I had a query with the quotation l was given to repair my double oven .I contacted customer services and spoke to a young lady by the name of Gemma who was very helpful and offered excellent customer... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Roseanna was very helpful and clear on the services available. I requested time to discuss the change in policy with my husband and agreed for Roseanna to call me back later, which she did. Everything... Zobacz więcej
Reakcja na opinię
It was a very good experience to talk to an articulate human being with good social skills. After several phone calls that couldnt be finalised, Rosanna remained friendly, patient and helpful talkin... Zobacz więcej
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Jane was very personable, gave all Information requested, was patient with my questions, the right amount of chatty, wan't pushy or overwhelming. I actually enjoyed this call
Informacje dotyczące firmy
Napisane przez firmę
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Dane kontaktowe
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Zjednoczone Królestwo
- 08007797444
- bigwarranties.co.uk
4,6
Doskonała
5 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 77% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od BIG Warranties Ltd
Hi Brian, thanks so much. Brilliant that you found the team friendly, professional and informative. We'll make sure to keep up that standard.
The BIG Warranties Team
We had a fridge warranties from big…
We had a fridge warranties from big warranty. We had paid for 5 years and when it broke it took big warranty over a month to get an engineer out in the end the fridge was right off as per their terms and conditions they should had offered a like for like replacement but instead they offered a quarter the value of the new fridge- very disappointing after 5 years. This insurance skim is noting but scam.
27 kwietnia 2026
Opinia niezależna
Big Warranties awful company
made 2 claims in a year. First they charged over £300 but never completed the repair. I complained twice: no reply. As a cancer suffered i am appalled. Just claimed for a broken hob, irreparable accidental damage. Original cost £279 6 years ago. Replacement now around £370 + £120 fitting. They offered me a paltry £119. Unbelievable. Avoid like the plague!
20 maja 2026
Opinia niezależna
So great with the service n so kind yo…
So great with the service n so kind yo mr .Thank you.
20 maja 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Thanks Carol, good to hear that. It's brilliant that our team treated you so well!
The BIG Warranties Team
My claim was easily resolved and an…
My claim was easily resolved and an engineer was due within a couple of days 😊
20 maja 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Cheers Linda, great to know. That's exactly what we aim for, and it's brilliant your claim went smoothly and the engineer got to you so quick.
The BIG Warranties Team
I wasn’t able to to complete my on…
I wasn’t able to to complete my on line claim as I couldn’t get the model number for my my washing machine as I can’t open the door so Michael helped by completing the form for me which really helped
20 maja 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Cheers Andrea, really pleased to read this. Michael's exactly the kind of person we want helping out, and he clearly went the extra mile to sort your claim when the washing machine door had other ideas.
The BIG Warranties Team
Very speedy and helpful
Very speedy and helpful, provided the emergency does get fast action
20 maja 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Thanks Mark, glad we could help. Your emergency got the fast response it needed, and that's how we always try to work.
The BIG Warranties Team
Jane was very helpful and professional
Jane was very helpful and professional
19 maja 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Really good to read this. Jane clearly went above and beyond for you, and we're chuffed she made such a good impression.
The BIG Warranties Team
Excellent customer service
Excellent customer service, very efficient, professional and informative.
19 maja 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Cheers Lesley, that's great to know. We really do try to be professional and efficient in everything we do, and it's nice to know that came through!
The BIG Warranties Team
Awesome Lady Jane great customer…
Awesome Lady Jane great customer service 👍 just added my hoover thanku
18 maja 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Thanks for writing this Anna. Jane's brilliant and we're chuffed you've added your hoover to the cover with us.
The BIG Warranties Team
Having paid monthly for dishwasher…
Having paid monthly for dishwasher cover since 2013.
My claim for repairs was turned down as no service engineer was in the area (Siemens have supplied one) and the dishwasher was too old to repair (checked with Siemens parts department and parts are in stock). I have asked them to pay for the repair. We await the answer.
11 maja 2026
Opinia niezależna
It was like speaking to a friend
It was like speaking to a friend, and not like someone reading from a script.
15 maja 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Thanks for the review. Brilliant to hear it felt like chatting with a friend rather than reading from a script.
The BIG Warranties Team
Odpowiedź od BIG Warranties Ltd
Hi James, thanks for the review. Glad your claim was dealt with so professionally.
The BIG Warranties Team
Quick, courteous and competent
Call was answered quickly. Arianna, a native English speaker, understood immediately what the issue was and assured ne that tge problem would go away.
14 maja 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Hi Roger, thanks for the review. Arianna's a top communicator, glad she got your issue sorted quickly.
The BIG Warranties Team
Had no issue sorting my payment out.
14 maja 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Thanks Mr. Glad we could sort your payment out without any fuss.
The BIG Warranties Team
Loud background noise and had…
Loud background noise and had difficulty hearing customer support talking, very unprofessional
14 maja 2026
Opinia niezależna
So helpful and professional!
Jake was professional, courteous, super helpful and took time to really understand my queries and questions and make sure there was a swift and easy way forward. I would recommend Big Warranties based on this interaction alone. Such a lovely company.
12 maja 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Cheers for this. Jake's a top bloke, really glad he got you sorted so quickly.
The BIG Warranties Team
Michael understood my query
Michael understood my query, he resent me the link to finish off my claim, excellent customer services, also didn't have to wait ages holding on
11 maja 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Hi Jane, thanks for the review. Michael nailed your query, glad we could get you sorted without the usual hold times.
The BIG Warranties Team
Odpowiedź od BIG Warranties Ltd
Hi Ian, thanks for the review. Glad we could keep things calm and sort it quickly.
The BIG Warranties Team
Jake understood my difficulties and…
Jake understood my difficulties and kindly and calmly helped me make a claim
7 maja 2026
Opinia niezależna
Odpowiedź od BIG Warranties Ltd
Hi Angela, that's nice to read. Jake really came through for you during a tricky time, and we're glad he could help sort your claim out smoothly.
The BIG Warranties Team
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