Bob Jane T-Marts Recenzje 

Wheel alignment done at tamworth store apparently they do not check for wear or play in suspension like most other good alignment centers do
Could have ended badly
Waist of time and money
Not their problem when asked why
How many other car owners think they have been checked properly

The bobjane reply to this post is very much like their service VERY POOR

I've recently had 2 cars fitted with new tyres st Dandenong Bob Jane T-Marts.
The service was exceptional an all levels.
Communication, 5 stars
Price, 5 stars
Time. 5 stars
Organisation. 5 stars
Honestly. 5 stars
Friendliness. 5 stars.

I have been poorly treated by other tyre companies and this way so refreshing to the point, that I had to write a review.
And l don't normally write reviews.
Gold medal from me 🙂
Edwin😊

Poor customer service at your store in Southport. I arrived at your store on 11/02/2021 and requested if I could get assistance with my tyre as I wasn't sure what was wrong with it but the air had gone down twice in 5 days. The person that greeted me would not assist as i did not have an appointment. I was told i needed an appointment and that since i didnt have one i had to come back. My tyre was flat and i was offered no assistance at all and made to feel stupid for not knowing what was wrong..I explained that i did not know and requested someone come and look but hey no appointment no assistance. I ended up going to the Tyre shop in Southport who were more then happy to assist me straight away.

Edit: response to bob jane... the proposal is unacceptable as you know because it does not guarantee a proper repair.. and I have to absolve bob jane of responsibility for the repair... you wouldn’t accept that if that was your car!! So let’s not pretend you’ve tried to resolve this properly!! Since then no one has bothered to get in contact!! It’s ok, I’ll fix the wheels myself, it’s not a cost issue for me... it’s about doing the right thing! Something you guys clearly know nothing about!! At least once I fix them, I’ll know they’re fixed the right way. This now is just about protecting other customers from suffering the same treatment as I had to!
AVOID AVOID AVOID!!!
RUDE CUSTOMER SERVICE! CONTRADICTORY RESPONSES, ONLY INTERESTED IN AVOIDING AND DEFLECTING BLAME TO GET OUT OF IT AS CHEAPLY AS THEY CAN. NOT INTERESTED IN DOING THE RIGHT THING AT ALL AND OWN THEIR RESPONSIBILITIES. DONT WASTE YOUR TIME EMAILING OR CONTACTING THE CUSTOMER SERVICE CENTER... NO CALL BACKS DESPITE PROMISES, YOU'LL JUST CHASE THEM FOR EVER.
Came in to get 4 tyres fitted with 4 pristine rims... left with 3 rims damaged by the tyre levers. Followed by what I suspect is a falsified job card telling me my wheels were damaged before I came in.. funnily enough I was told the job card had a note that all wheels were marked... but in fact only 3 now have damage on them... so either they put down marked wheels on all job cards just in case to cover themselves regardless ( I was not told that they found damage on the rims)... or they falsified job cards.... this was the first tyre change on a car with 25000km on it... now I am left to argue replacement of damaged rims on a $100k plus pristine car...
edit: AFTER THE HELPFUL RESPONSE FROM BOB JANE TO CONTACT THEM TO RESOLVE THE ISSUE THEY FLAT OUT DENIED CAUSING THE DAMAGE AND AS A GESTURE OF GOOD WILL OFFER $100 TO PAY FOR HALF OF THE ONE WHEEL REPAIR.... $100 OUT OF THE $1300 BILL THAT I AM NOT UP FOR TO REPAIR WHEELS THAT WERE NOT DAMAGED..... ITS INSULTING AND SHOWED NO INTENTION OF TRYING TO RESOLVE THE ISSUE... SO MUCH FOR A LARGE TYRE CHAIN STANDING BY THEIR REPUTATION. THE MATTER WILL BE ESCALATED

Having experienced sub standard and unacceptable service from the Eltham branch of Bob Jane TMart I took the time to provide feedback both at the local and national level Complete and utter waste of time Had no response except a standard statement to contact their national office Obvious from other negative reviews that this is the company's policy on dealing with unwanted feedback Care factor nil

I went to Bob Jane in Gladesville for a tyre made specifically for Mercedes. I found them extremely efficient, knowledgeable and provided a fabulous service. Most importantly, I saved $700 because they fixed the puncture whereas other suppliers suggested I would have to replace my tyre. Thank you Luca. I will always come to you!

