hours.
I really do think that when customer service is this good, its worth talking about.
Cause it was all sorted and they were…
Cause it was all sorted and they were helpful and really polite
The person u spoke to was very nice and…
The person u spoke to was very nice and gentle. I hope more people end up choosing cuckoo from fibre
Mia was clear and very helpful
Mia was clear and very helpful. She managed to resolve my issue very quickly.
Stevo helped me save money today
Stevo helped me save money today.
Cuckoo have always been a great provider. Never had an issue.
Cuckoo customer service
Mia from Cuckoo dealt with my case very well- she was pleasant and informative.

Odpowiedź od Cuckoo Broadband
Steve was able to save me a lot of…
Steve was able to save me a lot of money on my broadband with Cuckoo. Very happy 😀

Odpowiedź od Cuckoo Broadband

Odpowiedź od Cuckoo Broadband
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







