BOXRAW Recenzje 

Good communication, great products.

always had a good experience with boxraw! orders never had issues! quality of gear/equipment has always been amazing!

recently i ran into an issue with my order but despite it being a very busy period due to the summer sale, Herrick and his team resolved the issue as quickly as they could and everything was handled professionally and efficiently!

to anyone wondering if they should pull the trigger and go for boxraw, i highly recommend it!

Shocking customer support and services. Do not bothering buying from them.


Despite being informed by email that a replacement had been delivered of my XL hoodie there is no evidence whatsoever of this on my Ring doorbell footage no delivery was made. I have sent multiple emails trying to resolve this matter, yet I have received no meaningful assistance. Instead, I have only been met with automated responses, with no opportunity to speak to a human member of the customer service team. This has wasted a significant amount of my time and has caused unnecessary frustration. I still waiting on a refund for a T-shirt and over £50 out of pocket.

I’ve made a total of 3 orders from Bulgaria. There were quite a fee complications and over 1 week delays on 2 out of the 3. Their customer support isn’t too helpful. I did, however received everything I ordered at the end and I need to be honest - the sheer quality of the products more than makes up for the hassle with receiving the packages. The quality is better than the big brands in the industry. I personally place them above Nike, Adidas, Under Armour etc. Very pleased! Wonderful materials and quality craftsmanship!

Had an issue lately, which was a damaged delivery. Upon receipt of the damaged item I contacted Boxraw customer service and the issue was sorted without hesitation. The customer service felt personable and it was just great to come to a more than satisfactory resolution!
That’s what customer service is all about!

Thanks again to Erb for the support, I genuinely felt like a valued Boxraw customer!

First time purchaser from BOXRAW , the products are amazing very good quality , although my delivery was delayed they let me know how the process was going and never let me down , Thank you BOXRAW

After numerous emails to find out where my parcel is and getting nowhere, they recommebded i go to the shop my item was meant to be delivered to.After calling into the place, they gave me DPD's number(the number the guy in emails said he couldnt get intouch with). So I called DPD and spoke to them, they told me that the parcel just disappeared in the DPD warehouse. They said it was tracked till the 16th then vanished. They also said you have been in contact with them on 29th and 30th July and have been informed of this. The thing thats annoyed me is that i have chased this up with boxraw and now had to go and chase DPD. This is a disgrace to be honest, its now 31st July,the parcel was lost 16th July and no one contacted me to inform me? Nothappy at all and I will not be ordering again from this company again.

When you order something on the 12th you expect it to be delivered by at least 16th, not wait till 30th before you find out the item is missing. On the review it asks what date my experience happened, it happened the 16th,19th, 22nd, 25th, 27th and 31st July, continues lies, the depot knew it had been lost in transport and told boxraw but they had me stringing along, asking me to go to the shop where it was meant to be delivered when they knew it was lost in transit.

The quality of all Boxraw apparel and equipment is top class! I also really love the designs on the clothing.

Customer service is also excellent, I had a small issue with one of my orders and it was rectified immediately.

Worst experience I’ve had with any online based company. False promises of parcel getting dispatched, yet 20 days after ordering my parcel hasn’t been dispatched. Customer service is not helpful, clearly don’t value their customers. Don’t sell items if you don’t have the capacity to ship them

Worse Shipment ever 7 day without delivery - is you guy really wanna make this bussniess better? Like wtf bro

Ordered some shoes from Boxraw, the website said it would take 5-10 days. It has been 20 days and it’s still not here and who knows when it will arrive because, all the replies I get from my emails are AI replies and someone who says a whole lot of nothing. Horrible service, just feels like a scam.

Placed an order on 11th July.
Still waiting for a tracking number and delivery date.
Reached out to customer support multiple times and all I get is we are getting your order ready.
Absolute nightmare.
I cannot belive that such arrogance towards customers can exist these days.

I placed my order on Sunday (Order #GB2197194), and by Friday the only update I’ve received is that the order is “Confirmed”. There has been no dispatch confirmation, no tracking information, and no communication explaining the delay.

I appreciate that delays can happen, but keeping customers informed is the bare minimum. At the moment, I’m left wondering whether my order has even been processed.

I chose BOXRAW because of its reputation, so this has been disappointing. Hopefully the products are worth the wait, but the customer experience so far has not been what I expected.

Until communication and dispatch times improve, I can’t recommend the ordering experience.

This was my first purchase with Boxraw, and unfortunately it will probably be my last.

I placed a large order over two weeks ago and qualified for free 24-hour Royal Mail delivery because of the size of my order. The full payment was taken from my credit card immediately, yet I still haven’t even received a dispatch notification.

Customer service has been equally frustrating. I’ve received a mix of generic AI-style responses and equally unhelpful emails from customer support, none of which have provided a clear timeline for when my order will actually be sent. Instead, they keep referring to the high volume of orders from their summer sale. While I understand that sales can create pressure, customers shouldn’t be promised 24-hour delivery and then left waiting for weeks without even knowing when their order will be dispatched.

The most frustrating part is that I used a £50 voucher on this order. At this point I simply want to cancel and get my money back, but I’m reluctant to do so because I don’t want to be forced to place another order with a company I’ve completely lost confidence in just to use the voucher again.

Delays happen. Poor communication doesn’t have to. Taking payment immediately, advertising 24-hour delivery, failing to dispatch an order for over two weeks, and repeatedly sending vague, templated responses instead of honest updates is simply not good enough.

A genuinely disappointing first experience, and not one I would recommend to others.

Ordered a few things off of Box Raw, received fast and is great quality.
I did have an issue that I needed sorted and Erb from the customer service team really looked after me and went above and beyond to fix the issue I had.
Great company to deal with.
Im looking forward to my next order.

Ive purchased from Boxraw on several occasions. Unfortunately half of those purchases have come with issues. Its either the product has been faulty or ive not received my order as promised.

What I will say is customer service is responsive and do try and deal with you fairly. Just a shame im custom to dealing with box raw customer service because of issues.

Im happy to report that BoxRaw did do as they mentioned below and contacted me to resolve. Great customer service and communication.

i loved the quality of the shirt the design and to get to wear a shirt of one of my favorite boxers was amazing i got so many compliments on the shirt

Each order is highly personalized and the clothing has a high attention to detail. Boxraw is a brand I keep coming back to because of the high quality. I recently ordered a couple t-shirts that are extremely comfortable - I have a hard time choosing other things to wear!

Amazing customer service, very helpful and quick replies from the team. Would definitely recommend!

Boxraw is amazing. I love the brand, the styles and I have never had such a great customer service.