Borough 22 Doughnuts Recenzje 

265
•
Wynik TrustScore: 4 na 5

3,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 3 z 5

The doughnuts didn’t arrive on the right day. This wasn’t Borough 22’s fault. We were both let down by the delivery company who couldn’t be bothered. When they finally did arrive, they couldn’t have b... Zobacz więcej

Oceniono na 5 z 5

Purchased a box of jam doughnuts as a gift after buying and enjoying a few in store. Have to say they were delicious and the recipient enjoyed them. A quick refresh in the microwave made them very tas... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Product is easy to order online. Regular email updates on processing of order etc. very pleased with the quality of the packaging (each donut had it's own compartment in the box). Product was fresh... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Doughnuts smelt so good! So excited to finally have a gluten free jam doughnut. Bought the Lux box, the icing didnt survive the microwaving, but doughnut too solid to eat without heating up, would lov... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z pączkami
  2. również w kategorii:
  3. Kuchnia wegańska
  4. Piekarnia
  5. Restauracja z daniami bezglutenowymi

Napisane przez firmę

The UK's most inclusive doughnut. Multi-award-winning allergen-free doughnuts that are celebrated for their amazing taste. You will not believe they are free-from anything. Certified gluten-free, plant-based and suitable for those on low FODMAP, low sugar diets and also halal and kosher friendly. Despite all of this they are still loved by those who have no dietary requirements whatsoever, hence our opening statement, the most inclusive doughnut. Safe for those who need to be but zero compromise for those that don't!


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

265 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 90% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(265)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 60

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Love it

Love it! First time we try here in qiff 2025. Thank you for serving us Jakr. I love to eat this that I will not feel guilty so much 🫶🫶🫶🫶🫶 five star

12 lutego 2025
Opinia niezależna
Oceniono na 1 z 5

Will not buy again

Doughnuts were very small and unappealing.

The warming instructions were far too long and ended up with a hot lump of sticky mess.

Will not be buying these again, especially given the exorbitant price.

28 stycznia 2025
Oceniono na 1 z 5

Tasted uncooked - Huge disappointment.

These doughnuts popped up on my Facebook feed a couple of months ago and instantly got me salivating as a recently diagnosed coeliac. I was a doughnut addict before getting diagnosed a year ago so wanted to treat myself but it was a considered purchase due to both the waistline as well as the bank balance!

Ordering process was smooth. Doughnuts arrived nicely packaged and bang on time. However, the taste was such a major disappointment. :-(

I ordered the Best of Fried box. I heated them exactly as per the detailed instructions. The filled doughnuts were the worst and tasted as though they were under cooked. They were dense and stodgy and the dough seemed to be a little raw in places. I tried two but the others ended up in the bin. I took photos but there doesn’t seem to be an opportunity to post them here.

I had high expectations with the hype I saw on Facebook but they were a monumental let down.

31 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

Stale and cold, such a shame.

Doughnuts were stale, appalling, spoilt my afternoon treat. Sad as I returned because a first great experience 😞

10 stycznia 2025
Opinia niezależna
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Thank you for sharing your feedback, Celia. Good and bad all helps us to improve.

I’m truly sorry to hear about your recent experience with us. It’s incredibly disappointing to learn that the doughnuts weren’t up to our usual high standards, especially after you previously enjoyed them so much.

We take pride in ensuring our products are fresh and delicious, so this is not the experience we want for our customers. Please rest assured that we are investigating what might have gone wrong, as your satisfaction is very important to us.

We’d love the opportunity to make things right and regain your trust. If you’re happy to get in touch with us our customer service team, we’d be delighted to investigate further.

Thank you again for letting us know, and we hope to have the chance to provide you with the quality experience you deserve in the future.

Warm regards,
Ryan
Borough 22 Doughnuts

Oceniono na 5 z 5

Amazing GF kosher donuts

Amazing GF kosher donuts. Easy to order online, great delivery and fab reheating instructions. Beautiful stand in Selfridges too!

30 grudnia 2024
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Thank you for your amazing review, Lisa! We’re so glad you loved our gluten-free kosher doughnuts and found the online ordering and delivery process smooth. It’s wonderful to hear the reheating instructions worked well for you too. We’re also delighted you enjoyed our Selfridges stand—hope to see you again soon!

Oceniono na 5 z 5

Great Company

Really great service and great quality product . Advice in advance spot on in regard to allergens and options , delivered on time .

