Although I love my purchase but super disappointed with delivery- my items were delivered to a wrong place and the customer service asked for proof!!! And the picture of the delivery showed my packag... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fast delivery. My dad has skin cancer and must protect his skin whenever he goes outside. He told me the jacket I bought for him, not only blocks the sun rays but it also refreshes him, unlike other j... Zobacz więcej
While the Beneunder products may be fine, their customer support is the worst I've ever experienced. Be warned, they take no responsibility for delays or refunds if your product never arrives. They wi... Zobacz więcej
The shipping took a while, but with that issue isn’t the seller’s fault. I was a bit surprised at the fabric of the hat. It looks more like a mesh-like material than that fabric of an actual cap. The... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Beneunder is a global specialty retailer offering high-quality, on-trend clothing, and accessories at affordable prices. We offer a selection of all-season items while remaining our values to the core. We take the simple steps of combining simple style, modern comfort, and renovated functions.
Dane kontaktowe
14/F, Hanking Center, No. 9968 Shennan Avenue, Nanshan District, , 512000, Shenzhen, Chiny
- +8613058539815
- marketing@beneunder.com
- beneunder.com
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
All good
Only annoyance is the pop up on the left side of the phone on mobile- you have to exit out of it every time to navigate the tabs. But general experience on site was great- hopeful the products will be just as awesome!
Bought a jacket
Bought a jacket, wore 5 times coz it’s not breathable. No wash, no use in rain or anything like that sort. Had discolored and deformed around the collar area and sleeves.
Love Beneunder product
Love Beneunder product! High quality clothing.
Exceptional ease of ordering online as…
Exceptional ease of ordering online as well as delivery. The quality of the products is a constant as the company exceeds in developing materials that meet the outlined detailed performance descriptions.
Knowing that a product can meet described temperature, rain, humidity, and sun alleviates the worry of choosing the right product.
Well made and great for travel
Well made, nice material that’s great for travel since they usually pack small and easy to clean.
Easy to order & navigate through final…
Easy to order & navigate through final order
Utter rubbish quality for the price
Utter rubbish quality for the price. You can tell it’s made in China which means you can get the same piece on Taobao for a fraction of the price if you search hard enough. Delays in shipping and poor customer service as well. There are better brands, don’t be fooled by their stylish designs on the webpage.
Don’t buy from this company
Don’t buy from this company. There are better brands like Oh Sunny with multiple physical stores and equally attractive pieces. They took 6 months to PARTIALLY fulfill an order and that’s after me chasing them. If I didn’t ask for the status of my order it would have just been wasted money. When they finally sent it after SIX MONTHS, only 1/2 pieces were in the parcel. I just can’t with them.
Adequate Products, Challenging Support Experience
I purchased a hat and sun umbrella, and the quality was as expected for the price paid. My 2-star rating also reflects what I felt was substandard customer service from Beneunder. The website is confusing and misleading, and the support team were unhelpful throughout the process. Although my issue was eventually resolved after many emails, the overall experience was disappointing.
Return procedure is horrible
The return experience is horrible. It has been two months after purchase, and I still haven't received the refund. The USPS status said that the product has been returned to delivered back to their warehouse. The customer service said that the warehouse didn't receive the item. Therefore, they always try to delay the return. Why not add the return feature online with a button? It is very inconvenient for customers to REQUEST a return through their email communication!!! I want to support Chinese business as an Asian people but what they are doing is ruining the reputation.
Website easy to manage and Beneunder is…
Website easy to manage and Beneunder is very generous with discounts. Keep it up. I bought quite a few stuff from your shenzhen store as well
Interesting products
I love the quality and the style
I love the quality and the style. I have an active lifestyle so I find your product perfect for my needs and style.
Good!
Shipping was fast, the fabric its really soft and high quality.
GOOD QUALITY
VERY COMFORTABLE AND GOOD QUALITY AT A GOOD PRICE & GOOD DISCOUNT.
Unhelpful customer service, terrible product
I bought the gravity sleep eye mask as there were a few good reviews. I wore it one night and woke up with huge indents on my face that looked like bruises. I expressed my concerns to their customer service and they blamed me for sleeping on my side. The description does not state you must sleep on your back. The product is not fit for purpose and I am very annoyed at how they dismissed my concerns.
The way the package was wrapped
The way the package was wrapped, I scratched the swim pants with the cutter.
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