We spent months researching a very specific type of steel door, which is more prevalent on the continent but very tricky to find in the UK. We nearly gave up the hunt before we came across Black Stee... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We have specified products from Black Steel Doors for two projects now and are very happy with the results. The products are of an excellent quality, and the main contractor fed back how professional... Zobacz więcej
Black Steel has been absolutely amazing! I have exchanged my wooden external doors with steel bi-fold doors and they look marvelous. These doors bring so much light into my home and embellish my gar... Zobacz więcej
Reakcja na opinię
Doors arrived with the wrong handles, missing handle plates, misaligned window bars and wrong colour window bar. Installation of doors was delayed by numerous excuses and has taken over 4 weeks as... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
At Black Steel Doors we are designers and manufacturers of Bespoke Steel Doors, Partitions and Windows. With a focus on High-End Residential development, architectural projects and Commercial Fit-out projects. Our doors and partitions can be designed for both Internal and External profiles, either creating the perfect Link between your exterior and interior or as a seamless partition between two rooms or office spaces. We Design, Manufacture and Install our doors bespoke for every project so get in touch today for a no-obligation estimate on your dream project. Features Include: Fire Rated Glass Acoustic Rated Glass Double Glazing available 20mm Internal Steel Profile Thermally Broken Profile W20 Steel Profile The ONLY Steel Bi-folding doors on the UK market If you are either a private client, project manager, property developer, architect or construction company then get in touch to find out how we can assist in your next project. info@blacksteeldoors.co.uk www.blacksteeldoors.co.uk 07943072186
Dane kontaktowe
1 Courtenay Rd, London, Wembley , HA9 7ND, London, Zjednoczone Królestwo
- 020 8908 0006
- info@blacksteeldoors.co.uk
- blacksteeldoors.co.uk
3,7
Średnia
73 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Doors all sorted after a visit from Jack
A quick note to say that Jack came to fix my door mechanism. Lovely guy and the doors all sorted now.
Great experience -thanks all
28 marca 2022
Opinia niezależna
Odpowiedź od Black Steel Doors
Dear Mark,
Thank you for updating the review below. We hope that our extremely fast reaction to the issue made your experience better. As we mentioned to you when you raised the issue, the lock mechanism is under our warranty period for a year, which I hope is understandable. But we do appreciate the update. Best wishes.
Door handles don't work & it's not their fault!
Our doors were installed less than 18 months ago.
Now one of the handles doesn't work and they are saying it's not their fault.
And this is after they messed up the original delivery and installation.
9 marca 2022
Opinia niezależna
Odpowiedź od Black Steel Doors
Dear Mark,
We appreciate your updated review. We feel that our customers deserve an explanation regarding this matter for future references, as we always tend to provide the best customer service. Hence why we have been giving you outstanding, quick replies since you have raised the issue.
The concern has been raised to our office stating that there is a problem with the door handle, our office suggested that it would be very useful if you could send us a video of the issue to give us a better understanding of the problem. From the evidence in the video that was sent to us, we discovered that there is no issue with the handle, but with the lock. We explained to you that the lock is covered by our warranty conditions for up to a year after the purchase of our product which is all well described in your warranty document. However, your warranty for the lock was not valid anymore due to the purchase being made over a year ago. In this case, we offered a new lock for our standard fee; we also advised that we are happy to provide the service of the new lock within 24 hours. As you insisted that we offer you a free service, the matter was raised to our CEO who personally explained that your warranty for the lock has expired. We do hope that you are happy with the service that we have provided and wish you all the best
Great customer service and excellent…
Great customer service and excellent high quality product
25 listopada 2021
Opinia niezależna
Odpowiedź od Black Steel Doors
Thank you for the appreciation, this is what keeps us going and means a lot to our hard-working team.
Very good product and incredible hard…
Very good product and incredible hard working and detailed installation team making all the difference for a great result! We are very pleased with our new internal doors. Many thanks to the BlackSteelDoor team!
24 listopada 2021
Opinia niezależna
Odpowiedź od Black Steel Doors
It is always a pleasure to hear how our hard work is appreciated and makes our customers satisfied.
Excellent! From start to finish Black Steel Doors…
From start to finish Black Steel Doors were excellent. I’m so happy with the finished result. My door looks beautiful. I thoroughly recommend.
5 listopada 2021
Opinia niezależna
Odpowiedź od Black Steel Doors
We are so happy to hear that you are enjoying your doors. Anything else you need, please don't hesitate to reach out.
