Blurb Recenzje 

I created multiple books on the app and wanted to bulk buy these with one delivery charge but inspite of multiple attempts to contact the help centre, there is no support provided! I feel at a loss after spending such a long time curating the books!! Feel a rip off to pay delivery charges for each book to the same address !

Seems like a rip off. They promise to send a code to give me 20% off first purchase if I sign up for newsletter. I sign up (one click; that's easy) but no promo code arrives. Thus I must either pay full price (£95+) or wait and see if they send it. I will inevitably end up inundated with blurb from them and those to whom they sell my address. No sign of any "contact us" button to get customer service. Bad blurb!!

I've used this company for over 10 years, it started well but has now gone to the dogs!! I really don't know why I'm continue using them because the last few years I've been let down so very badly. I've received possibly the last four orders way late which means my clients have been disappointed because deadlines have not been met at the hands of Blurb, sometimes I order 25 copies so spend a large amount with his company and you think they got the way to look after me. But they don't! They realise I'm on a tight deadline now and they haven't provided me with what I need to process the order which at times I think must be deliberate as they couldn't get it so wrong if they tried and know my position but customer services are absolutely shocking and most unhelpful customer services that I've came across. They know my position but have delayed this book run totally unnecessary so again I miss its deadline. They knew my position but instead of helping ahave been as un helpful as possible!!! I received three books a while ago that with a proofing and one was scratched across the front page. Like I said, this has happened before with a rollers from the printing press and damaged has also caused been caused when packing them on several occasions. However, it's me the customer and my client who this affects and Blurb don't seem to give a damn or correct their mistakes. Their prices have gone through the roof, their delivery service terrible, (admittedly a third-party) it's absolutely shocking - I don't think I've had an order on time. Blurb last year even sent me another Photographers book that was it images of a wedding for that Photographers client that I had to send sent on to the Netherlands so they could keep their client happy. I know what it's like to be a professional photographer and having to rely on others and there's nothing more frustrating when you do a fantastic job and the company does a terrible job, its our reputation that gets tarnished due to Blub's customer services (LACK OFF) & bad quality control!! Blurb you need to get a grip and you need to sort your customer services out as well as your current quality control. My experience of the last few years have been shocking and this is the last chance saloon for you to keep my business, so buck up and provide a better service by corresponding better and better quality control.

Quick service but shipping is a rip off. I paid $14 CAD at checkout thinking “that’s reasonable if it’s coming from Canada” but it was shipped from somewhere near Swindon. £8.50 is a joke!!

I ordered softcover and hardcover versions of my book with an ISBN on both.
On receiving the books (that arrived late) the ISBN was missing.
Also several black and white images in the hardback book have a very strong yellow colour cast, although the identical images in the softcover book are fine, so clearly a printing issue.
Unfortunately the ruined images make this book completely unacceptable either as a copy for myself, or to sell.
These printing errors demonstrate a worrying lack of quality control, which doesn’t inspire confidence in using the Blurb print on demand service to sell my books.
I understand that mistakes can happen, but my experience with Blurb has been made worse by a complete lack of response to both my support requests to sort these issues out.

*EDIT* - a few hours after I posted this review I finally received an email from Blurb support, (not sure if they had seen my comments here) and have apologised for the errors, and are now looking into sorting both the printing quality issue and the missing ISBN.

UPDATE - I received an email from Blurb support reassuring me that they would replace my books due to the printing faults and the missing ISBN, which apparently was due to an issue with their software.
However, 6 weeks later and I have heard nothing more from Blurb support and am no nearer to getting my books replaced.
I have sent 3 emails over the last couple of weeks asking politely for an update, but have received no reply.

** Finally 2 months on from my original contact with Blurb support I have received a generous voucher to replace the books. But it really shouldn’t have taken this long and the lack of communication during that time hasn’t helped.

I wasted hours creating a trade book at a reasonable cost of £6.99, only to find out on checkout that shipping for this single book would cost £13.99 or twice the cost of the actual book. Its a ludicrous price for such a small item. I had wrongly assumed that delivery would have been similar to other print companies I have used e.g £5ish but how wrong I was. Complete joke of a price and I refuse to pay it. Will get books printed elsewhere.

