Blue Air 

Here to confirm all the reviews so far.
Ridiculous company. Don't book with them; you will have many regrets.
The flight was delayed, and there was no one to tell us anything. We had to go look for people to tell us what was happening. Customer service was disgusting.

Der gebuchte Flug wurde wegen operationeller Gründe annulliert. Leider gab es als Option für die Erstattung nur das Blue Air Wallet, anscheinend weil der Flug nicht direkt bei Blue Air gebucht wurde. Das ist eine Frechheit. Auf Anfrage teilte mir Blue Air mit, dass es nun nicht mehr möglich ist, das Geld aufs Konto zurückzuerstatten. Ich als Kunde hätte die Erstattung auf Wallet bereits akzeptiert. Kundenfreundlichkeit sieht anders aus. Über das Geld im Wallet wird sich Blue Air bestimmt freuen - fast würde ich das „Geschäftsmodell“ nennen: Geld kassieren, nicht fliegen, Geld im Wallet ablaufen lassen, da der Kunden eher nicht mehr (um)bucht. Zumindest für Flüge von Frankfurt am Main nach Bukarest ist Blue Air definitiv nicht zu empfehlen (zuletzt wurden alle Flüge im Oktober bis einschließlich 29.10.2022 annulliert).

This company shouldn't exist anymore. In the last 2 years, they have been selling tickets for flights that (most probably) they know they will not be able to operate. This is a fraud. Do not waste your money with these thieves.

Just arrived from Bucharest to Dublin with 1 hours delay and I missed my connection to Cork 250 km away.Just Great

A gennaio ho comprato 6 biblietti per le vacanze tramite Lastminute volo Iasi -Mikonos pagato 521,03 con carta di credito e poi successivamente pagato 99.
,95 per aggiunta bagagli ad aprile.
Se non ché il 31 maggio mi comunicano la cancellazione del volo (pagato persino assicurazioni imprevisti COVID e etc...)
Chiedo un cambio data ma non me lo concedono (sempre tutto tramite Lastminute) e allora chiedo un voucher.. nonostante le mie vacanze siano già state rovinate addirittura prima di partire...ma niente voucher... Lastminute mi comunica che Blue Air può solo rimborsarmi la prenotazione.
Allora il 2 giugno faccio tramite Lastminute la pratica di rimborso... risultato: oggi in data 19 agosto la chat di Lastminute (complici incompetenti)mi dicono dopo 80gg.che il tribunale ha concesso a Blue Air il tempo di 2 anni per rimborsare i voli cancellati!!!
Oltre al danno la beffa...mi hanno quindi rubato 622 EUR!!!!
Complimenti bravi...a rubare i soldi alle persone!!!!!

Flight to paris-cluj was cancelled. Refund still has been processed. It’s been two months since cancellation and one month since the flight date

A non-serious company sells you tickets and then after 2 weeks cancels the flights. After 3 months I still have not received any response to my requests for reimbursement of the money paid for 2 people for 2 flights on 2 different days on the destination BIRMINGHAM-BUCHAREST and return. But I received a request for a review of how they responded to my request... what response? Because I didn't receive anything...I had to buy other tickets with another flight company...all vacation plans were cancelled...extra expenses and large differences in money paid for different periods because the purchased flight tickets had a short period of time for purchase ... not to remind about the cancellation of the parking periods of personal cars in the airport area... about the payments made for rebooking vacation days... because I did not find flights with another company during the same period...I hope they lose the right to operate at UK airports..they have execrable services..the flight staff are not flexible...the aircraft do not have adjustable seats..they do not have their own employees at the airports...or if they do..they are not professionals ..they are not kind...they don't deserve a grade above zero

Cheaters, Criminals - get them off the radar and into jail!
Take the money immidiately off the credit card, cancel flights from Bucharest (their so-called home-base) and never refund the money.
Cheaters.
That this is possible in the EU in the year 2022 is a miracle and shows the credibility of the whole country!

We were placed on standby and later allowed to check in.
Fright is delayed already for 2 hours,surely missed interconnecting flight.
Never again it is sh...t

They lure you with cheap flightsand then the hassle begins.You can't checkin online for free. You have to buy the seats Blue Air has selected for you in order to continue with the checkin. Blue Air is a scam, a business setup for frauds. Avoid at all costs. I have made several complaints and no replies. I can't understand how can they afford to operate from Heathrow. Probably from defrauding customers. Proper corporate thiefs

They sell more tickets than seats on the plane, about 20% of the people from each flight are used as standbys and made to wait for the next flight in the airport.

