Best Deal Car Hire Algarve Recenzje 

103
Wynik TrustScore: 5 na 5

4,8

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Oceniono na 5 z 5

Absolut empfehlenswert! Kein Gelaber, kein Versuch uns noch irgendetwas auzuquatschen wie Versicherungen etc. Freundlich und gut englischsprechrnd. Transfer zum und vom Flughafen problemlos un... Zobacz więcej

Oceniono na 5 z 5

Have hired cars many many times during the past 40 years in Faro. Best Deal were absolutely perfect. Simple booking system, hire voucher received. Airport pickup by car park 4, swift shuttle bus... Zobacz więcej

Oceniono na 5 z 5

I have been using Best deal for many years, and the answer is in the name they are the best deal. Always there to pick you up, very efficient with paperwork and super friendly.

Oceniono na 5 z 5

Hired a car from Best Deals, Albuferia for 6 days - it was the best thing we did! The car was new, clean and delivered to us at a very reasonable price. We opted for an auto with sat nav which was e... Zobacz więcej

Informacje dotyczące firmy

  1. Wypożyczalnia samochodów

Napisane przez firmę

Best Deal Car Rentals, Ltd. has been offering car rental services since 1994, with conveniently located offices near Faro Airport, in Quarteira, and Albufeira. Our office network covers the entire Algarve, ensuring a quick response to our customers' needs. We deliver vehicles directly to your hotel or villa in areas such as Tavira, Olhão, Faro, Quinta do Lago, Vale do Lobo, Almancil, Vilamoura, Albufeira, Galé, Carvoeiro, Portimão, Praia da Rocha, Alvor, Lagos, Sagres, and any other location of your preference. We proudly received the PME Excellence award for the past five consecutive years, which motivates us to continuously improve our services. Our experienced team ensures a stress-free rental experience, and our terms and conditions are transparent, with no hidden costs. Count on us for a reliable and enjoyable car rental experience.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

103 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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4,8

Wszystkie recenzje

(103)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 21

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

dont worry

An off site car rental company. but picked up as required and then dropped off outside terminal rather than in the car park which is a bit away.
this is a no frills service, the cars are older and banged around a bit. but they are serviced, clean and the service is laid back and effective.
dont think i would use any other company

16 marca 2020
Opinia niezależna
Oceniono na 5 z 5

Everything went perfect

Everything went perfect. They were waiting for me as arranged, took me to the car. I refused the toll reader thing which in the past led to huge discussions with other providers. They informed me that I would be liable for the automatic tolls which are fine as I have family in Portugal that can pay for it (if you don't, it can be tricky to pay these after you leave the country). I returned the car 2 weeks later and that was it!

Such a change from my previous experiences renting a car in Faro.

15 grudnia 2019
Opinia niezależna
Oceniono na 5 z 5

I've rent a car based on reviews

I've rent a car based on reviews. It was the only company who got such a good star rating. And never regret. The car was old but I haven't got any issues at all and they only charged what they have to. Be aware of the toll which cost daily or 18.50 for the whole trip. Overall service was really nice,no hidden costs. The company based outside the airport,but we've been picked up straight away. When we returned a car it tooks around 5 minutes for them to check and sign all the paperwork. First time ever was such a quick service. Would definitely use them again

5 września 2019
Opinia niezależna
Oceniono na 5 z 5

SUPER AGENCE DE LOCATION

Si vous avez besoin de louer une voiture, Alberto de l’entreprise best deal car hire est très serviable et loue des véhicules en trés bon état à 1 kms environ de l’aéroport de Faro. Les prix qu’il pratique, en période estivale, sont nettement moins chers qu’à l’aéroport. De plus, Alberto maîtrise parfaitement la langue française et il est très sympathique et arrangeant. Nous vous conseillons vivement de passer par ses services. Claudie et Jean-Paul

21 sierpnia 2019
Opinia niezależna
Oceniono na 1 z 5

IMPORTANT HIDDEN INFORMATION

Hired a car in the Algarve for a month last year in August, activated the tolls service which means you pay a daily fee and then any tolls will be debited on your credit card one week after you return your car.
Not only I paid the daily fee for the week, the tolls have actually been debited from my credit card as supposed to and the funny thing comes now where1 year later I receive a letter here in the UK from the Portuguese tolls company saying if I don't pay another 70 eur which is 40 eur for the tolls plus another 30 eur in penalties they will take it further.
I just spoke with them over the phone to be told the tolls device that you pay a daily fee is only valid in the Algarve and not valid if you decide to drive up to Lisbon or Porto like I did so I got charged every time I drove in to the fast lane.
Not only this is ridiculous because there's only 1 tolls company in the country called via verde but this is obviously the only rent a car in Portugal who limits the use of the tolls device (will keep the mileage of their vehicles down which means their fleet of cars won't be renewed so soon) nice one :)
If I was told at the desk about this limitations I would never rent a car with them or I would simply not pay to activate the tolls and could pay cash at the tolls gate.
The lady told me next time I should read the mini mini terms and conditions properly...you know those that no one never reads.
There is NO NEXT TIME.

