Bob Jane T-Marts Recenzje 

Bought 4 new Yokohama tyres from Oakleigh Store. After 3 months, went back to store to get the free service. On both occasions underable to get it done. Advices that their alignment machine inoperable. Not Happy and will not be back to store for future tyres and services. Poor after Sales service

If i could give zero strars i would. I drove into Bob Jane tmart Cairns with no issues. Had 4 new tyres fitted, Drove out and my abs traction and 4wd light came on so took it straight back. They had the errors removed. Again they came back on, To which I was told it was a "coincidence" and to take it to a mechanic, which I did. The mechanic examined and said the speed sensor had been damaged. I called and spoke to the manager about this to be told he would look at cameras and get back to me which he never did. I called again today after weeks of hearing nothing. On receiving this call they would accept no responsibility and argue that its not possible to access or damage this part doing a tyre change which is completely ignorant and incorrect. A simple chat to a mechanic and web search shows it can and most definitly does happen but still the blame pushed back onto me. Management was rude and dismissive he did not want to listen to a word I had to say or show any accountability or sympathy for the situation that they had put me in which filled me with anger and disappointment. Im now I'm left with the bill to have this issue rectified with no support from anyone from this establishment. I will never return to this business or any Bob Jane T-Mart after the treatment I have received from josh aswell as head office.

In August 2021, I hit a pothole that damaged 2 of my tyres, so I was in desperate need of replacements.

Due to needing a rare-ish sized tyre, availability was limited for what I wanted so I had to compromise - do I get a cheap set for the time being? Or do I spend a bit extra for something of good quality?

Eventually I found a set of Pirelli Dragon Sports in 245/40 R19 at Bob Jane Elizabeth, which was a bit far from home. But the manager and sales rep both made strong recommendations and I needed something ASAP. They understood my situation and were happy to put together a deal for me - $1200 for a full set with a balance and alignment. A very happy outcome as I’ve seen this particular tyre and size advertised for up to $399ea.

I admired the tyres straight away, noticing improvements in both handling and road noise. Fuel consumption had increased by about 10% for the first 2,000km or so, but that has now gone back to normal. A few nights ago a man stepped out in front of me on a 90km/h road. It was very dark and I saw him at the last second - the quick swerve-and-correction was absolutely effortless and I’m incredibly thankful that nobody was hurt. I owe this to the tyres.

Thanks again Bob Jane for your great service, recommendations and pricing. I’ll 100% buy from this store again.

PS - can I still use my 6 months service voucher even though it’s been almost 9 months? I’ve done just over 5,000kms with the new set.

Huge Thank You to Karl and the Team at Bob Jane T-Mart at Brookvale... Who went 'Over and Above' to help me with finding and replacing a wheel on my car... The 'Service and Cost saving' was absolutely Fantastic!...

I've relied on the Balcatta branch of Bob Jane T-Mart to help me on a number of occasions now, and on every occasion my experience has been exceptional. From anwering my call promptly/booking my car in urgently, explaining everything I needed to know and delivering my car ready when they said it would be. A huge shout out to Rob Passeretto (Sales Manager) - your professionalism and genuine care is second to none. Thank you to you and your efficient team for all your help today. I will gladly recommend you.

I had a flat tyre that needed replacing. I was so impressed by the staff at Bob Janes on Scarborough beach road. I dropped off a tyre before they were officially open (45 mins before) and they were very welcoming. Craig was so genuine and professional. It felt great to have "real" customer service where you feel like they appreciate your business. Very efficient - so much so that I find myself going out of my way to give them a review. Thanks guys!

I recently took my classic car to Bob Jane Bendigo for new tyres. The car was gifted to me by my late father.
I specifically asked the manager to be a little careful with the centre wheel caps, which he assured me he would.
However, somewhere during the fitting and balancing process, one of the wheel caps has 'gone missing', or damaged, as I was handed only three.
When I asked for the fourth, I was told it was probably on the wheel, or I had lost it. Sounded strange, I mean why would you put 1 wheel cap on and hand back three to the customer?
I've emailed the manager and are yet to receive and apology and most importantly some form of compensation.
Customer service, Due care and skill, no where to be seen
My advice don't risk your vehicle in the hands of these guys

I went to the Nunawading store this morning and went to the office the person l was greeted by a mouthpiece that just yelled where’s your mask, l was there to have a set of tyres put on a four wheel drive, l,turned around and left and went to Bridgestone where l was helped by the sales person and bought the tyres, who ever you were you just cost the company a big sale.17/2/22

very poor service.
paid for tyres and wheel alignment
when i went to pick up the car they said they could not do a alignment because they could not undo the nuts lol.
i took the car home and loosened the nuts for them.
i went back and asked for a refund on services not provided , they refused. tyres are wearing badly now.
ill never step foot in a Bob Janes again.
poor work guys and poor customer services..

