BestPet.co.uk Recenzje 

2855
Wynik TrustScore: 1 na 5

1,0

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

As others have said, totally fake product! Emailed the manufacturers with the details and photos and they confirmed it's counterfeit. Won't accept responsibility and having to claim back through PayPa... Zobacz więcej

Oceniono na 1 z 5

Was let down on 3 separate occassions waiting over 10 days for goods to arrive. Not particularly impressed with reasons why and no offer of apology or free delivery to compensate. Now using another co... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Ordered prescription tablets for my cat, always had excellent service and speedy despatch previously. This time they didn't arrive and was told a number of times that I would have to wait three weeks... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Fake fake fake!!!! Frontline dog spot on. Looks so much different than from the ones i bought from the shop. Couldnt peel off to get to the product! And when i finally managed to open by using force t... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

1,0

Bardzo słaba

Wynik TrustScore: 1 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 20% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,0

Wszystkie recenzje

(2855)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

good value

I like to keep up to date with my cat's flea treatment and I thought the price on BestPet was excellent. The frontline treatment arrived really quickly and I will definitely purchase again when needed.

12 czerwca 2015
Opinia niezależna
Oceniono na 2 z 5

Disappointing customer sevice

Placed my order on 29th May and eventually received goods on 5th June. Hardly the 48hours claim made on the order form. Difficulty in getting through on the phone, and no email received telling me when to expect delivery. The goods are excellent value for money, but the service leaves a lot to be desired.

9 czerwca 2015
Opinia niezależna
Logo BestPet.co.uk

Odpowiedź od BestPet.co.uk

Dear Judith,

Thank you for your comments - we are very sorry for the misunderstanding. Our free delivery may sometimes take between 5-8 working days to arrive, so please forgive the confusion. We always recommend trying our Livechat option if our phone line is not answered within 5 minutes' time, and we will investigate why an email did not arrive to indicate dispatch, as this should have been sent automatically.

Please continue to raise any further concerns and we will be able to advise.

Thank you.

Oceniono na 1 z 5

Delivery service is rubbish

Was let down on 3 separate occassions waiting over 10 days for goods to arrive. Not particularly impressed with reasons why and no offer of apology or free delivery to compensate. Now using another company. Improve your delivery service guys or you will continue to loose customers. Once is ok, twice is tiresome, three strikes and your out. Bye bye

6 czerwca 2015
Opinia niezależna
Logo BestPet.co.uk

Odpowiedź od BestPet.co.uk

Dear Cheryll,

Thank you for your comments - we apologise for any misunderstanding. We can see your latest order was delivered on the 7th working day which, admittedly, is definitely in the lesser-used of timeframes. Our Supersaver delivery service may taken between 5-8 working days to arrive but, as it is usually quicker, we are very sorry for the delayed expectation at this time. We will be investigating the past upset also, to ensure this is minimised wherever possible.

We have made a note of the feedback however, as we are always working on ways to reduce this possibility. Please continue to raise any further concerns with us and we will be able to advise ASAP.

Many thanks.

Oceniono na 3 z 5

ok but not great

I think the price is good but delivery time is not great and is poorly packaged.

5 czerwca 2015
Opinia niezależna
Logo BestPet.co.uk

Odpowiedź od BestPet.co.uk

Dear Katrina,

Thank you for your feedback - we are very sorry to hear of this happening. Please email us any photos of inappropriate packaging and/or damage and we will look into the matter immediately.

Please forgive the inconvenience caused in the meantime and kindly let us know.

Oceniono na 5 z 5

DOG FOOD

Competitive price and quick delivery. I have used this site a few times now with no problems.

3 czerwca 2015
Opinia niezależna
Oceniono na 1 z 5

"WorstPets" Misleading delivery times, rude customer service

Large order not arrived after 5 days. Called company, firstly cut off when I got through, tried again waited over 3 minutes before speaking to someone who put me back on hold without knowing why I called. Finally gave him my order number and put me back on hold. Then i was told it hadn't been dispatched. I mentioned misleading advertised delivery, but he said delivery is from dispatch, which is in their small print, but no explaination or apology as to why dispatch hadn't happened. Again I was put on hold, I was pretty****** annoyed by that and put the phone down. Sent an email complaint, heard back via email saying they'll "try" to look into it within 48hours. How useless is that when your dog is on a special diet food and running out. I cant just pick it up from the nearest pet shop. Even the vets have to order it in!! Don't trust ordering from a company that are blatantly misleading 2-3working days delivery by hiding behind their small print when orders aren't sent. Deliver times should be clearly stated to include dispatch times too, otherwise it is simpiy misleading. Customer services needs a kick up the backside too. My call has handled poorly from start to finish. They've ignored my putting the phone down when they put me on hold for a third time, plus ignoried answering my email and still haven't told me when my order will even be dispatched, let alone delivered. Have placed an order with their competitor instead.

1 czerwca 2015
Opinia niezależna
Oceniono na 5 z 5

Quick Service

Purchased Royal Canine Hairball 34 - found it to be very helpful with my cat and his hairballs - disappeared completely up to now!! As always a good service from Best Pet!!

31 maja 2015
Opinia niezależna
Oceniono na 1 z 5

Customer service non existent.

Ordered goods and after 12 days waiting phoned "Customer Services".
I was informed that the issue would be looked into and I would receive a phone call the following day with the answers I needed, this did not happen and I once again had to chase up for answers, only to be told 13 days after placing order that some of my products were not in stock. Shame that customer services couldn't do it's job and actually look after customer queries and complaints.VERY POOR SERVICE.

29 maja 2015
Opinia niezależna
Logo BestPet.co.uk

Odpowiedź od BestPet.co.uk

Dear Michael,

Thank you for your comments - we are very sorry to hear of this highly unusual upset occurring. Please forgive the inconvenience caused.

We will be investigating the matter to ensure this is not repeated in future.

Thank you again.

Oceniono na 4 z 5

Eventually made good

In a delivery of 24 cans of specialist dog food, all 24 cans were damaged; but after a certain amount of discussion, BestPet replaced all the cans.

28 maja 2015
Opinia niezależna

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