Booking Com Recenzje 28

We booked and paid £116.54 for an airport transfer through Booking.com (paid via card and Genius rewards credit).

Before arrival, we informed the driver that our flight time had changed. We provided the updated flight number and arrival time. The driver acknowledged our messages and responded “OK” and “No problem.”

When we landed at Heathrow Terminal 5, there was no driver.

I contacted him immediately asking if he was at the airport as we were at the arranged meeting place and he replied:

“No.”
“I’m home.”
“The company didn’t send me the job.”

The driver openly admitted he was at home and had not attended the booking.

However, the most concerning part is this:

The Booking.com app later marked the job as “Journey completed – Drop-off confirmed at 15:28.”

At 15:28 we were still in Madrid!!

The service had not taken place. No collection occurred. No journey occurred. Yet the system recorded the transfer as completed.

We provided the full chronological SMS exchange showing the driver accepted the updated details and then failed to attend. Booking.com rejected the complaint, relying on selective extracts of messages from the driver and suggested we claim via insurance.
This is not a travel disruption issue. This is a paid service that was not delivered, while the system simultaneously marked it as completed.

Extremely concerning handling of what should have been a straightforward refund for service not provided.

We hadden een taxi gereserveerd van Get-e via Booking.com. ITA Airways had op 3 januari 2026 vertraging met de vlucht van Amsterdam naar Rome vanwege de sneeuw. We hebben Get-e tijdig geïnformeerd over de vertraging. Ze reageren niet. Opeens ontvangen we na lang aandringen een sms van hun in gebroken en onbeholpen Engels dat ze ons niet komen ophalen omdat de vlucht een vertraging heeft van meer dan 3 uur. Deze afzegging op het laatste moment staat helemaal haaks op de informatie die Booking.com zelf expliciet vermeldt op hun site, waar staat aangegeven dat het taxibedrijf de aankomsttijd in de gaten houdt en altijd blijft wachten op de passagiers. We hebben een andere taxi moeten nemen naar ons adres in Rome. Nooit meer een taxi via het platform van Booking.com!

No problem with our booking service , taxi was there on arrival and no charge, perfect 👌

I booked a taxi through booking.com from Stockholm airport and a day before my trip they cancelled it, even though I had booked it months in advance. No explanation why. When I complained they said unfortunately this happens from time to time. My advice is do not use this service as it cannot be guaranteed. They offered me 10% off my next taxi trip. Let me think about that. NO

So - booked accomodation via Booking.com and was offered a discount on taxi transfers, so used the booking.com taxi service - booked about 6 weeks in advance. On the day of travel, I get an email saying - the car you have booked in not suitable ( 3 adults , 2 suitcases) but we cant upgrade you, please consider canceling and re-booking. Not helpful, but ok. Called help line and eventually sorted new bookings (myself) and was told the original booking was cancelled & I would get a refund. We get off the plane that night and have 2 drivers and 2 companies chasing us. No reply from booking.com number ( it was 11pm at night) Went with the 2nd booked driver and the other guys kept calling, even though I called the 2nd driver to apologise. So return trip - 2 cabs despatched to pick us up (!) Called booking.com and eventually got through - was told they would cancel one of the cabs and I would get a refund. THEN I get an email from booking.com saying they wont refund me cos I cancelled !!! The laugh of the whole thing is that the bigger car we booked turned up it was wee Prius... utter shambles, all caused by booking.com - very stressful, no refund

This is a scam company that among all other stuff they did awful took pictures of my children. Also they took my money without delivering what was arranged and I will press charges.

Der Service von Booking.com sucht seines gleichen. Nach der Buchung des Aufenthaltes über Booking.com habe ich bereits am Tag darauf eine Bestätigung meiner Reservierung und damit verbunden eine Abbuchung des vereinbarten Betrages von meinem Konto registriert. Soweit so gut, dachte ich.
Mein Erstaunen war dann groß als ich zum Start des Aufenthaltes beim Hotel vorgesprochen habe und keine Reservierung für mich und auch keine Zahlung vorlag. Eine Rückfrage bei Booking.com hat mir die Information eingetragen, das ein Dienstleister dazwischen geschaltet sein und das manchmal etwas dauere. Zum der Buchung sollte dann alles vorliegen und glatt gehen.
Da der Tag der Buchung schon vorbei war, versuchte ich die Servicenummer von Booking.com zu erreichen und freute mich über die Einschätzung das nur 10 Minuten Wartezeit erwartet würde. Leider sind auch die ohne Kontakt mit einem Menschen verstrichen, dafür wurde ich anstandslos aus der Warteschleife entfernt.
Das Hotel musste ich beim Auschecken natürlich noch einmal bezahlen.
Auf Nachfrage hat mir Booking.com erklärt, das ich doch beim Servicepartner das Geld zurückbekommen könne und mir freundlicherweise die Rechnung des Servicepartners, der Firma Tourmind in Honkong zur Verfügung gestellt.
Eine Antwort aus Honkong habe ich nicht wirklich erwartet, sodass zumindest diese Erwartung erfüllt wurde.
Vielleicht sollte trustpilot negative Sterne einführen um das Erlebnis angemessen bewerten zu können.
Grüße Martin Weis
ps beim Hotel ist natürlich auch eine Woche später weder eine Buchung noch eine Zahlung eingetroffen

