bipicar.com Recenzje 

Más de un año como cliente y la experiencia ha sido desastrosa por negligencia total en la gestión del servicio.

El problema principal:
En agosto de 2025, mi vehículo no pasó la ITV (resultado desfavorable el 14 de agosto). Solicité cita para el taller el 18 de agosto de 2025. Tardaron 3 MESES en gestionarme la cita a pesar de mis múltiples emails de seguimiento. Solo respondieron en noviembre tras amenazar con reclamación formal.

Resultado:

4 meses pagando la cuota completa (385,99€/mes) sin poder usar el coche legalmente
Total pagado sin servicio: 1.543,96€
Sin vehículo de sustitución ofrecido
Sin compensación ni disculpas
Situación de indefensión legal (el coche no podía circular sin ITV)

Atención al cliente inexistente:
Emails ignorados sistemáticamente durante tres meses. Solo actuaron cuando amenacé con denunciar.

Y ahora, el colmo:

Tras 4 meses de incumplimiento de su parte, me contactan para "renovación de flota" obligándome a cambiar de coche. ¿La compensación por los 4 meses sin servicio? NINGUNA. ¿La solución que ofrecen? Coches más caros que mi cuota actual (471-560€ vs 386€ actual).

Me prometieron en su email "descuentos especiales para facilitar la transición". La realidad: 85€/mes MÁS CARO que lo que pago ahora. Increíble.

Resumen: me cobran 4 meses sin darme servicio, no compensan, y encima quieren que pague MÁS. Esto no es renovación de flota, es aprovechar la situación del cliente.

V-16 obligatoria sin entregar:
Solicité la baliza V-16 (obligatoria desde enero 2026) el 23 de diciembre de 2024. A fecha de hoy (12 enero 2026) no la he recibido, exponiéndome a sanciones. Otro incumplimiento más.

Estado actual:
He presentado reclamación ante Consumo de la Comunidad de Madrid. Cuando una empresa te cobra 4 meses sin darte servicio, no te compensa, y luego te obliga a pagar más, no es un "error" es un abuso contractual flagrante.

Recomendación:
Si buscáis fiabilidad, cumplimiento contractual y trato justo, buscad en otro sitio. Esta empresa cobra religiosamente pero incumple sus obligaciones básicas, y cuando tienen un problema con su flota te lo cargan a ti sin compensación alguna.

Actualización:

He revisado mi contrato y he pedido la nota simple del vehículo a la DGT. El titular del vehículo (Overlease) no aparece en mi contrato en el que en ningún lugar especifica el arrendatario. Revisad vuestros contratos, que hasta ahí nos están engañando

Ad oggi devo dare ulteriore recensione negativa alla Bi.Pi.Car visto che non ci ascoltano, quando devono stipulare un primo abbonamento, come lo chiamano loro, sono lì ad ascoltarti, mentre ad oggi che ho richiesto una proproga di 48 h. perchè mi accreditano lo stipendio entro il 15 c.m. e dopo che verso una rata di € 700,00 senza ulteriori servizi ma solo per la vettura, mi sento rispondere che se non pago entro oggi cancellano il contratto?!?!? A questo ounto mi vedo costretta ad adire per vie legali e, leggevo tra le varie recensioni, che c'era un utente che voleva fare una class action contro l'azienda, mi puo' contattare e sarò la prima persona che l'appoggio.

Bipi are one of the most unreasonable, challenging and downright nasty companies I’ve had the displeasure of dealing with. We were excited to start using them because we really like the flexibility of their offering, but to say we were disappointed by the service is an understatement.

First off, the car we received (on a 6-month contract) wasn’t clean. There were crumbs in the gaps. Not a huge issue, but you don’t really want to have to clean a car that should arrive without evidence of the previous user’s eating habits.

Second, the vanity mirror in the passenger-side sun visor was smashed. We discovered this on day 4 of having the car, when I was driving on the motorway and my pregnant wife pulled down the flap. Broken glass fell all over her, which isn’t ideal when you’re travelling at 70mph.

When I reported this to Bipi, they said that, because we didn’t report it in the first 72 hours, liability for the broken mirror sat with us. It was, they claimed, absolutely not their responsibility. We were to blame because we hadn’t reported it in time. Their exact words were:

“Please note that our records confirm the mirror was in perfect condition on the day the car was handed over to you. As such, the responsibility for the repair lies with you.”

