Bob Jane T-Marts Recenzje 

I received an appointment in 2 hours. The service was courteous and very economic.The work was carried out quickly and well.

Buy 3 get 1 free. All our prices include fitting and balancing.
Then when you book they tell you there's a cost to fit and balance the 4th "free" tyre. OMG can one business tell the truth and not have deceptive practices.
NEVER, so long as the sun shines, will i use a company that pulls this trick on the phone.
Booked with MyCar (formerly Kmart Auto) they price matched the same tyres fitted and balanced without the hidden crunch fee.

Purchased 2 tyres and had a wheel alignment done but the steering wheel wasn't straight. After three attempts I was told that was the best they could do and as my car was leased, i shouldn't worry about it anyway.

Ruined a brand new set of tyres within 2 1/2 months due to a shoddy alignment and their defence is “it could have been anything”
Had it inspected by another workshop with a diagnosis of No destroyed bushes, no bent parts, no broken components, just seriously mis aligned.
They give Big promises of service and customer satisfaction, but once you leave their driveway it becomes more a case of tough luck mate, not our problem.
Rather than working with me to any sort of outcome, they simply told me to get lost (only not as nicely)
If i could give 0 stars, i would.
Disgraceful attitude of taking no responsibility for the work you do could only come from bob jane’s management training program.

Great price. Great service. Great staff
Thank you

Ordered and paid deposit for Yokohama G015 tyres on Black Friday deal. (Noted preferred install date to be in 3 weeks time [note plenty of time for them to find tyres that they were selling online])
5days after order called to say they didn’t have any, offered to swap tyres with alternative tyre (no discount offered), offered refund as soon as they realised I wasn’t happy.
Looked online following BJ call informing me they had no stock and they were still selling the tyres I ordered but on a different discount (but several hundred more than what I had paid a discount for)
Really dodgy tactics.
A lot better options out there than these guys.

1 other thing when comparing prices, BJ don’t include a wheel alignment in their cost, it’s an extra they tell you when you drop the car off.

Took the deposit for the Pirelli deal and called back a few days later to say they don’t have stock and I can buy this expensive tyres instead. Bait and switch tactics. When you have taken the money, you should know your stock and honour your word. Very dodgy.

What a horrible encounter with Bob Jane Preston. Customer service at the front desk was horrible and I could not wait to get out of there.
Was made to feel like I knew nothing and the older man consultant knew what I needed told me quite rudely he couldn't help me to Monday (which I never thought I was going to be helped same day) I would be waiting around 3 hrs and I needed to leave a deposit.

Left thinking surely I can find better drove down the road to a competitor to a completely different experience they were friendly extremely helpful they offered 5 tyres and not the cheap version I was told I needed as and amazingly they did it straight away.

Lesson to Bob Jane have your front house workers take a course on customer service there is no need to be rude to paying customers or made to feel they are bothering them.

QLDNEVER NEVER USE Bob Jane T-Mart at Nerang
On 9/11 our work vehicle was taken in for wheel rotation. On November 18th driving into Brisbane the rear passenger side wheel FELL OFF. The vehicle was towed to a Brisbane workshop and they have provided a written report saying the wheel nuts were not tightened.
The vehicle has had NO other work done by anybody else and the franchisee response we have CCTV that shows it was done properly. They must have regular issues to have a need for CCTV and his other comment "We also have a signed job card by the technician (legally binding document)" what company does this.

Images include damage to tool bar as well

For the SAKE of your family and people in your car DO NOT USE THEM, as in this case luck no one was injured or killed. If it had happened on the M1 who knows.

Overall cost to address: $3915.94

Second time i've had a puncture in the past few years in Bendigo. Each time i've taken it to Bob Jane Bendigo and its been quickly repaired and put back on the car. And each time its been free! No wonder i always buy my tyres there, best prices, really great staff! Great customer service!!

I was sceptical about the promotion when I saw some reviews in other forums that they were not true. I tried my luck in BJ Gladesville, it really works for my orders of Pirelli PZ4. Got 40% off!

I did wheel alignments too. Unfortunately, it was not properly done and l realised my car was tilting to left after the service. Finally, I have to fix it at Tesla and we found out it was not aligned at 0 (off by 4 mins). I would suggest they need to perform more trainings to the staffs for wheel alignments for EVs. If the alignment work was good, I shall have given 5-star review for the overall perception of the services. The staffs I talked to are all nice and patience.

When I went back to collect the vehicle, I noticed they had put on a cheaper tyre than I was quoted on. They said they didn't have the proper tyres in stock and would have to bring the vehicle back tomorrow to get the right tyres put on. They also rung me the next day and told me that these tyres were dearer and I would have to pay an additional $152. Dropped it off the next day but after the new tyres were put on the steering wheel shock that much it was scary. The vehicle steering wheel was also not straight. They finally fixed it on the 3rd attempt. They also charged me $149 for the wheel alignment which I thought was expensive, so I called 2 other Bob Jane stores to get a quote and both stores quoted me $89. So really poor service and also feel ripped off.