13 sierpnia 2019
Opinia niezależna
Logo Best Deal Car Hire Algarve

Odpowiedź od Best Deal Car Hire Algarve

Dear M. Miguel,

Thank you very much for your feedback. We are disappointed to hear about your experience. Please note that such situations are exceptional, as all our cars are equipped with an active toll badge. Occasionally, the company responsible for toll collection may experience service disruptions, which could explain the issue you encountered.

Rest assured, there are no limitations on driving our cars with the active e-toll system on any road in Portugal. Additionally, you can take our cars to Spain with no kilometer restrictions.

Please email us at bestdeal.renacar@mail.telepac.pt with the details so that we can address and resolve this matter promptly.

Sincerely,
Best Deal

Oceniono na 5 z 5

Best Deal Algarve Car Hire - Excellent service

Best Deal Algarve Car Hire: Excellent car hire experience from Faro airport. Nice clean cars, very good service and friendly staff, especially Claudio Domingos. No hassle and no pressure to take out extra unnecessary insurance. I would highly recommend them.

20 lipca 2019
Opinia niezależna
Oceniono na 1 z 5

A very poor Fiat Punto

We had a Fiat Punto. The demages at the outside, the car had was not the problem. But there was a demage at the exhaust system, so it knocks at the bottom of the car. Back by the company, they told us - thats normal - you can drive. That was not the only problem. The engine was very poor and needs a lot of gas (8 - 9 l/100 km). So the car becomes very expensive.
Never again

12 czerwca 2019
Opinia niezależna
Logo Best Deal Car Hire Algarve

Odpowiedź od Best Deal Car Hire Algarve

Dear Mr. Glaser,

Thank you for your feedback. We are sorry to hear about your experience with the Fiat Punto. We take all customer concerns very seriously, especially regarding the condition and performance of our vehicles. Any customer requesting a car change is promptly assisted, and the vehicle is replaced without hesitation.

We regret that this was not your experience and appreciate your input, which will help us improve our services. We hope to have the opportunity to serve you better in the future.

Sincerely,
Best Deal Team

Oceniono na 5 z 5

LA MEILLEURE AGENCE DE LOCATION DE…

LA MEILLEURE AGENCE DE LOCATION DE VOITURE D'ALGARVE

Cela fait plusieurs années que je loue des voitures chez BESTDEAL et ce,pour des durées assez longues (6 mois).
Je n'ai jamais eu le moindre souci .Le personnel dans son intégralité est souriant,respectueux du client,dévoué.
Il règne dans cette petite agence une ambiance familiale où tout est fait pour satisfaire le client et lui rendre son séjour en Algarve le plus agréable possible.Le personnel est présent depuis des années ce qui est une marque de sérieux et de fidélité.
PATRICIA,TERESA,LUISA et ALBERTO font un travail exceptionnel.
Bravo à vous tous et continuez dans cette direction.

30 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

Regular wintertime user

I winter in the Algarve and rent a car from Best Deal when I have visitors.

I have used them 10/12 times in the last three winters.

They are good people to deal with, very helpful. No hesitation about recommending them.

Phil

23 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

These guys were great

These guys were great. Our flight was delayed but just as we got to the meeting area they arrived in the bus. Everything was clearly explained. The car had some scratches on it but these were clearly pointed out to us. No problems when returning the car and no new scratches! Very slick and a quick bus ride back to the airport. Thanks

24 marca 2019
Opinia niezależna
Oceniono na 5 z 5

Excellent servise

Shuttle transport from the airport without any problems. Taking and returning the car was very quick and without any troubles. No additional fees, troubles with credit card or attempts to sell us additional payed services. Staff was very friendly too.

We rent cars several times in a year and Bestdeal is definitely one of the best company we've ever rented a car from.

We highly recommend their services.
Great job guys!

19 listopada 2018
Opinia niezależna
Oceniono na 5 z 5

Excellent Service

Excellent Service. The car we received was brand new only 700km's. The staff who meet you at the airport are punctual and extremely friendly. They are ready to assist in what ever way possible. My experience with Best Deal Algarve was hassle free, no nonsense.

29 października 2018
Opinia niezależna
Oceniono na 5 z 5

Good Experience

Booked through car trawler, short walk to P4 hire desk and then a 5 min shuttle to car hire location - Got an upgraded car which was in great condition - speedy process as we were on our way within 10 minutes. Depot is just off the dual carriageway next to the airport so no issues with finding our way back. On return the guy was pleasant, checked the car and drove us back to the airport - £1000 deposit on CC refunded within 12 hours. Would use again as price was very good and its a good location.