Now, this is a straight-up lie. Unless the delivery driver deliberately smashed it on his way from Banbury to London, which is I think quite unlikely – the mirror had absolutely been broken before we received the vehicle. Their unwillingness to listen to our side of the story, and their outright dismissal during each interaction, was a masterclass in how to not treat your customers.

Three weeks after the vehicle was collected, I received a mystery invoice for £154.58 for “damage to vehicle”. After some interrogation, they confirmed that this was to cover the smashed mirror – an item that typically retails for less than £10, and which is attached via a couple of screws.

A few other frustrations:

- Bipi’s comms are awful. If they provide insurance as part of the contract, good luck trying to find the policy. Ditto the contact details for roadside assistance. Other companies do this so much better

- When I emailed queries about mileage, driving overseas etc, they simply don’t reply. The auto response says you will receive a response within 72 hours, but this simply isn’t true. You always have to chase on the phone

- The keycard battery went flat within 2 weeks. Again, only a minor irritation, but if I ran Bipi this is the kind of thing I’d check before I handed over the vehicle?

- The cancellation process is so loose. I gave up trying to do this online/over email, so did this over the phone. Even then, it took almost another two weeks to receive written confirmation of the cancellation

I’ve been a user of car subscription services for five years, and Bipi is by far and away the worst company I’ve dealt with. I would urge anyone considering them to find an alternative. Even the company they outsource the delivery and collections to told me they’re awful to work with.

I would give zero stars if it were possible. My experience with Bipi (Málaga/Spain) has been exhausting, unfair, and financially threatening. I’m writing this so other people do not walk into the same trap.

I signed a 3-month contract on 18 September 2025, with car delivery scheduled for 1 October 2025. Minutes after I signed, Bipi called to say the car I chose was “not available” and I had to accept a different vehicle. That set the tone: promises first, problems immediately after you commit.

The contract references a 14-day cooling-off period. Yet Bipi did not hand over the car until 7 October 2025. The result was that the “cooling-off” window became meaningless in practice because I did not even have the car until after the original period would have expired. I now see why the delay matters.

When I finally received the car, it took one short drive for the dashboard to light up with serious warnings including engine failure and an AdBlue issue. I contacted them right away because a faulty vehicle is not something you “just live with.”

Bipi’s solution was shocking: I was told to drive the faulty car to their Málaga depot, leave it there for 3 days, and only then maybe get a replacement depending on availability. I live about 60 km from Málaga and I’m on a hill, this is not a minor inconvenience. When I asked how I was supposed to get home without a car and then travel back again to collect it, the message was essentially: "that’s my problem".

Communication was also unprofessional. Emails came from generic “departments” with no real name or signature, which makes it feel like you are dealing with a wall, not a company that takes responsibility.

Because I would not risk driving a fault-displaying vehicle to Málaga, I asked them to collect it. They eventually sent a trailer and picked up the car from my home on 17 October 2025. I had paid a month and had the car for around 10 days, yet instead of a fair resolution, Bipi started demanding I pay the remaining 2 months as an “early termination” fee and even involved a debt collector.

In my opinion, this is not fair trading. Delayed delivery, a faulty vehicle, no practical support, and then aggressive demands for the full contract as if none of this happened. I understand that for distance contracts the cooling-off period runs from when the goods/service are actually received, so for me that was 7 October, and I acted on 17 October 2025, but Bipi is behaving as if they can ignore that reality.

If you are considering Bipi: don’t. Or at minimum, only proceed if you live next door to their depot and you are prepared for “computer says no” customer service. I will never use them again.

Noleggiano la macchina e te la consegnano con una sola chiave, perché l’altra la tengono loro, finché va bene tutto regolari senza nessun problema. Quando però hai qualsiasi tipo di necessità, hai bisogno del servizio clienti a loro volta devono contattare il fornitore della macchina che Athlon nel nel nostro caso e rispondono dopo settimane, abbiamo dovuto cambiare le gomme alla nostra auto e ce ne ne hanno cambiate soltanto due le altre per loro erano buone quindi avevamo due gomme quattro stagioni al posteriore e due gomme estive all’anteriori in pieno in inverno, Follia

Update: 19 days after writing this review and the car is still sat on my driveway and Bipi still have my £484 deposit in their bank. Despite two more emails and a formal complaint indicating they have made me a voluntary bailee and notice that I will be contacting the relevant authorities, absolutely no communication from Bipi.