Bei Booking-com bist du auf dich eingestellt. Du bekommst keine Hilfe wenn du was mit dem Hotel ist. Du wirst nur vertröstet, wenn du mal nach 30 Minuten jemand erreicht. Spricht ja kein Deutsch und vertröste dich auch nur weiter. Nach einem Monat haben wir immer noch nicht unser Geld zurück für die stornierte Hotelbuchung.

Booked holiday through booking.com and whilst they aren't at fault persay they are responsible for our holiday, we thought we were getting the presidential suite at PAOLINA PALAZZO HOTEL VALLETTA paid almost £3,000 for what turned out to be a bog standard room in Low season May supposedly for 4 adults, A suite is a bedroom with a separate living area, not one room with a tiny wardrobe barely for one person. had to live out of a suitcase, no shelving, drawers or any other storage! Very clever photography and AI to suggest that this hotel was luxury, as for where we ate breakfast, it was a basement with cheap plastic tables and chairs again cleverly photographed to look spacious.
Booking.com is acting on our behalf to obtain a partial refund.
Will update.

Havde booket transfer fra lufthavn til hotel. Chauffør dukkede aldrig op, og han reagerede ikke på opkald eller opringninger. Booking.com.taxi nægter at refundere taxi regning. Jeg booker aldrig kørsel ved booking.com igen.

Taxi was to pick us up at airport. Unfortunately, the plane underwent a forced landing due to a passenger suffering a heart attack. Flight re-scheduled to land at destination the following day. Informed Booking.com of the completely unavoidable situation and asked for booking to be moved. Unhelpful and asked for new booking stating that they needed 24 hours notice (despite it being an unforeseen emergency).

ich mag keine Hotels mit Code, ohne Empfang und wünschte mir, dass dies erwähnt wird vor der Buchung.

I should like to bring to your attention what would appear to be a failing in duty of care on the part of Booking Com (BC).
Having arranged accommodation in Lisbon BC also booked a taxi to take me to the apartment, with a pick up at the airport on 5th February.
It was a complementary part of the deal.
On the evening of 4th February, I received a WhatsApp message referring to me as “sir”, to the pick up being the 4th not the 5th as arranged, and that he was taking us to “the hotel”, not the apartment.
These inconsistencies, coupled with the fact that I had told the company that the driver should hold a card with my name on it made me think that the message was not genuine.
The telephone number was also different from the one BC gave me.
Following BC's advice for all bookings:
“Avoid suspicious activity...”
I immediately contacted BC asking them to confirm that the message was genuine to allay my concerns.
I am a woman aged 77 and did not want to have hassle at the beginning of what was supposed to be a relaxing holiday.
BC merely told me in as many words to deal with it myself, offering a telephone number.
What was their comment “Our support is primarily focused on accommodation concerns...” supposed to mean?
If you agree with someone to paint your house, and they make a hash of it, are you supposed to accept “my main job is a plumber” as a valid reason for poor service?
When I rang the number there was a recorded message offering no help whatsoever.
I accept that the analogy of the house painting plumber is not particularly apt but I use it to underline the weakness of BC’s defence.
Failure in a duty of care does not always result in financial loss.
There was none in my case but it certainly caused me a lot of worry and uncertainty which could and should have been avoided.
The uncaring, cavalier attitude of BC just makes it worse.
I still did not know whether the arranged taxi would turn up as originally planned.
On the 5th I received the confirmation needed by text at 14.38 some 10 minutes before the plane landed.
Why did BC wait so long when it knew I was so concerned?
Why didn’t it simply confirm that the WhatsApp message from the driver a copy of which I forwarded to BC the evening before, was bona fide?
My complaint in writing to BC was dismissed orally.
I asked for written confirmation but have received nothing to date.
No money has been lost, but I am fed up with big players acting with impunity and getting away with it.

