My experience of both Boucleme’s products and their customer service is excellent. My curls are 100% healthier than they were before I discovered Boucleme. And their customer service is really helpful... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Boucleme products are simply the best for my hair! Delivery is swift and the loyalty scheme helps to save on cost. The team is responsive to feedback as I was disappointed one of my products was out... Zobacz więcej
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With a heavy heart, after using the products for quite some time, I have been forced to write this review. I placed an order on the 14th Oct and paid for next day delivery. The order value ne... Zobacz więcej
The products are great and smell really good. No subscription needed but nice discounts if you do subscribe. When I have needed customer service they have been very helpful - Aurelija sorted everythin... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Natural products for curly hair. Silicone, sulphate & paraben free. We understand the needs of curly hair. Our products are packed with high performance actives that restore moisture and life to dry lacklustre hair. Our simple 3 step system cleanse, co...
Dane kontaktowe
Unit 309 Cocoa Studios, SE16 4DG, London, Zjednoczone Królestwo
- info@boucleme.co.uk
- boucleme.co.uk
4,1
Dobra
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Quality that really works
Quality products that really work and are beneficial to the hair
14 sierpnia 2022
Odpowiedź od Bouclème
Thank you :)
Bought 2 lovely pillowcases
Bought 2 pillowcases which arrived promptly within a few days and are of excellent quality. Packaging was very protective and we will definitely be using Boucleme again.
12 sierpnia 2022
Odpowiedź od Bouclème
We're so glad to hear you're enjoying our products :)
For my it’s not the perfect one
12 sierpnia 2022
Odpowiedź od Bouclème
Hello, we're sorry that you didn't get on too well with the products. If you'd like to pop us an email we'd be very happy to give you some tailored advice on how to use the products in the best way for your hair. Thank you.
30 Day Waves
30 Day Waves - Travel Size
I tried travel sizes of the 30 day waves challenge and have been so happy with the results I wish I’d bought the full size!
The gels are fantastic, easy to use, virtually no fizz, gorgeous definition and day after day hold without the need for a refresh.
The conditioner is light but nourishing and my hair feels soft to touch and is shiny! So often since starting my curly journey 3 months ago products full my dark hair but not Boucleme. The only product I didn’t 100% get on with was the all curl cleanser I prefer a shampoo that foams I don’t find that this does, I also needed to use a large amount to thoroughly clean my hair.
Cleanser aside I love these products and will definitely be buying more.
12 sierpnia 2022
Odpowiedź od Bouclème
Hiya Fiona, the waves kit comes with the Hydrating Hair Cleanser (blue bottle) if this isn't the one you purchased you may find you're better suited to this one. It's so lovely to hear that you're enjoying the rest of the products that you tried though💜
Efficient and quick delivery
Efficient and quick delivery. Product well packaged. Product itself is great - just what I was looking for, works really well.
11 sierpnia 2022
Odpowiedź od Bouclème
Thank you Tanya :)
Good quality item at competitive price
I am very happy with the product I bought. It is as described, good quality and competitive price.
10 sierpnia 2022
Odpowiedź od Bouclème
Thank you Margo :)
Excellent service from the team
Excellent service from the team. I ordered one afternoon and it was here the following day. Unfortunately there was an item missing, however I contacted them and it was swiftly resolved. Thanks for a great customer service :)
10 sierpnia 2022
Odpowiedź od Bouclème
We're happy to hear we could help, thank you for your patience :)
Great product quality
After bad review here and asking my money back the company managed to push through my order and delivered it fast.
I like the quality of the product - I have a kit. From the day one I feel a great difference.
9 sierpnia 2022
Opinia niezależna
Odpowiedź od Bouclème
We're very sorry about the original hiccup with your order but we're glad to hear you're enjoying the products💛
Odpowiedź od Bouclème
Thank you💜
Good mask but poor packaging!
Silk sleep mask- nice product, fits my head well (small female). But product sent in huge box with lots of plastic filling - not necessary! Please improve how you package and post products.
7 sierpnia 2022
Opinia niezależna
Odpowiedź od Bouclème
Hello, all of our outer packaging is recyclable. Our packing peanuts are made from potato starch and so can be dissolved in water and washed away or popped into your compost bin :)
Terrible service
Terrible service - booked a kit and after 4 days waiting for any info from the delivery service I wrote them asking the status.
They replied that the kit is out of stock and they will send it to me as soon as they have it .
I have asked for immediate reimbursement, will see how it goes.
4 sierpnia 2022
Opinia niezależna
Odpowiedź od Bouclème
Hello Anastasia, we're sorry for the delay with your order. I can see via the tracking that your order has now been delivered. Please let us know if there is anything else that you need.
Silk pillowcase
I’m only on my first week with my pillowcase, I do love the smoother hair in the morning, my skin does look nourished, it’s cooling which I like, the only difference I’ve noticed is my last pillowcase from a different company was slippy an I kind of liked that as I knew it wasn’t pulling my skin, but boucleme have made up for that in the luxurious silk that’s cooling, so far so good, highly recommended
3 sierpnia 2022
Odpowiedź od Bouclème
We're so glad that you're loving your pillowcase💛
My product arrived with a broken pump
My product arrived with a broken pump. A replacement was sent super fast and arrived within just a few days (international shipment). Very friendly and helpful service, great products.
2 sierpnia 2022
Odpowiedź od Bouclème
We're sorry you received a damanged pump but glad your replacement arrived quickly💛
Still not received the order
Still not received the order. Even though it has apparently been delivered. Emailed to ask about this not heard anything back yet.
1 sierpnia 2022
Odpowiedź od Bouclème
Hello Becky, we're really sorry about the delay with your order. I have just checked your tracking and can see that your order has now been delivered. Please let us know if you need anything else.
Arrived promptly and products are lush!
31 lipca 2022
Odpowiedź od Bouclème
We're so glad you love the products💛
Odpowiedź od Bouclème
Thank you💛
Absolutely love the products
Absolutely love the products. Was recommended by a friend and she was 100% right!
30 lipca 2022
Odpowiedź od Bouclème
This is so lovely to hear💛
Doświadczenie Trustpilot
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