Although I love my purchase but super disappointed with delivery- my items were delivered to a wrong place and the customer service asked for proof!!! And the picture of the delivery showed my packag... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fast delivery. My dad has skin cancer and must protect his skin whenever he goes outside. He told me the jacket I bought for him, not only blocks the sun rays but it also refreshes him, unlike other j... Zobacz więcej
While the Beneunder products may be fine, their customer support is the worst I've ever experienced. Be warned, they take no responsibility for delays or refunds if your product never arrives. They wi... Zobacz więcej
The shipping took a while, but with that issue isn’t the seller’s fault. I was a bit surprised at the fabric of the hat. It looks more like a mesh-like material than that fabric of an actual cap. The... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Beneunder is a global specialty retailer offering high-quality, on-trend clothing, and accessories at affordable prices. We offer a selection of all-season items while remaining our values to the core. We take the simple steps of combining simple style, modern comfort, and renovated functions.
Dane kontaktowe
14/F, Hanking Center, No. 9968 Shennan Avenue, Nanshan District, , 512000, Shenzhen, Chiny
- +8613058539815
- marketing@beneunder.com
- beneunder.com
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Perfect fit
Perfect fit, perfect colour, very practical. I’m getting it in another colour.
Buying procedure is simple
Buying procedure is simple. If we can have the model no. shown on the item that would be great.
Easy to shop
The order process is smooth but would…
The order process is smooth but would like to give some feedback. For some items, if have a more details description would be better. E.g. some hat never mentioned can fold or not.
Buyer beware - unethical return / exchange practices
This company places the full financial burden on the buyer when attempting to return or exchange an item—including fees they are legally obligated to cover. Their return and exchange policy violates international trade regulations: the receiving business is responsible for paying tariffs and customs duties, yet they refuse to do so and instead pass these costs onto the customer. Buyers are also expected to cover expensive freight charges.
Despite repeated notifications from Chinese customs instructing them to pay the required taxes, they ignore these directives and fail to inform the customer. Instead, they deflect blame onto the buyer, citing a policy that falsely claims the customer must pay customs fees. They show no regard for the legality of their practices.
Communication is slow, unreliable, and evasive. I strongly advise against purchasing from this store. There are other retailers offering similar clothing who respect consumer rights and handle returns and exchanges fairly. When I contacted Australia Post, they confirmed that this kind of conduct is unfortunately common among certain businesses based in China and that they’ve received numerous complaints.
Buy from this store at your own risk.
ORDER SPBUUS#104180
The order experience was generally fine and the product quality was good! However, i was rather unhappy with my last order, ORDER SPBUUS#104180 for item CozyFlow - Women's Relaxed Fleece Jacket × 1 Beige / XL which the item was not a new unit and was packed in a vacuumed plastic bag. It's was rather disappointing as i did mention in my order NOTE that i requested all the products to be shipped with new items!
It's very easy-to-use on line purchase.
It's very easy-to-use on line purchase.
Be aware of a scam!
Be aware of a scam!
If you want to return an item, be aware that you’ll need to ship it to China and pay all the shipping costs yourself.
Easy to use and efficient
good quality
Efficiency services and good quality…
Efficiency services and good quality products
Sufficient details on size wt and…
Sufficient details on size wt and purpose n quality of umbrellas
It was easy to find the item I was…
It was easy to find the item I was looking for, and the product descriptions were clear and helpful.
Scam company- do not purchase from them!
I would give a 0 star if the Trustpilot allow it. Purchased a hat from them, but didn't receive any email confirmation. Luckily as the first time buying from them, I took a screenshot of my order.
Email them to track my order. First, they said my email is wrong. Second, they said my order was sent to the USA which I have never live there.
In my screenshot, it showed clearly the shipping address is in the UK.
They have told me this “If the address in your order is unable to receive the package, we recommend that you inform the delivery person whether they can redirect the package or that you refuse delivery when they contact you.”
How can I inform delivery person in the USA while I'm in the UK?
It's totally scam company. I just want to warn anyone if you plan to order from them, think twice.
terrible shipping delay and…
terrible shipping service delay and customer service. Avoid.
I actually had difficulty ordering…
I actually had difficulty ordering visor between three options. Descriptions were a bit confusing.
Well-run company
I have a very positive experience purchasing from this company. Not only the quality of the products are good and matches the description, their customer service is superb. I had more than once needed to modify my order, my requests were answered and matters were resolved immediately. It saved me a lot of time and efforts.
Doświadczenie Trustpilot
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Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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