The Team at Browns Plains are amazing! Highly recommend their services.

They’re apparently running a deal for 40% of Pirelli tyres. Problem is and I guarantee it after working in the tyre industry, their Australian distributor, Ceva logistics doesn’t have any stock and most likely never did.

The scam comes into play when you pay a deposit on their website - then the store calls you up the next day and says there’s “no stock” and if you need tyres you have to either pay full price for the other good brands. Which is a great way to leave a sour taste in someone’s mouth. I had to settle paying an extra $300 over the Pirelli deal for the same Continental tyres I already have on my car which aren’t as good compound and a whole category less in speed rating too. They also come from Ceva logistics.

I don’t think there’s any honest businesses left. Good luck everyone.

AVOID AT ALL COST… DO NOT USE THEM, THE OWNER & MANAGER ARE NOT HONEST. IF THEY CAN, THEY WILL TAKE ADVANTAGE OF YOU – BUYER BEWARE.
They basically Conned my 80year old elderly mother, who was clearly confused about all things tyres and didn’t understand what the staff were saying, so she called my brother and he clearly said to the manager, we DO NOT want to buy new tyres at this stage, simply swap her flat tyre with the spare, place the flat tyre back in the boot, and give mum a QUOTE and we’ll then chat further over the weekend… THE VERY MINUTE THEY GOT OFF THE PHONE WITH MY BROTHER who gave them VERY CLEAR INSTRUCTIONS, they exploited and took advantage of our elderly mum (an innocent little elderly lady who was with my disabled sister, so clearly thinking of her also)… the staff tricked her without providing informed consent they used coercion for their monetary benefit, charged her $79 to swap a flat tyre (which I now know should have been $15, and at the time Mum paid the $79 as she wasn’t sure what else to do) and then they said to Mum they’ll keep her punctured tyre and wheel until Mum decides what to do ??!! WTF they held her property and clearly intimidated by the ALL MALE STAFF hovering around she didn’t feel safe, so Mum left – it’s disgusting and horrible behaviour from what was a trusted national company towards our most vulnerable members of our elderly community. It’s a SCAM, its their business model and Bob Jane should be ashamed.

So the following day, unbeknown to me once I realised they had kept Mums wheel and tyre, I went there to collect it… not thinking too much of it. However once i introduced myself it was at this point, the manager had a long private huddle conversation in their office, so I suspected something was up. They then tried to tell me that Mum had actually purchased 2 new tyres and they were NOT returning the wheel & tyre, and expected me to honour that purchase... i said that's impossible, mum hasn't purchased any tyres as you ONLY provided her with a QUOTE, NOT AN INVOICE which would have clearly shown a deposit paid (clearly I had caught them out on their hustle and they didn’t like it)... clearly i stood my ground and raised my voice as they were now trying to hoodwink me too (like WTF??) and the owner said if I didn’t leave they would call the police. SO I THEN CALLED THE POLICE to their shock and horror… immediately The OWNER jumped out of his office and charged towards me straight into my face (clearly an attempt to intimidate me as he was taller and bigger), but I stood my ground and I wasn’t going to be bullied by them… they kept asking me to leave and I said I cannot until I get my mother’s wheel back. I WAS CLEAR my brother gave you CLEAR instructions, AT NO POINT did they discuss buying new tyres with my brother or Mum as she said, “I didn’t agree to any new tyres, they simply gave me a quote” NOT AN INVOICE… in the end the Owner conceded and returned the tyre & wheel and then he looked at me and in my face with an evil tone said “you’re not getting your money back” for the overcharge in swapping her flat tyre over… what a gentleman (NOT) a real true Aussie Business swindling elderly women… what has this world come too.

Our experience was horrifying, in the end the Police come, the Owner (& Manager) are operating their business like a racket scamming whoever seem ripe for the picking… sickening

There are much better tyre retailers around and I urge you all to look elsewhere as they do not deserve your business.

Booked my car in for a tire exchange after an unexpected mishap with one of my tires. The service I experienced dealing with Murray (store owner) was beyond reproach; exceptionally courteous, friendly and professional. The icing on the cake was the amazingly moderate cost.
Murray and his team at Bob Jane T-Marts are the BEST! Needless to say they have acquired a new customer!
5⭐️⭐️⭐️⭐️⭐️ (more if possible)

This guys are awesome and definitely my go to. Nothing is ever too much trouble for them. As a female I was always cautious of going to get my car fixed alone in case of being ripped off. Not these guys,,,They will always fit you in especially in an emergency. They are honest, transparent and I never feel awkward going in alone. They do a fantastic job getting you back on the road safely
Exceptional service. I wouldn’t use anyone else.
Well done and thank you guys as always!

Friendly and great service by Rodney.
Highly recommend.

Super friendly. Good price Excellent service. Clean customer waiting area.