They won’t answer the phone when you ask for the compensation for the minimum 12 hours waited in the airport.

Hold da op selvskabet stjæler fra deres kunder. Skulle betale for check in selvom det ikke står nogen steder og skulle betale for min Cabin size bagage selvom jeg havde betalt for den i min billet online. Fordi de mente den var for stor til at være cabin size. Det væreste er at jeg fik den med i flyet efter da jeg fik checket in. Min bagagen er cabin size og havde den med fra Konya til Istanbul og videre til Romanien. Uden problem i flyet. Og i Romanien startede alt dette problem. Skulle af med i alt 85 Euro. Jeg anbefaler slet ikke dette selvskab eller rejse fra Romanien igen.

Compagnie de débiles profonds. Vol Nice (France) - Cluj (Roumanie) avec escale à Bucharest (Roumanie).

L'avion part avec 2H30 de retard, évidemment on rate la correspondance à Bucharest. Arrivés là-bas, on demande aux hôtesses ce que l'on devrait faire --> aucune idée. Arrivés à l'aéroport on se rend compte que le vol de notre correspondance n'est pas encore parti, il est en cours d'embarquement (possible que notre avion était justement celui qui repartait pour Cluj).

On demande à un représentant de Blue Air des informations, il nous dit que le vol n'existe pas (alors que sur l'écran de l'aéroport, il est bien marqué en cours d'embarquement). Evidemment le temps de discuter de tout ça, le vol part sans nous. Merci le débile. Mais ce n'est pas fini, il ne nous propose aucune solution pour la suite... "Nous ne sommes pas obligés de faire quoi que ce soit, car le vol a moins de 3h de retard".

Nous avons été obligé d'ACHETER un nouveau billet (LOL ?). Tout cela même alors que notre billet d'origine comprenait la correspondance. Donc non seulement on a raté notre vol à cause de Blue Air, mais on a aussi dû rester toute la nuit à Bucharest à nos frais, et avons dû racheter un billet, à nos frais aussi.

C'est complètement fou, jamais vu ça, cette compagnie est à l'aéronotique (ou même aux prestations de service en général) ce que le cancer du pancréas est à notre espèce. Qu'elle disparaisse, vite, et laisse la place à d'autres plus motivés et respectueux.

Cancels flights, doesn’t refund the money. A joke of a company. Glad they are going bankrupt 👍🏻

I'm updating this after my experience of the return flight.

First the issues:

Blue Air have the most aggressive seat upgrade policy I've seen on any airline. On top of all the the typical budget airline tricks to try and convince you that you have to pay for your seats and book extra baggage, the website is totally misleading, allowing you to fill in all the passenger details before giving you a message that it is impossible to check in without paying for a seat! Your passenger details are then deleted, despite selecting the option to save them. You are told that the only option is to turn up at the airport desk 2 hours before the flight to be allocated a seat and airport check in is £13 per person! There is no information on the website and the only way to contact the airline at short notice is a £1.50 a minute phone line. What the airline doesn't tell you is that it is possible to check in and be allocated seats without paying if you do so on the same day as the flight (apparently you can also turn up at the airport without paying, but I wouldn't want to risk this). With this information, check in on the return flight was a breeze on the app (which is better than the website), with all the passenger details saved from the outward flight. I don't know if budget airlines have looked at how much money their aggressive and misleading approaches to additional costs bring in against the passenger goodwill they use up - I assume they figure they have a captive audience - but my experience of check in on return made me want to fly Blue Air again. My experience on the way out had me vowing to avoid them at all costs.

Luggage check in is painfully long. They had two staff at Luton checking in passengers and luggage for two planes. These only opened less than 2 hours before the flight so we spent almost an hour in the queue before they started moving, very slowly, taking another hour to check in our luggage. This delay was made worse because almost everyone on the plane was having to check in at the airport, luggage or not. To rub salt in the wound, the neighbouring EasyJet check in takes about 5 minutes.