I had to get 4 new tyres and alignment. All appeared ok till I received my key back which was broken. I questioned the fella that fixed my tyres who claimed it fell apart and he put back together best he could. He said he takes no responsibility and it's my matter to fix. This cost me an additional $110 for new key on top of the $419 for cost of tyres....not good practice

Great service! Had my tyres replaced here and wheel alignment done. Received fast, efficient and quality service - it was a seamless experience.

I first went to Bob Jane T-Mart in Maryborough six years ago and have continued to use their services.The staff have been terrific,cordial and respectful and the service I receive is excellent.I have nothing but praise for Bob Jane's in Maryborough ,
Queensland

I took my car to the Perth branch for its three month check. I had been told by phone that it would take 30 minutes. On the day I was told it was going to take 90 minutes. When I said I had been told 30 and could not stay for the longer time, I was told in very rude and aggressive terms that I was wrong and no one had ever told me the shorter time. I understand that misunderstandings can arise, but I don’t expect to be spoken to in such a rude and dismissive way.

The website says

At Bob Jane T-Marts we're committed to giving you expert advice and the confidence that we'll look after you

I had my rear tyres changed on my car at Bob Jane T-Mart Granville
I asked my son to take my car there and have these tyres fitted and get a wheel alignment on Monday the 25th of October at around 1pm.
I had asked him to get wider tyres fitted being 205 wide instead of the 185 wide tyres that where on there to allow for better grip on the road.
He received a call at around 2.30pm asking him to come back to the shop and remove the caps off the wheels that where on the car so they remove the back wheels to change the tyres the car has MAG wheels on it which require a spacer fitted to allow them to fit on the axle.
By the time he returned to the shop the tyres had been changed and the car was ready to go.
He made the payment for the tyres and drove back home A distance of approx. 880 mtrs by the time he had gotten home he said to me the car felt different
I went out for a look and could see the Drivers side rear tyre had been rubbing against the wheel guard` I asked him to ring Bob Jane and tell them what happened. They said bring it back for us to have a look at.
We removed the tyre and took it back to them they then said they needed the car to check it. We went back home and took the car back after removing the spacer and putting on a small wheel.
On our return they said he should have taken the car back to them not home it is 1.8 KLM round trip back to them I don't not believe he would have made it back give the damage already on the tyre.
A Few people there offered different suggestions on what it could have been I asked them the question where is their obligation in advising the customer if it’s the wrong size tyre or if there was clearance issues and they said that it’s not their job to check clearances then they said the wheel guards had been rolled on the car and that was causing the issue.
I told them that the cars come out of the factory like that and they said no the guards had been rolled. We've done work on lots of these BMW's I have another similar car at home and the guards are exactly the same these have not been changed and numerous other cars are the same.
I asked if they check the car they said it was driven in the parking area and didn't notice anything wrong but again they don't check clearance or if anything is touching
They put the tyre back on the car and then point out that there was a clearance issue but this was not something they checked after putting the tyres on.
They said it wasn’t their fault that the tyre didn’t fit and was rubbing and there was nothing they could do I asked if the tyre would be deemed defective if I was pulled over by the police and was told it would be ok but maybe leaning towards defective in the end. I have shown this tyre to someone who was in NSW Highway Patrol and he said it would be a defect straight up.
I asked if someone came in and asked for a 300 mm tyre would you put it on if the car only takes 185mm I was told they would advise the customer it wouldn’t fit and offer advice but again they don’t check clearances.
They didn’t say to my son that the tyres would not fit and I should look at a different size I would have considered their advice but there was none given
They were not prepared to offer a solution at that point apart from me buying new tyres although my intention was in good faith to purchase new tyres to keep my car safe on the road in the first place.
When I stated I would be going to Fair Trading the responses was my names XXXXXX I’m the manager here last 15 years and you won’t get far with Fair Trading
I am stuck now with a defective car because the tyres they supplied don’t fit the car but they want to blame everyone else except themselves for the error. The Mechanic, The Suspension, Physics but not the tyre fitters who I believe should be checking the tyre fits in and had enough clearance before releasing the car and making sure the car is safe to leave.
I would like to have matching tyres that fit the car with the current wheel specs as I should have been advised when the car was taken in not being a Tyre Expert this advice should have been relayed to me and the tyres should not have been changed if they were not right or I should have been advised after fitment they would not be right
Where is Bob Janes Obligation and Duty of Care to its customers to ensure they are providing the right product and ensuring a safe vehicle in all instances?

