Bitiba offers a wide range of products and is definitely the best value for money; plus, the rewards scheme means you can earn extra money off your order. I'm a long-standing and very happy customer.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
DO NOT TRUST! Order never came and no response despite multiple attempt to reach out! In short, ordered almost a month ago now. DHL ecommerce (NOT DHL!) delivered it to a completely different a... Zobacz więcej
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Good website offering lots of products. Our dog's food is the cheapest on here and with the subscribe and save its even better value. Good customer service and quick delivery. Never had any proble... Zobacz więcej
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Bitiba deal with my Order quickly and if there is a problem Customer Service on Phone are helpful The Prices at Bitiba are areas cheaper than some other companies especially if u do repeat orders a... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Dane kontaktowe
Stany Zjednoczone
- bitiba.co.uk
4,0
Dobra
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service as always on my regular…
Great service as always on my regular subscription order. Prices very reasonable compared to others. Fast delivery with updates.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Thank you for your continued trust in us, Mrs Goslinkg.
I’m so glad your subscription orders are running smoothly and that you’re happy with both pricing and delivery updates.
Team bitiba
Easy site
Easy site, communication brilliant, delivery within a couple of days.
Great company to use.
Thank you
3 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Debbie, I really appreciate your kind words. It’s great to hear you had such a smooth experience from browsing to delivery – thank you for choosing us!
Team bitiba
Excellent prices and service....A bit…
Excellent prices and service....A bit like Zoo plus....in fact I think it is Zoo plus. Brill anyway.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Thanks for your feedback, Rob – I really appreciate it! I’m glad you’re enjoying our prices and service, and it’s lovely to hear such positive impressions overall.
Team bitiba
Good range of products at competitive prices....
Good range of products although items I order regularly as occasionally out of stock. Competitive prices, usually quick delivery. Only downside is products come in a huge box which is difficult for me to move into the house. Maybe benefit from splitting into 2 pacels if heavy? However most of the time, the delivery driver will bring it into the house for me if I am at home.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Thank you for your thoughtful feedback, Barb. I’m pleased you’re happy with our product range and pricing, though I completely understand your concern about parcel size. That’s valuable input and something we’ll certainly take into account.
Team bitiba
im a long term customer
Ive been ordering from Bitiba for severa years now, buying treats etc for my dog. Their ordering/delivery system is great, prices are very competative and customer services are fab.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Tricia, thank you for being such a loyal customer over the years. I’m delighted to hear that both our service and pricing continue to meet your expectations – it truly means a lot.
Team bitiba
Excellent price Excellent product…
Excellent price Excellent product really pleased with purchase
17 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Thanks so much for your review, Sarah. I’m really pleased to hear you’re happy with both the product and the price – that’s exactly what we aim for.
Team bitiba
Fast delivery and good choice of my…
Fast delivery and good choice of my dogs favourite food. Had an issue with some leaking pet food trays that was sorted out very well. The reward points are also good. Can get her some extra treats with them.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Sue, thank you for your kind review. I’m glad we could resolve the issue quickly for you and that you’re enjoying the range, delivery and reward points too – it’s great to have you with us.
Team bitiba
easy to use
easy to use, my dogs food much cheaper than other place, fast delivery , all good
12 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Hugh,
Thank you for the lovely feedback! I’m really pleased to hear you’re finding us easy to use and that you’re getting great value on your dog’s food. Fast delivery and happy pups are exactly what we aim for.
Thanks so much for your support!
Team bitiba
Odpowiedź od Bitiba
Hello Stuart,
I truly appreciate you taking the time to share this. It’s great to know our prices and deliveries have been consistent for you—exactly how it should be.
Thanks for sticking with us!
Team bitiba
Great service great product wouldn’t go…
Great service great product wouldn’t go anywhere else.
13 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Dear Debbie,
That’s fantastic to hear—thank you! Knowing you wouldn’t go anywhere else really means a lot.
I’m delighted you’re enjoying both our service and products.
Team bitiba
Competitively priced, plenty of choice & free delivery!