I had an 18 month subscription under the Renault-Bipi scheme and, despite trying hard to see it through, the overall experience was extremely poor.

The vehicle arrived already damaged, and throuhout the contract it repeatedly broke down. On top of that, Bipi / Renault's policies and the RAC's breakdown procedures conflicted with each other, leaving me stuck with a car that neither party could or would properly resolve. On one occasion, the breakdown provider explicity acknowleged that the fault could cause the vehicle to stop suddenly, which would be potentially lethal if it occured on a motorway or other busy road. Despite this, there was no mediation or ownership of the situation. I was told that my options were to either pay thousands to break contract or take another car which increased my subscription fee by around 40%. I effectively had to limp through the remainder of the contract hoping nothing catastrophic happened.

The end-of-contract handling has been just as bad. My subscription ended in December but I have received no communication from Bipi for 30 days now despite multiple calls and emails to them. To this date, I am still awaiting any communication.

Over the course of the subscription, I raised at least two complaints, neither of which led to improvement or resolution. The consistent theme has been lack of communication, lack of accountability, and no sense of urgency even when safety was a concern.

The subscription models sounds convenient (and most certainly is so with almost ANY other provider), but my experience with Bipi was stressful and at times, genuinely worrying. I would strongly recommend thinking very carefully before engaging with them. I have now secured a vehicle through a local subscription service and it truly is night and day between service levels.

El servicio está bien pensado, pero la ejecución es nefasta.
La atención al cliente es tremendamente mala, ya que no responden al teléfono no responden al WhatsApp y es imposible contactar con ellos ni para recoger el coche ni para devolverlo. No lo volveré a alquilar.
Además acabo de ver que están mucho más pendiente de este canal de opinión (que responden automáticamente) que de atenderme, ya que estoy en Valencia, a tres horas en coche de mi casa, sin que nadie responda al email, ni al teléfono indicado en esta respuesta y NO PUEDO DEVOLVER EL COCHE, ya que NO HAY NADIE en el puesto de devolución (HOTEL SOROLLA)
Así que lo de “estaremos encantados de ayudarte”, os aseguro que NO!

Oggi 9 gennaio, sto tentando di chiamare tutti i numeri, sto scrivendo e-mail, ma ovviamente nessuna risposta. Anzi dalle 9.55 alle 13 che sto telefonando, solo risponditore automatico, che avvisa degli uffici chiusi. Sono riuscito a parlare con qualcuno il 5 gennaio e siamo rimasti d’accordo che avrei chiamato il giorno 9 gennaio per definire la consegna e noleggio giornaliero per una mia esigenza lavorativa molto importante. Io non so come fare. Abbandonato in tutti i sensi. Assurdo.

Awful customer service. Once you have signed up they no longer care in the slightest. I chose Bipi car as they appeared to be good value for money, but after returning the car a month and a half ago, they no longer respond to my emails and I have no idea if I will ever get my £500 deposit back (which they claim I owe them for a dent that was already present when they delivered the car and assured me had been noted).

daniele é stato molto gentile e disponibile!

Non consiglio a nessuno bipi non si riesce mai a parlare con qualcuno qualsiasi problematiche sei abbandonato macchina da far controllare e nessuno si fa vivo questo mese non pagherò la rata finché la macchina non sarà revisionata e voglio vedere se chiamano questo mese quando non gli arriva la rata si riprendessero l'auto ma non pago nessuna penale siete vergognosi

À fuir. Arnaque complète.

BIPI, c’est le genre de boîte où rien n’est clair et tout est fait pour te faire payer. Factures qui tombent sans preuves sérieuses, aucune expertise, aucune justification. Quand tu contestes, silence radio ou réponses à côté de la plaque.

En réalité, ce n’est même pas vraiment BIPI qui gère : c’est Athlon. Résultat, personne n’assume rien. Tu ne sais jamais à qui tu parles, qui décide, ni qui est responsable. Une opacité totale qui ressemble fortement à une arnaque organisée au détriment du client.