Good customer care but shop around first
Follow up: The team revisited the doors and replaced the seals. They will replace the door hooks in time. The seals (gaskets) we'll need to replace regularly, which I wish I'd known about but hopefully in time better solutions will be found. The company have been excellent in responding to these issues.
Second Edit: The doors have been installed for three years and issues persist. The seals have failed. The door hooks are pealing. The doors are not airtight and a cold spot. And it's all out of warranty.
Edit: I have updated the original review below because the company has worked hard to remedy the issues. The door is nearly airtight (we have to wait for the new rubber seals to bed in) and we can't see any water ingress. The customer service and desire to get it right has been fantastic. I still have question marks over the quality of the door but, as I have no other crittal style door to compare it to, it's difficult to make an accurate assessment. I'm not 100% satisfied as there are elements on the door like screws and locks that are not coated so the paint is chipping away exposing the silver metal underneath (this shows up in a completely black door). I would recommend you shop around first as it's not a small investment in price to make.
Original review: I chose this company over another one, which was similar in price, because of the reviews here and a genuinely pleasant sales experience. I wish I had not. From start to (not quite) finish the whole experience has been problematic and unnecessarily stressful as a result. It started well - the company made it very easy to purchase, the site survey went well but after the money was paid it all went downhill from there. Promised delivery dates rescheduled at the last minute, promises of the CEO contacting us (still waiting), and now we have a door that leaks (water is coming in at two points), isn't airtight (causing condensation problems), and a list of other snags (plus, now, damaged tiles from cutting metal to add to the list) that the company promises to do their best to fix but has failed to do so, so far. We are waiting for the team to turn up for the third time and they will be 3 hours late (again). I can't fault them for trying, the team do seem to genuinely care and are willing to try and sort out the snags but trying can only get you so far when you need a door to be air- and water-tight. Maybe this project is unusually glitchy but the fact remains I have purchased a product that isn't up to the sales pitch and the company hasn't yet put right. I expected better certainly from the reviews here and photos on their site. I'll update this review to reflect the final outcome.
29 października 2021
Opinia niezależna
Odpowiedź od Black Steel Doors
Hi Sarah, we are glad that the issues could be resolved and we look forward to working on future projects with you!
Great new internal back door in an an…
Great new internal back door in an an old cottage. Admired by all who see it. Easy company to work with and would use them again.
19 września 2021
Opinia niezależna
Odpowiedź od Black Steel Doors
Thank you and we hope to work with you again as well!
Fantastic from beginning to end!
Fantastic experience from beginning to end. All the staff we met & spoke to were amazing from Marta to Kasia to Daniel, Martin, Pavel and the installation team. Such a pleasure to deal with. The showroom is lovely & gives you a really good idea of the range of products on offer & what would suit your requirements. We are so happy with our internal French doors. Thank you! :)
13 września 2021
Opinia niezależna
Odpowiedź od Black Steel Doors
Thank you for the encouraging words, we hope you will enjoy the doors for years to come!
Excellent company & service
We spent months researching a very specific type of steel door, which is more prevalent on the continent but very tricky to find in the UK. We nearly gave up the hunt before we came across Black Steel Doors. We're so glad that we did.
The team were an absolute delight to work with, both pre-sale, during installation and post-sale. Knowledgeable, responsive and a high-quality end product. I wish all glazing manufacturers worked to this standard!
19 kwietnia 2021
Opinia niezależna
Odpowiedź od Black Steel Doors
Thank you for your feedback, we are glad that you could find what you were looking for at Black Steel Doors. We believe it is important to give our customers exactly what they need and that is why we work mostly with bespoke projects.
We love our doors!
We love our doors! We have both a Black Steel Doors internal bifold door and seperate sliding door. The quality of the workmanship is truly excellent and everyone agrees they are the centrepiece of our house renovation.
Everything was delivered efficiently and on time and the company was very accommodating.
19 kwietnia 2021
Opinia niezależna
Odpowiedź od Black Steel Doors
Thank you for the appreciation, we work hard to deliver only the best possible products to our customers.
Great product
Great product, workmanship and install. I had two sliding doors fitted. Absolutely love them and we have had some amazing compliments from everyone that has seen them.
I would recommend black steel doors if you really want the wow factor.
Mr B, Ascot
16 kwietnia 2021
Opinia niezależna
Odpowiedź od Black Steel Doors
It is our pleasure to serve you and we are happy to know that you are satisfied with our work. Thank you so much for your trust and support.
Excellent customer service combined…
Excellent customer service combined with top quality product. I could not recommend them more!
23 czerwca 2020
Opinia niezależna
Odpowiedź od Black Steel Doors
Thank you so much! This is our pleasure to see that we are doing a great job.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.