Booking Com Recenzje 

Their customer support is sh... I was charged by an unidentified reason. For weeks I could get any info. Finally I had to ask my bank to charge back.

Airport pickup at Schiphol airport left after 1 hour despite me letting them know that we were just getting the baggage. Why in the world would the pickup time start at the time the flight lands?? No one is getting off at that point. Completely frustrating ripoff.

Appalling service x2 in Indonesia. Once with missing seatbelts in Medan. Once driver went to wrong terminal and didn’t come to meet us. We had to wait an hour for him to find us at the airport in the heat. Awful service.

Extremely Disappointed with Booking.com

I’ve been waiting 4 months for my refund, even though the airline has already refunded the money to Booking.com. Despite contacting customer service multiple times, Booking.com still hasn’t released my money.

I have screenshots of all my chats, including one representative telling me, “Do what you want,” when I said I would take further action.

Absolutely unacceptable customer service and a complete loss of trust. Never using Booking.com again — even if they offered me free services.

Do not book taxis via booking.com. Recently we went to Cancun and the airport police/security told us that the taxi booking.com reserved for us was unsafe and was not licensed to pick up passengers at the airport. More importantly, those who used unlicensed taxis targeted and kidnapped.

I was outraged that booking.com would put us in taxis where my family would have a safety risk.

I called booking.com and they blamed ME FOR NOT PUTTING MY FAMILY IN THE CAR. They also said I had too much luggage which is why the taxi abandoned us, which was untrue, the taxi took off as soon as they were questioned by the airport police.

Be VERY careful in using booking.com. The service is terrible and they don’t care. I am a Genius Level 3 and have used the platform for years but never used taxis. FOR YOUR OWN SAFETY DO NOT USE BOOKING.COM. I complained that i had to spend 4x as much for a taxi to get us to the hotel after we were abandoned and they refused to reimburse us.

I am disappointed and disgusted at how they treat customers. Especially a loyal (NO LONGER) such as me.

Booked and confirmed. Then “ring this number- OK. They know nothing, tell me ring another number.. sorry they say, we only do airport transfers!
A joke. So back to Uber

I book return taxi from Budapest airport
1 Driver arrived extremely late
2 return journey no taxi turned up had to use bolt
3 could not contact booking or company provider at time of no show
4 made a complaint to booking on return home
5 took over 2 weeks to come back to me
6 unwilling to compensate for worry /distress I was under
7 would not refund any monies for delayed outward journey
8 refunded the monies for no show got told it was mistake
9 will never book transport via their site again
Really bad customer service

Booked a return taxi through them in turkey and the driver left one bag and drive off, obviously the bag with the passports and it cost me £100 to get the hotel to bring it to us at the airport and the complaints people are not booking.com but just some local firm that keep giving all sorts of excuses as to why they won’t refund me and had the nerve to offer me 10% discount on my next taxi booking!!! I won’t use booking.com again for anything now

I booked an Airport Transfer with booking.com taxi from Milan Linate to Varenna. I had just gone to bed as our flight was due to leave in the early hours and I wanted to get a little sleep.
I heard a ping from the phone so I picked it up and saw that it was a message from Booking.com "Due to unforeseen circumstances our Service Provider is not able to complete your journey."
This was a terrible start to our trip. It was my first (and last) time to use Booking.com for this purpose.

I'm not using booking com again. Booking.com said this was a Radisson Hotel. It may be owned by the Radisson corporation but this particular location is not part of the brand.

Booking.com also did not tell us that this particular hotel was "under renovation". The elevator does not work and our room door would stick shut. My 83 year old mother could not let herself out of the room. Also, she could not take a bath. We were expecting a shower.

Thanks to booking.com I thought I was paying a fair price for an upscale experience. Instead, I overpaid for less than basic.

And, it was impossible to find contact information online. The front desk was great and gave me the manager's card. As a local hotel, I could stay here again. But, as for booking com ...

What arrogant people they are. Not even the courtesy to address me properly but just by my surname like in the army or prison.
Trying to resolve a dispute about wrongly described accommodation but they won't listen.
BOOK SOMEWHERE ELSE !!!!

