Bob Jane T-Marts Recenzje 

Happy to say there has been a positive outcome for this less than good customer service from Bob's Janes Newcastle business.....big thankyou for follow up and investigation of complaint.

I ordered a set of wheels for my car and because the offset and the stud pattern weren't an easy match there were only two choices available. One stud pattern didn't match the offset and the wheel would be protruding, though slightly, from the body of the car. Of course I went with the second choice even though more expensive.
On the day wheels were to be fitted I double checked with the manager that the correct wheels had been ordered. I was assured they had been.
When I returned to pick my car up, guess what? The wrong wheels had been ordered and the wheels were protruding outside the body. I was assured it was street legal and I wouldn't receive a defect.
Feedback from mechanic and others in the industry said otherwise.
I went back to Bob Jane Tmart in Newcastle and it was recommended that I purchase flared wheel guards that could be attached to the car.
After much to and fro that included the wrong wheels arches being attached and removed, dozen of stud holes had been left in the wheel arches of my car. A panel beater who was recommended by the manager said he was happy to attach the flared wheel arches (which I had purchased from overseas) and I went back to Bob Jane to discuss what to do as I had an upcoming trip to Sydney and I needed to be roadworthy for the trip.
On arrival to Bob Jane Tmart Newcastle the manager was on leave and after a discussion with the assistant manager and explaining the situation I was told to get the work done and send the invoice to the manager. I was given a business card and I again checked, this was okay.
Job was completed by panel beater and invoice was sent to the manager, as requested.
Both the assistant manager and the manager have left the company and response from the new manager at Newcastle branch of Bob Jane Tmart is that because the invoice wasn't 'authorised' it will not be paid.
Bob Jane Tmart at Newcastle were negligent and culpable for the damage done to my car and if management did not complete due process and compliance, is not my nor the panel beaters responsibility.
I was sent an email to the feedback email address at Bob Jane requesting a review of the decision and so far no response..

Dropped our car off this morning and received excellent service for a tyre with a slow leak. Thank you James

Had an wheel alignment and balance done about a year ago the guy was cheeky at the start I should've stopped right there and took it to Somewhere else but I didn't after I took the car and drove it it was all over place it wasn't going straight and tyres seemed over pumped I rang them back the guy got angry on the phone and said I mentioned something about a little vibration but i wasnt sure I'm not a tyre mechanic car he said he'd check it out but didn't mention anything to me when I picked up the vehicle the car wasn't driving straight which wasn't like that before I handed my vehicle to bob jane tmart I asked what kpi they pumped it up to they said 35 when I had it at 32 I went to check the left front one was 36 right front 38 the two at the back were 35 so they lied I sent them a text but nothing was done I went for a service and report today my inner drive shaft boots torn and the sway bar links are broken and that can't occur just like that the reason why the car hasn't been driving running straight and it's started after I took my car to bob jane tmart in Cannington for a wheel alignment and wheel balance when I took the car back there after I complained he just balanced them in front of me and one was out so they didn't do their job they lied to me the guy was cheeky with me in the beginning got angry when I complained about the car being all over the place! and lied to about the kpi and they've done deliberate damage to car because I originally complained about my left side feeling a bit out that it that was my concern my tires shouldn't be over pumped and when I drive it shouldn't feel all over the place which occured after the wheel alignment and balance at bob jane I was disrespected in the beginning I was lied to as well and they most likely tampering with my car

Excellent experience with the Adam and the crew at Bob Jane Brookvale last week.They were quick and efficient with the tyre fitting and wheel alignment and very competitive with their pricing , thank you team

Anthony & the team at Bob Jane Newcastle always do a great job on my vehicles.
I received a really fair quote on a set of wheels,and they honoured it 6 months later,when I finally got around to having them fitted.
I honestly wouldn’t go anywhere else.

I bought FIVE tyres from the Armadale store, but when I went to pick up my vehicle they had only fitted FOUR. After my complaint they supplied and fitted the fifth.
About ten days later, after hearing strange noises and inspecting the chassis etc. we finally found that the wheel nuts on the front passenger side were loose, and could be undone by hand. The Manager of the store appeared concerned about how serious this matter was, and informed me that they were experiencing difficulties from a turnover of staff (he was also new to the job). He sent an email off to his area Manager and the State Manager, but no-one has bothered to contact me. I suggest that you stay away from the Armadale, WA store because that is the only way to give companies like this a wake-up call.

Visited Castle Hill branch to have a nail removed from a tyre on two separate occasions. On the first visit, I was told they didn't have time, and they did not take bookings for tyre repairs. My wife visited the following week, and surprise surprise, they do take bookings and was able to get sorted. It appears Bob Jane Castle Hill change their policy based on who is asking, or they just like to waste everyone's time.

On my second visit, I was told I would have to leave the car with them for two hours, which wasn't an option as I had no other transport. Again, I requested to make a booking where I could attend when they did have time and have the job done with minimal fuss, but again I was told they don't take bookings for tyre repairs. Yes that's correct, they do not take bookings!

Went to JAX up the street and had sorted without issue. They also take bookings for tyre repairs, so my suggestion is to drive by the clowns at Bob Jayne and look for any alternative. Won't be back a third time.

I am writing to express my sincere appreciation for Michael Jeffs (Toombul Branch) who went out of his way and went the extra mile to assist me to stay on the road for 1 week until I was able to replace much needed all 4 tyres.
Today all 4 tyres were replaced and he and the staff made sure everything ran smoothly and the job was finished in no time. I will be recommending this branch to my friends and family. Keep up the good work.

Adam from Bob Jane in Ringwood was extremely helpful and pleasant to deal with. I am very happy with the price and the after sales service provided.

