Bitiba offers a wide range of products and is definitely the best value for money; plus, the rewards scheme means you can earn extra money off your order. I'm a long-standing and very happy customer.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
DO NOT TRUST! Order never came and no response despite multiple attempt to reach out! In short, ordered almost a month ago now. DHL ecommerce (NOT DHL!) delivered it to a completely different a... Zobacz więcej
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Good website offering lots of products. Our dog's food is the cheapest on here and with the subscribe and save its even better value. Good customer service and quick delivery. Never had any proble... Zobacz więcej
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Bitiba deal with my Order quickly and if there is a problem Customer Service on Phone are helpful The Prices at Bitiba are areas cheaper than some other companies especially if u do repeat orders a... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Dane kontaktowe
Stany Zjednoczone
- bitiba.co.uk
4,0
Dobra
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
damaged goods
my order arrived damaged and in response to my complaint they very quickly made a refund
25 maja 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Liz,
Thank you for your feedback, and I’m sorry your order arrived damaged. I’m really pleased to hear the issue was resolved quickly with a refund—that’s exactly what we aim for when things don’t go as planned.
Team bitiba
Great company, competitive prices and quick delivery
I’m quite a new customer to Bitiba, they were recommended to be by my son. From what I’ve ordered so far, I’ve found that Bitiba have competitive prices and super speedy delivery. Any issues are dealt with very quickly. I would highly recommend Bitiba to anyone.
29 maja 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Mrs Walden,
Welcome to bitiba—and thank you for such a lovely review!
I’m so pleased your son’s recommendation led you to us and that you’ve had a great start with competitive prices and speedy delivery.
We truly appreciate the recommendation!
Team bitiba
Disgraceful and not fit for purpose.
Disgraceful and not fit for purpose.
I mean, it's an online retailer.... the only purpose is to send online orders to its customers, but they are not going to fulfill orders.
This is the 2nd time I ordered from them consequently and I never received the order, it always comes back to the warehouse.
Customer service lies as well.
I asked for a refund , they sent me a replacement without my consent, and guess what? The replacement is " running late". Yeah back to the warehouse!!!
I will never order from them again. These issues have been going on for a while.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Sara,
Thank you for taking the time to share your experience — I’m really sorry to read how frustrating this has been for you.
What concerns me most is what you’ve described regarding the replacement being issued without your consent, alongside the impression that you were not given clear or honest support. That’s certainly not the level of service we aim to provide, and I regret that this has been your experience with us.
Unfortunately, I wasn’t able to locate your account details based on the information shared here, and for privacy reasons I’m unable to investigate your case directly on Trustpilot. If you could please contact our Customer Care team via https://www.bitiba.co.uk/contact_form/, or follow up on existing communication with the team, and reference your review, we will prioritise your case and work towards a clear resolution.
I’m truly sorry again for the inconvenience caused, and I appreciate you bringing this to our attention, and we very much look forward to regaining your trust.
Team bitiba
Prompt and efficient service
Prompt and efficient service. Great choice of items. Best choice for pet products and reliable delivery.
22 maja 2026
Opinia niezależna
Odpowiedź od Bitiba
Thank you for such a positive note, William!
I’m really pleased to hear everything arrived promptly and that you’re enjoying the range we offer. It means a lot that you trust us for your pet essentials.
Team bitiba
Always great to deal with--great…
Always great to deal with--great prices--good communication-- quick delivery-- cannot be faulted
1 czerwca 2026
Opinia niezależna
Odpowiedź od Bitiba
What a fantastic review to read—thank you, Peter! I’m so glad you’ve had consistently smooth experiences with our prices, communication and delivery. Your continued support truly means a great deal.
Team bitiba
Good price
Good price , order arrived on time. Easy site to use good to compare value.
22 maja 2026
Opinia niezależna
Odpowiedź od Bitiba
Thank you for your kind feedback! It’s great to know you found the site easy to use and that your order arrived right on time. We’re delighted you’re getting good value with us.
Team bitiba
Great Experience
Great stocklist, fast dispatch, discounts after repeat purchases. They've always been reliable for me.
31 maja 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Dan,
Really appreciate you sharing your experience! It’s brilliant to hear you’ve found us reliable over time and are enjoying the range and repeat discounts. Thanks for sticking with us!
Team bitiba
Five star for all
Great service speedy delivery and always great prices.
19 maja 2026
Opinia niezależna
Odpowiedź od Bitiba
Thank you for the five stars, Michele! I’m so pleased we’ve been able to deliver great service, fast delivery and competitive prices for you.
Your support doesn’t go unnoticed.
Team bitiba
Great prices and fast delivery
Having three cats we look to save money on food and litter. Have used Bitiba for quite some time and find their prices far better than supermarkets and most online platforms. They have everything you need with super fast delivery, typically 2-3days.
29 maja 2026
Opinia niezależna
Odpowiedź od Bitiba
Mr and Mrs Speers,
Thanks so much for your lovely feedback! It’s great to hear we’re helping you save on essentials for your cats while still providing fast delivery and a wide selection. We truly appreciate your loyalty.