10 lipca 2018
Opinia niezależna
Oceniono na 1 z 5

Appalling service, poor vehicle

I booked through Ryanair where the company was listed as offering a "meet and greet service" (now deleted). Since the flight didn't come in until 11.30pm I didn't want to mess about with a shuttle service. They did not mention a shuttle service in the follow up paperwork which said to "go to P4 and be taken to the desk". It was torrential rain and we waited at the P4 hire desk for 45 mins (including on trip back to the terminal to see if we could find out what was happening. Eventually the guy came over and said that he would have waited at the desk but it was raining so he chose to stay in the bus. This was the first time we'd heard about a bus. We had no choice but to take the bus to the (very scruffy) office. He then tried to charge us thirty euros for the late pickup even though it clearly stated in the paperwork that this had been included in the amount we had already paid. We spoke to his manager on the 'phone who said (and I quote) "we don't like to see our customers unhappy, I suggest you get a taxi back to the airport and hire from somebody else". Since it was now almost 2.00am I paid and took the car. The car was scratched on every panel and drove like a badly maintained Reliant Robin. The front tyres were barely legal which I only discovered after the long drive to Lagos in a thunderstorm. On returning the car in time for a 9.00am flight (another fee) the gates were locked until after the time arranged (we were about to leave the keys and get a taxi to the airport). There are plenty of hire companies to choose from at Faro. I strongly suggest you use someone else.

22 maja 2018
Opinia niezależna
Logo Best Deal Car Hire Algarve

Odpowiedź od Best Deal Car Hire Algarve

Dear Mr. Phil,

We are very sorry to hear about your experience and regret that you were unhappy with the service. We value your feedback and hope to have the opportunity to serve you better in the future.

Sincerely,
Best Deal Team

Oceniono na 3 z 5

Cheap car hire but tread carefully

I have rented 3 times from Best Deal. I would say you need to take precautions such as damage photos or even a video. You need to walk to car park P4 at Faro airport to catch the shuttle bus. One time they were not there even though it was 6 mins before my hire time. When I called he gave me a story of how they had waited an hour for me? So if true why leave before my appointed time? Their premises are a short 5 minutes drive away. Their yard is a bit downmarket compared to the other hire companies, with car washing taking place right there. It's more functional than customer friendly. There only seemed to be one guy and the bus driver so a bit short on the ground. The guy who served me seemed to have his own issues, maybe he was overworked? Despite me standing there waiting, he excused himself and went away for 5 minutes. I refused the full insurance as I have annual excess insurance. Looking back in hindsight I wonder if that dictated the next sequence of events, because he then told me he only had a Nissan Micra although I had paid for a Seat Ibiza, a bigger vehicle. There were plenty of cars in the yard so I was a bit surprised and a little annoyed. We went out to check the damage and again in hindsight I wonder if he was trying to distract me as he went on this theatrical routine where he went and got a cloth and some spray and tried to polish off some marks on the car, while at the same time telling me it was suntan cream and would not come off. So why bother?
Anyway I took a video of all the marks/damage all around the car and it was just as well I did because on returning the vehicle without him having the damage sheet he went straight up to the car and said there was some new damage. There was no way the car had been damaged it had been sat in a basement garage most of the time. He said I would have to pay for the new damage even though the "new" damage was insignificant compared to all the existing damage. When I got my phone out and showed him the video, he then started to say he would not charge me but that the car was not theirs so it was not up to him. I then noticed that all the other vehicles had a best deal sticker in the back window except my micra. So even when I left to catch my plane I did not know if I would be charged or not which was a lot of stress. As it happened I never did get charged so maybe the video put him off I don't know. I could be paranoid but when I studied the video I noticed that his little episode with the polish was just before where he found the new damage so was he trying to distract me? I don't know.
Another weird thing about this place was that they asked me to book a return time. I discovered why when I returned the car as he was on his own and drove me to the airport in the same car I had returned leaving another customer returning a vehicle in the yard waiting.
So in summary they are very cheap in the searches but the cars and the service are a little worse and you should be very vigilant on the damage.

27 lutego 2017
Opinia niezależna
Logo Best Deal Car Hire Algarve

Odpowiedź od Best Deal Car Hire Algarve

Dear Gerry,

Thank you for your detailed feedback and for being a repeat customer. We understand the importance of providing reliable service and vehicles that meet your expectations.

We encourage all our customers to take photos or videos of any existing damage to ensure transparency. Please note that if a customer is unhappy with the car, we always strive to offer an alternative, subject to availability.

We take such concerns seriously and will review our procedures to ensure better clarity and customer experience in the future.

Thank you for bringing these matters to our attention. We hope to have the opportunity to serve you better in the future.

Sincerely,
Best Deal Team

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