Took my car into the Taylors Lakes store on 2 May 2024 to have my tyres inspected. Returned to find 2 areas on my car they had damaged. The employees took no ownership and were laughing at me including the Store Manager. Then the female employee who works in the work shop said "Get f**ked" to me infront of my daughter and 2 other customers. Absolutely disgusting. Will never return or recommend them. So now I am left with damages on my car and no compensation.

I phoned Bob Jane’s Hobart Store and from the moment I spoke to Louis I knew I had made the right choice. I took my car in the next day to have 4 new tyres fitted. There was a problem with the order and Louis sorted it quickly (with another staff member but I didn’t catch his name). My tyres were fitted promptly and I left feeling extremely satisfied. I know where I will be going in the future.

A 1 star review is not even enough to convey my utter disappointment with this company.
I had my car booked in on 6/4/24 at 10:30am to get new tyres and new rims installed on my Subaru WRX (I waited 3 months to get these rims imported from Japan). 30 minutes after dropping my car off, to my absolute horror, I receive a call from the store manager, that she has crashed another customer's car into my own.
I spent 5 hours at the store and the store manager was unable to provide me with details for upper management or any insurance details. She had no idea what the process was for an incident like this or any customer service skills. I requested for a hire car to be organised whilst it is getting repaired and whilst I am waiting for my RAC assessment to be completed. The store manager took no responsibility for her actions and I have been left with no way to get to work as a result of her negligence. The store manager lacked active listening skills, empathy, critical thinking and forward planning skills (which are all skills you would expect in management). Whilst we tried to sort it out with the store manager, she just hid inside the office and avoided any contact with us. When she did eventually come out, she just looked down avoiding all eye contact and still had no information to provide us.

I have contacted the state manager, who basically handed all the responsibility off to the store manager (who by the way, was on her FIRST week on the job). It is ridiculous that a company this large is doing absolutely nothing. I have received NO written confirmation the costs will be covered for repairs, hire cars or tows and absolutely NO compensation for my distress. The state manager's response was generic and did not answer any of my concerns. I have written to the feedback email and to their higher office and still received no reply.

I entrusted my pride and joy with this company due to a recommendation from family about their previous manager. I had no clue they were under new management. I was meant to be taking my car home in new rims and new tyres. Instead, I took my car home on a tow truck. I am disgusted by the way both the store manager and the company have handled the situation. You would think they have procedures in place for situations like this. The store manager's attitude alone is enough to ensure I will never let any of my friends and family use this company ever again.

Whilst the store manager is able to continue her work, I am left to pick up the pieces of my pride and joy. Panel beaters are booked out for months to come so I am left with a broken car for the next few months. This has been an extremely traumatic incident for me and I have received NO compensation for anything.

Please please please AVOID this company at all costs. It is just not worth it. I will be dealing with this on my own for months to come.

Great experience and the car got all new tires for a good price, great and very friendly and kind staff and I will be highly recommending Bob Jane T-mart in Shepparton to everyone, thank you 😊

Excellent, professional, friendly service at Bob Jane T-Marts Shepparton, thankyou so much :)) I will be happy to do business again…Prior to this i went to MYCARTYRES Kmart Shepparton & there was no friendly service & some male serving at the counter was so Rude ☹️

Discounted prices friendly knowledgeable
Competitive trustworthy
⭐️⭐️⭐️⭐️⭐️

I made an appointment with a local Bob Jane T mart to get my wheel alignment fixed since I hit a pothole a few weeks ago.

I left the car in the shop, they called me and said a tyre needs to be replaced, which I agreed of them to action.

I came to pick it up and they tell me the driver’s side reeks of petrol, which it definitely didn’t before. I went to have a look, as I start it - there’s something leaking from under the car and there is a strong smell of petrol plus there is a “start-stop system error” on the dash which was definitely not there before.

I spoke to the guy who was there and he says “you’re gonna have to take it to a mechanic”. I told him I’m not going to take it from here till you guys fix what we you’ve done. They drove it back into their shop and are currently working on it.

My guess is these guys seem young so they probably don’t even know what they’ve broken.

Bob Jane nerang overtightened the wheel nuts so that we had to snap 5 studs to get wheels off the car!! Rang the officious manager who said this happens alot with my car model.This is complete bs as the car has over 100K & never had this problem before. Manager said the tyres were rotated 10 months ago(a long time!).Very expensive exercise to replace studs. Steer well clear of shoddy Bob Jane Nerang.

Bob jane in both joondalup and clarkson are crap they show the most expensive tyres and every time I go to clarkson bob jane they always block the main drive through.

I spent the extra money and bought Pirelli tyres about a year ago. After a month or so the tyres started shredding around the egdes of the tyres. They said they had no replacement tyres in the country. So I waited to hear back from Dwain. During that time the other tyres did the same thing, with chuncks of rubber tearing out of the tread. I took this to my mechanic (David Gary Automotive) he said they are defective and not roadworthy and not to be driven over 60km's an hour. This voids my full comprehensive insurance if I was too have an accident. I work in home-care and drive the elderly around for appointments and various other tasks. I do not feel safe doing safe doing so. If I was to sell my car at the moment, I would have to buy 4 new tyres as mine do not pass roadworthy through no fault of my own. We got the Pirelli rep in and he decided to give me 2 new tyres. I bought 4 tyres and would like Bob Jane to honour their warranty and replace the 4 tyres. I will be filing a small claims debt in the hope of getting my faulty tyres replaced. I have also contacted the local 7 news to meet me in the caloundra Bob Jane carpark this week. Your motto is "Where here to help". What a load of rubbish.

the service and they help and nothing is a problem. If I could leave 10 stars I would