Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had a small problem with my R810 doorbell/camera. Botsab Bella at customer services was excellent, we spent a lot of time trying to sort soft ware etc, But I was offered an upgrade to a R811 and an... Zobacz więcej

Oceniono na 5 z 5

Ada from Botslab provided fast and clear instructions on activating the DVPlayer. Thanks for the help! I also highly recommend the DVPlayer. Thanks to this, alongside the dash cam footage, you can see... Zobacz więcej

Oceniono na 5 z 5

I can always reach Botslab customer service easily, and the support experience has been smooth and convenient. The product quality is also very good, and I truly feel impressed by both the staff and t... Zobacz więcej

Oceniono na 1 z 5

Acquistate su amazon 2 dashcam G980H. Di notte le targhe sono totalmente illeggibili, nonostante si sia impostata la risoluzione massima e sia stato applicato il filtro polarizzatore. Una gran fre... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

Napisane przez firmę

Botslab is a global tech company creating top-tier AI-Vision security products for families. With expertise in AI and visual tech, we enhance home safety, offering security cameras, video doorbells, dash cams, and kids’ watches. All embodying our core belief: Be Secure, Be Botslab.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

52 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Horrible customer service and refund gimmick.

The purchase process was simple and it seemed like customer service was great. However after about two or three weeks of testing out the system and realizing how bad the quality was and how much skipping and lagging the system went through missing important events multiple times. I decided to return the product for a full refund as customer support stated that I could do. So I went ahead and got my shipping return label and sent everything back one hundred percent. Once the package reached them I realized they only partially refunded my order. They did not.
Refund me for the doorbell camp.They did not Refund my doorbell cam. I have been talking to their customer support for more than a month. They Said they determined that their warehouse never received a doorbell camera even though I took multiple time, date, GPS stamped photos of all of the contents in the package, including being mailed off at the USPS center... They are still denying receiving the camera. Not trusted , there are many other brands out there that are much better for way less money. My $5 temu camera caught more important stuff that bought lab completely missed.

21 października 2025
Opinia niezależna
Logo Botslab

Odpowiedź od Botslab

Dear Customer,

Thank you for sharing your experience, and I sincerely apologize for the frustration you’ve faced with your refund and the handling of your return.
We want to make this right for you. Please reach out to us directly at service@botslab.com with your order details and any reference numbers from your previous conversations with support. Our team will personally review your case and work to resolve the refund issue as quickly as possible.

I truly appreciate your patience and the opportunity to address this.

Best regards,
Botslab Support Team

Oceniono na 1 z 5

Avoid!! Terrible customer setvice

I cannot get the doorbell to pair with my phone. The issue has been going on for months. Customer service is awful. No one is available to actually speak to on the phone. They sent a video - which is pay-to-view! I previously had some email exchanges, but from the robotic and generic responses, am suspicious that there was not actually a human sending the replies. They have refused to refund me and have stopped responding altogether now. Avoid!!

24 września 2025
Opinia niezależna
Logo Botslab

Odpowiedź od Botslab

Dear Customer,

We sincerely apologize for the frustration this issue has caused. At Botslab, we truly value your trust and are dedicated to resolving your concerns promptly.

To provide you with the most efficient support, please reach out directly to Botslab Support at service@botslab.com and include "Trustpilot" in your message as well as your device's order screenshot. This will help us quickly identify your case and prioritize a warranty solution for you.

Please also be assured that we are actively investigating the matter you raised and are taking comprehensive measures to prevent similar issues from occurring in the future.
We greatly appreciate your patience and understanding as we work to resolve this for you. Should you need any further assistance, please feel free to let us know.
Thank you for giving us the opportunity to address your concerns.

Best regards,
Botslab Team

Oceniono na 5 z 5

Super customer service

Requested additional 3M to fix my dashcam and they sent 2 set free of charge.
I also contacted the customer service and had a chat with Pam who not only helped me answer all my questions regarding purchase of the 4cam dashcam. She went beyond and above
I highly recommend this brand especially the CS is truly behind their products

28 lipca 2025
Opinia niezależna
Oceniono na 4 z 5

All round good camera

After great disappointment of an Aiwit doorbell camera (don’t waste your money on Aiwit, terrible company) , very pleased with Botslab. Quality of images, battery life and connectivity are excellent. Ability to move lens from phone app is very useful. Has only failed to connect to wifi on a tiny percentage of occasions. Highly recommend. Haven’t needed any help yet

19 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

After the purchase of my first camera

After the purchase of my first camera, I had a 7 day free trial to view the video from the app. I purchased a year plan for $139.00 for one year. That expired after a year and I purchased the same plan and another camera to go with it only to find out you have to purchase a plan with every camera. NOT GOOD if someone purchase a camera and then has to purchase a plan just to view the video you should be able to put more than one camera.

1 czerwca 2025
Opinia niezależna
Logo Botslab

Odpowiedź od Botslab

Dear Customer,

Thank you for your feedback, and I sincerely apologize for the confusion and frustration you’ve encountered.

We want to make this right. Please reach out to us directly at service@botslab.com with the serial numbers (SN) of your cameras. Our support team will personally review your case, address the cloud recording issue.
I truly appreciate your patience, and I’m sorry again for the trouble this has caused. We look forward to resolving this for you.

Best regards,
Botslab Support Team

Oceniono na 5 z 5

Great customer service

My camera stopped connecting to the Wi-Fi and I was nervous about reaching out to customer service on the weekend but when I did, they were very prompt with responding back within 1 minute. And now I have a new camera on the way. Customer service is always a great indicator of good service.

8 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Very Good door camera

Camera was very easy to install with full insctructions, Great free app that controls the camera with lots of features.

Picture quality is phenomenal far exceeded my expectaions for both day and night time.

Battery life is very good.

Sensitivity is good, only wish it had a very low setting as the low setting picks up the cars driving past on low setting. This is due to the road only being 5+ from my door.

25 kwietnia 2025
Opinia niezależna
Oceniono na 4 z 5

Botslab Dash Cam G980H

I bought the Botslab Dash Cam G980H and hardwire kit from Amazon last year. It's a great cost effective option as it works just as well as the more widely known brands. Camera quality is great for front and rear cameras. Only feature that's missing is rear parking support but my car has this built in. ADAS features can be turned off if not needed. Can connect dashcam to phone and view videos in app. Can also download clips. Slight niggle with the dashcam is licence plates are white during night time driving due to headlights.

8 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent Products & Outstanding Customer Service – 5 Stars!

I first discovered Botslab through their robot vacuum, which completely exceeded my expectations in performance and ease of use. Since then, I’ve expanded to using their indoor and outdoor security cameras—and I couldn’t be more satisfied!

Their products are reliable, user-friendly, and offer great value. What impresses me even more is the company itself—they truly stand behind their products and provide excellent customer service. It’s rare to find a brand that combines quality tech with real support, and Botslab delivers on both fronts.

Highly recommended

1 kwietnia 2025
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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