I love this site, we have an elderly Great Dane & a regular subscription with Bitiba for her 15kg bags of Skinners hypoallergenic, senior dog food. It is usually the most competitive price, delivery is free & using the subscribe & save option we collect online saving stamps. When we have collected enough stamps, that enables us to receive a £16 discount. I have been ordering from them for the last 5 years. Excellent, honest company.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Fiona,
What a brilliant review—thank you for your continued trust over the past five years! It’s wonderful to hear your Great Dane is well looked after and that you’re getting the most out of our subscribe & save benefits.
Your loyalty truly means a lot.
Team bitiba
Quick delivery. Varied website & competitive prices
Easy to use website which I find competitive for my dog food. There are often offers too which are emailed to me
28 maja 2026
Opinia niezależna
Odpowiedź od Bitiba
Hello Deborah,
Many thanks for your kind words! I’m glad you’re enjoying the website, the value and those handy offers.
It’s great to hear everything is working smoothly for you.
Team bitiba
Happy with the cost of items available…
Happy with the cost of items available on Bitiba & have a repeat order. Good selection of cat food at a great price however, as been mentioned before, the delivery service has much to be desired, damaged boxes, careless handling of the boxes not only means the actual cardboard boxes are battered or split but the goods inside can be damaged too - sometimes meaning split tins have to be thrown away.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Pauline,
Thank you for your honest feedback and for staying with us on repeat orders—it’s much appreciated.
I’m really sorry to hear about the issues with damaged boxes and, please, if I can ask you to always get in touch with our customer care team for assistance, that's the only way for us to resolve all hiccups for you.
We’re grateful you highlighted this and hope to keep improving your experience going forward.
Team bitiba
Absolutely appalling service
Absolutely appalling service. Website says delivery 1-2 days. Now day three and the courier doesn't even have the parcel. Excuse after excuse from Bibita and no response to an email asking for a refund. Do not recommend under any circumstances. Clearly have no customer service, as AI led. Owned by Zooplus so that account will be closed too.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Tim,
Thank you for taking the time to share your experience — I’m really sorry to read this, as I can completely understand how frustrating it is to be promised a 1–2 day delivery and then still be waiting without clear updates.
I’ve been able to locate your details in our system, and, as we’re unable to go into account-specific details here on Trustpilot for privacy reasons, I will make sure that your case is picked up and followed up through our official channels as a priority. Someone from our team will review what has happened with your order, address your refund request, and ensure you receive a clear resolution.
I also want to acknowledge your feedback regarding communication — some of our initial replies are generated by an AI system, designed to offer quick answers to common queries and save you time. I wonder if this may have contributed to the impression that your concerns weren’t being properly addressed. If the automated response doesn’t resolve your issue, replying to it will escalate your case to a human advisor who can assist you directly — and we’re always happy to help.
Thank you again for bringing this to our attention — I genuinely hope we can turn this experience around for you.
Team bitiba
So disappointed in this company
So disappointed in this company! Used them for a while now so joined the subscribe and save but now you have taken my money but my doog food?? Iv phoned you 4 times now and you still dont know where my dog food is! Its over 1 week late now and iv had to get an alternative for my xl dogs! They said 24 hours for a refund its already been over 48 hours. Phoned again gotta wait upto another 5 days for my money! Its a joke 4 times I have contacted you and still no nothing! They dont even know where the parcel is either. Disappointing is an under statement!
8 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Sophia,
Thank you for taking the time to share your experience — I’m really sorry to hear how frustrating this situation has been for you. I completely understand how stressful it must be to be left without your dog’s food, especially after relying on a subscription service and having to arrange an alternative at short notice.
What surprises me the most is to read that you’ve had to contact our support team multiple times without getting clear answers, as well as the delays around your refund. That’s certainly not the level of service we aim to provide, and I can appreciate why this has led to such a negative impression.