Le personnel ne sait jamais quoi répondre. On sent clairement que les équipes sont sous pression, mal formées, probablement sous-payées, et qu’elles récitent des scripts sans comprendre les dossiers. Chaque appel donne une version différente. Zéro crédibilité.

Dès que tu refuses de payer une facture abusive, ils passent à la pression : mails anxiogènes, recouvrement alors que la créance est contestée, messages déplacés. Des méthodes limites, clairement inacceptables.

Même pour récupérer le véhicule, c’est le chaos. Des engagements donnés puis retirés, des contradictions permanentes, rien n’est respecté.

En résumé :
opacité totale
pression financière
désorganisation chronique
sentiment d’arnaque du début à la fin

Si vous voulez des problèmes, allez chez BIPI.
Si vous voulez dormir tranquille, fuyez.

Hoy 30 de diciembre no he recibido la baliza V16 obligatoria a partir del 1/1/26. Atencion al cliente brilla por su ausencia, de hecho cuelgan la llamada. La verdad es que la gestión de Bipi deja mucho que desear, no recomiéndo usar esta empresa, mi experiencia ha sido lamenbale.

Ciao a tutti.
Sono d'accordo con tutte le persone che vogliono unirsi per portare questa specie di agenzia,in tribunale, a striscia la notizia, alle iene,ovunque meritano di andare per chiudere, perché stanno truffando e rubando migliaia di cittadini.
Quindi chiunque fosse d'accordo a fare una cosa del genere, conti pure su di me.
E chiunque,in futuro,pensi di noleggiare un veicolo con questa società, non lo faccia,credetemi,sono dei ladri.
Rubano.

Sto cercando di contattarvi da quasi un anno e non riesco a parlare con nessuno, ho anche cercato di fare per conto mio con sito e-mail ma niente come faccio per parlare con voi? Dato che e da un anno? Grazie

You can only reach them easily when you want to contract a new car. After that, it becomes almost impossible to get in contact with anyone. Communication via email is extremely poor and unprofessional, which makes renting a car through this company very frustrating.
On top of that, the cars offered are usually very basic in terms of equipment, and the models shown on their website are almost never actually available.

Overall, a disappointing experience and not a company I would recommend.

See answer of Bipi car from 03 January 2026.
Please get in touch with our Customer Care team at info bipicar.com or call +34 911 983 111

The don't pick up the phone ... Customer service, it's to laugh 😂 It's an automatic generator answer from Bipi.

Cuidado con esta empresa son unos ladrones y estafadores

Pratiques inacceptables. Surfacturation massive pour un défaut relevant du constructeur, jamais reconnu. Véhicule coupé sans préavis pour exercer une pression manifeste. Communication mensongère, décisions unilatérales, aucune fiabilité.

Le client est mis devant le fait accompli, contraint de se protéger par écrit pour éviter des abus. Expérience anxiogène, service désorganisé, méthodes indignes d’un professionnel sérieux.

À fuir absolument.

Un véhicule au garage pendant plus de 15 jours, du au non paiement de bipi a vw
Demande de véhicule de prêt trop longue , service client lamentable apporte aucune réponse et nous balade de service technique a service commercial
J'ai fait une demande de prorata pour les jours payer ou j'ai pas de voiture, et elle a été rejeté
Non ce sont des escrocs

Mi experiencia con Bipi ha sido muy negativa. Al realizar un cambio de vehículo dentro de mi suscripción, se me confirmó explícitamente que los kilómetros sobrantes del coche anterior se trasladarían al nuevo. Sin embargo, posteriormente Bipi decidió no respetar lo acordado, alegando un cambio de política interna a partir de octubre.
Mi contrato es anterior a ese cambio, nunca he firmado nuevas condiciones ni se me notificó de forma válida una modificación contractual. Aun así, se amparan en cláusulas genéricas para justificar un cargo que no corresponde y que contradice lo comunicado previamente por su propio equipo.
La gestión ha sido poco transparente, nada orientada al cliente y muy desagradable. No recomiendo Bipi si buscas seguridad, claridad contractual y respeto por los acuerdos previos.