Replaced all tyres at Gladesville branch, Luca the store manager was excellent, he had my tyres in the next day due to rego constraints at a very good price.

I highly recommend this store due to its management.

Since last year I am using bob jane tyre service for my car's tyres . When I first went to Preston Bob jane they ask me to replace tyres and I notice tyre's air goes to 16 almost everyday .I went back they said you need to replace wheels too then I spend $1300 include new tyres and wheels . After few months steering is vibrating alot even on 30-40 speed i went back to them again and they are saying I need to replace all 4 tyres because they damaged . In 1 year I changed 2 times tyres and 1 time wheels and now they asking more money to replace all tyres .
I never had bad experience like this before .
Can anyone suggest me what action I can take against them because tyres are still under warranty .

I just came from picking up my Ute , they have to do wheel alignment, balance , rotation of tyres , i marked the tyres to see if they rotated, no way . They didn’t do it at all , but they charged . It happened at Wollongong .
Never again i go back . I used to buy the tyres there ....

Claremont branch

Scott was really good, helpful and knowledgeable

I jokingly said 20 mins to fit 2 tyres, he replied give me half an hour

We’ll he did just that, great service, nice laid back guy

I gave my car for tyre replacement at the Bob Jane T-Mart Frankston and pickup the car back in the afternoon. When I reach home I have notice car got a dent on the boot as soon as i went back to the store show damage. The guy said he will have to check the camera and told me not happened from their. I also checked the footage and it is clearly see their was no dent on the boot when i gave the car in the morning and they sad they don't have camera facing the carpark. It happened at the time car was with them but they are telling they don't know what happened. Now i have to pay from my pocket to fix the damage that happened in their premises. Everyone please make sure their is no damage when you pickup your vehicle form these guys.

Bought set of muddies at Bankstown branch as they were very good price.Been back every 10k for rotate and wheel alignment with no problem.But this time I noticed the car drifts to the left and I have to keep on steering to the right to keep the car straight.Took it back and the guy told me I should have expected those kind of problem on the muddies unless I change it to the A/t and that it costs him money to fix it..I just want to be nice and said please just have a check for me anyway.I watched as one of the guy took it for a drive for less then 5min then he call me out and said he fixed the steering but I asked him it did went to the left and he admit it and started to tell me I should take it to a steering specialist down the road to make it straight..Long story short...they didnt do it right and didnt want to know or fix the problem when it arises...To me that is bad service which drags the brand down...I wonder how he fixed the steering by taken the car for a drive for less then 5 min...I would expected them to put it back onto the hoist and check if it is really out of balance or align. Wil not be back there again....

This matter remains unresolved.

After my last communication on this site, the manager rang me and told me that in our previous call, I had agreed to go in to get a refund of the Jax Tyre charge. This was definitely NOT MY RECOLLECTION. His claim left me somewhat disappointed and compounded the gravity of their “Warped Wheels” claim.

I now question if his original advice to replace the tyres because they were scrubbing, was correct. Believing Bob Jane to be a reputable company I accepted their advice without question. The tyres had only done 20,000Km’s (mainly local mileage). The reason I went to Bob Jane was for a flat tyre repair.

I unwilling to go back to the Bob Jane Bondi Junction branch where they have my details. There should be no problem for them to send refund by mail to end this matter. I therefore wrote to Galina Grinberg, Bob Jane T-Marts Support Team making this request. I have received no response!

I also suggested that; more appropriately I should receive a refund of the full amount paid for the tyres. It is doubtful that there was anything wrong with my tyres in the first place. There was definitely no wheel wobble evident before going there. What was possibly needed at the time, if anything, was a wheel alignment which they did not offer. This was recommended by Jax Tyres to rectify Bob Jane’s workmanship; and it solved the problem.