I ordered a book 22 September 2022. I have written Blurb more than a 1/2 dozen times. "It's a tech issue and the tech team will be in touch on Monday...." They haven't. That was 4 weeks ago. I've done A LOT OF WORK with Blurb and no response, just "we know you're frustrated." How can I do business with this company? I sold more than 400 books with Blurb. It's insane. Write me a note. Don't just "ping" the tech team. MAKE IT HAPPEN... My lord. What can I do? Does anyone here take responsibility?

Here's the order number in case you want to look it up: 9055540

M.

Whilst I have no complaints about the quality of my Blurb photobook (and I am a long-time user), the delivery charges applied by Blurb are ludicrously high - and you don't get any warning of this in the pricing information on the website. The cheapest price for shipping of 9 small books, weighing less than 1.5kg in total, was £20. The post office rates for tracked EU delivery of a parcel this size is around £6.00.

I have used this company multiple times in the past. Wish I had bothered to read reviews before using them this time. Ordered a memory book almost a month ago and it has never arrived, despite FedEx claiming it has been delivered (I also have a complaint logged with them) I've tried to get in touch with Blurb to flag this issue and they don't seem interested. I had one reply asking me to confirm my delivery address which I have and then nothing. This is a sentimental item which makes this situation even worse.

Ordered three large Layflat books. First two arrived badly packaged. One of the gift boxes was ruined in transit. The third delivery has missed the promised deadline (still not arrived). Appalling after sales service. They are only open according to US time zones. So if you are a UK client, you wait for hours. Sorry Blurb, but you have just lost what was going to be a large commercial client using your services.

very disappointed with quality. also, late on delivery date that was promised. and this meant i could not sell my book at the event when i was expecting to do so. i have written to them and hope to receive some sort of recompense....but not heard yet. in the past, service and quality has been very good. wondering if new management taking over which is not up to previous standars.

I have given one star because there is not an option for zero stars. I recommend people use a different company. I placed an order with Blub and it didnt arrive within the timeframe promised. Instead, I received a "delayed order notification" and I had to contact FedEx. FedEx told me that my order was held up and no delivery date could be expected. However, magically, when I then tried to cancel the order and recover the funds the order could be delivered. TERRIBLE SERVICE, SCURRILOUS PRACTICES. I RECOMMEND GOING ELSEWHERE. My order was a birthday present for my daughter and Blurb LET ME DOWN. Refused to cancel the order and refund me. To guarantee my daughters birthday present I placed an order with cewe.co.uk It was a bit more work, but ultimately a better product with more features and delivered on time. I recommend cewe.co.uk Adobe's reputation is damaged by it's relationship with Blurb.

Avoid this company. The printing was massively delayed, but they didn't bother to tell me so. When I contacted them to find out where my book was, they refused to cancel the order or let me swap it for the ebook version. They later told me the order had been shipped, but this wasn't actually true - they'd created the tracking number but it still wasn't collected by the courier for another few days.

I know it is Adobe problem, but it would be really helpful if LightRoom could include all the alternatives of papers you offer, i.e. flat format with better papers than the standard one.

Customer service and follow up support excellent. Initial problem with accurate black and white reproduction but sorted out on second printing. Not Blurb’ fault but Fed Ex are absolutely useless. Thanks

Love Blurb! Great easy to use service and beautiful quality books.

Having produced over 40 large landscape photobooks we have found the services of Blurb to be excellent. The process of creating the layout and selecting the image sizes is very good. Checking with the American spell checker is not so good but with the aid of an English Dictionary that's OK.
Care needs to be taken when inserting a slightly darker photo as this will be printed darker still, however by lightening this at the production stage this is easy to correct - probably more critical for photographers! Uploading, ordering and delivery in well protected wrapping are all excellent. Thank you Blurb.

Ordered a lay flat photobook. First copy I received had pages duplicated. Blurb reprinted for me at no charge, but second copy had colour/printing errors in 2 images (banding, colour washed out, pixelation on sections of the images). Have requested another copy but as yet (five days later) have not had a response. Still waiting for a (quite expensive) book I ordered many weeks ago! Quality control at Blurb seems to suck!

Excellent quality photo book as usual which was easy to make. Only flaw was slow delivery. Book eventually arrived a week later than initially scheduled.

Very poor print and packaging with guidelines off the rollers, packed loose in a single core box on first and second print which might of been from the states.
The final prints we're printed in Europe and were packaged properly and quality of print was good .