I ordered an ice bath chiller from this company and it arrived a week ago. Immediately upon installation it became obvious there was a mechanical fault with the internal motor and fan, and the chi... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Wagnums Customer service and communication was excellent. Our order was lost in the transit, we were kept in the loop the whole time and when they couldn't be found they immediately sent another pa... Zobacz więcej
Reakcja na opinię
I say this is the best mini spark massage i ever invested it’s soo good 👍🏼 I use everyday when my muscles ache. In the past i brought mini massages many different times but seems never good as this... Zobacz więcej
Reakcja na opinię
I bought these compression boots as a gift for my boyfriend and he absolutely loved them. I also tried them myself and was honestly impressed with how effective and comfortable they are, especiall... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
WAGNUM is built around one purpose: helping people recover better, move better and get more from the lifestyle they love. Our customers are athletes, professionals, fitness lovers and everyday performers who are committed to their goals and passionate about feeling their best. We create recovery products designed to support real routines, from training and performance to relaxation and everyday wellness. At WAGNUM, we focus on quality, practicality and customer experience, helping each person find the right recovery tools for their body, lifestyle and goals. Shop with WAGNUM and experience recovery gear made to support your next move.
Dane kontaktowe
Ingleburn/Sydney, Australia
- wagnum@support.com
- bodymassager.com.au
4,5
Doskonała
153 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Faulty device
I received my device a week ago and it was not working. I have tried to email you with no response. Can someone please contact me asap regarding a return and refund.
4 września 2020
Opinia niezależna
Odpowiedź od Wagnum Recovery
Hello Jenni,
Hope you are well. We are really sorry to hear that.
We replied to your request 4:30 PM and waiting for your reply.
If there is a faulty on the device, we are happy to help you!
Regards.
No issues, great shipping.
Not sure what the other reviewers went through. I ordered a shiatsu massager and an eye massager within two days the tracking info appeared in my auspost app and it was here a week later. My partner loves both his new massagers!
27 sierpnia 2020
Opinia niezależna
Odpowiedź od Wagnum Recovery
Many thanks Matt for taking the time to review us. We are really happy that you are pleased with our service and products.
Best wishes, Body Massager Team.
I was wondering how long will it take…
I was wondering how long will it take for delivery if I use priority shipping
8 sierpnia 2020
Opinia niezależna
Odpowiedź od Wagnum Recovery
Hello Brendon,
I hope you are well.
Due to the COVID-19 restrictions in Melbourne Metropolitan Area priority processing and shipping orders taking less than 8 - 9 days to prepare and arrive.
I hope you understand the situation.
Best regards.
Disappointing
Paid for Priority packaging and shipping only to discover it was neither.
They happily took my money and dealt with my emails telling me it was on its way and on priority post until through my own looking found that they didn’t post it or pick it with what they claimed.
Would not recommend or return here.
4 sierpnia 2020
Opinia niezależna
Odpowiedź od Wagnum Recovery
Hello Brendon,
Thanks for reaching out. Hope you are doing well.
We've had to work with limited workers and capacity due to COVID-19 restrictions in the Melbourne Metropolitan Area. Therefore some delays have occurred and we have had to fill tracking numbers out manually. We are extremely sorry for the inconvenience caused.
We already refunded the priority shipping fee to your original payment method today 1.32 PM.
If there is anything else that we can do for you, please let me know.
Best regards
Fantastic customer service
Fantastic customer service. Would purchase from this store again.
1 sierpnia 2020
Opinia niezależna
Odpowiedź od Wagnum Recovery
Many thanks CG for taking the time to review us. We are really happy that you are pleased with our service.
Best wishes, Body Massager Team.
Thank you
I had a problem with the orthopaedic bamboo foam pillow which was very small. Initially, the replies I got for my emails were unsatisfactory. However, Jack from the company got in touch and the outcome has been favourable. Thank you Jack for sorting out the problem.
21 lipca 2020
Opinia niezależna
Odpowiedź od Wagnum Recovery
Many thanks Anne for taking the time to review us. We are really happy that you are pleased with our service.
Best wishes, Body Massager Team.
I am very grateful and appreciative to…
I am very grateful and appreciative to Body Massager for their professional service . While i was very excited to receive the machine thought I had better read the instructions on how to use the product correctly and noticed straightaway that due to my Heart condition this wasnt going to work for me. Sadly it has gone back and I thank the company for looking after me.
Best Wishes Vicky
13 lipca 2020
Opinia niezależna
Odpowiedź od Wagnum Recovery
Many thanks Vicky for taking the time to review us. We are really happy that you are pleased with our service.
Best wishes, Body Massager Team.
I will tell you my personal experience and you decide for yourself.
I’ve been searching online for A body massager for about 5 months. There are so many options out there! I had 2 bad experiences Before finding the MINI BODY MASSAGER here! The two body massagers I bought are quite expensive, one around $990 and the other one around $400.
Honestly they are rubbish comparing with the mini massage I got from here!!!
I am still amazed every time I use it:
Best features in my personal opinion:
Very light!
Very quite!
The head massager are strong enough to soften muscles, mostly on the face, neck and shoulders!!
Absolute amazing! I’ve been carrying it with me mostly everywhere I go.
I am just about to buy two more to give to my grandma and daughter. They deserve a decent, efficient , quite And affordable massager friend! Finally something that worth my money!!! Thank you customer service for your support all the way!! ! 😀
12 lipca 2020
Opinia niezależna
Odpowiedź od Wagnum Recovery
Many thanks Fernanda for taking the time to review us. We are really happy that you are pleased with our service.
Best wishes, Body Massager Team.
After sales care is next to non
After sales care is next to non. Quickly acted to report of fault equipment and was replaced in no time, Thank you.
7 lipca 2020
Opinia niezależna
Odpowiedź od Wagnum Recovery
Many thanks Jay for taking the time to review us. We are really happy that you are pleased with our service.
Best wishes, Body Massager Team.
I am very happy with my experienced…
I am very happy with my experienced with my new massager. I dont have any regrets in buying this. I am highly recommended this.
3 lipca 2020
Opinia niezależna
Odpowiedź od Wagnum Recovery
Many thanks Juliet for taking the time to review us. We are really happy that you are pleased with our service.
Best wishes, Body Massager Team.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.