Team bitiba
Good company
Good company, products are reasonably priced and despatched quickly. Also kept well informed.
11 maja 2026
Opinia niezależna
Odpowiedź od Bitiba
Thanks for sharing such kind feedback, Christine!
I’m really pleased to hear that you found our prices fair, the delivery quick and the updates helpful along the way.
Knowing everything went smoothly for you truly means a lot, and I appreciate you taking the time to spread the word.
Team bitiba
Great Bitiba Customer Service
Been a Bitiba customer for a few years now for my cat and they do a great variety of food, toys and beds for pets. Subscription service is reliable, efficient and reduces cost. A great company who treats their customers well with good communication, offers and support. Recommended.
15 maja 2026
Opinia niezależna
Odpowiedź od Bitiba
It’s lovely to read this, Sarah — thank you for sticking with bitiba over the years.
I’m really glad the subscription service and range for your cat have made life a little easier (and better value too).
Hearing that our communication and support stand out means a lot to me.
Thanks for recommending us and for your continued trust.
Team bitiba
Odpowiedź od Bitiba
So pleased to hear this, Valerie.
Prompt delivery and products you’re happy with are exactly what I aim for, so it’s great to know we’re getting it right for you.
Thanks for taking a moment to share your experience.
Team bitiba
Great company and so easy to use the…
Great company and so easy to use the app. Quick delivery too and products I use are readily available
26 maja 2026
Opinia niezależna
Odpowiedź od Bitiba
Great to see such positive feedback — thank you, Karen.
I’m glad you find the app easy to use and that deliveries are arriving quickly with the products you rely on.
Your support and kind words are really appreciated.
Team bitiba
P erfect
I’ve used these guys for many years and their prices are always great, perfect sales and after care. Buy with confidence.
13 maja 2026
Opinia niezależna
Odpowiedź od Bitiba
Reading this made me smile — thank you, Dolores.
Having your confidence after so many years means a great deal, and I’m delighted you continue to value our prices, offers and aftercare.
Thanks for your loyalty and for recommending us so warmly.
Team bitiba
Great value
Great value, great service. Arrived on time and delivered where requested.
9 maja 2026
Opinia niezależna
Odpowiedź od Bitiba
Lovely to read this, Malcolm — thank you for sharing your experience.
I’m really pleased everything arrived on time and exactly where you needed it.
Great value and smooth delivery is always what I aim for.
Team bitiba
The customer care was shocking used…
The customer care was shocking used spend lots with then no more orders
7 maja 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Rick,
I’m really sorry to read how disappointed you felt with our customer care – that’s certainly not the experience I want anyone to have, especially after being a loyal bitiba customer.
I can see your details in our system, which allows me to not waste time and make sure that we follow up on this through our official communication channels – we cannot assist you publicly here for security and privacy reasons.
Thank you for taking the time to share your feedback – it helps us identify where we need to do better.
Team bitiba
Paid but dog food not delivered
The process of ordering was ok however delivery is now 4 days late with no explanation as to when my dog’s food will be here! The DPD app has said there are problems in the area but there’s nothing in the press to confirm details of a mass problem at DPD! The same message has been there for 4 days! Website says I cannot have a refund and I’m to refuse the parcel when it arrives - so what do I feed my dogs in the meantime Bitiba. You have failed to comply with the terms of sale we agreed so give me my money back and I’ll go elsewhere!
18 maja 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Jane,
I’m really sorry to read about this experience – I completely understand how worrying it is when you’ve paid for essential dog food and the delivery keeps being delayed without any clear explanation. That’s not the level of service we aim to provide.
I can confirm that I’ve been able to locate your details in our system. That allows me to speed up the process and ask our customer care team to follow up via our official communication channels because we cannot assist you publicly here for security and privacy reasons.
Thank you for taking the time to leave your feedback – we will do our best to make things right for you.
Team bitiba
Love this company
Love this company, five star service, keep you updated, excellent
6 maja 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Daniela,
Thanks so much for the five-star feedback. I’m glad the updates and overall service hit the mark for you — comments like yours really make a difference.
Team bitiba
Odpowiedź od Bitiba
Hi James, and apologies for the late reply.
I really appreciate you taking the time to highlight the prices, speedy delivery and loyalty scheme — that combination is exactly what I aim to deliver.
Team bitiba
Will keep on using and recommending!
I've been using Bitiba for a while now and keep coming back (and recommending)!
Very straightforward website / app to navigate and to order from, large variety of products, usually at reasonable prices.
Dispatch (and delivery) is quite swift and I don't believe I've ever had a less than positive experience with them!
25 kwietnia 2026
Opinia niezależna
Odpowiedź od Bitiba
Many thanks for your patience with my reply, ML.
I’m delighted to read such a detailed and positive review, and it means a lot that you recommend us to others. Consistency and ease of use are things I care deeply about.
Team bitiba
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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