Preparing Papers and pictures for Fair Trading

I requested in writing and twice verbally fitting of two tyres agreeing on price of $579. When I left they refused to give my the invoice, swiped my card and said they'd email the receipt. The next day I saw I had been overcharged by $500 (total $1079) and they claimed there were nails in the 3rd and 4th tyres. I have reported them to Consumer Affairs seeking refund based on suspecting deceptive and misleading conduct. I don't want to hear from the Dandenong store ever again, they have my bank details and have not refunded the overcharge to date. What does head office have to say about their brands seemingly deceptive conduct? I'll never deal with Bob Jane Tmarts again. Bob Jane has not provided the refund offer and no response to the brand complaint from Bob Jane office about the separate company that uses the Bob Jane brand and non disclosure.

Took my car to Bob Jane Oakleigh for two new tyres. Thankfully i took photos of all the rims before fitting as they damaged one of them badly during fitting. Manager agreed they did it and told me to go to a specific wheel repair place and pay for the repair and id be reimbursed. Got the rim repaired costing $390. Took the invoice to the manager and it took 3 months for them to pay me only after i went to consumer affairs about it. Not happy.

went to Marion SA store, was booked for tyre rotation at 10.00 am,which shouldn't take long, was given impression when i booked could wait around as job could be done straight away
WRONG when I booked in they said 60- 90 minute turn around, told them to hold my place and i would be back in 20 mins
Came back 25 mins later and had been relegated with another 90 min wait. Counter employee was rude and bombastic and claimed it said on job sheet that waiting times vary by that much time, yet i never got job sheet, or was warned upon booking that these rules were in place

Springwood Bob jane. Worst place ever ... the most arrogant young workers there.take cars for test drives and flog the crap out of them . Twice now. Never again. Most arrogant people there.

I went to Bob Jane Gladesville. Luca, the manager and Joe provided excellent service. Thank you very much. I will recommend to all my friends.

Went into Bob Jane Alberton store in Adelaide (1st April 2021) for a simple tyre rotation and they returned my vehicle (BMW twin turbo convertible) with over $7,000 damage as quoted by a crash repairer. Prior to being told of the damage, the manager (M) knowing the vehicle had been damaged, waited for me to pay a measly $25 for the simple tyre rotation and when the transaction was completed, he stepped in to inform me of the incident. Obviously no guilt in taking a measly $25 from a long term customer after destroying his vehicle. I have told this to more than 50 people and every single person was appalled at the managers action. Says a lot about the person.
The excuse given to me at the time was that the young driver's vision was impaired looking through the rear window. The vehicle travelled no more than 3 meters prior to the collision with the other parked vehicle. Based upon the level of damage, speed was the major factor. This was also the opinion of two crash repairers as well as my insurance company. Make your own judgement - view the photos attached! The car is also fitted with a fully functioning sophisticated reversing/parking sensors with graphical display on large screen with audible alarms. There are also side mirrors on the vehicle and if the driver cared to use them would have clearly seen the vehicle he collided with. There was no excuse for this damage to have occurred. It was down to pure negligence and abuse of customer property. They should not have allowed a young driver in a performance vehicle.
Bob Jane's view of this incident is that their only obligation is to repair the vehicle through their insurance. They (store manager and customer service manager) are not willing to entertain any form of compensation for my inconvenience - dealing with insurance companies and crash repairers, the distress this has put on my family (had to cancel a short holiday over the Easter break), devaluation of the vehicle and the loss of unused insurance and registration as car will be off the road for at least 2 months.
I have requested that Bob Jane supply me a set of tyres out of good will to cover my inconveniences and losses over and above the repair of my vehicle. Their response (knowing that I cannot claim for anything outside the repair of the vehicle) is that they are not interested in any form of good will as this is now in the hands of the insurance company. For a company that sells millions of tyres per year, I didn't think this was too much to ask...but then again...they did take my $25 before telling me they demolished my car.
I have tried reasoning with them and given them many opportunities to show good will to no avail. Have yet to receive an apology from Bob Jane Customer service manager (J) even after pointing this out to him. An apology is the very least you would expect from someone in customer service. I guess that is the difference between customer service and customer care.
For the sake of ignorance and arrogance on Bob Jane's behalf, this could potentially cost them more than a set of tyres as this matter will now escalate.