30 grudnia 2024
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Thank you so much for your kind review, Jonathan! We’re thrilled to hear you enjoyed our service and doughnuts. We take pride in providing accurate allergen advice and a variety of options to suit everyone’s needs. It's great to know the delivery was timely and everything met your expectations. We look forward to serving you again soon!

Oceniono na 4 z 5

Absolute trash, first time round

Absolute trash! Cannot believe the hype these get. Ordered the festive box of 6 fried doughnuts. Ate one on arrival, it was okay, not great, dense and stodgy. Not like a real doughnut. Froze 4 as per their suggestion. Ate the other a couple of hours later. It was so dry as to be inedible. Reheated it following their instructions and it was edible, nothing more. Tasted like a three day old KK doughnut. On defrosting and reheating the frozen ones they were awful! So dry and dense as to be totally inedible. £35 for one average at best doughnut and 5 for the bin. An absolute joke.

UPDATE: Borough 22 reached out and offered a replacement box, which i accepted opting for all sugar coated doughnuts as i felt these had the best chance of successful reheating.
These replacement doughnuts were night and day compared to the first ones. Softer before reheating, and way way softer after reheating. They were actually excellent!! What i expected of the originals. Obviously something not right with the first ones I received. I would happily order again, but I would restrict that ordering to the sugar coated ones, as I still have reservations about reheating the iced options. I do appreciate their customers service and follow up!
Revised from 1* to 4*

2 stycznia 2025
Opinia niezależna
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Hi Graham,

Thank you for sharing your feedback with us, and I’m truly sorry to hear that your experience didn’t meet your expectations. We take all customer comments seriously, especially when it comes to the quality of our products, as we strive to deliver the best possible experience every time.

It’s disappointing to learn that the festive box didn’t live up to the high standards we set for ourselves. Our team works hard to craft unique and indulgent treats, and it’s clear we fell short for you. Your description of the doughnuts being dry and dense, both fresh and reheated, is concerning, and we’d like to look into this further. This isn’t the quality we intend for our customers to receive.

We’d be grateful for the chance to make this right. If you could contact our customer services team, we’d love to hear more about your order and work toward a resolution, whether that’s a refund, replacement, or another way to regain your trust.

Thank you again for your honesty—it’s feedback like yours that helps us improve. We hope to have the opportunity to turn this experience around for you in the future.

Oceniono na 5 z 5

Amazing fried donuts

Picked up a couple of fried donuts from Selfridges… one with jam and one with custard… they were amazing and tasted like a donut should! The guy on the counter was very helpful and even helped me halve them with a knife so that I could try each flavour and my son in law had the other halves… he loved them too! Yes they are expensive, but they were worth it as a treat.

12 grudnia 2024
Opinia niezależna
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Amazing, thank you so much, Suzanne.

Oceniono na 4 z 5

Delicious doughnuts

Delicious doughnuts. Only reason hasn't got 5 star is the price is high. These will only be bought on rare occasions because of the price unfortunately. But the doughnuts are beautiful like 'normal' doughnuts so great to have this option is you are gf.

27 listopada 2024
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Thank you, Victoria, for your feedback.
We take immense pride in handcrafting our products using the finest ingredients, which, while increasing in cost, ensure the highest quality. As we expand to a larger facility, we aim to achieve economies of scale, allowing us to better manage costs and, hopefully, pass savings on to our customers. We're delighted you appreciate the care and effort that goes into creating such beautiful results!

Oceniono na 5 z 5

Delicious

Delicious. Definitely recommend trying them out from Selfridge's. Best GF jam doughnut I've ever had!!

6 grudnia 2024
Opinia niezależna
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Thank you so much! So glad you could get down to us

Oceniono na 5 z 5

Excellent doughnuts

Excellent doughnuts, I just wish they were less expensive so I could buy them more often.

27 listopada 2024
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Thank you so much!

Oceniono na 5 z 5

OMG delicious!!!!

Jam doughnut from the counter at Selfridges. The assistant was so lovely and helpful, and the doughnut was absolutely incredible in every way! Not cheap, but neither are diamonds, and THEY'RE tasteless!!!

4 grudnia 2024
Opinia niezależna
Logo Borough 22 Doughnuts

Odpowiedź od Borough 22 Doughnuts

Hopefully more tasty than tasteless! Thanks so much.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej