Bob Jane T-Marts Recenzje 

I bought four tyres and a few weeks later one of the caps felt off.
The caps were okay before the new tyres changed.
I went to put a complaint but I was told that the manager was not there and I will have to wait for him to call me back
I went back and an other person was at the counter, it was the 10/01/23 at 1pm, he denied the claim and said that it would be hard for me to prove that whoever has put the cap back left it loses. I told him that I will put a complaint and he replied that he will also put one against me.
I am very disappointed and it costs me an extra $55 to get a new tyres cap set from Supercheap.
The way I was treated was unacceptable.

had two tyres punctures. I received excellent service. Definitely be back! Dan provides excellent service.

I could not recommend strongly enough that you NEVER go to the Port Melbourne outlet. The staff are unprofessional and unhelpful. Refused to help with price difference between retail and Fleet, would not even contact the fleet company while I was there to allow me to compare prices and make a decision.
When I picked up the car one of the Tyres was flat!
Was charged $380 more through fleet than retail. When asked for a tax invoice, was told they could not supply one as it was charged to the fleet company, which means I have no official documentation for the purchase and fitting. Every other company that is dealt with for fleet purposes, supplies a tax invoice. How unprofessional, is it even legal to refuse to supply it? When I followed up and asked for something on a letter head to say what was quoted to chase up with the Fleet company was told that they could not do it and they have to ask Head Office to do it, which is right next door. I was told he would get back to me by days end. That was 7th October 2022, it is now 21st October, 2 weeks later I have had no further communication.

Visited this Bob Jane for the first time in a attempt to find a set of 4 Tyre's worth over $2000
Interest and investment in providing any customer experience and in getting a sale was a 2 out of 10.
No offer of suggestions for other alternatives or chasing of the stock and a call back for a possible ETA was too much effort. Credit that they were reasonably polite.
Taken business elsewhere where they were keen.

Fountain Gate Bob Jane Tmart.
Requested via website a Price Match for 4x Michelin Pilot Sport tyres. Competitor website had them at $342 per tyre. Bob Jane website had the same tyre at $385. Got Quote from Fountain Gate store 1440 fitted incl alignment etc. So had tyres fitted at Fountain Gate. When I asked for Tax Invoice so could claim Michelin Redemption offer ($100 if buy 4x Tyres before 30 Sep), was told Best Price Quote was after $100 Redemption. Did not receive Tax Invoice.
Later on same day, sent details via website to Fountain Gate store, requesting Tax Invoice and pointing out that I never agreed to assigning them the $100 Michelin Redemption.
Have not heard anything yet.
Seems to me that their Best Price Guarantee is complete crap (as turns out Quote was really normal price x 4 tyres less $100 rather than comparison to cheaper price from competitors + 10% difference as per their website)
Then refusing to provide a Tax Invoice when requested is considered to be extremely poor / illegal too. Telling me that the price I paid is after the $100 Redemption is not how it works - looked at the Michelin T&C. I can’t claim redemption because I was refused a Tax Invoice
This is one of the worst Customer Experiences ever. There is no way I would recommend Bob Jane after this behaviour.
If I could rate them Zero I would

Subsequent to posting the review above, the Fountain Gate Store Manager has been in touch early yesterday morning, however still waiting for the Tax Invoice to be sent to me as well as details of the remedy.

Is Neil the dodgiest car tyre dealer ever? Sure, you be the judge? Ripped off. Terrible service. Charged more than double agreed price and bobjane did not refund.
Seem like thieves????

Best tyres and most amazing staff never take my car anywhere else

discovered a flat tyre on a Saturday ( and I have a tiny Mitsubishi Mirage ) store apparently closed on a Saturday at 4 PM….( arrived at the store at 3:02pm.

my partner walked in and asked about a small tyre repair and the 2 guys that were ‘ chilling, doing. nothing, and on their phones’ said straight up NAH. 🤬

don’t bother people !! if that’s customer service ……we’ll I’m going anywhere but here !

Bondi Junction, Sam & Nathan were both polite and caring. I highly recommend them. Also, my wheel alignment was cheap compared to what I had been quoted.

Shop was empty mechanics were free and they still made me to wait 3hrs just to fix one punchered tyre. Supper lazy staff i was at shop whole time watching them enjoying around the workshop.

I have been a very very loyal Bob Jane Bondi Junction customer for over 5 years. I’m an Uber driver and have sent 2 other drivers there.

I phoned at approximately 1:15pm today Friday 12 August 2022. I was told they were flat out. I told them I was a loyal customer. They said bad luck but too busy. I didn’t like the tone. ( Charles did not answer the phone- some rude clown !!! )

Never fear. Phoned Bridgestone Mascot. Also flat out but said they would “ fit me in “. Just be there before 4pm.

I am now a devoted LIFETIME Bridgestone customer. Bye bye Bob Jane. Isn’t it funny how one person , with a bad attitude, wreck a business.

I have bought new tyres and rims a few times from the Eltham store and has alway been fantastic service. I came in with a slow leak… fixed it for free.

Total service 👍🏼

Went to Bob Jane T-mart Wagga to get 4 new tyres . I went back to get the car to be told that all 4 wheels are severely buckled and I need to replace them ASAP . This was strange as I’ve had no vibration or anything to indicate such an issue .
I took the car to another reputable tyre company in Wagga for a second opinion and they took video of the tyres up and spinning and not a buckle or wobble to be seen . When asked why I was so concerned I said I just had the new tyres put on and was told my wheels were terrible. I didn’t even say the business I got them from and he told me exactly where I’d been and I’m not the first person to come for a second opinion after being told exact same thing.
I contacted the regional manager who was rude and arrogant and told me in no uncertain terms how good this worker was that did my car and hand on heart he is a good soul and wouldn’t do me wrong .
I then took it again for a third opinion to be told AGAIN my wheels are fine .
Disgraceful behaviour from a so called reliable company who was obviously giving me misleading information in order for me to spend more money .
Will never return to BOB JANE AGAIN 😡

No idea about fitting in with a customer's needs and schedule. Always about their needs [money] and when you can pop in at a time that suits them. No thanks!

Dandenong Tmart is shady as, Neil and BobJ the dodgy brothers. Highly recommend you avoid these people and the brand they represent, they charged more than twice the agreed quote and promised a refund of the blatant overcharge, nothing received. They failed to refund the overcharged price even after escalation to BobJ head office, no response nor refund was received. STAY AWAY, FIND A BETTER SUPPLIER, there are others with price match / beat guarantees that operate ethically.

My local store is Granville, NSW and the guys there have always been more than helpful! They explain everything that needs to be done and have even recommended a fantastic mechanic for more extensive repairs. I really appreciate the personal service I receive each time.

On the 2/4/22 I brought and had installed 4 brand new Goodridge KO2 tyres for my Nissan Patrol at Shellharbour Bob Jane in preparation for our Easter long weekend away. I drove the car home, happy with my new tyres and parked it in the driveway for about a week.

I needed to go to Wollongong on the 11/4/22 so I took the Patrol. I drove on the A1 freeway where the sped limit is 100 km per hour. I turned off the freeway and continued to Wollongong. As I was driving through Keira Street, I felt a slight vibration through the steering wheel, then out of no where my front passenger wheel fell off while doing approximately 40 km per hour. I was stranded at 4pm, peek hour time on a busy street out the front of a pre school. When I had calmed down after this terrifying experience and shock, I rang Bob Jane Shellharbour. After I had explained what had happened, the first thing he asked me was for the k's on the car and then apologise and asked me to organise a tow truck, to take it to their Wollongong branch. Where I refused and told them, since it was their fault, they should organise it. He then told me he would send someone from the Wollongong branch as soon as he could to assess the situation.

1 hour and 2 phone calls later, 1 guy arrive, even though the Wollongong branch is only 5 minutes away. Then I had to help him put the spare tyre on the car. He could only put 3 wheel nuts back on the spare wheel as the other 2 studs were cross threaded. He then asked me to drive it to their Wollongong branch through round abouts and traffic, 5 mins down the road. When I got there the Wollongong branch guys asked me to leave the car with them and told me not to worry that it, it would go through Bob Jane Insurance and the car damage (Front guard, passenger door, under carriage, rim, tyre and brush bar) would be fixed without any further inconvenience to me and he apologised that this had happened. I then, had to make my own way home.

As this was 4 days before the Easter long weekend, we understood that this would not be repaired until after the break and this now, had ruined our Easter 5 day Camping trip at Big Hill. - Which was the reason we have the 4 brand new tyres originally installed. We had to cancelled those plans and to still get away we paid $1200 for a holiday home to stay 2 nights down the coast instead.

The car sat in their shop until I called them on the 26/4/22 and asked what what happening with the car? The manager then told me they were going to do this, as a out of pocket expense. It has been my experience, that this now means , they will fix it as cheep as possible with no warranty for the life of the repair. Which I was not happy with, as they told me it would all go through their insurance. This then compelled me to go through my insurance company to make sure the repair job is done properly. I then had the car towed to another smash repairer on the 27/4/22 using my insurance companies preferred choice repairer and the car has sat here ever since, as parts have been hard to find due to covid etc.

We were fine for a few weeks without a second car, but as time went on we defiantly needed our second car. We decided to ask for a loan car, we contacted right to drive so they could organise a loan car on our behalf. When they tried to contact Bob Jane Tmart, the manager told them to contact the Regional Manager, they tried to call him multiple times, when he finally returned the call he told them to put it in an email - which he has ignore. Multiple emails have been sent.

We have not had a car for 9 weeks. We have had to organise other means of transport, when the second car has been needed, running after the kids' etc (we are are family of 4.)

So, in short, they almost killed me, ruined our Easter break, forced me to go thru my insurance, because there was technically no third party, have left me without a car for 9 weeks +, as they refused to talk with Right To Drive, so that I could get a loan car. Have left me to do all the leg work and I have had no contact from them.

I am definitely not happy and would not recommend them to anyone. I cant believe how they have ignored the situation and given no thought to the damage and costs now incurred by us, by their mistake and carelessness.

Very unhappy customer.

Well I booked my car in to have my Tyers balanced and rotated in Epping I waited over a hour to have them done no phone call to say thay had finished and then to pick up my car driving home my warning light came on please check Tyers pressure so had to ring them to be told to come back thay will check Tyers pressure thay still didn’t after that and had to reset my Tyer pressure that thay had for got to do I am pretty pissed off with the service I even brought new tyers from them just and was charged $75 to do the tyer and rotation of the tyers bob Jane has now lost a customer

Had a couple of tyres replaced at Bob Jane Bentleigh at 12 months I had a nail in my tyre and went to repair it. I was told my tyre was bald and needed replacing. I argued that it wasn’t possible as I had replaced it a year ago and have hardly driven the car due to the Covid restrictions. They dismissed my argument and blamed it on wheel balancing, alignment etc. will never return to any of their stores. The manager was cocky, dismissive and arrogant.