B&M StoresRecenzje 

Garbage rip off shop. The chavs version of John Lewis. I’ve purchased two items recently that don’t work. A complete waste of time and money.
They sell Poundland stuff for quadruple the price

Un article affiché à 14,90 € en rayon a été facturé 49 € en caisse. La caissière m’ayant indiqué ne pas pouvoir intervenir, j’ai demandé l’intervention du responsable magasin de Corbeil Essonne M.Dryssa.

Au lieu de chercher une solution ou de fournir des explications, le responsable a adopté une attitude arrogante et particulièrement désagréable. Lors de l’échange, il m’a retiré brusquement l’article des mains avant de quitter la discussion sans explication, sans excuse et sans aucune proposition commerciale malgré l’erreur d’affichage constatée.

Je considère ce comportement comme inacceptable et contraire au respect que tout client est en droit d’attendre de la part d’un responsable de magasin.

If I was only reviewing B&M Customer Services I would vote 5 STAR for Lisa & Krista - however I have to take into consideration why I contacted them & for the B&M store in Govan it would be a 1 STAR (& that's being generous)
Visited the store, 2 tils on, 1 rudely waving her arms pointing her finger shouting no, go to him, "him" had already waved his hands to not serve me noting both tils were just finished serving customers. I went back to 1st he was not happy to serve. Next thing the woman who'd shouted & pointed her finger was over in my face complaining she'd needed the toilet for ages & ran off shouting, I don't really know what! It was absolutely bizarre behaviour from both. I really should have left as I was spending a lot of money but I was feeling confused & a bit upset my young daughter was upset. Then I was overcharged by £10.50 the manager tried to tell me I was getting my money back as a "gesture of goodwill"?? No, you overcharged me & returning my money otherwise it would be called stealing. Maybe it was just a bad day for them but honestly it was awful.
While I was being served there was another woman waiting to speak to the manager too. I think a lot of training required. And by the way - no apology from the manager!
But Customer Services ladies Krista & Lisa were SUPERB!

Even though there was an incident with a product, the customer service waited two weeks until I was able to gain the correct information and still helped and supported me through it. I was grateful for the patience and time they gave me. It was resolved within the day I managed to get the information required.

Three members of staff went over and above by helping us with our purchases. They carried them and loaded them in the car. The two desk assistants couldn't have been more pleasant and the young man who loaded the car was amazing. Main thing was not made to feel condescending by asking for help. Thank you all.

Personne très agréable, apprenti au nom de Capucine, très gentille, très serviable très professionnelle !!!

Very impressed with the quality of the outdoor plants at B&M Aukland Road Southampton. Its clear they are being well looked after by staff with real knowledge who I witnessed giving such helpful advice to other customers. So much better quality than other chains selling summer plants. I have purchased all of my tubs and visited 3 times already for more plants. Well done!!

Second time I have looked online for a particular item and found it at B&M (in my local store). Once more I go there and find they don't even know about this item. Previously I wanted nothing more than some nails, was directed to the area but only found screws.

Fantastic Customer Service!
I was shopping in my local B&M (Whitehaven) after work yesterday evening and had picked up a basket rather than a trolley. I’d picked up quite a bit of shopping and my basket was getting really heavy, I asked a nearby member of staff if there were any trolleys available, he couldn’t have been more helpful and fetched me one and unloaded my basket into the trolley for me. He’s a credit to your store, so helpful, obliging and polite. Great service, thank you so much!

I primarily writing this to highlight how wonderful the staff at the Lancaster branch of this store are. The service there is so consistently lovely I think the staff deserve recognition for all they do.

They are always professional but helpful, friendly and so warm and genuine it makes it the store a pleasure to visit, even when its busy. I'd particularly like to praise the young people that work the tills. They are so pleasantly welcoming I always come away from shopping there with a smile.

I hope the staff know how much the pleasant atmosphere they create in that store is appreciated.

Customer service was brilliant, polite and sorted problem quickly,but the staff at Wallasey store where rude unhelpful, don't think I'll be shopping there again

I recently experienced a problem with an item I purchased from a B&M store. I contacted the Customer Service department and dealt with Jane from the team, The quick and efficient manner that my problem was dealt with was very impressive and I am fully satisfied with the way this was handled.

Spoke to customer service as couldn't find my receipt and had a hard time finding my details for the transaction which included my the item I wanted to return. It took a little time to locate but the advisor was really helpful and patient and sent over the receipt so I can proceed.

Super customer service

Help me track down a receipt which I needed for a refund

I had a fault happen with the fan I brought but had lost my receipt so I contacted B&M customer services and spoke to Krista who helped me sort out a copy of my receipt and emailed it to me so I could return it it

Bought a candle in a jar,paid cash and lost receipt candle is clearly faulty only burnt to a quarter and won't light no wick left.Shop will ony refund if you pay on card or have your receipt therfore discriminate against cash buyers very bad policy.Regarding your reply if you can prove the product was purchased at b&m you don't need a receipt for faulty goods.The b&m label was stuck under candle so I'm done I'll use one below and home bargains for similar purchases.

Great service helped me out with my problem

Jane in customer service was really helpful in sorting out my issue with reciept.

Bought some chocolates from this company at the Barnsley Stairfoot store. Returned less than an hour later to return them but was advised that company policy is to not return food items. The chocolates were clearly unopened with the receipt and they would not budge and the sales associate with long blond hair was extremely rude. I spoke to the store manager and informed him that when we bought the chocolates we were not informed about the no return policy and as this is not typical policy we should be allowed to return the items but they would not budge just kept touting company policy.

Avoid like the plague - they are rude and unhelpful.

After placing an order for the incorrect size fence panel , arrangements were made to take back and re deliver the correct size. Staff were fantastic and were happy to do anything to help! Huge thanks for the 2 lads who helped me ! I didn’t manage to get both names but believe one was called Dan. Thanks again to the team and management for turning this eventful day back around!