Bring your own food! Strangely for a budget airline, the only food available was crisps and chocolate bars. Thankfully, my children were happy with a crisp dinner but these then ran out so some people got nothing. This could have been a result of the delayed arrival but better to be on the safe side.

Not directly the airline's fault but I waited over an hour for my luggage on arrival in Luton and baggage from other airlines was coming through quicker. One for the baggage company and airport but it's incredible that they can provide such a poor service. Not having enough staff is one thing but how hard would it be to provide accurate updates on how long it will take them to move bags from one part of an airport to another?

Now the positives

The planes I travelled on were clean and relatively new, with power sockets, USB chargers and pretty reasonable amount of legroom for a budget airline. They are also not orange.

The staff onboard were friendly and helpful. Which in the face of all the stresses they must be going through is a credit.

I can only confirm what everybody else is saying - one of the worst airlines you can find. Customer service is non-existing, you could talk with them for hours and hours but you will get nowhere. Refund is impossible although it's promised over and over. Even full flex tickets are impossible to change or refunded. So pretty much worst of everything.

Only buy tickets if you have money to throw out of the window and energy to spend on useless and endless conversations with their customer support.

0 star rating. Avoid at all cost!

Worst company ever!!!! Do not book a flight through them whatever you do! Got to the airport to be told that the original plane scheduled for the flight had technical issues so they had to send a smaller airplane instead which won't fit everyone ... They have randomly selected a group of people to stay behind (including myself) and only told us that we will be rebooked on the next available flight and that's it. No compensation and no reassurance around when this next flight will be! Despicable service once again!

Kriminell , absolute Beutelschneider und Unseriösität. Verantwortungslose Leitung und keine Dienstleistung.
Der Kunde bucht fehlerhaft an einem Samstag Vormittag, ruft 120 Minuten nach der getätigten Überweisung bei Blue Air an auf unterschiedlichen , von Blue Air publizierten Nummern, schreibt Mails auf den angebrachten Kontaktbögen ihrer Webseite , schreibt ihren Online Chat an etc. um mitzuteilen, das die Buchung storniert und die getätigte Überweisung retourniert werden soll. Resultat, keine Antwort und absolute Ignoranz der Tatsachen.
Weiterhin werden automatisch verfasste Roboter "Antworten" über den Erhalt der Mitteilung seitens Blue Air, zugestellt.
Montag vormittag (am dritten Tag) antwortet endlich eine Dame , die offensichtlich aus Rumänien ihre "Dienstleistung" betreibt, obwohl ich zum wiederholten Male, eine deutsche Nummer mit Frankfurter Vorwahl gewählt habe. Es wird eine Rufumleitung nach Rumänien praktiziert, ( ohne Vorabinformation des Anrufers).
Die Blue AIR Mitarbeiterin, namens A. Mihoc, unterbricht das Telefonat und lässt den Anrufer aus Deutschland, der auf eigene Kosten für unbestimmte Zeit in der Leitung verweilen muss, ahnugslos warten. Nach 8 Minuten , nimmt sie des Telefongespräch wieder auf, mit der Ansage, sie könne nichts weiter tun und das Geld wird in jedem Fall von Blue Air einkassiert ohne es wieder zu retournieren.
Danach legt sie auf. Offensichtlich wird die Firma von korrupten Beutelschneidern betrieben , die sowohl gesetzliche Rahmenbedingungen ignorieren als auch die Menschenrechte, weiterhin ebensowenig Fähigkeiten und Kenntnisse über ihre eigene ausgeübte Stelle bedienen bzw besitzen. Dementsprechend auch ihr Personal, unqualifiziert verantwortungsvolle Tätigkeiten ausüben lassen.

Had the same experience like many of you - my flight was canceled and it was impossible to make any progress dealing with the company directly. I managed to recover my money by opening a dispute with the credit card - Costco Anywhere Visa Card by Citi. They issued a credit right away while the dispute was active. I just received notification that the dispute was resolved in my favor. Do not try to get the money directly from Blue Air - you will only experience frustration. Open a dispute and the credit card issuer will deal with them. It's very disappointing that a company resorts to these tactics. I was born in Romania, and I was proud to help a Romanian company but they cannot be trusted.

Dårligt selskab!!! Vælg et andet!!! De overbooker ofte deres fly og de har ikke mulighed for refundering :-(
De fortjener ikke engang en stjerne.