What a saga!

Please refund my money.

I went to Bob Jane Bondi Junction to repair a flat tyre. They said my front tyres were scrubbing and told me I had to replace both front tyres and have a wheel alignment.
When I eventually got on to M5 the front of the car was vibrating badly at 100KPH. So, I took the car back and was told both front mag wheels were warped and the wheel alignment was OK. It wasn’t even raining! So I took my car to Jax Tyres and asked for a wheel alignment and balance, the problem disappeared.
I think Bob Jane should pay Jax’s $130 charge.

I live in Bathurst NSW and have been a customer of Bob Jane Bathurst,for several years.There customer service and price ,professionalism is always spot on.The current manager Steve is fantastic and goes the extra mile to help out,despite a very busy schedule ,he is courteous,knowledgeable and a credit to the business.

I went to the Southport workshop as my car kept pulling to the left and when I was driving on the highway around 80m/h a noise started to pick up from the rear left side.

After having a look at the tyres, the guys at the workshop told me I have to get wheel alingment and all the tyres rotated plus in regards to the noise from the rear, they told me that I have to buy a new set of tyres and it will fix the problem. (although the "old" tyres were about 80% good).

So I trusted their judgement and got everything done and when I picked up the car and drove away, all the problems were still remaining. Nothing had changed. I payed $320 for nothing.

When I went back 10 mins later they said, sorry we can't fix your car as it has something to do with factory settings/parts??

After a long argue, I managed to get back $59 for the alignment but that was it.

Why did I have to pay for new tyres and it didn't fix my problem?

I am so disappointed with the service they provided!

I went for my 12month tyre plan service at Mt Druitt, Have been going there since they opened that Franchise. Had 4 wheel balance two rear tyres good, Front left (outside 000grams inside 005grams) Front right ( outside 005, Inside 005).
Then was suppose to get Wheel Alignment. I couldn't because the Boss had parked his car on the wheel alignment machine and didn't leave a key for it to be moved. I had to go elsewhere to get alignment done. Guy in charge at the time tried to make me pay the full price, even though they couldn't do alignment. He did reduce price after I said I won't be back again.

My experience? When dealing with one of the major plays bob jane , you should no have any problems at all . But my instructions wheir easy , mover drives front wheel to passgers rear , and two tyres provided, to be put on front plus a wheel alignment , this vehicle had no white lettering face out on the tyres , what we got was No drives front to rear , that was thrown away , to tyres provided , white lettering out , wheel alignment had to be done a second time , so have to find another a/t tyre . Very pissed off

I took my Audi A5 convertible to south tweed heads with one flat Tyre. They replaced the tyre and came into the waiting room to tell me all 4 tyres needed to be replaced. My two front tyres were only two months old and had lots of tread and was shocked and when he took me out the inspect the tyres. Told me they had only 20 thousand kms left.... I didn’t mind when the employees were filming one another in my car. But to try and rip me off because of the car I owned. After watching there reactions from when they hoped in the car. They thought I was made of money and tried lying to me to make me replace all four tyres that didn’t need to be. I thought I could trust bob janes being a big company. But I will never make that mistake again. Looking back on it. The tyre I had just had a puncture and should of been repaired. But money hungry south tweed wanted to replace to maximise profits.

Twice bad experience with the Castle Hill branch. First episode was with charging the wife excessively for new tires despite pre arrangements and booking. They excused it as a „apprentice error“ but only after being confronted by the husband.
Today again a blatant cases of sexism. Wife calls up and asks for a price to have a tire plug put in to repair a screw damaged tire. She was quoted $40.
A day later I (husband) calls up speaking to the same person and got a $35 quote. To put them to the final test I booked the car in and dropped it off this morning and when finished ask the wife to pay for it. They charged her $40 instead of the agreed and booked $35. when prompted to why they change the amount they quietly changed the price back to $35.00. No excuse or a simple sorry was given.
Please be aware of this shocking practice by this people. Even better stay away from that business altogether.