B&M StoresRecenzje 

This Cadburys Dairy Milk Creme Egg chocolate bar is very good. The Cream Eggs can be a bit messy to eat. So having it in a chocolate bar form, is quite handy. Its a large bar and doesn't last long in our house! It works just as well on taste as the egg variety. So if your a fan of the Creme Egg, then I would definitely recommend this to you.....😋

Very capable staff treated properly very respectful knew how to resolve my problems out, with out any fuss.

I spoke to Lisa at B&M Customer Service, she was very helpful and super quick. What i thought would take ages and had put off for ages actually took 10 minutes and she made it no hassle at all.

I bought a soundbar and threw the instructions away with the Box…rookie error I know! Contacted B&M Monday afternoon and had new user manual by the next day. Very impressed! Now if they’d tell me where I’ve put the remote control, I’d be even happier…

Très déçu du magasin de Sens.Les prix ne sont pas moins chers que certaines enseignes. Ouverture le 10 juin et des rayons vides. Je préfère l'enseigne qui est en face.

Prompt reply to my enquiry. Clear instructions to me about furnishing further information to help answer my enquiry
.A prompt courteous helpful telephone call from Isabelle in Personnel.When transferred to the Willerby store this professional friendly manner was repeated. Excellent customer service which is much appreciated Thanks to all concerned.

The lady Jane i spoke to on the phone was really helpful and polite and helped me to resolve my issue.thank you so much

Thank you Lisa for sorting out thr problem we had with the paint

The lady in the Ellesmere Port branch that helped me today was a credit to the company . Chloe was super friendly and even though they didn't have what I wanted Chloe couldn't have helped more.Het customer service was exceptional.

Bought picture frames and had to return to CLYDEBANK STORE , as they were wrong colour .. I didn’t want my money back but they refused to exchange them because they never gave me a receipt.. STOP asking if customers want a receipt in future , just give them one … you think you are helping by not taking one.

Zero stars review regarding Thornbury Woodhall, Bradford store trying to fabricate that I'm shop lifing and Isabel on customer service in Liverpool.

I went in to browse as is my legal right in the UK. However two shop assistants were making about that they were clearing stuff away when the floor was dirty.

Then I called up the customer services number with Isabel in a high piched voice making out she was asking How can she help? Wasn't activity listening then it was "What store" when I had already explained that information.

So as my calls are recorded that will be sent in as a complaint about the store and the so called customer service (Isobel).

Reply back to the idiot on Customer Service at B&M clearly didn't read and understand the information. It's a complaint that I called up about and then I emailed before I received the belittling message on Trustpilot.

I called B&M customer service because i lost my receipt. I spoke to lisa and she was really polite and very helpful and they emailed my receipt to my email within 2 minutes.

Great experience with B&M on resolving my issue with Johnstones paints. Although the product was not b&m's own - just selling on behalf of another brand. They still gave me the best possible outcome and I will be forever grateful of that.

I visited the B&M Stamford branch over the weekend, and I honestly think I experienced a retail miracle. I was served by a staff member named K####, who provided a level of genuine, high-quality customer service that I have never previously experienced at any B&M branch. K### is a perfect example of what a great employee should be polite, attentive, and incredibly helpful.

I was so impressed that on my way home, I immediately emailed B&M Customer Services with a copy of my receipt, specifically asking that the store manager be made aware of K####’s fantastic work.

This is where it gets comical.

Clearly, B&M Customer Services aren't used to receiving compliments. Within minutes, I received a template reply apologising for the POOR customer service I had experienced. I had to reply asking if anyone had actually read my email.

Determined to make sure K#### got the recognition they deserved, I actually went back to the store and spoke directly to the store manager myself.

The Update:
Customer Services have since emailed me back to apologise for the blunder, and I’ve been assured my compliments have finally been officially passed on.

Summary:
Top marks to the Stamford store manager and especially to K### you are a credit to the company. As for the head office customer service team... maybe tweak your auto-reply settings? Not everyone is writing in to complain.

Accused of stealing and shoplifting, randomly decided to conduct an unlawful search of my bag. Kept me waiting for an hour and when realised they were wrong they wasted my time and let me go. Horrible experience, no one was willing to co operate, the security guard was laughing in my face, as a student shocked and caused distress in me, will be looking to take further action.

THE only part that was 5 star was the company customer service department, Jane was most helpful. Despite solving the problem the Burgess hill shop were clueless and impolite, and in need of training in both customer service skills and company procedures.

This is a review of HQ customer services.

Krista was absolutely amazing. Delt with my issue promptly and with kindness an understanding. I wouldnt hesitate to use B&M customer service online chat again. And would recommend.
Many thanks

Avoid, avoid, avoid!!! I visited the B&M Kempshott store in Basingstoke about four weeks ago, where I saw an ottoman advertised with a built-in coffee table and storage. After saving up, I returned two weeks later to buy it. Once assembled, my drink fell off due to the unstable design, damaging my £500 rug. Despite being marketed as a coffee table, it was completely unfit for that purpose. When I raised the issue with the general manager, Lucky, he was dismissive and condescending, ignoring my references to the Trade Descriptions Act. After contacting head office, they admitted the error and promised updated labels, but refused any fair compensation—just a £10 goodwill gesture. Even now, weeks later, it’s still being sold with the same false description. I strongly urge everyone to avoid B&M Kempshott in Basingstoke—there are far better options out there.

Update There reply is short and yes we had contact but unsatisfactory..
And I don’t believe the manager will get any re training or change his whole attitude towards customers..

Purchased caramel penguin biscuits on 14 June and saw the best before date was 30 May 2026 when I got home.Returned to store and told they were fine to eat still,that is not the point.They should not be on the shelf on a 90p promotion from £1 when out of date.Nowhere did it state out of date and they were in the general biscuit display not on and out of date display.Emailed customer service and told to return with receipt,I have already done that and been refused a refund that was aim of my email.Told via email best before is only a guideline and product may be deteriorating but still fit to eat.So check dates on products in b and m.Am I to risk being made ill as after all they are only 15 days out of best before date?I would prefer my money back please

Great experience with customer service