Unfortunately, I wasn’t able to locate your account details based on the information provided here. For privacy reasons, we’re not able to look into or resolve individual cases directly on Trustpilot. However, if you could please get in touch with our customer care team via https://www.bitiba.co.uk/contact_form/, or follow up on previous correspondence, and reference your review, we’ll make sure your case is looked into as a priority.
Thank you again for bringing this to our attention — I truly hope we can turn this experience around for you.
Team bitiba
I have been ordering my cat food from…
I have been ordering my cat food from them for years. Happy with the service, prices and availability. Lots of choice to choose from.
Customer service always helpful too and delivery is very quick too.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Dear Marta,
Thank you so much for your continued loyalty over the years!
I’m delighted to hear you’re happy with our range, prices and customer service—it really means a lot.
Here’s to many more smooth orders ahead!
Team bitiba
Excellent service
Excellent service been using them a long time changed the prices lately but still good value on some things , quick postage
7 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Hello Sandra,
Thanks for sharing your experience—it’s great to know you’ve been with us for so long!
I’m pleased you still find good value and enjoy our quick delivery.
We truly appreciate your continued support.
Team bitiba
Don't rely on fast dispatch!
Have been a subscription customer for around 18 months.
Bitiba are competitively priced and really good at deducting funds and processing my order on the right day but I have had to chase pretty much every order to get them to dispatch the goods.
Currently 1 week after deducting funds and the goods are yet to be dispatched, with no communication on why there might be a delay.
I have had to shorten the time between orders to cater for their inneficiency to ensure my dogs don't go hungry!
5 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Andrew,
Thank you for taking the time to share your experience with us. I’m really sorry to hear about the repeated delays you’ve encountered, especially as a long-standing subscription customer — I can fully understand how frustrating it must be to rely on regular deliveries and then have to chase each order. I would also like to apologise for the slow acknowledgement of your review here.
I’ve checked based on the information available here, but unfortunately I wasn’t able to locate your account in our system. As Trustpilot is a public platform, we’re not able to access or discuss personal order details safely here. If you could kindly get in touch with our customer care team via https://www.bitiba.co.uk/contact_form/, or follow up on any existing communication, and reference your review, I’d really appreciate it — this will allow us to investigate your subscription orders properly, understand what’s causing the dispatch delays, and make sure this is addressed going forward.
Thank you again for bringing this to our attention — I truly hope we can improve your experience moving forward.
Team bitiba
Have been using bitiba for nearly 4 yrs…
Have been using bitiba for nearly 4 yrs now and never had a problem with them but over the last 3 months the communication and delivery has been appalling so much so that I cancelled my subscription with them. Having a £10 voucher to use I thought I would order and use before finding another supplier...what a mistake, order with a delivery date of the 4th...today...nothing and on enquiring where the order was and why the tracking number was not recognised by DHL I was informed it hadn't even been given to DHL yet. Dhl has just emailed me to say they finally have the parcel but won't be delivering it's until next Monday....I run out of dog food after tomorrow so will have 4 very hungry dogs !!!... So I will have to make a trip into town and buy dog food now...I am so disgusted, certainly WON'T be using them again.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Sally,
Thank you very much for taking the time to share your feedback, and please accept my sincere apologies for the slow acknowledgement here.
I’m truly sorry to read how disappointing your recent experiences have been, especially after being a loyal customer for nearly four years. I completely understand how frustrating and stressful that must be, particularly when you’re relying on us for something as essential as food for your dogs.
As I have been able to locate your details in our system, please rest assured that we will follow this up with you directly via our official channels. This will allow us to look into exactly what went wrong with your recent order and the communication around it, and to address this with the attention it deserves.
Thank you again for bringing this to our attention, Sally — I’m genuinely sorry for the inconvenience caused, and we’ll do our best to restore your trust.
Team bitiba
Brilliant company
Brilliant company. Sometimes things go missing but they always replace them swiftly. Huge range of quality cat and dog food you can't buy elsewhere.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Hello Sarah,
Thank you for your kind words! I’m glad our team has been able to resolve the occasional issue quickly—your satisfaction is really important to us.
Great to hear you’re enjoying the range too!
Team bitiba
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