Blue Air 

Waited 11months for a straight forward refund - still chasing it seems no one can actually push the refund through any other airline would be mortified they have taken so long - cancelled flight dec 2021

Anulan el vuelo después de cambiar el día y la hora varias veces... Llevo esperando desde principios de septiembre la devolución de los billetes y no tiene pinta que lo consiga

Da wir für unsere stornierten Flüge vom September kein Geld zurück erhielten, schalteten wir SOS-Flugverspaetung.de ein. Rückmeldung: Blue Air ist insolvent, wenig Aussicht das Geld zurückzubekommen, Betrieb der Airline geht teilweise trotzdem weiter. Finger weg!

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Am fost forțat să renunț la zbor,și bănii înapoi. Banii sunt in portofel și nu-i pot folosi in nici un fel.
Vreau să-mi returnați banii in cont. Eu nu i-am folosit, deși plătesc comision,a fost un card de credit.
Cum se poate lua legătura. Acel link pentru returnarea banilor din portofelul digital nu este valabil, adresa pentru returnarea banilor nu este valabilă.
To all of you, try to go on browser not on the app.
You will connect to your account through the browser.

Flight was canceled due to "airline unable to cover operational costs of flight." At least they were honest. Had to book with different airline, and never received a refund. Have been trying to contact them for months now, still no money, and their website is now non-operational. Apparently they’re being hit with many fines by the Romanian government as of lately due to the sudden halt of their operations, and I think will not officially exist as an airline for much longer. I highly advise to all those who have been screwed over by this airline to dispute the charges with your bank. It will probably be the only way you’ll see your money again

PESSIMA COMPAGNIA.
A causa dell'emergenza Covid il mio volo è stato cancellato. Fino ad oggi non ho avuto il mio rimborso. In tutto ciò non rispondono più e il mio indirizzo mail con qualle mi sono registrata non è più valido.
SONO DEI LADRI SENZA RISPETTO VERSO I LORO CLIENTI

Ich habe für den 29.5.2020 Flüge von Köln nach Bukarest gebucht. Diese wurden gecancelt und ich warte nach all der Zeit immer noch auf die Erstattung. Auf das Schlichtungsverfahren und diverse Anfragen meinerseits hat BlueAir nicht reagiert. Auf keinen Fall hier Flüge buchen, man kann nur verlieren. Finger weg!

Das flug wurde storniert seitens Blue Air, hab nie mein Geld zurückbekommen!

I should've read the reviews first, before booking a ticket. Like with a lot of other reviews, my flight got cancelled and I had to book new tickets through an other airline. I want to get my tickets refunded in cash, but the don't reply to the forms I send in or my phone calls. (I've been on hold for 40 minutes now...)

Furthermore I can't get into my account anymore. I've tried resetting my password, but that doesn't work. It just says: "unable to log in" Now I also can't get into the customer support page anymore. If I press "Forgot password" there, I just don't get an email. Really a rubbish company...

Ich habe noch im August 2021 einen Flug von Wien nach Bukarest gebucht. Dieser Flug wurde gecancelt und ich warte immer noch auf die Erstattung! Es ist schon mehr als ein Jahr vergangen. Einfach Betrug!

Mi hanno cancellato 4 voli per un totale di circa 200€. Nella email di cancellazione era indicato che la compagnia è in fase di riorganizzazione (ma da voci aeroportuali ho capito che è fallita) e che dal 10 ottobre sarebbe stato possibile recuperare il credito nel wallet e fare richiesta di rimborso su carta.
Ma ad oggi non è ancora possibile accedere nemmeno alla propria area personale (accesso bloccato). Come si potrà fare per recuperare i soldi che questi criminali hanno indebitamente sottratto?

Cancelled the flight 3 times and then avoided to refund me over £600.

Now they’re bankrupt

1 star is to much for this airline
Can't log in in my account can't reset the password lost 450 pounds worth of flights avoid as its the worst site and airline

Se avessi letto prima tutte queste recensioni negative non avrei perso i miei soldi. Stessa esperienza degli altri: impossibilità ad accedere al proprio account dopo aver spostato il credito, da volo cancellato (per ben 2 volte), sul conto blueair. Sembra che sia sparito tutto.

They just cancel my flight out of nowhere 2 months in advance. They then make it nearly impossible to ask a cash refund through their website, you need to specifically email them. And then it takes months. Worst airline I've ever seen.

They cancel flights and don't refund. It's been more than 8 months and they haven't refunded my ticket.

It was my first time flying with them (and probably the last). The flight was delayed by 6+ hours. No Blue Air customer support at London Luton was available. All phone lines just kept ringing. The customer support after is ignorent too. No reply whatsoever. Dodgy business

Flight was cancelled 4 days before it was scheduled to fly. I had to pay a lot more money to book a new flight with another company. When I try refund to Blue air wallet, the page is unresponsive and I can't move forward. I tried using both computer, tablet and
cellphone. Nothing works. When I try cash refund, it says "It seems that something went wrong, please contact customer service". But no one is answering there despite waiting a long time...

Booked flights on the 10th sept, they cancelled and and to rebook on the 12th. One day before the flight I received an email saying that my flights have been cancelled and they do not know when they will be able to fly again. I asked for a refund but the response was that' I will get one, but they can't tell me when' How is that possible, I paid for my ticket and just want my money back !
I am still waiting for my refund after the cancellation of my flights!! Why you can't take responsibility for this and pay your customer's back! When we purchase a ticket we are charged straight away, when Blue Air has to pay back they say they do not know when you Will be paid back!
Also, trying to complain on BlueAir website but for some reason my complaint cannot be submitted. Disgusting!