Well what can I say other than the worse service we’ve ever experienced, and we are seasoned travellers all over the world. So, we booked a booking .com taxi months in advance, got to our destination, Heraklion International Airport in Crete, we were less than 15 minutes collecting our luggage then straight out to arrivals expecting someone holding up our name but this was not to be. We look everywhere, moved out side arrivals and the same, no one. We look at and read our email again which now said head to desk 6. Desk 6 was closed. This was all within 5 minutes. I rang the contact number on the email to booking .com taxis and they said go to desk 26 to 28 so we did but again no one there. I rang them back and said we are here and there is no taxi so can you arrange another one, I was told we don’t do that. We waited another 30mins then we had to arrange our own taxi at a cost of €45 to us. My complaint is if the taxi was there why didn’t he message us asking if we have landed and telling us where he was. The number we were given for him didn’t exist. Our return driver at the end of our weeks holiday WhatsApp us saying he was ten minutes late, he turned up and got us to the airport on time. Once home I emailed numerous times to booking.com taxis for a refund for the pick up taxi at the start of our holiday and all I got was excuses and lies from them. They believed the taxi driver saying he was there waiting and was told no refund they believe the taxi driver over us. Why would we lie we where the ones stranded. To finish off I would not recommend booking.com taxis to anyone and we have a massive friendship group. I’ve told them all never use booking.com taxis also on all my social media to never use them. I had to click one star to write this review but really in all honesty I would if I could rate them at -5. So, just to finish off don’t use them folks there are other companies out there. 😡😡 horrendous service.

Man kann die Uhrzeit leider nicht mehr ändern, muss neu buchen und auch dann erscheint die alte Uhrzeit. Man erhält keine Rückerstattung. Ich habe also zweimal für eine Fahrt bezahlt für nichts. Es gibt keinen Service, nur KI, auch kann man niemand anrufen. Typisch UK, hauptsache Geld abzocken. Kann ich nicht empfehlen.

Ich habe eine Buchung bei Booking.com gemacht. Leider habe ich keine Buchungsbestätigung oder einen PIN erhalten. Ich versuche seit einer Woche jemanden zu erreichen, aber es kommt nur eine KI und man wird nicht zu einem Mitarbeiter durchgestellt. Das Geld wurde über PayPal überwiesen.

I am tired of reporting problems with hotels at the hotels to be told this never happened. I stayed in a hotel recently where the bathroom smelled awful. I told the reception and they say I never told them. This is worrying be cause it happened at the last hotel and that aas a dump. Be careful booking as there is no accountability when things go wrong.

Jeg er meget irriterende over man ikke komme i kontakt med dansk medarbejder,hos booking. Com
Jeg havde virkelig brug for at TALE med en dansk medarbejder vedr ..min rejse .
Jeg har mange gange fået rejse eller hotel som bare har været fint men NU det er en ommer ,vi er ved at miste vores hotel og derved også vores rejse.
Vh Anette kambaja

Reserved accomodation via booking. Com payment taken from bank account booking. Com stating reservation cancelled we did Not cancel informed by booking. Com they had pament and to press re reserve did this was taken to a page which said you are on wrong page etc booking. Com i contacted waiting for a response now asking for proof when it is all on their system never again will i use this company

We booked and paid £116.54 for an airport transfer through Booking.com (paid via card and Genius rewards credit).

Before arrival, we informed the driver that our flight time had changed. We provided the updated flight number and arrival time. The driver acknowledged our messages and responded “OK” and “No problem.”

When we landed at Heathrow Terminal 5, there was no driver.

I contacted him immediately asking if he was at the airport as we were at the arranged meeting place and he replied:

“No.”
“I’m home.”
“The company didn’t send me the job.”

The driver openly admitted he was at home and had not attended the booking.

However, the most concerning part is this:

The Booking.com app later marked the job as “Journey completed – Drop-off confirmed at 15:28.”

At 15:28 we were still in Madrid!!

The service had not taken place. No collection occurred. No journey occurred. Yet the system recorded the transfer as completed.

We provided the full chronological SMS exchange showing the driver accepted the updated details and then failed to attend. Booking.com rejected the complaint, relying on selective extracts of messages from the driver and suggested we claim via insurance.
This is not a travel disruption issue. This is a paid service that was not delivered, while the system simultaneously marked it as completed.

Extremely concerning handling of what should have been a straightforward refund for service not provided.

We hadden een taxi gereserveerd van Get-e via Booking.com. ITA Airways had op 3 januari 2026 vertraging met de vlucht van Amsterdam naar Rome vanwege de sneeuw. We hebben Get-e tijdig geïnformeerd over de vertraging. Ze reageren niet. Opeens ontvangen we na lang aandringen een sms van hun in gebroken en onbeholpen Engels dat ze ons niet komen ophalen omdat de vlucht een vertraging heeft van meer dan 3 uur. Deze afzegging op het laatste moment staat helemaal haaks op de informatie die Booking.com zelf expliciet vermeldt op hun site, waar staat aangegeven dat het taxibedrijf de aankomsttijd in de gaten houdt en altijd blijft wachten op de passagiers. We hebben een andere taxi moeten nemen naar ons adres in Rome. Nooit meer een taxi via het platform van Booking.com!

No problem with our booking service , taxi was there on arrival and no charge, perfect 👌