Ho prenotato un servizio EXECUTIVE dall’aeroporto di Cracovia che si è rivelato inadeguato e truffaldino. Probabilmente con la complicità dell’autista hanno indotto i miei genitori anziani a salire su un altro taxi e li hanno costretti a pagare in contanti la seconda corsa. Oltre alla truffa direi che è un servizio totalmente INUTILE per cui si paga un sovrapprezzo ingiustificato. Non fanno niente che non possiate fare voi uscendo agli arrivi e prendendo un taxi qualunque!!! Anche Booking mi ha tratta in inganno perché mi ha chiesto in fase di prenotazione cosa scrivere sul cartello con cui l’autista si sarebbe fatto trovare in aeroporto per riconoscerlo. Tutto ciò non è avvenuto! Abbiamo pagato 50€ una corsa che a stento ne vale 15€, pessimi loro e pessimo Booking.com !!

Mit großer Enttäuschung muss ich hier mitteilen, dass meine Erfahrungen bei der Anmietung eines Fahrzeugs am 19.01.2025 bei Wheego äußerst negativ waren.

Die Übergabe des Fahrzeugs um 16:00 Uhr gestaltete sich aufgrund eines äußerst unseriösen Auftretens der Mitarbeiter als unmöglich. Das Verhalten der Mitarbeiter ließ erhebliche Zweifel an der Verkehrssicherheit des Mietwagens aufkommen, sodass ich gezwungen war, die Anmietung abzulehnen.

Angesichts dieser Umstände und dem Eindruck, dass die eigentliche Kernkompetenz des Unternehmens möglicherweise nicht die Fahrzeugvermietung ist, habe ich sowohl die Angabe meiner Kreditkartendaten als auch die Übernahme einer Kaution verweigert.

Die aggressive Bewerbung von Wheego auf Booking.com steht in krassem Gegensatz zu meinen gemachten Erfahrungen und relativiert leider meine bisher positiven Bewertungen dieser Plattform. Zukünftig werde ich daher von Buchungen über Booking.com Abstand nehmen

Bad service from the provider and irresponsible customer service from booking.com! Three passengers could only carry two luggages on the provided taxi even though our "extra" luggages could easily be put inside the taxi. The staff there and the driver just wanted to use any excuse to charge extra! Contacted customer service of booking.com., but the representative didn't explain what was happening and didn't care the service and quality of the taxi provider. Not recommend to use and believe this tricky free service from booking.com!!!

Bad service. Unsoly driver who cursed loudly throughout the ride. At a certain point in the run he left us in the middle of an intersection to go smoke a cigarette. I didn't even get the receipt for the ride either from Booking or from the taxi driver or from the taxi service, putting the money back on it. Not recommended

Do not use this service as clearly its a scam. The left my wife stranded at Porto airport late at night. They don't pick up phone when you try to find out where they are and don't respond to emails. Just get a taxi, its much easier.

I was at the airport of departure when the message came that the transfer was cancelled without explanation. Payment from the card was debited when ordering in advance and immediately upon cancellation by the contractor did not return. In other words, it created a situation where I have to incur unscheduled costs without receiving the service chosen and paid for.

I corresponded with a customer service person who suggested to apply for a taxi at the airport or make a new booking at a price 50+ euros more with no guarantee that I would still be met.

Now the booking status says "finalised" (as if the trip had taken place!). I am afraid that the money debited will never come back.

In the description of the service one of the advantages is "reliability". Well, I used the booking.com taxi service for the first time and for me "reliability" would be the replacement of the transfer by booking.com due to the late cancellation of the contractor (I could cancel the taxi for free only 24 hours in advance!), so as not to leave the client at night in complete obscurity with a dead phone. Offering to pay for a service that may also not be provided is not "reliable" and made the end of the holiday full of unnecessary worry and stress. Just what I wanted to avoid.

I will not use such a disgusting service again and would not recommend it to anyone.

I went through Booking,com to book a taxi from and to Prague Airport the taxi service is run through Pragtransfer which is not a very professional company. The driver was supposed to pick us up from T1 he went to T2 then tried to make out we were in the wrong terminal and that his time was nearly up many messages and phone calls later he turned up over half hour later, Also the time they gave me for pick up to the airport was too late for check-in am sure it was a time that suited them and they didnt check our flight time. I asked the day before for the taxi to pick us up couple hours earlier they chose not to i was informed that I should have checked the email for the time of pick up to make any changes. I am thinking that the service that they give this is something they should do or at least ask the customer for the flight time. Just be aware they give a very inefficient and shoddy service ...DO NOT USE